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1.
The literature on e-governance has highlighted the potential of ICTs to enable good governance and socioeconomic development by leveraging stakeholders and resources within and outside the government to address specific challenges. A significant challenge in many developing countries is the inability of large segments of the population—particularly, the vulnerable poor—to receive and benefit from services or public provisions because they lack a means of formal identification. Various digital identity projects worldwide have attempted to address the problem through an umbrella approach dubbed identification for development (ID4D). However, little is known about how digital identity advances e-governance by enabling socioeconomic development through inclusion. This study examines the inclusion and developmental significance of digital identity by drawing on thematic analysis of secondary data from 40 published studies based on the empirical context of India’s Aadhaar—the world’s largest digital identity scheme which enables service delivery to over 1.2 billion people. From our analysis, we identify themes of digital identity and socioeconomic inclusion and develop a theoretical account of their relationship. The resulting framework contributes towards advancing e-governance for development by showing how digital identity might enable inclusion. 相似文献
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Channel choice and public service delivery in Canada: Comparing e-government to traditional service delivery 总被引：1，自引：0，他引：1
Christopher G. ReddickAuthor Vitae Michael TurnerAuthor Vitae 《Government Information Quarterly》2012,29(1):1-11
This study examines channel choice and public service delivery in Canada, comparing e-government to traditional service delivery channels such as the phone or visiting a government office. Factors studied include the digital divide, the nature of the citizen interaction with government, public service values, and satisfaction with services received by citizens. These factors are used to determine whether they impacted choice of channel and satisfaction with that channel. This study, through logistic regression of a public opinion survey of Canadian residents, found indications suggesting a digital divide in accessing e-government; found that government websites were most commonly used for information purposes, while the phone was most commonly used to solve problems. In regards to citizens' satisfaction, the apparent digital divide was bridged when females and older Canadians were more satisfied with their contact with a government website. In addition, a positive experience with service delivery and positive public service values lead to greater website satisfaction. The results of this study imply that the phone is a more effective service channel for solving problems, and the website is more effective for getting information. Therefore, governments need to provide multiple contact channels for citizens, depending upon their task at hand, while ensuring consistency of information and service response across channels. Creating a positive experience for citizens when they received a service translates into a more satisfied experience with e-government. 相似文献
3.
Social protests in the United States of America (U.S.) are increasing in frequency, including the Dakota Access pipeline protests, the Women’s March in 2017 and 2018, and March for our Lives. Thousands of other protests have also emerged across digital platforms and in interpersonal contexts. This study explores the identity work processes individuals navigate as they engage with or avoid social protest. I conducted interviews with self-identified protesters who discussed the complexities of their experiences. Using CTI and identity gaps, dialogical wisdom are introduced to deepen this analysis. This scholarship provides insights for those interested in the interplay between individual identities and protest, as well how multiple identities and the gaps between them can address conflict. 相似文献
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沟通与对话:公民社会与媒体公共空间——网络群体性事件形成机制的理论基础 总被引：1，自引：0，他引：1
新媒体跨越时空的传播,打破了传统社会结构中人际传播、组织传播、群体传播以及大众传播的边界,这意味着社会关系的重构。在社会关系重构中,作为公民社会发展的要素,如公民身份、公共理性以及媒体公共空间等对促进社会有机团结、推动公民社会健康发展意义重大,所有这些集中体现在人们日常生活的对话与沟通中。本文从中国公民社会及其特征、公民身份与公民意识、媒体公共空间中对话与沟通何以可能等方面进行梳理、总结,分析媒体公共空间中中国公民社会发展所涉及的一些基本问题,探讨建构公民日常对话与沟通的思想价值基础。 相似文献
5.
Penelope Sheets David S. Domke Christopher Wells Colin J. Lingle Amanda Ballantyne Fahed Al-Sumait 《Mass Communication and Society》2013,16(6):765-786
In their public messages, United States politicians often invoke America in an attempt to unite citizens and build electoral coalitions. Such an emphasis is particularly common in presidential debates, which are climactic “media events” late in campaigns for the White House, when candidates take questions from journalists and citizens while addressing millions of voters. We analyzed the connection between (a) candidates' highlighting of national identity in presidential debates and (b) mass public opinion since 1960. We expected and found that (a) candidates increased their emphasis on the nation during times of heightened national uncertainty, (b) Democratic presidential candidates invoked the nation more often than Republican candidates, and (c) comparisons across elections among incumbents suggest that national uncertainty was more important than partisan identity in eliciting invocations of the nation. 相似文献
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《Communication monographs》2012,79(2):176-198
This article examines connections between communication and identity. We present an analysis of actual, recorded social interactions in order to describe intersections between identity and vocabulary selection. We focus on how, in selecting or deselecting particular terms (e.g., cephalic, doula, cooker) speakers can display both their own identities and the identities of others. We show how these identities are constructed in part through speakers' selection and competent deployment of the specialist vocabularies associated with particular territories of expertise, how identities can be challenged when cointeractants presume understanding problems with specialist vocabularies, and how they can be defended (more or less vigorously) against such challenges with claims or displays of understanding. This conversation analytic approach to talk-in-interaction documents how specialist vocabularies can be deployed, in situ, in the construction of social identities. In describing how communication is used in the enactment and construction of identity, our findings contribute to the developing body of research specifying communication practices through which identity is constructed and showing how salient identities are made manifest in interaction. 相似文献
8.
《Government Information Quarterly》2019,36(2):226-236
The sustainability of public health practices requires collaboration between the government and its citizens. On the government's side, social media can provide a conduit for communicating health risk information in an effective and timely fashion, while also engaging citizens in informed decision-making. On the citizen's side, information communication technology (ICT)-based practices cannot function unless citizens recognize and act on their responsibility to actively engage with government social media platforms. Despite an increasing interest in understanding the adoption of ICT practices and e-government services for health risk communication, there remains a crucial need for a comprehensive framework to explain which factors determine citizen use of digital government resources. The purpose of this study is to investigate how to increase government accountability for motivating citizens to engage in ICT-based health risk communication, thereby attaining sustainable public health practices through collaborative governance.By integrating trust and health risk information into the e-government adoption model (GAM), this research examines factors that influence citizens' likelihood of using government social media resources. Survey data from 700 Korean citizens were analyzed using structural equation modeling. The results indicated that individuals with higher social media competency are more likely to (a) seek risk information through social media and (b) perceive the government's social media sites as easy to use. Consistent with the GAM, intentions to use the government's social media sites for information and interactions appear to increase as citizens perceive more value in using them regarding information quality, ease of use, functional benefit, and security. Furthermore, perceived trust in the government's social media resources appears to function as a mediator of this process. Initial trust in the government is an important determinant of perceptions of its digital resources. Citizens who trust the government tend to evaluate new initiatives positively and are more likely to accept and make use of them.The results of this study can inform policy design and implementation by elucidating the mechanisms that determine citizens' adoption and usage of digital government services. Theoretically, this work expands the GAM to include health risk communication and adds empirical evidence to the small yet growing body of knowledge of e-government initiatives. These findings also highlight the importance of public trust in the government, as this encourages citizens to seek health risk information and assistance from the government. Overall, the data and model generated in this investigation represent an important step toward the successful and sustainable modernization of public services. 相似文献
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《Communication monographs》2012,79(4):314-336
This study examines the relationship between ethnic background and emergent cultural competencies in friendships in the United States. A discursive, interpretive perspective served to delineate normative dimensions in competent intra‐and intercultural friendships involving Latinos, Asian Americans, African Americans, and Anglo Americans. Competence was approached as a problematic set of predicaments in which interlocutors co‐construct identities and coordinate action. Similarities and differences in competencies were pinpointed through identification of norms—appropriate conduct for ethnic identity, gender, and relationship—as well as outcomes‐the resulting feelings about self, other, the topic, and the friendship. The competencies identified in this study are consistent with core symbols identified in the discourse of friends in previous studies, in that Latinos emphasized relational support, Asian Americans emphasized a caring, positive exchange of ideas, African Americans emphasized respect and acceptance, and Anglo Americans emphasized recognizing the needs of the individual. 相似文献
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2002年4月,文化部、财政部共同实施了全国文化信息资源共享工程,6月,山东省开始建设文化信息资源共享工程,2006年与现代党员远程教育中心实现共建共享,基本达到了全省覆盖、村村通,被文化部确定为试点省。在一年多的时间里,建设了省、市、县、乡镇和村五级计算机网络,实现了以互联网和卫星传播资源为主渠道,硬盘、光盘为辅助的数字资源传输网络,为基层培训计算机操作人员19 000多人,直接服务基层群众1亿多人次,受到基层群众的欢迎,实现了图书馆最广泛深入的延伸服务。 相似文献
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《Government Information Quarterly》2006,23(2):281-292
This article examines the opinion of Belgian government communication professionals regarding the controversial governmental communication about policy not yet adopted by the competent authority (i.e. the legislature) (CNAP). Based on a semi-structured, face-to-face survey among thirty-two Belgian Federal and Flemish spokesmen, we gain insight into the conditions which governmental CNAP is allowed according to these practitioners. We also gain insight into their general opinion on CNAP as well as into their arguments for and against this kind of government communication. The most important pro-CNAP belief is that it keeps citizens from being presented with a fait accompli. The most important argument against CNAP is that it creates false expectations among citizens. 相似文献
12.
This study explores the uses of Islamic television content in bridging the gap between Javanese and Malay identity among the Malay women of Javanese descent in Malaysia. Malaysian religious television programmes have constantly promoted the Islamic identifications of Malayness, enabling the Malay audience to reconstruct the culturally religious identity. While the reconstruction of Islamic identity through television viewing simply represents a lived experience for the majority of the Malay society, it has some cultural meanings for certain Malay sub-ethnic communities, such as the Javanese. This ethnographic study on a Malaysian Javanese community reveals that the interpretive engagement of this particular community in Islamic television viewing serves the purpose of negotiating Malay identity. The results of this study suggest that religious content can serve as an engaging platform to construct multi-ethnic identities beside popular and ethnic-related contents. 相似文献
13.
Changing the relationship between citizens and government is often cited as a goal for digital government, and new tools such as social media have the potential to improve interactions with citizens through dialogue. Citizens are most likely to participate at the local level (Berry, Portney and Thomson, 1993; Oates, 1972; Oakerson, 1999), and the largest cities have traditionally been at the forefront in the adoption of e-government innovations (Moon, 2002; Ho, 2002). We examine the use of social networks and other interactive tools in the 75 largest U.S. cities between 2009 and 2011. During this period, the adoption of Facebook skyrocketed from just 13% of the cities in 2009 to nearly 87% in 2011; similarly, the use of Twitter increased from 25% to 87%. We further explore three case study cities through analysis of discussion on social networks, and interviews, and find that one-way “push” strategies (Mergel, 2013a) predominate, although there are some signs of greater openness toward dialogue with citizens. 相似文献
14.
Paige W. Toller 《Communication Studies》2013,64(4):306-321
This study examines changes in bereaved parents' identities following the death of a child. The bereaved parents in this study experienced two dialectical contradictions of identity, which are: (a) a parent without a child to parent and (b) I'm an outsider-I'm an insider. Results describe how parents used communication to negotiate these contradictions of identity. Implications for the study of parental bereavement, communication, and identity are discussed. 相似文献
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《Government Information Quarterly》2022,39(2):101680
The transparency and accountability of systems and algorithms aims to protect the user against undesirable or harmful results and to ensure the application of laws appropriate to digital environments. Thus, the objective of this study is to evaluate the transparency and accountability provided to citizens in three of the main digital public services (e-services) offered by the federal administration of Brazil (ComprasNet, Sisu and Naturalizar-se) locally recognized for their significant relevance and stage of development and use. Services were evaluated from eight perspectives: accessibility; awareness; access and repair; accountability; explanation; origin of data, privacy and fairness; auditing; validation, accuracy and testing. Adopting a qualitative approach through comparative case studies, this research contributes to information practices theory (construction of a model for assessing transparency and accountability in digital public services). The results obtained show the need to inform the user of possible bias and damage arising from these systems, which are not readily perceived; just as the need to clarify the benefits that arise from the collection of private data are not. This shows that computational models can be distorted as a result of biases contained in their input data, or algorithms. This paper contributes through an innovative combination of dimensions, as a tool to evaluate transparency and accountability of government services. 相似文献
16.
Drawing upon the theory of networked gatekeeping, this study describes how citizens engage in Twitter conversations with journalists and illustrates the power dynamic between traditional gatekeepers (journalists) and the gated (news audience). The power dynamic is discussed along four attributes of the gated—political power, information production ability, relationship with gatekeepers, and information alternatives. Results show that citizens interacted with gatekeepers by sharing information/opinion, social chats, and self-serving promotion of individual opinions and agendas. Politically active citizens interacted more often with journalists who share similar ideology. The citizens have varying degrees of political power, reflected by their different levels of involvement and influence in political discourse online. The implications for gatekeeping are also addressed. 相似文献
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Amber Hinsley 《Journal of Radio & Audio Media》2017,24(1):144-160
Using St. Louis Public Radio and the St. Louis Beacon as a case study, this research applies social identity theory to examine the pre- and post-merger identities of the organizations and their workers. The merger experience is a guide for other institutions considering similar moves. By understanding the impact of a merger, news organizations can better manage the process by reinforcing how changes align with the pre-merger organizations’ identity and the new emerging identity. 相似文献
19.
Christina C. Smith 《Journalism Practice》2019,13(5):524-536
Existing literature on community journalism suggests it is worthwhile to theoretically and conceptually examine journalists in small towns. These reporters and editors always wear multiple hats, including news worker, community member, and booster. Therefore, drawing on newsroom observations and interviews, and applying the interpretive lenses of sociology and identity theory, this study examines the self-perceived identities of weekly newspaper news workers, and how those identities influence their news production. Findings across three organizations show that for these journalists, professional identity is intertwined with personal identity as a church member or baseball coach. Simply put, these journalists see themselves as members of the community that their newspaper covers. Their interactions with friends and neighbors are also interactions with sources – and with advertisers. This sense of personal connection further serves as a key motivation to produce meaningful news for their communities, which the author suggests has served as a safeguard to declines in readership for many small-town weekly newspapers. 相似文献
20.
Using the issue of genetically modified foods, this study examines how the Internet may affect the spiral of silence phenomenon in South Korea. More specifically, we explore whether the Internet has created a social environment, where people can exchange opinions more freely without being fearful of social isolation. Analyzing data from an online survey, we first examine whether the Internet can play a role as a source of information, from which people assess the climates of public opinion. Also examined is whether the opinions of netizens can comprise another form of opinion climate, exerting pressure on one's willingness to speak out. Finally, we explore whether expressing an opinion on the Internet is subject to the pressure of opinion climates. Findings suggest that the Internet may play an important role in shaping people's perceptions of opinion climates. Perceived opinion congruence with other people were significantly associated with one's willingness to participate in an online forum, indicating that expressing an opinion on the Internet may be subject to the spiral of silence effect. We conclude that the Internet in South Korea may not have helped to diminish the social pressure that keeps citizens from expressing a minority view. 相似文献