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1.
Abebe Rorissa Dawit Demissie Theresa PardoAuthor vitae 《Government Information Quarterly》2011,28(3):354-362
Countries are often benchmarked and ranked according to economic, human, and technological development. Benchmarking and ranking tools, such as the United Nation's e-Government index (UNDPEPA, 2002), are used by decision makers when devising information and communication policies and allocating resources to implement those policies. Despite their widespread use, current benchmarking and ranking tools have limitations. For instance, they do not differentiate between static websites and highly integrated and interactive portals. In this paper, the strengths and limitations of six frameworks for computing e-Government indexes are assessed using both hypothetical data and data collected from 582 e-Government websites sponsored by 53 African countries. The frameworks compared include West's (2007a) foundational work and several variations designed to address its limitations. The alternative frameworks respond, in part, to the need for continuous assessment and reconsideration of generally recognized and regularly used frameworks. 相似文献
2.
Mauritius, a country that represents one of the leading advocates of e-Governance in Sub-Saharan Africa, has taken significant action to improve e-readiness dimensions and as such ranks high in terms of e-readiness index with respect to other Sub-Saharan African countries, based on the United Nations Global e-Government Readiness index. A close look at the usage rate of e-Government services such as online application, however, reveals that it is very low while online transaction is still rhetoric. This paper therefore assesses whether the high e-readiness index gives a true indication of the citizens' e-readiness using available secondary data sources. It further explores the factors facilitating and inhibiting citizens' e-readiness through the administration of a survey questionnaire. The main findings reveal that the barriers inhibiting citizens' e-readiness are resistance to change, absence of opportunities for e-participation and e-consultation, and lack of awareness. The main facilitators of citizens' e-readiness emanating from the analysis are awareness campaigns which tease out the advantages of online public services compared to traditional methods of service delivery, building of trust in government, and managing change. 相似文献
3.
The traditional focus of intergovernmental services research has been on technological development, not on user acceptance; yet user acceptance of intergovernmental services in each electronic government (e-Government) implementation affects the ultimate success of the e-Government project. In the e-Government implementation context, many governments have invested huge amounts of money and manpower to make intergovernmental services both available and user-accepted, although some individuals have no intention of using them. The electronic document management system (EDMS) is the most popular intergovernmental service in the e-Government project. Thus, e-Government researchers need to identify the factors that determine user acceptance of EDMS. 相似文献
4.
User satisfaction is a crucial factor for continual usage of e-Government services and for the success or failure of e-Government projects. The main challenge for Jordanians is what are the key determinants of their satisfaction? This paper aims to identify the key factors that determine Jordanians' e-Satisfaction with Jordan's e-Government services portal. Based on an extensive review of relevant literature, five hypotheses are formulated and five factors are identified (i.e., security and privacy, trust, accessibility, awareness of public services, and quality of public services) that may affect the Jordanians' level of satisfaction towards using the Jordan e-Government portal (www.jordan.gov.jo). Survey data from 400 employees in four universities in the northern region of Jordan were collected and used to test the proposed hypotheses. Based on multiple linear regression and factor analyses, our empirical analysis demonstrates several key findings. These findings indicate the usefulness and importance to unveil the key drivers of e-Satisfaction so as to provide feedback in a set of recommendations that will enable creating e-Government portals which are compatible with citizens' needs, desires, and expectations. They also provide insights for both practitioners and governmental policy-makers to enhance e-Government portals via accounting diverse factors of technical, behavioral, managerial, and motivational aspects. Finally, implications and recommendations of these findings were discussed. 相似文献
5.
Conception, development and implementation of an e-Government maturity model in public agencies 总被引：1，自引：0，他引：1
Gonzalo ValdésAuthor Vitae Mauricio SolarAuthor VitaeHernán AstudilloAuthor Vitae Marcelo IribarrenAuthor VitaeGastón ConchaAuthor Vitae Marcello ViscontiAuthor Vitae 《Government Information Quarterly》2011,28(2):176-187
Governments worldwide are encouraging public agencies to join e-Government initiatives in order to provide better services to their citizens and businesses; hence, methods of evaluating the readiness of individual public agencies to execute specific e-Government programs and directives are a key ingredient in the successful expansion of e-Government. To satisfy this need, a model called the eGovernment Maturity Model (eGov-MM) was developed, integrating the assessment of technological, organizational, operational, and human capital capabilities, under a multi-dimensional, holistic, and evolutionary approach. The model is strongly supported by international best practices, and provides tuning mechanisms to enable its alignment with nation-wide directives on e-Government. This article describes how the model was conceived, designed, developed, field tested by expert public officials from several government agencies, and finally applied to a selection of 30 public agencies in Chile, generating the first formal measurements, assessments, and rankings of their readiness for e-Government. The implementation of the model also provided several recommendations to policymakers at the national and agency levels. 相似文献
6.
With the latest revolution of technology in information, communications, and media, the need for computerization has been identified in most countries. Many social and technical advantages and problems come along with it. As a result, the Information Society concept has been created. There exist certain principles for building such a society, but in Arab regions it has unique challenges and obstacles. Jordan, responding to a royal vision, has established the goal of becoming a leader in information and economic developments among other countries in the region. Several plans and initiatives have been developed for this purpose. One of these initiatives is the implementation of e-Government, which offers several benefits for both the government and society. e-Government has five building blocks to achieve the expected results and the process of implementation involves passing through certain stages. Jordan, as an Arab country, faces several obstacles in the area of implementation. A readiness study for Jordan has been accomplished and implementation and achievements have been made in Jordanian e-Government. 相似文献
7.
政府网站无障碍性原则的国际解读 总被引：1，自引：0，他引：1
政府网站无障碍性原则的实施是成功电子政府的前提,文章从政府网站无障碍性原则的概念探讨出发,明确网站无障碍性的内涵包括网页内容无障碍、网络应用无障碍以及它们与辅助产品和技术的兼容.同时,系统介绍了一些国际组织和美国、日本等政府网站无障碍性的制度规范及做法,分析了我国政府网站无障碍性的差距与实践进展,并指明未来的发展道路. 相似文献
8.
Godwin KaisaraAuthor Vitae 《Government Information Quarterly》2011,28(2):211-221
Over the past decade, governments have embarked on major Information and Communication Technology (ICT) investments in an attempt to take advantage of the benefits of the internet in extending the channels by which services are provided to their respective citizenries. With the increasing reliance on ICTs, one of the challenges facing public sector managers is how to evaluate the success or effectiveness of their ICT investments. Given the citizen-focused objectives of governments, service quality approaches offer a suitable frame for evaluating ICT effectiveness. This paper therefore extends current e-Service quality research into the e-Government domain. The paper reports on the development of a multi-item instrument for evaluating the e-Service quality constructs of an e-Government website in South Africa. The development of this instrument also takes into account the service delivery principles which have been adopted by the South African government viz. the Batho Pele program. The study shows that there are six service quality dimensions applicable in e-Government evaluation, viz. website design, navigation, communication, site aesthetics, information quality, and security. The generic instrument allows practitioners to modify and utilise it according to their needs. 相似文献
9.
Since 2001, the United Nations (UN) and affiliated organizations have measured e-Government initiatives of more than 178 Member States of the UN, by devising “e-Government Readiness Index” (e-GRI) and “e-Participation Index” (e-PI). The UN has published rankings for its Member States in terms of e-GRI and e-PI, through e-Government Readiness Assessments (Surveys). Member States of the UN and digital government research community as well as academicians and practitioners regularly use the e-GRI and e-PI as a point-of-reference; this fact alone signifies the importance of evaluating the existing UN methodologies assessing e-Governance. Since e-Governance is one of the greatest innovations in the public sector, this research uses conceptual content analysis on the Surveys using the Innovation Management Measurement Framework (IMMF), which is one of the most widely accepted theoretical frameworks for measuring innovation initiatives. The resultant percentage normalized scores (PNS) lead to a set of recommendations for developing better informed, more balanced, and more powerful e-GRI and e-PI for the future. 相似文献
10.
This paper offers a new method for benchmarking e-Government services. Government organizations no longer doubt the need to deliver their services on line. Instead, the question that is more relevant is how well the electronic services offered by a particular organization perform in comparison with those offered by others. Benchmarking is currently a popular means of answering that question. The benchmarking of e-Government services has reached a critical stage where, as we argue, simply measuring the number of electronic services is not enough and a more sophisticated approach is needed. This paper details the development of a Contextual Benchmark Method (CBM). The value of CBM is that it is both benchmark- and context-driven. 相似文献
11.
Jooho LeeAuthor Vitae Hyun Joon KimAuthor Vitae Michael J. AhnAuthor Vitae 《Government Information Quarterly》2011,28(2):222-230
Prior e-Government research has paid much attention to e-Government service adoption from the supplier side - the government - while mostly overlooking the user side of e-Government, such as citizens and businesses. While there have been some initial efforts to study citizens in their adoption behavior, few have examined what influences the willingness of businesses in adopting e-Government services. This research attempts to fill this research gap by addressing the following research question: Why are some businesses more willing to adopt e-Government applications to perform transactions with the government than others? The authors argue that the willingness of a business to adopt e-Government depends on the perceived quality of government services through traditional brick and mortar service channels (offline service channels), and the level of trust businesses place in the internet technology itself. Competing hypotheses are developed with regard to the role of perceived quality of offline services on the business user's willingness to adopt e-Government services. Using data obtained from a local district government in Seoul, Korea, the analysis revealed that the willingness to adopt e-Government increased when business users perceived high quality service provision in offline service channels. However, trust in the internet technology itself did not have any significant impact on their willingness. The theoretical and practical implications of the study finding are discussed. 相似文献
12.
e-Government has emerged as a popular governance reform in recent years, to improve the productivity of the government and quality of services provided by it to various stake-holders. However, e-Government implementation is hampered by certain roadblocks such as lack of financial resources, lack of technical and soft skills, etc. Public–private partnership (PPP) has emerged as a viable model to counter these factors, apart from improving the economic sustainability of e-Government projects. PPP essentially implies sharing of risks and rewards of a venture. Successful implementation of PPP in e-Government requires the adoption of some key best practices, and incorporation of the learning obtained from previous PPP experiences. Four successful “PPP in e-Government” projects, implemented in Asia, are discussed to highlight the best practices and key learning obtained from each project. This is intended to highlight the necessary steps to be taken, especially in an Asian setting, to implement a successful PPP in e-Government. 相似文献
13.
Electronic government (e-Government) systems are becoming an essential strategic tool in the delivery of e-Government-to-Business services (e-G2B). The purpose of this research is to explore direct and indirect effects of trust in online services on the satisfaction of the e-Government service users and other perceptions such as e-G2B system effectiveness and the operational effectiveness of organizations. Based on a sample of e-G2B service users from Saudi Arabia, our preliminary findings suggest that the effects of trust on user satisfaction are mediated by e-G2B system effectiveness measures (e.g., System Quality, Service Quality, and Information Quality) and by operational effectiveness. In addition, we find that operational effectiveness and information quality are the most important drivers of user satisfaction. In contrast to previous research, our results show a negative relationship between trust in online services and service quality and suggest that this finding may have important implications for theory and practice. 相似文献
14.
Soumitra Sharma 《International Information and Library Review》2013,45(3-4):203-210
e-Government has emerged as a popular governance reform in recent years, to improve the productivity of the government and quality of services provided by it to various stake-holders. However, e-Government implementation is hampered by certain roadblocks such as lack of financial resources, lack of technical and soft skills, etc. Public–private partnership (PPP) has emerged as a viable model to counter these factors, apart from improving the economic sustainability of e-Government projects. PPP essentially implies sharing of risks and rewards of a venture. Successful implementation of PPP in e-Government requires the adoption of some key best practices, and incorporation of the learning obtained from previous PPP experiences. Four successful “PPP in e-Government” projects, implemented in Asia, are discussed to highlight the best practices and key learning obtained from each project. This is intended to highlight the necessary steps to be taken, especially in an Asian setting, to implement a successful PPP in e-Government. 相似文献
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Björn Niehaves 《Government Information Quarterly》2011,28(3):310-319
More than ten years ago, Peterson (1999, p. 3) warned that “[g]lobal aging, like a massive iceberg, looms ahead.” Government budgets have already been hit hard by a simultaneous increase in governmental spending and a decline in tax revenue related to a growing share of the elderly to the total population. While almost all industrialized countries can expect an aging population and resulting budget stress, the implications of the graying of society for a “graying of e-Government initiatives and budgets” are not readily apparent and therefore constitutes a subject worthy of investigation. Despite the increasing importance of this issue for e-Government in practice, there remains a clear need to assess our understanding and reflection of the phenomenon. Therefore, we examine (a) whether e-Government research presently provides adequate theory, vocabulary, and methods and (b) the extent to which future e-Government research is potentially able to contribute to tackling the substantial theoretical and practical challenges related to societal aging. Accordingly, we pursue a multi-method approach in terms of sequentially applying a retrospective literature review (12 journals, vol. 2000–2009) and a prospective Delphi study (involving 24 e-Government experts). The results suggest that there is currently a significant gap between actual and potential e-Government research on societal aging. We discuss the implications for future e-Government research and describe potentially fruitful ways of bridging the prevailing gap between theory and practice. 相似文献
18.
Africa has not been a huge success story in the 20th-century library and information world. What, if anything, can the rest of the developing world learn from the African experience? In many countries library and information services are more highly developed than in any countries of Africa. But others share many of the handicaps of library and information services development which characterize African countries. For librarians and information workers from such countries, the African experience may be quite close to home and it may offer some useful lessons.This paper attempts to outline the state of library development in Africa at the turn of the century in the context of the challenges and opportunities presented on the one hand by the world-wide developments in information technology, and on the other by the hoped for African Renaissance. Six promising responses to these challenges and opportunities are presented.Africa is a large and diverse continent. In this paper it is not possible to give a historical perspective on library development in Africa. Given limitations of the author's experience, the emphasis is on Anglophone Africa and on the countries of the Southern African Development Community (SADC), and on public, university and national libraries. 相似文献
19.
Throughout the last decade, user involvement in e-Government service design has been virtually non-existent. Over time, e-Government experts began to realize that these services would benefit from a citizen-centric requirements engineering approach which has led to a demand for such an approach for this particular field. This article presents a citizen-centric approach towards user requirements engineering for e-Government services. It utilizes interviews and citizen walkthroughs of low-fidelity prototypes. A case study of a social support portal illustrates the approach and shows the need for repeated citizen inquiry, as the implementation of user requirements in low-fidelity prototype design is not always accepted by prospective end-users. 相似文献
20.
《International Information and Library Review》2000,32(2):213-236
Africa has not been a huge success story in the 20th-century library and information world. What, if anything, can the rest of the developing world learn from the African experience? In many countries library and information services are more highly developed than in any countries of Africa. But others share many of the handicaps of library and information services development which characterize African countries. For librarians and information workers from such countries, the African experience may be quite close to home and it may offer some useful lessons.This paper attempts to outline the state of library development in Africa at the turn of the century in the context of the challenges and opportunities presented on the one hand by the world-wide developments in information technology, and on the other by the hoped for African Renaissance. Six promising responses to these challenges and opportunities are presented.Africa is a large and diverse continent. In this paper it is not possible to give a historical perspective on library development in Africa. Given limitations of the author's experience, the emphasis is on Anglophone Africa and on the countries of the Southern African Development Community (SADC), and on public, university and national libraries. 相似文献