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1.
Abstract

Access services is not unique in its need for effective personnel management. A review of the literature indicates that there are many publications on or relating to library personnel administration; however, relatively few of them are dedicated to the narrow topic of access services. As such, this review encompasses literature that is general to the area of personnel management, with specific applications to access services in libraries. In general, this article references works published between the years 1990 and 2002, but also includes older works that are particularly useful and relevant.  相似文献   

2.
Abstract

This paper attempts to shed some light on the scientific communication behavior of Arab authors in library and information science by studying the characteristics of the literature used by these authors. A bibliometric study by way of citation analysis was conducted on the articles published from 1978 to 1988 in Maktabat Al-Idarah, an elite Arab scholarly journal in the field. It was concluded from this study that English literature is the main source of information for Arab authors in library and information science. They rely on English literature that is between 5 and 15 years of age more than on their own literature and use books more than any other form of publication. They cover almost all areas of the field with special emphasis on technical services as represented by cataloging, classification and aquisition, library administration and library education. Local materials published in their own country were also important.  相似文献   

3.
Abstract

Providing distance learners access to library services does not automatically translate into usage of those resources. The literature on information-seeking behaviour of distance learners has indicated that they prefer to use local resources, as well as Web-based resources. This study investigates perspectives on library services and available resources for distance learners in the Teacher-Librarianship by Distance Learning program at the University of Alberta, Edmonton, Canada. The findings suggest that distance learners in this program tend to rely on local and familiar resources, have a lack of awareness or understanding of certain library services provided to them, rely heavily on electronic full-text availability, and may feel isolated from fellow students, resulting in low collaboration in the process of accessing information. The researchers suggest developing effective marketing strategies and collaborating with faculty to promote usage of library services provided to distance learners.  相似文献   

4.
《The Reference Librarian》2013,54(79-80):323-334
Summary

With the rapid advances in information technology, the proliferation of information resources and formats, and the increasing complexities of access and evaluation, libraries recognize the necessity for a dynamic information literacy program that will address the needs of all categories of users. University faculty constitute one group of users to which the systemic college library increasingly endeavors to extend and market its services and programs, including its information literacy training workshops. A consideration of this library/classroom faculty relationship in the context of the adult education literature, as well as successful models that have been employed in this effort, provide insight on ways in which the library can successfully accomplish its information literacy training objectives among this group.  相似文献   

5.
《The Reference Librarian》2013,54(60):87-110
Summary

This paper introduces Geographic Information Systems (GIS) user services in libraries. It presents the concept and functions of GIS and compares the use of GIS with library map collections. GIS project in libraries are reviewed. Different kinds of GIS user services are examined. The article looks into the challenges in adding GIS to user services in libraries. User access to GIS in libraries is discussed. It argues that simplified user interfaces and multiple levels of usage are important to improve user access to GIS.  相似文献   

6.
PurposeThis study analyze academic library services during Covid-19 pandemic (2020 and 2021), as well as the challenges they face, emerging library roles, and the most effective communication tools.MethodA systematic review of the relevant literature was undertaken following PRISMA guidelines. The relevant literature was retrieved from four major scholarly databases (Scopus, Web of Science, Library, Information Science & Technology Abstracts (LISTA), and Library and Information Science Abstracts (LISA)). The relevant 23 studies were included fulfilling inclusion criteria. A quality assessment of the included studies was also performed.FindingsThe findings revealed that Covid-19 pandemic is certainly effecting and transforming libraries, their services and management. The library services during Covid-19 pandemic, their fundamental challenges, emerging roles, and available preferable communications tools are the categories in this study to better understand the pandemic-transformation.ImplicationsThe practical and policy implications are that libraries must establish infrastructure and improve accessibility in order to provide the best possible support to modern library users who access resources remotely in this rapidly evolving digital environment. Organizational policymakers and library directors should prepare emergency and disaster management plans. The libraries should ensure their presence on social media and make use of their library websites.  相似文献   

7.
This paper attempts to shed some light on the scientific communication behavior of Arab authors in library and information science by studying the characteristics of the literature used by these authors. A bibliometric study by way of citation analysis was conducted on the articles published from 1978 to 1988 in Maktabat Al-Idarah, an elite Arab scholarly journal in the field. It was concluded from this study that English literature is the main source of information for Arab authors in library and information science. They rely on English literature that is between 5 and 15 years of age more than on their own literature and use books more than any other form of publication. They cover almost all areas of the field with special emphasis on technical services as represented by cataloging, classification and aquisition, library administration and library education. Local materials published in their own country were also important.  相似文献   

8.
ABSTRACT

Sharing and Transforming Access to Resources Section (STARS) is a new section of the Reference and User Services Association (RUSA) that will bring together librarians and library staff involved with interlibrary loan, document delivery, remote circulation, access services, cooperative reference, cooperative collection development, remote storage, and other shared library services, as well as publishers, producers, and suppliers of products and services that support resource sharing activities. This brief article provides information about the section and its activities.  相似文献   

9.
ABSTRACT

The panelists present observations on the impact of digital scholarship for library goals related to information access and preservation based on their experiences in a variety of Web-influenced environments. The advent of digital forms of publishing and information retrieval signal significant changes in our understanding of library business models, user services, and the role of special collections.  相似文献   

10.
Abstract

In order to provide optimum service in a world increasingly awash with information and technological change all set against a backdrop of escalating costs and static or declining budgets, librarians must make a choice. Based on a careful analysis of the information preferences and needs of their clientele, librarians will be driven by economics and demand to decide whether their particular library will become primarily an archive of materials in traditional formats or a gateway to the world of electronically networked information. Which direction a library takes will have a great impact on interlibrary services. In an “archival” environment, external access to information will be deemphasized and interlibrary services will see cutbacks. In an “access” environment, interlibrary services must be genuinely recognized as vital to the library's mission and must be allocated truly sufficient resources to meet what will be an even greater demand.  相似文献   

11.
Abstract

Interlibrary loan (ILL) services receive requests for resources that are available locally and form a major portion of canceled requests. The purpose of this study is to examine the relationship between requests canceled due to local availability and three aspects to identify impacts on ILL. The authors explored library service aspects such as collection format, the link resolver knowledge base, and discovery system functionality for potential influence on requests for locally available resources. Quantitative methods were used to identify evidence of different aspects’ impact through analysis of ILL borrowing request data. The most important finding was that the discovery system had impact on ILL services by improving retrievability of locally available resources published recently. The results suggest that a modern discovery system can efficiently provide more relevant results sourced from a carefully curated set of authoritative resources, save users’ time to access available materials, and reduce library staff members’ time and effort. This study will be helpful to libraries through its analysis of library services that impact the cancelation of ILL requests due to local availability and how those services may influence service improvement.  相似文献   

12.
Summary

Fees for services in 58 academic law libraries are reviewed using results from a national questionnaire and interviews with law library staff. Five fee-based services were investigated: printing, document delivery, reference services, unaftiliatcd borrowing, and library access. The primary factors intluencing tees include: the reason for the fee, the type of services, geographic location, and whether the law school is private or public. Additional factors include the receptiveness of the student body to the fees and the impact the fee may have on fund-raising. Libraries should consider reevaluating fee policies based on the data presented.  相似文献   

13.
《The Reference Librarian》2013,54(94):139-162
Abstract

The National Commission on Libraries and Information Science published recommendations for a national information policy in 1976, and concerns regarding the protection of privacy and equal public access to online information were introduced. From the mid 1970s to the early 1990s, federal government agencies were beginning to publish materials and maintain records electronically. Most current U.S. government information was available on the Internet by the late 1990s, and depository libraries were required to provide workstations that would facilitate access to documents. Documents librarians, already concerned with the lack of attention to archiving online federal information, were provided with an example of the vulnerability of online publications in the early 2000s when federal agency Web sites were made inaccessible-quickly and easily. The possibility that too much government information was available to anyone with access to the Internet was becoming a national concern. Using government documents as resources, this article retraces the events that were occurring in federal government agencies during the movement of government information to the Internet.  相似文献   

14.
ABSTRACT

Providing information to the health consumer is one of the main tasks of our modern information society. This information falls into two categories: medical information, and supportive information such as literature and poetry. This article discusses the problematic situation of libraries and of information for patients in Israeli hospitals, and raises the question of the public library being a possible solution to help people in need get the information they are entitled to. The conclusions are based on a survey conducted in 1994. The results are rather disappointing: only 26.3% of the hospitals have library services for patients; most of them are managed by volunteers who have no training in professional librarianship. Also, in terms of book acquisition policy, library activities, and criteria for lending books, most of the results indicate that much needs to be done to improve the situation and help the health consumer receive information and support through the library. As it is clear that the situation in hospitals is not going to change in the near future, it is suggested that the public library serve as a helping resource outside the hospital and by that action it would not only contribute to society but expand its functions and strengthen its position in the community.  相似文献   

15.
《The Reference Librarian》2013,54(93):137-149
Abstract

The information age has changed libraries of all types and sizes in ways that no one could have predicted. For a rural library, though, changes have been fast and furious and have made a dramatic impact on the very nature of the library and the services the library offers. Rural libraries went from a gathering place for community activities to fully wired information centers in a matter of a few years. The article addresses what these changes mean for reference services-one of the most basic functions of a public library. While people are consuming more information than ever, will the rural library be able to keep up with this demand even with the Internet? The article explores reference services in rural public libraries, using examples from libraries in central and northern Illinois, giving consideration to the nature of reference services, how they have changed over time, and how this compares to small libraries in a metropolitan setting.  相似文献   

16.
Abstract

This study examines the promotion and knowledge of online patent literature search among students, librarians, and instructors to enhance university scientific output in Zanzibar. The study was guided by four key questions: What is the level of awareness of students, instructors and library staff about patent documents as source of information? To what extent do students and instructors access online patent databases? What is the library experience in training students about online patent literature searching?, and what are the challenges facing library and instructors in promoting patent literature search? The study used survey approach whereby questionnaire and interview were used to collect data. The recent literatures regarding online patent literature searching were also critically reviewed. A survey was conducted at two Universities in Zanzibar namely the State University of Zanzibar and Zanzibar University, whereby 20 library staff, 10 instructors and 140 undergraduate students from the School of Computing and the Faculty of Engineering were involved in this study. The findings show that more than three quarters of respondents were either partially aware or not aware at all about the existence of free online patent databases. Likewise, the majority of students had no enough skills of patent literature searching. However, usually the library organizes training on general online literature searching skills but patent literature searching was not effectively taught and a big challenge observed in this study regarding promotion of patent literature searching is inadequate patent searching skills among library and instructors. Based on the findings, the study proposed several recommendations to rectify the existing problem.  相似文献   

17.
Abstract

Welcome to the new “Best of the Literature” column of Public Services Quarterly. Every issue of this column will provide a survey of the best of the recent library literature either on a particular topic within public services (as with this first column on services to distance learners) or on public services broadly conceived. I hope that this column can highlight library literature that deserves to be read by every public services librarian. Ideally, readers of the column and I will collaborate to select the best of the literature. In that spirit, suggestions for great articles or special topics are always welcome.  相似文献   

18.
Abstract

The article reports the results of a visual survey of library Web sites conducted over a seven-month period in 2000. Included in the survey were 100 ARL libraries in public and private universities in the United States. The author sought information about the libraries' policies regarding access to services and resources for unaffiliated users-library users who are not students, faculty, or staff of a library's parent institution. The author focused on four areas: entrance to the building, circulation policies, interlibrary loan service, and the use of proprietary databases. The author also looked for mention of services to unaffiliated users in library mission statements and the costs for use of services or resources. As expected, the variation among library Web sites was great, in terms of the amount of information provided, the level of access to services and resources, and the cost for access. No attempt was made to confirm the information by direct correspondence with staff at the libraries, in part because the intent was to determine only what one could learn from a library's Web site.  相似文献   

19.
《The Reference Librarian》2013,54(69-70):171-179
Summary

Distance education's steady evolution from correspondence courses to virtual classrooms poses a significant challenge to the delivery of library services. Success in achieving widespread electronic access to library catalogs and online databases serves only as the foundation for meeting this challenge. Full evolution to virtual library services demands the addition of dynamic and interactive electronic reference services. The Telebase Help Desk service is one model of an Internet-based interactive reference service.  相似文献   

20.
《The Reference Librarian》2013,54(67-68):257-271
Summary

The Americans with Disabilities Act of 1990 (ADA) motivated libraries all over the United States to evaluate their accommodations and services to patrons with disabilities. This article presents a case study of the Texas Tech University Libraries project to meet the needs of their patrons in relation to ADA. The study focuses on including adaptive technologies in the library environment to aid blind, hearing, visually and physically-impaired patrons and increasing library staff awareness of the needs of patrons with disabilities. Findings from the study will also benefit school, public, and special libraries that are evaluating their access for patrons with disabilities.  相似文献   

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