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1.
ABSTRACT

Information professionals strive to understand the needs of communities in order to discover ways to connect and engage them in library resources and services. Positive word-of-mouth communication remains one of the most powerful tools used to develop mutually rewarding connections with the community. This article argues that libraries can harness the power of brand advocacy to transform their patrons into the most enthusiastic sharers of information, or informal brand advocates. Moreover, it emphasizes how libraries can carefully build and maintain mutually rewarding community connections through effective brand advocacy by utilizing the STEPPS framework – Social Currency, Triggers, Emotion, Public, Practical Value, Stories. Each principle in this framework can help an organization to effectively spread important brand messages. While the social currency principle encourages people to talk about topics that make them appear more favorable to others, triggers provide everyday cues that remind people of the library brand. Emotion focuses on appealing to feelings and the public principle calls for initiatives that advertise the brand. Finally, practical value motivates people to spread useful information and the stories principle explains that people share their experiences through memorable narratives. The article calls for adopting a holistic approach toward brand advocacy in applying the STEPPS framework in libraries.  相似文献   

2.
ABSTRACT

This article discusses the importance of diversity and inclusion in the design of public library services. Drawing on a case study from the State Library of New South Wales in Australia, the article will outline the focused action of developing an Indigenous Services Business Plan. The Plan promotes inclusion and diversity across the organization to progress Indigenous priorities as core business of the Library. By sharing information on the research and engagement process undertaken, the authors hope to provide a framework that could be utilized by other public libraries to build the inclusion of disadvantaged and diverse communities into the design of library services.  相似文献   

3.
《The Reference Librarian》2013,54(67-68):161-173
Summary

While educational partnerships between academic libraries and public schools have taken many forms throughout the later half of the century, a less common approach to building learning communities is coordinated outreach visits by academic librarians to secondary schools to provide active-learning, hands-on workshops that include remote access to the wide range of information technologies and electronic resources available in academic libraries today. This article reviews the concept and practice of learning communities, establishes a connection between learning communities and information literacy, and offers an outreach model that promotes information literacy and expands the academic learning community to college-bound high school students.  相似文献   

4.
ABSTRACT

Libraries can help support genealogy research in our communities by providing resources and expertise. Reaching out to local family historians and presenting useful information can be one of the best ways to meet the needs of this group.  相似文献   

5.
This paper presents a three-level conceptual and methodological framework for assessing local journalism and the extent to which it meets community information needs. This research grows from frequent calls from policymakers, foundations, and advocacy groups for methods and measures to facilitate comparative analyses of the state of local journalism in different communities. Further, the goal here is to develop a methodological approach that can be realistically scaled to large numbers of communities in order to facilitate analysis of both the factors that affect the state of local journalism and the ways local journalism may affect the state of local communities. The methodological approach presented here focuses on infrastructure (the availability of journalistic sources), output (the quantity of journalistic output from these sources), and performance (the extent to which this output is original, is about the local community, and addresses critical information needs). An exploratory application of this methodological approach is then presented for three communities. The results indicate substantial differences in the journalism infrastructure, output, and performance across these communities and suggest possible points of focus for future research.  相似文献   

6.
《Public Library Quarterly》2013,32(1-2):91-104
SUMMARY

The Internet, as well as the proliferation of online resources available for purchase, has significantly changed collection management from selection to acquisitions to cataloging and processing. The nature of this work has become much more complex as our communities have become more culturally, ethnically, and linguistically diverse, as the number of information delivery mechanisms has increased, and as library consumers' expectations for speed of receipt of information have accelerated.  相似文献   

7.
ABSTRACT

Though increasing numbers of students spend time studying abroad, there has been little discussion regarding the needs of study-abroad students as a distinct user group. The little research that has been done in this area focuses on support for study-abroad students as information users. This article expands the conversation to consider the librarian's role in supporting study-abroad students as producers of valuable information, particularly as study-abroad programs expand to nontraditional locations and focus on project-based and service-learning activities of direct benefit to their host communities. A model for creating digital libraries that supports the work of study-abroad programs in Monteverde, Costa Rica, is presented. Through multi-institutional collaboration, use of graduate student interns, and digital library technology, information produced by study-abroad programs of relevance to both local communities and future researchers is now accessible. Options for wider future support for study-abroad students as information producers are considered.  相似文献   

8.
《Public Library Quarterly》2013,32(3-4):95-107
Abstract

This article identifies the major health challenges of the lesbian, gay, bisexual and transgendered (L/G/B/T) communities, pointing out that each is faced with stigma and discrimination in the search for healthcare. Members of these communities are thus more likely to seek out and consult services offered by public libraries which identify and disseminate consumer health and self-care information appropriate to their needs. The article concludes with a bibliography of current sources of information-both print and electronic-that will interest the L/G/B/T health consumer.  相似文献   

9.
Health information programming in public libraries: a content analysis   总被引：1，自引：0，他引：1  
ABSTRACT

Health information programs, defined as library programs focusing on health-related topics, are an essential way for public libraries to reach out to their user communities, raising awareness of and interest in healthy lifestyle, promoting access to quality health information, and ultimately enhancing health literacy of the citizenry. This study presents a content analysis of the health information programs provided by a large urban public library system in the past year, seeking to strengthen the professional understanding of how public libraries can contribute to health literacy improvement through effective programming, and help other libraries gain insights on health information program planning and implementation.  相似文献   

10.
《Public Library Quarterly》2013,32(3-4):199-214
SUMMARY

In the aftermath of the 2004 and 2005 Gulf Coast hurricanes, public libraries played many important roles in their communities, though ensuring access to vital information may have been the most critical service. This article explores the participation of public libraries in the recovery of their communities, the implications of this involvement for the place of public libraries in society, and lessons learned and recommendations for public library disaster planning. As this article demonstrates, public libraries successfully provided a range of disaster preparedness and recovery services that were not provided and could not have been provided by other government agencies.  相似文献   

11.
ABSTRACT

This paper aims to analyse the initiatives undertaken by some immigrant communities residing in Latin America to record their mobilisation around the First World War. After the armistice, European communities in Argentina, Bolivia, Brazil, Chile, Mexico, Paraguay, Peru, Uruguay and other countries gathered detailed information about their activities during the conflict, published as profusely illustrated books of remembrance, offered to their governments as proof of their loyalty. The article intends to establish the peculiar nature of these publications as records of the war effort, and analyse the agents and processes of their elaboration, and their role as commemorative but also as archival documents.  相似文献   

12.
Jessie Lymn is a PhD Candidate at University of Technology Sydney (UTS) and a casual academic in the Information Studies programs at both UTS and Charles Sturt University. Her doctoral research focuses on the archival practices of subcultural communities and how this furthers temporal and spatial understandings of archives.

Building on Eichhorn’s concept of ‘archival genres’, this article considers the recent spate of zine anthologies published in Australia and the United States as examples of these genres. It proposes that the anthologies are archives of content, form and practice, given that they commonly reproduce entire zines as visual material, not just text, and are produced by members of zine communities. This article argues that the anthologies’ narratives, presentation and distribution preserve ideologies of zine culture and that archival genres create spaces for the preservation of practices.  相似文献   

13.
ABSTRACT

The 2017 Equifax data breach left 144.5 million users digitally vulnerable to identity theft and future hacks. The organization’s failure to provide ongoing communication and information regarding the attack, motivated users to form crisis communities within the Twitter platform. This study examines the discourses present within the platform as users discussed the data breach. Digital crisis communities provide researchers opportunities to study how public users respond and react to a digital threat, particularly one that impacts online security and privacy. Through a qualitative analysis of tweets from the 3 weeks after the breach was announced, three discourses emerged that represented user frustrations and reactions to the security violation. These include breaking news, anger and outrage, and blame attribution. The findings of this study are relevant for those studying crisis communication, the Twitter platform, and online communities.  相似文献   

14.
Background:Farmworker-serving community health workers have limited access to farmworker health research findings, training, and education resources. With funding from the National Library of Medicine, we are working to improve the health information literacy of both community health workers and farmworkers. We conducted focus group discussions with community health workers to explore their experiences providing health education and information to farmworkers, their information-seeking behaviors, and their technology and information needs. Data from the focus groups provided insights into the main areas in which community health workers would like to receive professional development.Case Presentation:Our team, which includes health sciences librarians, developed a resource list of educational materials for farmworker health, videos to increase community health workers'' skills finding health information online, and webinars to introduce these resources to community health workers. Videos, available in Spanish and English, included instruction on finding and evaluating online health information, accessing reputable online consumer health information sources, and advanced searching tips for Google and PubMed. Through three webinars, we introduced the resource list, videos, and design software for creating handouts and infographics to community health workers.Conclusions:Community health workers have a critical role in providing health education and information to farmworkers, and our efforts represent a first step in addressing community health workers'' limited access to professional development. Health sciences librarians are well positioned to partner with interdisciplinary teams working to reduce health disparities and provide resources and training to community health workers, farmworkers, and other underserved communities.  相似文献   

15.
ABSTRACT

Government information is becoming available to citizens more quickly than ever before due to electronic dissemination via the Internet. Two projects that rapidly capture, organize, and publicize regionally relevant government information are examined: Government News for Montana and New Mexico News Plus. These news-based sites serve as tools for collection development and digital archiving, proactive reference, content alerting services, information literacy, promotion, and outreach. Issues to consider and suggestions for the application of these services at other libraries are discussed.  相似文献   

16.
Abstract

Although the field of crisis management has grown considerably, academic curricula do not seem to have kept pace. This study investigates how library and information science (LIS) programs are addressing the need to provide adequate and relevant crisis management course content, so as to better empower librarians and other information professionals during community-based disasters and unpredictable circumstances. Twenty-eight ALA-accredited MLIS programs were evaluated. A four-phase model for evaluating crisis management content in LIS education (CM-LIS) has been developed. Crisis management topics were identified and categorized under the four phases: landscape survey, strategic planning, crisis management, and organizational learning. Six broad LIS subject modules were also identified to analyze the percentage of coverage of these topics. In the 264 course syllabi evaluated, curricula indirectly prepare librarians on how to meet and respond to crises and disasters within their communities; however, in many cases, this is given low priority. There is not a strong consideration for natural disasters and the societal calamities and unrest that dominate the media and occupy the minds of individual communities. This study gives insight into crisis-management education within LIS graduate degrees and should stimulate additional research to further investigate the preparedness of librarians and other information professionals to interact with communities in need in times of crises.  相似文献   

17.
ABSTRACT

This article discusses the theory of exhibition presentation as a genre, the specific issues of curatorial styles, and the distinct features of exhibitions in libraries. Based on my personal reflections on taking part in curating the Russin Revolution: Hope, Tragedy, Myths exhibition at the British Library, the article discusses the tension between the nature of collections held in libraries and their transformation when turned into an exhibition display, as well as the tension between the purpose of collecting for libraries and collecting for displays. It also presents the author’s experience of the challenges and solutions that exhibitions in libraries normally face. As the number of exhibition projects in all kinds of libraries is growing, the library communities are looking toward a better understanding of how libraries’ special and general collections can function in an exhibition environment and how information professionals can contribute to curatorial practices. Sharing experience about library exhibitions in the wider framework of art and museum curation will help to recognize exhibition curating as a requisite part of librarianship, which might change our perception of libraries and their relations with users now and in the future.  相似文献   

18.
ABSTRACT

The article reports on a survey of Slavic librarian participation in information literacy programs. It was conducted using the electronic mailing list SLAVLIBS.  相似文献   

19.
《Communication Teacher》2013,27(4):183-188
Courses: Communication Theory; Interpersonal Communication; Computer-Mediated Communication

Objective: To illustrate the implications of social information processing and hyperpersonal perspective in CMC relationships

Time required: 1 hour

Materials needed: a DVD of You've Got Mail. scene 2 “Morning log-ons” and scene 21 “Still here” will be used  相似文献   

20.
《The Reference Librarian》2013,54(94):109-137
Abstract

Libraries are a symbol of a free, democratic society. Open access to information and patron privacy allow intellectual inquiry and the creation of new knowledge. Librarians have a long tradition of protecting these liberties. In the wake of the terrorist attacks of September 11, concerns have been raised that the passage of the USA Patriot Act and other anti-terrorism measures threaten these liberties. Librarians need to educate staff, users, and their communities as to the impact these measures have on libraries and access to information. Policies, procedures, and guidelines need to be developed that balance the traditions of intellectual freedom and issues of national security. This article examines access to government information issues and threats to  相似文献   

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