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1.
《The Reference Librarian》2013,54(83-84):41-56
SUMMARY The reflections penned in this article began as a single paragraph contributed several years ago to Charles Anderson's “The Exchange,” a column in RQ (now Reference & User Services Quarterly) (Anderson, 1995). I elaborated upon the concept through further reflection and augmented the ideas through a literature review. These ideas are meant to spark interest among library school students, new reference librarians, and veteran reference librarians who perhaps need new reason to show up with a positive attitude at that next reference shift. The thesis is that this moment in time within a given reference interview occurs only once, regardless of how many times a librarian has heard the question. We as librarians must always be alert to respond appropriately to the distinct contributions that the given library user brings to that question. In the process, we are equals in that the librarian knows more of the research technique to uncover the appropriate sources, but the library user knows more of what his specific slant on the topic will be. We would be wise to stay diligent, to listen well, and to take nothing for granted. The reference interview then becomes a lively, energetic, and stimulating discussion meant to lead to library research at its best. 相似文献
2.
《The Reference Librarian》2013,54(74):103-120
Summary As electronic reference services become routine in many libraries, it is time to systematically examine how they are being implemented and used. Unfortunately, few libraries have rigorously examined their electronic reference services. We still know very little about who uses electronic reference services or why. We also do not know how satisfied our users are with the new services we are providing. This article provides an overview of the chief methodologies available for conducting assessments of electronic services (e.g., surveys, usability studies, observation, etc.). Existing criteria for evaluating reference services are discussed with suggestions for how they can be applied or adapted to the online service environment. 相似文献
3.
《The Reference Librarian》2013,54(2):31-40
ABSTRACT A selective annotated bibliography of literature about reference services from 1984 to the present. The selected writings highlight how reference service has been challenged and changed over the last 20 years as a result of technological advances, shifts in information-seeking behavior, and inadequate monetary and human resources. This bibliography is meant to provide further reading on the topics covered by the articles in this issue on the current state and future of reference services. 相似文献
4.
《The Reference Librarian》2013,54(69-70):31-47
Summary Although much has been written on technophobia and how it can be treated, little has been published on how the reference librarian can help. Limiting the time spent introducing new technologies, speaking without using computer jargon, offering instruction through different learning styles, and preparing patrons to deal with the problems they encounter are a few of the strategies the reference librarian can do to help patrons deal with their fear of computers. This article examines and defines technophobia, offers short-term strategies that reference staff can use to alleviate the anxiety of their technophobic patrons, and finally touches upon long-term solutions and changes that can be made within the library environment itself. 相似文献
5.
《The Reference Librarian》2013,54(79-80):1-17
Summary Real time digital reference services are now a standard part of reference work in medium to large sized libraries as well as numerous smaller libraries. Aside from the basic questions of whether or not this new computer service will flourish, are the day-to-day activities which make it possible. The contributors to this gathering of opinion and pragmatic activity offer numerous reports and theory about the development and growth of the new approach to answering reference questions. There is a wide diversity of methods and ideas about how digital reference service should be offered to the public. All taking part in this discussion speak from experience and considerable thought about a revolutionary new idea. 相似文献
6.
《The Reference Librarian》2013,54(95-96):81-98
Abstract As digital and chat reference services become established as another way to do business, many libraries juggle the delivery of consortial and local virtual reference services. Balancing services without overtaxing staff and resources presents a number of challenges. How, for example, do libraries staff more than one chat reference service in addition to traditional services? Or more critically, how are subject specialists used to their greatest advantage in a multi-type library service? This article explores the benefits and issues of offering service at the statewide and local level based on OSU's experience and describes how OSU responded to these issues. 相似文献
7.
《The Reference Librarian》2013,54(95-96):149-172
Abstract In spite of the explosion of interest in virtual reference and instruction, assessment of digital reference remains relatively uncharted territory in the library literature. What standards exist for online reference and instruction and how can they be used to assess the innovative new merged online reference environment at the Dr. Martin Luther King, Jr. Library? Led by co-unit heads from the former San Jose Public Library Main Branch and the San Jose State University Clark Library, the merged reference unit is a unique testing ground for perceived differences between public and academic reference service. Evaluation of both the online and the live merged reference environment is crucial and will be necessary to determine what is working and what is not. This paper will discuss plans for current and future assessment of digital reference including e-mail, live online reference, and online instruction. 相似文献
8.
Rachel Elizabeth Scott 《The Reference Librarian》2013,54(4):272-285
ABSTRACTDo we need print reference collections at all? In the case of music reference materials, the answer is definitely “yes.” At the University of Memphis, reference titles in the music library are used at about three times the rate of reference materials in the main library. This paper leverages local reference and reserve book usage to investigate how print reference sources support music research of various kinds, how music faculty integrate reference sources into their courses, and how librarians can make finding and using these resources easier for users accustomed to accessing materials online without an intermediary. 相似文献
9.
《图书馆管理杂志》2013,53(1-2):429-451
SUMMARY A virtual shelf for nursing that closely mirrors what previously was found on a physical reference shelf is now a reasonable goal. Advantages of doing this for nursing students and faculty in an academic setting are enumerated. Overviews of relevant vendor and publisher interfaces and models are included. The authors present a selected list of appropriate electronic reference sources that demonstrate how e-books and Internet sites can be combined to build a virtual reference shelf in this subject area. 相似文献
10.
《The Reference Librarian》2013,54(83-84):183-191
SUMMARY E-mail reference service provides complex challenges, but the service can be planned effectively and improved through cooperative work among reference staff and various library departments. Staff members from the Michigan State University Libraries have engaged in extensive cooperative work to evaluate, improve, and maintain effective e-mail reference services. Two library committees and an e-mail reference team have developed new service procedures, and have worked with other library departments to improve e-mail reference service. This article explores the collaborative work of the MSU committees, and discusses how e-mail reference has improved through cooperative work. 相似文献
11.
《Behavioral & Social Sciences Librarian》2013,32(2):43-57
ABSTRACT This article reviews Comprehensive Clinical Psychology, a major reference set of eleven volumes dedicated to the theory, research, and practice of clinical psychology. The publisher is Pergamon/Elsevier. This set is not an encyclopedia; it is more like a comprehensive handbook of the major areas in clinical psychology. Each volume has separate editors with international contributors writing the various chapters. Each chapter ends with a reference list. The subject matter ranges from an introduction to the field of clinical psychology to managed health care and multicultural perspectives of clinical psychology. Print and electronic versions of the work are available. It is recommended for university libraries supporting graduate level clinical psychology programs or research programs. 相似文献
12.
《The Reference Librarian》2013,54(85):127-137
SUMMARY Digital reference service (also known as virtual reference) has become a contentious topic in the library literature, as some critics feel that it threatens reference service more than it enhances it. Through this paper it is hoped that the debate can be refocused after a careful assessment of what exactly digital reference technology can afford and what social impact such affordances could bring. The suggestion will be made that digital reference should be employed as a means to provide reference service as long as the service is designed to play to the strengths of the technology. As such, it is recommended that libraries pursue digital reference service that is local, professional, and with privacy constraints. 相似文献
13.
ABSTRACTAs academic institutions continue to renovate and remodel existing libraries to include colocated services, it is important to understand how this new environment requires the redefining of traditional library roles and responsibilities. This case study examines how Delaware County Community College redefined reference and research service by transitioning to a triage reference model. This includes how information desk staff and student workers at a single service point determine when to refer users to librarians and how this model has evolved based on specific situations and experiences. 相似文献
14.
《Legal Reference Services Quarterly》2013,32(2-3):7-39
Abstract Librarians need to be aware of cultural differences in how Asian students communicate and how they use libraries. Strategies and tips are provided to assist reference librarians to have successful interactions with the growing population of Asian LL.M students at American law schools. 相似文献
15.
Loriene Roy 《The Reference Librarian》2020,61(2):154-158
ABSTRACT Reference librarians need to know how to use a vast array of reference sources. How do they acquire this knowledge? How can students arrive at their entry level positions with an arsenal of known sources and strategies for advancing this knowledge? Various strategies can be employed to provide students with options on how to launch their understanding for how and when to use specific sources. This column provides examples of how to incorporate active learning activities devoted to providing students in a group setting with options on how to begin and share their learning about reference sources. 相似文献
16.
《The Reference Librarian》2013,54(74):1-12
Summary Electronic reference is a large part of today's library. Computer technology has clearly been the dominant catalyst for change in library service over the last few decades. Reference service has changed along with the prevailing technology. An exclusive group of searchers serviced electronic information requests during the online searching craze of the 1970s and 1980s. In the library of today, this model of electronic reference is no longer operational. Electronic information is now available to anyone on a computer terminal. In response, all librarians have become familiar with computer technology, and have a new emphasis on teaching and basic information literacy. This article will examine how this came to be, and the technologies that helped make it happen. 相似文献
17.
《The Reference Librarian》2013,54(95-96):173-186
Abstract The Assessing Quality in Digital Reference project is a first step toward understanding the cost of digital reference services in libraries. This article presents three measures isolated by project participants as being most useful for their immediate needs: total cost of providing digital reference service, the cost of digital reference service as a percent of the total reference budget, and the cost of reference as a percent of the total library or organizational budget. In addition, it reviews selected outstanding issues in the ongoing question of how to determine the cost of reference services in libraries and offers direction for further study toward a general cost model for information services. 相似文献
18.
《The Reference Librarian》2013,54(85):1-17
SUMMARY Telephone reference services have been present in libraries for over seventy-five years. Chat reference services are a very recent addition to library services. Telephone and chat reference share some characteristics and the future of chat reference may be seen through an examination of the history of telephone reference. This article will examine issues of policy, staffing, and technology for telephone and chat reference. 相似文献
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20.
Loriene Roy 《The Reference Librarian》2020,61(2):159-163
ABSTRACT Reference is the word we use for the actions that librarians engage in to answer questions from the public. The art and practice of reference involves many actions that likely can only be understand through engagement. Students in a graduate basic reference class engage in active learning to introduce themselves to their classmates and to understand how to define what reference is. Both activities involve placing words in context. 相似文献