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基于资源保存理论，构建顾客无礼对待对员工工作场所越轨行为的影响模型。通过250份有效问卷，实证结果表明：顾客无礼对待正向影响员工工作场所越轨行为；情绪耗竭在顾客无礼对待与员工工作场所越轨行为关系之间起正向中介作用；组织关爱负向调节顾客无礼对待与情绪耗竭间的关系；组织关爱负向调节情绪耗竭在顾客无礼对待与员工工作场所越轨行为关系间的中介作用。研究结果丰富了员工工作场所越轨行为的理论研究，并从引入员工援助计划、加强组织关爱、优化服务流程等方面提出相应管理建议。 相似文献
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特殊教育教师的离职问题是困扰特殊教育发展的突出问题。为了探讨特殊教育教师情绪智力对其离职倾向的影响，以及情绪劳动和情绪耗竭在其间的链式中介作用，采用整群随机抽样法对406名特殊教育教师进行调查。结果表明：情绪智力对特殊教育教师离职倾向具有负向预测作用；情绪劳动是情绪智力与离职倾向之间的中介变量；情绪耗竭是情绪智力与特殊教育教师离职倾向之间的中介变量；情绪劳动和情绪耗竭在情绪智力与特殊教育教师离职倾向之间起链式中介作用。鉴于此，建立以“情感氛围”为导向的交流模式，提升特殊教育教师的情绪智力；重塑特殊教育教师的情感表达，加强对情绪劳动扮演的规范管理；厚积情感能量资源供给，缓解特殊教育教师的情绪耗竭。 相似文献
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利用11家不同服务性企业512份调查问卷的结果,采用结构方程技术对情绪表现规则认知、情绪表现规则承诺、情绪调节策略、情绪表现间的关系进行了交叉验证分析。结果表明,情绪表现规则承诺对情绪表现规则认知与情绪调节策略、情绪表现有一定中介作用。个体对情绪表现规则承诺越多,情绪表现规则认知与情绪调节策略、积极情绪表现相关越南。 相似文献
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《赤峰学院学报(自然科学版)》2021,(3)
本研究基于资源保存理论和工作要求-资源模型,考察了角色冲突对服务行业一线员工生活满意度的影响,以及情绪枯竭的中介作用与社会支持的调节作用。共收集了219份样本,并运用宏程序PROCESS进行了假设验证。结果表明:角色冲突和情绪枯竭对员工的生活满意度有负向影响,角色冲突对员工的情绪枯竭有正向影响,员工的情绪枯竭在角色冲突与生活满意度之间起到了中介作用,社会支持对角色冲突与情绪倦怠之间的关系具有调节作用,并且调节了情绪枯竭在角色冲突与生活满意度之间的中介作用。本研究进一步拓展了角色压力理论在服务型组织中的应用,验证了角色冲突影响生活满意度的内在机理。 相似文献
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为探讨特殊教育教师工作压力与离职倾向的关系及情绪耗竭与职业承诺的链式中介作用,采用问卷法对425名福建省特殊教育教师进行调查,研究发现:(1)特殊教育教师的工作压力和情绪耗竭在人口学变量上存在显著差异;(2)工作压力可显著正向预测离职倾向;(3)情绪耗竭在工作压力与离职倾向间存在中介效应;(4)职业承诺在工作压力与离职倾向间存在遮掩效应;(5)情绪耗竭—职业承诺在工作压力与离职倾向之间存在链式中介作用。根据研究结果提出了合理安排教师工作任务、加强对教师的后勤保障以及加强教师培训的力度三个对策建议。 相似文献
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采用社会心理安全氛围量表、表层扮演量表和情绪耗竭量表,以研究对象匿名作答的形式,通过网络对江苏省民警进行问卷调查,使用HLM多层线性模型分析数据,以探索民警的表层扮演策略对于社会心理安全氛围和情绪耗竭的中介效应。结果显示,组织层面的社会心理安全氛围对于个体的情绪耗竭主效应显著,并能预测个体的表层扮演策略;表层扮演策略对于情绪耗竭主效应显著,在社会心理安全氛围和情绪耗竭关系中发挥部分中介的效应。 相似文献
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为探究幼儿教师离职倾向的心理机制,本研究采用情绪劳动量表、情绪耗竭量表、职业幸福感量表和离职倾向量表对2608名幼儿园教师进行测查。结果显示：离职倾向与自然行为、幸福感显著负相关,与表层表演、情绪耗竭显著正相关。中介效应的分析结果显示：自然行为主要通过降低情绪耗竭或者提高职业幸福感,抑制离职倾向;表层表演对离职倾向有直接正向作用,同时也可以通过提高情绪耗竭,促进离职倾向;深层表演可以通过促进职业幸福感,抑制离职倾向。说明幼儿教师情绪耗竭和职业幸福感在情绪劳动和离职倾向中起到中介作用。为降低幼儿教师离职倾向,幼儿园应充分保障工作资源,支持教师生存发展;积极接纳情绪冲突,引导教师内化法则;及时提供情绪疏导,提升教师幸福体验。 相似文献
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目前我国关于情绪表达规则认知的研究,还主要集中在语言表达能力已经有了一定发展的学龄儿童或成人,对3～6岁儿童情绪表达规则认知的研究还比较少。本研究借鉴国外研究范式,探讨在中国文化背景下年龄、性别、情境这三个因素对学前儿童情绪表达规则认知的影响。研究结果表明,年龄和情境对儿童情绪表达规则认知存在影响,但性别不是影响儿童情绪表达规则认知的因素。 相似文献
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当前饭店中餐基层员工的职业倦怠现象日益普遍与严重,已影响到员工自身职业生涯发展和饭店发展的方方面面。采取调查访谈法,通过对五家饭店中餐基层员工的访谈、调查,收集各种资料。并对资料进行处理分析,挖掘中餐基层员工职业倦怠的各种影响因素,得出以下结论:影响饭店中餐基层员工职业倦怠的十大因素为:情绪智力、工作特性、角色冲突、领导因素、公平感、企业实力、社会和组织支持、情感耗竭、去人性化、个人成就感。其中有正向因素有负向因素。而饭店中餐基层员工职业倦怠的发展经历了情感耗竭——情绪智力、社会和组织支持——成就感降低的过程。 相似文献
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Costas N. Tsouloupas Russell L. Carson Russell Matthews Matthew J. Grawitch Larissa K. Barber 《教育心理学》2010,30(2):173-189
The purpose of this study is to examine the relationship between teachers’ perceived student misbehaviour and emotional exhaustion, and the role of teacher efficacy beliefs (related to handling student misbehaviour) and emotion regulation in this relationship. Additionally, we examined teacher turnover intentions in relation to emotional exhaustion. Data were collected from 610 elementary, middle‐ and high‐school teachers using an online survey. Results indicate that despite the significant direct effect between the two emotion regulation strategies (cognitive reappraisal, expressive suppression) on emotional exhaustion, both strategies failed to show a mediating effect between perceived student misbehaviour and emotional exhaustion. However, teacher efficacy in handling student misbehaviour was found to mediate the relationship between perceived student misbehaviour and emotional exhaustion. In turn, a significant relationship was found between emotional exhaustion and turnover intentions. Furthermore, teacher perception of student misbehaviour was found to have a considerable indirect effect on teacher turnover intentions. Findings signify the importance of developing strategies that enhance teachers’ situation‐specific efficacy beliefs. 相似文献
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Yongzhan Li 《Educational Assessment, Evaluation and Accountability》2014,26(2):135-152
In view of the benefit of improving employees’ organization commitment, it is important to study the major influencing factors of organization commitment. According to previous literature, organizational justice and job burnout have been considered two major influencing variables of affective commitment; however, little empirical research can be found to examine the relationship between job burnout, organizational justice, and affective commitment simultaneously among university teachers in China. Thus, the main purpose of the current study was to examine the above relationship in a cross-sectional design. The participants were 435 teachers from five universities in China. A series of structural equation modeling analyses were conducted by using Amos 19.0. The results showed that organizational justice was a strong predictor of affective commitment. Specifically, interactional justice predicted affective commitment the most strongly, whereas distributive justice, unexpectedly, had no significant influence on affective commitment. Furthermore, both emotional exhaustion and personal accomplishment were important partial mediators of the relationship between interactional justice and affective commitment. 相似文献
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情绪智力和情绪劳动的管理研究一直是学术界关注的焦点,现有研究表明员工的情绪智力直接影响工作绩效。采用调查问卷的形式,以251名银行员工为研究样本,实证分析银行员工情绪智力、情绪劳动和工作绩效的关联性及影响机制,研究表明,情绪劳动在情绪智力和员工的工作绩效之间起到中介作用。 相似文献
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Although teaching has been described as a profoundly emotional activity, little is known about the emotional demands faced by teachers or how this impacts on their well-being. This study examined relationships between ‘emotional labour’, burnout (emotional exhaustion, depersonalisation and personal accomplishment) and job satisfaction in a sample of UK teachers. Also examined was whether workplace social support moderated any relationships found between emotional labour and strain. The relationship between job experience and emotional labour was also investigated. Six hundred and twenty-eight teachers working in secondary schools in the UK completed questionnaires. Significant associations were observed between emotional labour and all outcomes, with a positive relationship found between emotional labour and personal accomplishment. Some evidence was found that social support mitigates the negative impact of emotional demands on emotional exhaustion, feelings of personal accomplishment and job satisfaction. More experienced teachers reported higher levels of emotional labour. Findings highlight the need for teacher-training programmes to raise awareness of the emotional demands of teaching and consider ways to enhance emotion regulation skills in experienced as well as recently qualified staff. 相似文献
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本研究从类型学视角,采用扎根理论从教育政策中归纳出教师情感表演规则的类型学体系。通过探索性分析得到如下形式理论:情感表演规则分为内隐性和外显性规则两大类;内隐性规则又分为情感修养规则、情感素质规则、情感认知规则、情感调节规则、情感体验规则,外显性规则分为情感行为规则和情感形象规则;根据类型之间的关系,本研究建构了"冰山模型"。对教师情感表演规则类型的探究有助于为全面优化教师情感实践提供指导。 相似文献
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提出并检验了一个有调节的中介模型,探讨校长的服务型领导对教师情绪衰竭的影响,以及心理安全感的中介作用和不确定性规避的调节作用。采用服务型领导、心理安全感、不确定性规避和情绪衰竭量表对427名中小学教师进行调查。结果表明:服务型领导对情绪衰竭具有显著的负向影响;心理安全感在服务型领导力和情绪衰竭之间起部分中介作用;不确定性规避调节了服务型领导对心理安全感的影响。结果启示我们要在校长领导提升中推广服务型领导方式,降低教师的工作倦怠;校长应该创造和谐融洽的工作环境,提升教师的心理安全感;校长要重视教师的个体差异,权变性地使用服务型领导。 相似文献
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范艳君 《桂林师范高等专科学校学报》2014,(3):197-200
识字教育作为语文教育的重要内容,对学生的成长至关重要。当前义务教育阶段识字教学存在的问题主要有:汉语拼音学习弱化、忽视识字教学的现场体验性、识字教学的情感性教育欠缺。解决的策略是:明确识字教学的目标最终指向;遵循汉字本身的规律特点;遵循语文学科本身的教学规律;刺激学生学习汉字的动机,培养对汉字的兴趣;在"体悟与实践"中进行人文熏陶,减小目标与现状之间的落差。 相似文献
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An Appraisal Perspective of Teacher Burnout: Examining the Emotional Work of Teachers 总被引：4，自引：0，他引：4
Mei-Lin Chang 《Educational Psychology Review》2009,21(3):193-218
K-12 teaching is a profession characterized by high levels of burnout and emotional exhaustion. Teacher burnout has been widely reviewed and studied; however, only limited literature examines the emotional aspects of teachers’ lives and its connection with teacher burnout. The purpose of this article is to review the literature on teacher burnout and teachers’ emotions and to examine the role of teachers' appraisal of their emotional exhaustion. Through reviewing the literature on teacher burnout and emotions, I argue that the habitual patterns in teachers’ judgments about student behavior and other teaching tasks may contribute significantly to teachers’ repeated experience of unpleasant emotions and those emotions may eventually lead to burnout. In order to ease teacher burnout, I argue that more studies on the antecedent appraisals that teachers make are necessary to help teachers better understand how their emotions were triggered and then learn how to regulate those emotions. 相似文献