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1.
Public library systems' websites were often the sole means for older patrons to access library services and programming during the COVID-19 pandemic. This study integrated Pauwels' (2012) framework to analyze 25 Ontario public library systems' websites for evidence of their available programming for older adults during the early months of COVID-19. The 640 identified programs for older adults revealed a number of patterns, including issues regarding visibility and representation of older patrons on library websites as well as assumptions surrounding older adults' access to technologies. Discussions consider three implications for public libraries as they reopen and create new virtual spaces “postpandemic”: questioning (re)distributions of resources that support both virtual and in-person services, questioning implicit assumptions that digital connection will foster social connection, and questioning the effects of the library as a virtual space on feelings of social connectedness.  相似文献   

2.
《The Reference Librarian》2013,54(75-76):45-54
Summary

Difficult patrons have been considered primarily from the perspective of the problem behaviours they present in libraries. Many have attempted to define the problem patron and to provide advice and develop guidelines for frontline public service staff. To understand the difficult patron in academic libraries we need to answer three questions-How well do we know our patrons? Do we unwittingly create difficult patrons through our failure to appreciate their needs? Do we regard patrons as difficult because the way they use libraries and conduct their information research does not match our idea of how it should be done? The answers to these questions suggest that we need to reconceptualize both our patrons and the services we provide. Library staff need to see difficult patrons not as problems but as challenges to the service ideas and standards we hold. A paradigm shift is necessary if we are to reconstruct our beliefs about our patrons, their information seeking behaviours, and the services we provide to meet their needs. Some strategies for developing the skills of library staff to work effectively with difficult patrons are presented.  相似文献   

3.
This presentation of how land-grant university libraries became federal depository libraries in 1907 examines the principal legislative statutes creating the land-grant university system. It proceeds to cover how a congressional Printing Commission, concerned with eliminating duplicative governmental publications, also produced legislation granting federal depository status to the libraries of land-grant universities. There is also discussion of the presence of GPO Access gateways at many land-grant university depositories and the continuing relevance of the land-grant university service ideal to the depository library program during its transition to an increasingly electronic environment. The historical evolution of America's rural electric industry, community network movement, and federal information resource management initiatives also present potentially useful service models for emerging electronic depositories.  相似文献   

4.
Expanding libraries' repertoire of relevant materials is one of the most important areas of concern for librarians. Incorporation of objects into library collections is an ongoing practice for which librarians remain under-equipped. Having a common language to discuss less conventional library materials across specialization areas helps libraries provide patrons with access to valuable informational objects. In order to provide access and preservation for objects, libraries need a conceptual framework, which is developed here. An observational case study was conducted to inform the reader of the current landscape of objects in libraries by sampling the websites and catalogs of a university consortium utilizing definitions established in the framework. The qualitative data from this study will be presented in a table after the framework is explored. This paper has implications for informational objects in every academic subject area, as well as for ongoing services in makerspaces and media centers.  相似文献   

5.
ABSTRACT

This article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service points can improve the patron experience by bringing together circulation, information services, and library privileges. It begins with an overview of the process at Sterling, including the library renovation that enabled our transition. After laying out the planning, training, and implementation phases of the single service point, the essay presents the major issues with which SSPs must contend (staff expertise, integration within the library, and designing a space to suit both staff and patrons) and considers the potential of such service points to improve library services.  相似文献   

6.
ABSTRACT

As staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.

Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models.  相似文献   

7.
Abstract

Historically, non-lawyer patrons in law libraries have been viewed with discomfort, and library services, even in libraries open to the public, have been geared toward members of the legal community. However, changes in both the needs of the public and in the demographics of library patrons are challenging the traditional allocation of services in public law libraries. This article discusses the reasons for the traditional allocation of services, the cultural and economic forces that are bringing the public to law libraries in greater numbers, and new modes of service that can better meet the needs of public patrons.  相似文献   

8.
Abstract

Around the world, building and managing library websites calls for solving problems. For instance, library administrators must resolve technical issues, like broken hyperlinks, as well as organizational issues, like staffing problems. To help libraries deliver services to their patrons, this essay first presents the idea of collaborative advantage as one way to think about problem-solving in library websites. Then, I describe a study of U.S. state government agencies. Finally, I present in detail five best practices for use in library website creation to foster discussion about the costs and benefits of working with third-parties.  相似文献   

9.
Today, access to digital information is essential to patrons using public libraries, whether they have contact with computers at home, work or school or whether the public library is their only contact. In order to evaluate and ultimately enhance public library digital resources and services, it is critical for administrators, librarians and digital information architects to recognize the impact their current digital offerings have on users. This study utilizes a survey to gauge the perceptions of patrons who use digital resources and services in six urban New England public libraries as part of ongoing research into digital information access in public libraries in the United States from the perspective of users.  相似文献   

10.
Abstract

This article documents the development of library services to distance education students in conjunction with the growth of online distance education courses at the University of Scranton. Personal computers and the development of the Internet have had a significant impact on the delivery of library services to patrons and have given academic libraries the ability to provide distance education students with library services and resources equivalent to those provided for campus students.  相似文献   

11.
This article demonstrates how Facebook, a popular social networking Web site, provides libraries with the opportunity to develop an outreach presence and information portal within an online community. While much of the recent literature examines Facebook and defines its potential use within libraries, this article focuses on the use of Facebook's newest feature: customizable Facebook Pages. In December 2007, librarians at the State University of New York at Buffalo began exploring the use of Facebook Pages to virtually reach out to patrons and market library services. Based on user response and Page statistics, librarians found the use of Facebook Pages provided a welcome extension of services and a unique form of outreach that reached beyond the campus community. Through a University at Buffalo Libraries Page on Facebook, librarians can update and inform students, faculty, and staff of new events, workshops, library services, and resources. Librarians at the University at Buffalo maintain an active online community that reaches more than 300 fans. Fans provide discussion and feedback regarding library services, offering a more interactive extension of the Libraries homepage. This article explains the design process, including the use of third-party and custom applications. Challenges, ideas, and user response in regards to the use of Facebook Pages in a library setting are also presented.  相似文献   

12.
数字图书馆个性化服务的实施与策略   总被引：1，自引：0，他引：1  
调查分析个性化服务和社会计算工具在数字图书馆的现状,探讨该种服务对数字图书馆发展的影响。选择29个具有代表性的数字图书馆的网站进行调查,结果发现约31％的抽样对象提供某种类型的个性化服务,包括个性化电子邮件通知,个性化界面,检索行为保存,个性化动态链接和同行推荐。通过对5种社会计算工具在抽样对象网站上的实施情况进行调查后认为,个性化服务和社会计算具有提高数字图书馆功能和使用的潜力,未来应加强最优化实施策略和应用效果方面的研究。  相似文献   

13.
《The Reference Librarian》2013,54(67-68):257-271
Summary

The Americans with Disabilities Act of 1990 (ADA) motivated libraries all over the United States to evaluate their accommodations and services to patrons with disabilities. This article presents a case study of the Texas Tech University Libraries project to meet the needs of their patrons in relation to ADA. The study focuses on including adaptive technologies in the library environment to aid blind, hearing, visually and physically-impaired patrons and increasing library staff awareness of the needs of patrons with disabilities. Findings from the study will also benefit school, public, and special libraries that are evaluating their access for patrons with disabilities.  相似文献   

14.
This article is based on semistructured interviews with library staff members in order to explore both how they perceive the role of libraries in most deprived areas in Newcastle upon Tyne and how they relate with their patrons. We show that public libraries play a primary role in activating a virtuous cycle, in which infrastructures, skills, and increased ability of users to achieve their goals simultaneously result from and feed social inclusion strategies. However, some limits might be related to the availability of public economic resources that tends to affect the smaller libraries by reducing opening times and services provided.  相似文献   

15.
In the past, undergraduate libraries have tried to provide unlimited services to secondary users. Increased technological change, severe budget cuts, and lack of human resources are forcing libraries to examine their mission and audience and to determine what level of service they can offer unaffiliated users. The authors look at the reasons for the public's increased use of academic libraries, discuss how academic libraries are responding to such demands, and suggest strategies for implementing new service and access policies successfully.  相似文献   

16.
This article presents an overview of the methods, findings, and the general implications of the 2007 Public Libraries and the Internet study. This annual study has chronicled public libraries' provision of Internet access to patrons and a range of related issues since the early 1990s. The 2007 study focused on the provision and maintenance of Internet access and services, infrastructure issues, community impacts of the technology, training, library technology funding, and e-government roles of public libraries. This article details these findings, exploring how the 2007 data compare to previous studies. It also considers the implications of these comparisons in terms of the levels of service that libraries are able to provide, the challenges that libraries face in providing these services, and the ways in which communities and governments rely on public libraries to guarantee public Internet access.  相似文献   

17.
Abstract

This article explores ways that academic libraries can promote their resources and services, as well as their roles in their communities with the help of Pinterest. It is the first study to examine the usage of Pinterest in an academic library of Bangladesh. Academic libraries have many options for using Pinterest to enhance resources and services. It is a versatile way for academic libraries to connect with patrons as well as reach patrons to enlighten about the significance of the library’s roles in communities. This article provides a literature review giving a special focus on the opportunities of using Pinterest for academic libraries. In addition, the author provides examples of successful ways of using the Pinterest account of East West University library, Dhaka, Bangladesh.  相似文献   

18.
Being RAD     
《图书馆管理杂志》2013,53(3-4):549-567
Abstract

Upon completing a Fall 1999 sabbatical studying how reference services were being provided to library patrons at a distance, the MCCCD libraries have been piloting a collaborative live reference service since Spring 2001. This paper describes the organic evolution and current state of Maricopa's Librarians Online.  相似文献   

19.
Abstract

In recent years, library outreach has become an increasingly important aspect of public services work. In order to expand capacity and engage patrons, libraries should consider expanding their library outreach programs to include the efforts and expertise of technical services personnel. In this article, librarians from Texas A&M University will share how public services librarians, cataloging experts, and preservation librarians collaborated to provide support for a student-led textbook lending library for student veterans. Through this collaboration, the library was able to develop new outreach opportunities that highlighted technical services expertise as well as lend support to an important campus effort to improve the affordability of college textbooks for veterans.  相似文献   

20.
《The Reference Librarian》2013,54(75-76):265-278
Summary

Problem/difficult patron incidents that occur in libraries are on the rise. Library administrators and library employees have attempted to decrease the number of incidents by providing staff training and formulating policies and rules to control the situation. The purpose of this article is to share the proactive steps that the Education and Behavioral Sciences Library, Penn State University Libraries, took to prevent or decrease the incidences of difficult patrons as the library prepares to relocate. The focus was on assisting the frontline staff members, who work on the reference desk, to acquire the competencies they need to provide consistent quality reference services to patrons, and to reduce incidences of unsatisfied, difficult, and problem patrons.  相似文献   

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