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1.
J S Caputo 《Bulletin of the Medical Library Association》1985,73(4):373-382
C.E. 669, offered for three years, was MLA's first personal development continuing education course. Participants were asked to respond to a follow-up survey about their current assertive philosophy, awareness, and behavioral repertoire. They were also assessed by the Librarian's Assertiveness Inventory, a tool that indicates patterns of behavioral responses, for which some normative data were available from librarians who had not taken the class. Class participants were found to be more likely to behave assertively and less likely to behave aggressively than librarians who had not taken the class. In nine out of ten situational categories, librarians who had taken the class demonstrated assertive response patterns. They also reported remembering and using more than one third of the behavioral techniques covered in class, with particular use of the nonverbal techniques. A majority saw themselves as more assertive since taking the class, although most believed that others viewed them much the same as they had prior to the class. Positive progress toward reaching specific behavioral goals was also reported. 相似文献
2.
《Communication monographs》2012,79(2):145-151
Prior research indicates that when a bargaining representative is held accountable by a constituency, tough, distributive bargaining is often the result and deadlocks become more probable. This study focuses upon two variables that have been hypothesized to mitigate against such debilitating effects: authority to reach agreements and self‐monitoring. The results confirmed the debilitating effects of accountability. Bargainers held accountable made more extreme initial offers, thought they were perceived to be less cooperative, took more time to negotiate, were more likely to deadlock, and were less satisfied with the outcomes than bargainers not held accountable. Authority interacted with accountability to influence straying from the group's aspiration level on initial and final offers. When accountable, bargainers with authority initially strayed further from the group's position but deviated less on their final offer than bargainers without authority. Delegated authority significantly reduced the number of deadlocks experienced by accountable bargainers but the level of deadlocks remained greater than when accountability was absent. Correlations involving self‐monitoring usually were significant only within the accountability conditions and indicated that high self‐monitors initially strayed less from the group's position but deviated more on their final offer than low self‐monitors. 相似文献
3.
Stephen Bochner 《亚洲交流杂志》2013,23(1):89-110
The Categorization‐Attribution‐Matching or CAM model of persuasion was tested in a field experiment, using an actual election to provide a natural manipulation of reference group similarity‐dissimilarity between speaker and audience. Just prior to the election, 344 Ss rated a set of campaign proposals, which were attributed either to the incumbent Prime Minister of Australia, or to the Leader of the Opposition. Half of the Ss received an unsupported, and half received a supported version of the message, thereby manipulating information content. Ss also rated the speaker, and indicated how they intended to vote. As predicted, speakers and speeches were rated as more credible and persuasive respectively, in the conditions where the political affiliation between source and target was matched, than in the mismatched conditions. And as predicted, the provision of additional information did not make a speaker more credible or a message more persuasive, when reference group salience was high. 相似文献
4.
Nicholas C. Neupauer 《Communication Research Reports》2013,30(1):77-85
This study examined on‐air television and radio newscasters' traitlike communication dispositions. Television and radio personalities were found to be less apprehensive, less shy, less responsive, more assertive, more willing to communicate, and more extroverted than the average individual. The study also indicated that individuals working for higher paying/ranked television or radio stations/ markets are more willing to communicate, more extroverted, more assertive, less responsive, and less shy than those in the same field working at smaller, lower‐paying/ranked stations. 相似文献
5.
Marko Dragojevic Howard Giles Anna-Carrie Beck Nicholas T. Tatum 《Communication monographs》2017,84(3):385-405
Two experiments tested the prediction that heavy foreign-accented speakers are evaluated more negatively than mild foreign-accented speakers because the former are perceived as more prototypical (i.e., representative) of their respective group and their speech disrupts listeners’ processing fluency (i.e., is more difficult to process). Participants listened to a mild or heavy Punjabi- (Study 1) or Mandarin-accented (Study 2) speaker. Compared to the mild-accented speaker, the heavy-accented speaker in both studies was attributed less status (but not solidarity), was perceived as more prototypical of their respective group, disrupted listeners’ processing fluency, and elicited a more negative affective reaction. The negative effects of accent strength on status were mediated by processing fluency and sequentially by processing fluency and affect, but not by prototypicality. Theoretical, methodological, and practical implications are discussed. 相似文献
6.
Using the Assertiveness‐Responsiveness Measure, scores of Finnish, Japanese, Korean, and American university students were compared. The American scores indicated that they were significantly more assertive than were the participants from the other cultures. The Korean men scored as more responsive than the other men, the American men more assertive, and the American women as more responsive than any of the men and women. 相似文献
7.
This study examines cultural similarities and differences in strategies of refusal by presenting realistic request scenarios which manipulate levels of imposition of the request, the amount of obligation to the requestee as well as the relational closeness. Differences in self‐reported refusal strategies between Chinese in Taiwan and Americans were assessed across four conditions. It was hypothesized that obligation and relational closeness would determine whether or not Chinese in Taiwan would refuse and that they would be likely to select less assertive refusal strategies while US subjects would generally find it easier to refuse using more assertive strategies regardless of obligation or relational closeness. Subjects were asked to judge what was the most important value for them in each of four situations. These outcomes were compared with scores on Markus and Kitayama's (1991) interdependence/independence scale to test hypotheses about how Taiwan and US subjects would be likely to behave. Several unexpected findings based on culture and gender were observed in the study. This study suggests that refusal is a much more complex behaviour than we expected for both US culture and that of Taiwan. 相似文献
8.
This study extends the framework describing journalists’ aggressiveness at politicians’ press conference and develops five dimensions to measure politicians’ aggressiveness in response to journalists’ questions (initiative, directness, assertiveness, adversarialness, and accountability). Using the records from Chinese premiers’ press conferences (1993–2015), this research investigates five factors which might affect premiers’ aggressiveness: the administrative life cycle, economic conditions, journalists’ country of origin, the topic of questions, and number of questions. The results show that premiers exhibit less assertiveness during honeymoon periods and more assertiveness in other years. Premiers are more adversarial amid good economic growth but less adversarial during poor economic growth. They are more assertive and adversarial in response to questions related to politics and the military and less so in response to questions related to other areas. Premiers display more initiative and accountability toward journalists who ask more questions and less toward those who ask fewer questions. Premiers are more assertive and adversarial toward journalists from developed countries but less so toward those from developing countries. Over the past 23 years, premiers’ initiative, directness, and adversarialness have decreased while their accountability has gradually increased. The theoretical contributions of this research are discussed. 相似文献
9.
10.
Communicators, in one of four groups based on their assertive and responsive behaviors, were investigated for differences in their interpersonal motives for communicating. Competent communicators (high assertive, high responsive) communicated from needs for affection, pleasure, and inclusion more than noncompetent (low assertive, low responsive), submissive (low assertive, high responsive) and aggressive (high assertive, low responsive) individuals. Aggressive types communicated more from control needs, while noncompetent communicators communicated from escape needs. Implications for future research are discussed. 相似文献
11.
《Library & information science research》1998,20(3):271-292
This article reports the responses of 32 Chinese, Taiwanese, Japanese, and Korean participants to the possible extension to an OPAC of OCLC CJK Plus. Korean and Taiwanese participants are less satisfied with the system than are Japanese and Chinese. Unfamiliarity with the CJK word division, diacritics, romanization, and lack of local standard keyboard support were the major reasons for this dissatisfaction. More comprehensive studies of each CJK language, and more user interface studies, are needed if a better system is to emerge. 相似文献
12.
《Communication monographs》2012,79(4):300-305
Male and female university students and non‐students heard audiotapes containing a combination of two antagonistic persuasive speeches on the energy crisis: one with 12 obscene phrases, one with 12 parallel, non‐obscene phrases; one by a male speaker, one by a female; one pro‐environmentalists, one pro‐oil companies. Listener attitude was assessed on three dimensions using the Speech Dialect Attitudinal Scale. Analyses indicated that speakers were rated lower on Socio‐Intellectual Status and Aesthetic Quality when they used obscene language than when they did not; however, no difference was found on Dynamism. Other findings regarding speaker sex, listener group, and listener sex are discussed. 相似文献
13.
Mary B. McPherson Patricia Kearney Timothy G. Plax 《Journal of Applied Communication Research》2003,31(1):76-90
Based on norm violation theory, we examined students' reactions to teachers' normative and nonnormative expressions of anger. College students ( N = 301 ) judged the appropriateness and intensity of teachers' anger in the classroom for four modes of expression: Distributive Aggression, Passive Aggression, Integrative Assertion, and Nonassertive Denial. Students rated both types of aggressive expressions as highly intense and inappropriate (or nonnormative), but assertive displays as appropriate and less intense. Additionally, aggressive expressions were negatively related to students' affect, whereas assertive expressions were positively related to affect. Findings extend norm violation theory by identifying how teacher anger should be expressed and when during the semester anger is more likely to be perceived as inappropriate. Moreover, this study illustrates how normative violations of anger are associated with negative evaluations of the teacher and course. 相似文献
14.
Jeongsub Lim 《亚洲交流杂志》2013,23(2):209-224
An e-mail survey of online journalists reveals that online journalists' emotional responses to their competitors' coverage are significantly correlated with their job satisfaction, workload, and the perceived quality of their news website. The more negatively online journalists feel when they get scooped by their competitors, the more unsatisfied they are with their jobs. The more negatively the journalists feel about getting scooped, the more the workload the journalists feel that they have. The more positively online journalists feel when they scoop their competitors, the more positively they perceive the quality of their news website. In addition, the greater the workload the journalists consider that they have, the more unsatisfied they are with their jobs. The more positively the journalists perceive the quality of their news organization, the more satisfied they are with their jobs. 相似文献
15.
Mary B. McPherson Patricia Kearney Timothy G. Plax 《Journal of Applied Communication Research》2013,41(1):76-90
Based on norm violation theory, we examined students' reactions to teachers' normative and nonnormative expressions of anger. College students ( N = 301 ) judged the appropriateness and intensity of teachers' anger in the classroom for four modes of expression: Distributive Aggression, Passive Aggression, Integrative Assertion, and Nonassertive Denial. Students rated both types of aggressive expressions as highly intense and inappropriate (or nonnormative), but assertive displays as appropriate and less intense. Additionally, aggressive expressions were negatively related to students' affect, whereas assertive expressions were positively related to affect. Findings extend norm violation theory by identifying how teacher anger should be expressed and when during the semester anger is more likely to be perceived as inappropriate. Moreover, this study illustrates how normative violations of anger are associated with negative evaluations of the teacher and course. 相似文献
16.
This investigation focuses on how subordinates perceive their supervisor's affirming communicator style (i.e., friendly, attentive, and relaxed) and the upward influence tactics they select. Results demonstrated that: 1) both managerial and nonmanagerial employees are less likely to use hard influence tactics (i.e., assertiveness) when communicating with supervisors with an affirming style, 2) managerial employees are more likely than nonmanagerial employees to use hard upward influence tactics (i.e., coalition, upward appeal, and assertiveness), 3) nonmanagerial employees perceive supervisors who communicate with an affirming style as being more participative decision makers, and 4) both managerial and nonmanagerial employees are more satisfied with supervisors who communicate with an affirming style. 相似文献
17.
Channel choice and public service delivery in Canada: Comparing e-government to traditional service delivery 总被引：1，自引：0，他引：1
Christopher G. ReddickAuthor Vitae Michael TurnerAuthor Vitae 《Government Information Quarterly》2012,29(1):1-11
This study examines channel choice and public service delivery in Canada, comparing e-government to traditional service delivery channels such as the phone or visiting a government office. Factors studied include the digital divide, the nature of the citizen interaction with government, public service values, and satisfaction with services received by citizens. These factors are used to determine whether they impacted choice of channel and satisfaction with that channel. This study, through logistic regression of a public opinion survey of Canadian residents, found indications suggesting a digital divide in accessing e-government; found that government websites were most commonly used for information purposes, while the phone was most commonly used to solve problems. In regards to citizens' satisfaction, the apparent digital divide was bridged when females and older Canadians were more satisfied with their contact with a government website. In addition, a positive experience with service delivery and positive public service values lead to greater website satisfaction. The results of this study imply that the phone is a more effective service channel for solving problems, and the website is more effective for getting information. Therefore, governments need to provide multiple contact channels for citizens, depending upon their task at hand, while ensuring consistency of information and service response across channels. Creating a positive experience for citizens when they received a service translates into a more satisfied experience with e-government. 相似文献
18.
'NO OPINION'-FILTERS: A COGNITIVE PERSPECTIVE 总被引：1，自引：0，他引：1
Research on the use of ‘no opinion’-filters suggeststhat respondents are the less likely to offer a substantiveresponse the more strongly the filter question is worded. Aseries of experiments is reported that demonstrates that filterquestions influence respondents' perception of their task: themore strongly the filter question is worded, the more respondentsassume that they will have to answer difficult questions, andthat they may not have the required knowledge. Accordingly,filter questions discourage respondents from offering globalopinions that they may hold. In line with this assumption, allrespondents who reported not having an opinion in response toa filter question, subsequently provided substantive responseson a global opinion question—presumably because the globalquestion asked was less demanding than expected on the basisof the filter. Analyses of these substantive responses indicatedthat respondents who initially reported not having an opiniondiffered from respondents who reported having one. Methodologicalimplications of these findings for the use of filter questionsand for research on the nature of ‘floating’ arediscussed. 相似文献
19.
Michael A. Shepherd John R. Simonian Leslie C. Trussler 《Communication Research Reports》2017,34(4):350-358
In television and film production, speakers whose accents are judged difficult to understand are often subtitled, but viewers may question such judgments if they later perceive the subtitles as unnecessary. Such doubts can be ill founded, however. We report two experiments showing that the presence of bimodal subtitles (subtitles in the same language as the audio) on a given video clip can make subtitles seem less necessary for that clip and can improve comprehension of a second, unsubtitled clip of the same speaker. This, we argue, is because bimodal subtitles provide alternate access to the lexical information in the audio, thus facilitating perceptual learning of the subtitled speaker’s accent. This perceptual learning, through which listeners adjust their sound–phoneme mappings to accommodate the unfamiliar phoneme realizations underlying the speaker’s accent, can quickly make subtitles less necessary, potentially creating the illusion that they were never necessary—a phenomenon we call the “subtitle effect.” 相似文献
20.
Virginia P. Richmond Ralph S. Smith Jr. Alan D. Heisel James C. McCroskey 《Communication Research Reports》2013,30(3):211-216
This study examined the relationships between the nonverbal immediacy of physicians and their patients’ satisfaction with them as doctors and overall medical care. Consistent with the results of previous studies in the instructional and organizational communication areas, substantial associations were found in this medical context. Patients who see their physicians as more immediate report more satisfaction with the physician and are generally more satisfied with the medical care they receive. The patients also indicated experiencing less fear of their physician when the physician was more immediate. 相似文献