首页 | 本学科首页   官方微博 | 高级检索  
相似文献
 共查询到20条相似文献，搜索用时 375 毫秒
1.
The study of uncertainty is central to an understanding of organizational communication. This research investigates the organizational work climates that emerge from the way employees manage uncertainty as well as the way they perceive their organization manages uncertainty. The uncertainty management matrix (UMM) is presented as a conceptual framework, followed by three scale development studies. The article concludes with a variety of research questions to direct future communication research.  相似文献   

2.
Communication is a means of managing uncertainty. In a state of uncertainty: (a) information seeking can reduce uncertainty by allowing for better discrimination between or among alternatives; (b) information seeking can increase uncertainty by increasing the number of alternatives, or by blurring the distinction between or among alternatives; and (c) information avoidance can maintain uncertainty. Individuals living with HIV or AIDS, like many other chronically‐ill or terminally‐ill individuals, must manage high levels of uncertainty about their illness. Participants in a focus group study of persons with HIV or AIDS reported effective uncertainty management, including managing uncertainty that was challenging, managing uncertainty that was essential for maintaining hope, learning to live with chronic uncertainty, and managing information problems. New information can serve uncertainty management even if it fails to reduce the number or ambiguity of alternatives, because new information can invite a reappraisal of uncertainty. A theory of uncertainty management based on these findings is offered.  相似文献   

3.
《Communication monographs》2012,79(4):437-439
Integrative interpersonal theory implies that relational uncertainty may play a role in the reassurance-seeking and negative feedback-seeking behavior of people with depressive symptoms. We sought to extend the theory by (a) documenting how individuals with depressive symptoms communicate under conditions of relational uncertainty, (b) evaluating actor and partner effects, and (c) utilizing observational measures of reassurance-seeking and negative feedback-seeking. Sixty-nine romantic couples engaged in 50 minutes of conversation rated by independent judges. Multilevel modeling results indicated that the depressive symptoms of actors and partners were the primary predictor of an actor's reassurance-seeking, but an actor's relational uncertainty was the primary predictor of an actor's negative feedback-seeking. The findings illuminate the interplay among depressive symptoms, relational uncertainty, and communication.  相似文献   

4.
Based on traditional theories of interpersonal relationship development and on the hyperpersonal communication theory, this study examined predictors of relationship satisfaction for individuals involved in online romantic relationships. One hundred-fourteen individuals (N = 114) involved in online romantic relationships, and who had only engaged in computer-mediated communication (CMC) with their partners, completed an online questionnaire about their relationships. Intimacy, trust, and communication satisfaction were found to be the strongest predictors of relationship satisfaction for individuals involved in online romances. Additionally, perceptions of relationship variables differed depending on relationship length and time spent communicating. Implications for interpersonal and hyperpersonal communication theories, and future investigation of online relationships, are discussed.  相似文献   

5.
ABSTRACT

This paper examines how conservators engage with uncertainty when creating preventive conservation strategies. It argues that by recognising contexts in which uncertainty will be encountered conservators can develop effective management strategies. A typology of uncertainty explores a range of categories of uncertainty, their experience in preventive conservation and identifies distinct approaches to manage them. Managing uncertainty may include acts of defining its parameters, exposing and resolving through communication or protecting from with contingency. Whatever approach is adopted it must be accepted that uncertainty cannot be avoided. It is important therefore to aim to live well with uncertainty and the paper advocates for preventive conservation applications of strategies recommended in health care for patients with life-threatening illnesses. These strategies include working on things that can be controlled, goal setting, acceptance and factoring in emotions. The ability to identify contexts in which uncertainty is inbuilt should trigger those concerned with preventive conservation to activate strategies developed for managing and living well with uncertainty.  相似文献   

6.
This study investigated Internet communication and use in a crisis situation, Hurricane Katrina, to explore the role of the Internet in supporting or diminishing geographically-based community during a crisis. The researchers conducted an online survey of Internet users (n=1192) from the dispersed metropolitan New Orleans area. The survey focused on amount, type, function, and importance of Internet use to creating and maintaining social capital, supporting geographically-based communities, activating social networks, reducing uncertainty, and achieving both expressive and instrumental communication goals. The results indicated that Internet users in a crisis situation went online to seek interactive fora specific to their neighborhoods and to activate weak ties in their social networks. They engaged in more uncertainty reduction behavior when experiencing higher degrees of damage. They turned to the Internet in place of other media as a result of disruptions caused by the crisis. Women valued online expressive communication more than men did. The findings suggest that social capital theorists would benefit from a communication perspective on the Internet. The study also led to the formation of suggestions for emergency preparedness agencies, shelter providers, crisis victims, and online news providers that can improve emergency response.  相似文献   

7.
Approximately 25% of Americans volunteer annually (Bureau of Labor Statistics, 2011). As organizational members, they face uncertainty concerning their roles, their relationships, and their organizations (Kramer, 2004). Volunteers likely face different uncertainty management issues than employees who have been the focus of most previous research. Volunteers have a different psychological contract and different motivations than employees (Rousseau, 1990). This study examined issues of uncertainty management of volunteer members in a particular setting, a community choir. In particular, it found that supervisor and peer communication and other internal factors, such as more preparation time and less difficult tasks, were associated with higher levels of certainty for members of a community choir. In addition, higher levels of certainty and additional external factors such as family support for participation and lack of conflicts were associated with higher levels of satisfaction and identification and a greater willingness to recruit for the organization. Results have implications for improving communication to increase volunteers' certainty and increasing their voluntary participation in organizations.  相似文献   

8.
This study investigated the interplay between relational uncertainty and relationship talk for actors and partners over time. Participants were 135 romantic couples who completed an online survey once per week for six weeks. Between-person and within-person results indicated that people experiencing relational uncertainty appraised relationship talk as more threatening to themselves and to their courtship; they also reported avoiding more and enacting less relationship talk. Lagged analyses demonstrated that individuals who reported avoiding more and enacting less relationship talk in one week experienced more relational uncertainty in the following week. Partner effects, although not as prominent as actor effects, implied mutual influence within couples. The paper concludes by discussing how the findings advance scholarship on relational uncertainty and relationship talk.  相似文献   

9.
To address a key gap in theorizing and research, we consider relational uncertainty as an explanation for why individuals experiencing depressive symptoms may be reluctant to talk about sensitive issues. We report closed-ended online survey data from 126 romantic couples in which one or both partners had been professionally diagnosed with depression. Results indicated that relational uncertainty mediated the positive association between depressive symptoms and topic avoidance. Partner effects from men to women also emerged. These findings are valuable for identifying relational uncertainty as a mechanism that may explain people's unwillingness to discuss challenging topics when they are experiencing depressive symptoms.  相似文献   

10.
Evidence indicates recent increases in breast cancer diagnoses among young women. Research also suggests that younger women diagnosed with breast cancer may experience more psychological distress than older women. In-depth interviews with 25 breast cancer survivors age 40 and under were conducted to explore the uncertainties young women face throughout survivorship. Results indicate that young women experience unique sources of uncertainty and that communication may facilitate or hinder the management of uncertainty across the survivorship trajectory. Implications of these findings for theorizing on uncertainty, healthcare providers’ interactions with young women, and social networks’ communication with survivors are discussed. These data also have important implications for the practical treatment of young breast cancer survivors and applied, communicative recommendations for providers are proposed.  相似文献   

11.
Approximately 13% of Americans who provide care for an ailing family member do so from a distance, making long-distance caregiving a relevant health communication topic to study. A self-report online survey examined the quality of information provided by care recipient to distant caregiver, uncertainty about care recipient health, and perceived quality of care from the distant caregivers' perspective. Information quality, uncertainty, and perceived quality of care were significantly related as predicted. How these findings offer new insight into the complex nature of distant caregiving communication is discussed.  相似文献   

12.
There is growing interest in the role of emotion when considering communication in the workplace. This work has most often considered workers in front-line service positions in investigations of emotional labor, and human service workers in investigations of empathy and emotional work. In this study, we consider processes of both emotional labor and emotional work in the financial planning profession. Financial planners occupy a role requiring ongoing relationships with clients, conversations about the often emotional topic of money, and a need to manage emotion in a variety of interaction contexts. Thus, from extant theory and literature regarding emotion and communication, we proposed research questions regarding the roles of emotional labor and emotional work in the financial planning profession. These questions were investigated in a web-based survey study of almost 300 professional financial planners and supporting interviews with 14 financial planners. Results indicate support for existing theory on emotional work, extensions to current research regarding emotional labor, and important implications for the role of emotion and communication in a range of professional service roles.  相似文献   

13.
There is growing interest in the role of emotion when considering communication in the workplace. This work has most often considered workers in front-line service positions in investigations of emotional labor, and human service workers in investigations of empathy and emotional work. In this study, we consider processes of both emotional labor and emotional work in the financial planning profession. Financial planners occupy a role requiring ongoing relationships with clients, conversations about the often emotional topic of money, and a need to manage emotion in a variety of interaction contexts. Thus, from extant theory and literature regarding emotion and communication, we proposed research questions regarding the roles of emotional labor and emotional work in the financial planning profession. These questions were investigated in a web-based survey study of almost 300 professional financial planners and supporting interviews with 14 financial planners. Results indicate support for existing theory on emotional work, extensions to current research regarding emotional labor, and important implications for the role of emotion and communication in a range of professional service roles.  相似文献   

14.
Because on-again/off-again (on-off) relationships typically maintain their relationships in some form even after relational dissolution, a communication process that may be particularly relevant to understanding these relationships is relational maintenance. Using cross-sectional data, the current study assessed relational maintenance, uncertainty, and commitment to further understand how on-off relationships differ from relationships that do not have a history of renewals (i.e., noncyclical relationships). The sample of 487 participants completed a survey on either their current dating relationship or a postdissolution relationship. As predicted, on-off partners used less maintenance behaviors than noncyclical partners in current relationships, but, contrary to predictions, on-off partners did not use more maintenance behaviors in their postdissolution relationships than partners without a history of renewing. Path models assessing the interrelationships among maintenance, relationship uncertainty, and commitment also suggest relational maintenance operates somewhat differently in on-off and noncyclical relationships. Implications for on-off as well as dating relationships in general are discussed.  相似文献   

15.
Effectively conveying risks and hazards in medical disclosure and informed consent documentation is a crucial type of communication. However, existing protocols typically do not meet the needs of patients or practitioners. In the present study, we advance a reconceptualization of obtaining written informed consent by analyzing it as a process of uncertainty management rather than a matter of document readability and recall. Results of this randomized trial indicated that patients who reviewed a simplified consent document reported greater comprehension of medico-legal terminology and lower uncertainty about the document, although they did not evince greater self-efficacy. Health literacy was a significant moderator of the relationship between consent form version and comprehension.  相似文献   

16.
Women who test positive for a BRCA genetic mutation, but who have not been diagnosed, or 'previvors,' experience intense, chronological risk-related uncertainty. Women’s risk management medical decisions can be a way to manage their uncertainty, but little is known about how uncertainty informs their decision or how uncertainty is impacted by these medical decisions. Using an uncertainty management theoretical lens, we interviewed 46 previvors about their decision-making process. A thematic analysis revealed two uncertainty management (i.e., risk-reducing) decision-making pathways (preventive surgery and increased surveillance) with each pathway encompassing a three-part process of 1) uncertainty appraisal, 2) medical decision (i.e., uncertainty management strategy), and 3) outcomes. The findings advance theoretical thinking about uncertainty and risk management as an ongoing, distressful chronic experience, and highlight the importance of life-span phenomena in women’s decision-making process. Based on the findings, we constructed a translational tool to aid genetic counselors and previvors facing these medical decisions.  相似文献   

17.
This study explored the degree to which the perceived threat and resolvability of a serial argument are associated with relational uncertainty in a romantic relationship (i.e., self, partner, and relationship uncertainty). Participants included 147 individuals who were currently in a romantic relationship. Results revealed positive associations between argument frequency and relationship uncertainty, the perceived threat of the argument to the relationship and all three forms of relational uncertainty, and inverse associations between the perceived resolvability of the issue and all three forms of relational uncertainty. Interaction effects emerged for perceived threat by perceived resolvability for self and partner uncertainty, such that the resolvability of the issue diminished the strength of the positive association between the perceived threat of the argument and self and partner uncertainty.  相似文献   

18.
Surrogate mothers use online advertisements to reduce the uncertainty associated with the surrogacy journey. This paper identifies five key desirability traits used by surrogates in online advertisements. These perceived desirability traits include idealism, logistics, moral boundaries, willingness parameters, and personal disclosure. Our findings suggest surrogates construct communication messages using these perceived desirability traits to reduce uncertainty and encourage matching.  相似文献   

19.
Utilizing uncertainty management theory (UMT) and a multiple goals theory of personal relationships (MGPR) the present study examined how adult children of divorce (ACOD) manage relational uncertainty following parental divorce. In-depth, semi-structured interviews with 25 adult children who had experienced parental divorce when they were 18 years of age or older revealed two, broad types of information acquisition strategies: deliberate (i.e. information-seeking and information-avoiding) and incidental (i.e. incidental information acquisition). Deliberate information acquisition strategies were animated by several goals, including reducing and maintaining uncertainty, avoiding feeling caught, and protection. Alongside goals, various constraints (e.g. target efficacy, coping efficacy) played a role in ACOD’s relational uncertainty management. We discuss these results in relation to their theoretical and practical applications.  相似文献   

20.
Two studies examined forgiveness recipients’ evaluations of, and responses to, four styles of forgiveness-granting communication: engaging, deemphasizing, conditional, and suppressing. In the context of close friendships, Study 1 showed that whereas the engaging style was highly preferred, the suppressing and conditional styles were not. Content analysis suggested that the latter two styles are perceived as unclear, inauthentic, and/or in violation of norms. Study 2 suggested that engaging forgiveness is preferable because it effectively addresses personal and relational face needs and reduces uncertainty. Implications for the conceptualization of forgiveness-granting styles and the practical construction of forgiveness expressions are discussed.  相似文献   

设为首页 | 免责声明 | 关于勤云 | 加入收藏

Copyright©北京勤云科技发展有限公司  京ICP备09084417号