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1.
In a variety of fields, particularly human service occupations, the management of emotion is a precondition of employee and client well being. Based on qualitative data from participant observation and interviews, this study examines how firefighters are socialized to manage feelings and emotional displays. It concludes that firefighters recognized a need to manage their own emotions and those of their clients in order to deliver adequate service. Veteran firefighters facilitated the use of emotion labor techniques among newcomers by considering the emotion management knowledge and capabilities of job candidates during employee selection processes, providing habituated emotional events, and reinforcing customer service expectations. Newcomers actively participated in their own socialization to local emotion expectations through observational information seeking, retrospective surveillance, and performance of a normative newcomer role demeanor. The article concludes by offering practical and theoretical implications. 相似文献
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Katherine I. Miller - Katherine Miller is a Professor Director of Graduate Studies in the 《Journal of Applied Communication Research》2008,36(1):8-32
There is growing interest in the role of emotion when considering communication in the workplace. This work has most often considered workers in front-line service positions in investigations of emotional labor, and human service workers in investigations of empathy and emotional work. In this study, we consider processes of both emotional labor and emotional work in the financial planning profession. Financial planners occupy a role requiring ongoing relationships with clients, conversations about the often emotional topic of money, and a need to manage emotion in a variety of interaction contexts. Thus, from extant theory and literature regarding emotion and communication, we proposed research questions regarding the roles of emotional labor and emotional work in the financial planning profession. These questions were investigated in a web-based survey study of almost 300 professional financial planners and supporting interviews with 14 financial planners. Results indicate support for existing theory on emotional work, extensions to current research regarding emotional labor, and important implications for the role of emotion and communication in a range of professional service roles. 相似文献
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There is growing interest in the role of emotion when considering communication in the workplace. This work has most often considered workers in front-line service positions in investigations of emotional labor, and human service workers in investigations of empathy and emotional work. In this study, we consider processes of both emotional labor and emotional work in the financial planning profession. Financial planners occupy a role requiring ongoing relationships with clients, conversations about the often emotional topic of money, and a need to manage emotion in a variety of interaction contexts. Thus, from extant theory and literature regarding emotion and communication, we proposed research questions regarding the roles of emotional labor and emotional work in the financial planning profession. These questions were investigated in a web-based survey study of almost 300 professional financial planners and supporting interviews with 14 financial planners. Results indicate support for existing theory on emotional work, extensions to current research regarding emotional labor, and important implications for the role of emotion and communication in a range of professional service roles. 相似文献
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简要介绍了皮格马利翁效应,在此基础上将图书馆员划分为兴奋期、稳定期、抱怨期和阵亡期这四个不同的类型,分析了四种类型图书馆员的不同情绪特征,并有针对性地提出了具体的情绪管理措施。 相似文献
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《Communication monographs》2012,79(3):283-308
Using interview and participant-observation data gathered among correctional officers, 911 call-takers, and firefighters, this study explores how humor enables human service workers to manage identity and make sense of their work in relation to preferred notions of self. In the face of trying job duties, humor serves employee identity needs through differentiation, superiority, role distance, and relief. Moreover, humor serves as a sensemaking vehicle through which employees select, maintain, reproduce, and reify preferred interpretations of work. The analysis characterizes humor as an unfolding, collaborative, and interactional practice that can play a key part in socializing newcomers, building knowledge, and constituting the organizing process. 相似文献
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Katherine I. Miller 《Journal of Applied Communication Research》2013,41(3):223-245
This research contributes to the growing body of literature exploring emotion and communication in the workplace by considering the workers in a variety of jobs that require “compassionate communication.” Compassion is conceptualized as one form of emotional work and is theoretically developed through a model that highlights the subprocesses of noticing, feeling, and responding. Analyses of interviews with 23 workers in a wide range of human service jobs indicated a number of complexities in the communication of compassion in the workplace. Processes of “noticing” included both noticing the need for compassion and noticing details of clients’ lives in order to communicate more successfully in compassionate ways. Processes of “connecting” included both emotional processes (empathy) and cognitive processes (perspective taking). Processes of “responding” included both nonverbal strategies, such as immediacy behaviors and environmental structuring, and verbal strategies for balancing the informational and emotional content of messages. These results are interpreted in the light of both contemporary and traditional communication theory, and practical implications are presented for human service workers and others involved in compassionate communication in the workplace. 相似文献
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《Journal of Applied Communication Research》2007,35(3):223-245
This research contributes to the growing body of literature exploring emotion and communication in the workplace by considering the workers in a variety of jobs that require “compassionate communication.” Compassion is conceptualized as one form of emotional work and is theoretically developed through a model that highlights the subprocesses of noticing, feeling, and responding. Analyses of interviews with 23 workers in a wide range of human service jobs indicated a number of complexities in the communication of compassion in the workplace. Processes of “noticing” included both noticing the need for compassion and noticing details of clients' lives in order to communicate more successfully in compassionate ways. Processes of “connecting” included both emotional processes (empathy) and cognitive processes (perspective taking). Processes of “responding” included both nonverbal strategies, such as immediacy behaviors and environmental structuring, and verbal strategies for balancing the informational and emotional content of messages. These results are interpreted in the light of both contemporary and traditional communication theory, and practical implications are presented for human service workers and others involved in compassionate communication in the workplace. 相似文献
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文本情感分析是近年自然语言处理领域的研究热点之一,其中微博情感分析受到了学术界和企业界的广泛关注。微博情感分析是指对用户针对某一事件发表的言论进行正向、负向和中性情感的判定。本文在分析了标准RAE 模型缺点的基础上,提出了一种基于RAE+Dropout 的联合模型。该模型利用Dropout 技术有效地预防过拟合问题的发生,同时也提高了模型训练速度。RAE+Dropout 模型与RAE+ 词性选择模型、标准RAE 模型以及SVM 模型的对比实验结果表明：RAE+Dropout 模型的准确率和F1 值属于最优,比标准RAE 模型的准确值和F1 值高出0.82% 和0.64%,尤其是在高维词语向量中RAE+Dropout 模型的效果更加明显。 相似文献
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歌唱是人类用以抒发情感,交流思想的一种自然而普遍的形式。又是最亲切、最美妙、最富有感染力的一种音乐表演形式。而情感是歌唱艺术的灵魂。因此,必须善于从所演唱的歌曲中创造出它的思想感情、艺术形象．把其中所包含的情感传达给听众。唯有处理好情感在歌唱中的作用,充满感情的演唱,才有感染力。本文从实际出发,分析找出处理歌唱中情感的几种方法,做到有感情的、动人的歌唱。 相似文献
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情感与编辑敬业的自觉性 总被引：12，自引：5，他引：7
情感在人的心理和实践活动中具有开端和动力的作用。编辑主体在从事编辑职业活动的过程中会体验到一定的情感，这种情感体验又会反过来对编辑职业认知产生影响，从而决定了编辑一定的职业信念和职业行为。培养编辑主体健康、积极、稳定的情感，对提高编辑主体敬业的自觉性有积极的现实意义。 相似文献
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[目的/意义]以用户情感为线索的图像检索已成为机器学习研究的热点，但图像情感特征标注的语料数据多来源于对图像低层特征的抽取，从而导致图像检索过程单一化和程式化。本文提出了一种基于深度学习的图像情感特征抽取的算法，将图像底层特征融合到图像的高层情感语义当中，为实现图像的情感语义检索提供了参考。[方法/过程]利用改进的卷积网络模型，将数据集图像的颜色、纹理作为输入，经多层运算自动提取图像的情感信息，并通过反向传播算法计算出改进后模型的情感检索准确率，构造出准确率较高且过拟合程度低的图像情感特征提取模型。[结果/结论]应用改进的卷积神经网络模型，实现了对图像情感特征的抽取，相较于原模型提升了10%的检索准确率。 相似文献
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综观08年湖南媒体的抗冰救灾报道,受众在情感体验方面感受到的主要有:悲壮的情感美、激昂的情感美、关爱的情感美、忧患的情感美。 相似文献
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将儒家思想中的"情"与"理"应用到现代图书馆的管理中,分析了图书馆管理中"情"与"理"的深层含义,提出了图书馆实施情理管理的步骤及应注意的问题。 相似文献
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Firefighters are routinely exposed to situations involving contact with deceased or injured children, burned and seriously injured bodies, and high-uncertainty calls. Thus, many firefighters suffer debilitating consequences including depression, dysfunctional drinking, and posttraumatic stress disorder. Using an identity tensions framework, we sought to understand the challenges firefighters encounter as they cope with exposure to traumatic events. We interviewed 27 members of a rural fire department and used a constant comparative method to analyze their responses. We found trauma was induced when occupational identity intersected futile situations and those involving children; tensions emerged between traditional and newer, emergent firefighting cultures; and firefighters experience tensions in negotiating how and when to express emotion. Based on these findings, we offer a number of practical implications centering on an occupational identity tensions framework to encourage reflexivity in firefighters and moving beyond older, enduring stereotypes of what it means to be a firefighter. 相似文献
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Fears exist that social media use by news media and journalists may affect basic journalistic tenets such as objectivity, gatekeeping, and transparency. As a result, more and more news media organizations are issuing guidelines to manage employee use of social media. In this article we discuss the complex relationship of a selection of market-leading news media organizations with prescribed use of social media. Applying content analysis to 12 existing social media guidelines, we elaborate on the various types of rules linked with the basic principles of journalism. A key intention of this research is to provide insights for media management and journalism scholars to better understand the use of social media by journalists and the implementation of guidelines by media organizations. More practically, this article can aid media organizations who are shaping their own set of rules regarding use of social media by their staff. 相似文献
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《Communication methods and measures》2013,7(4):313-322
The evoked startle reflex (SR) has proven effective in measuring attention to simple stimuli; however, an initial investigation of the SR during television viewing found that emotion dominated the responses. This article reports an experiment that paired the acoustic startle probe with a sub-startle threshold acoustic prepulse. The interval between these two acoustic stimuli was varied while participants watched emotional television. When a startle probe closely follows the prepulse (< 500 ms), the SR is attenuated (known as prepulse inhibition). Previous work with simple stimuli demonstrated that at short intervals, the degree of inhibition indexes attention, and at longer intervals, the SR indexes emotion. Current data show a strong effect for emotion and for prepulse inhibition, but there is no evidence of attentional modulation during television viewing. SRs were largest during unpleasant scenes at every interval, which accords with the emotion-driven pattern. This replicates previous findings suggesting that startle probe methodology is a reliable measure of emotional responding to television. However, unlike simple stimuli, the SR appears not to index attention to television. The larger effect of emotion corresponds with past work suggesting that emotional responses to television are greater in magnitude than those to affective pictures. 相似文献
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Ronald Martin Solorzano 《The Reference Librarian》2013,54(2):89-102
The notion of what reference service ought to be continues to change as technology provides new ways to interact with users and alters their expectations of the library and librarians. As new tools for interaction become available, it is critical that librarians continuously evaluate their effectiveness at providing users with a valuable service that meets the needs of the community being served. By assessing tools and techniques in light of user expectations and satisfaction, librarians can come up with unique service programs that also incorporate their own knowledge and interpersonal skills. 相似文献