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1.
This investigation tested the notion that speakers should own their emotions by using I-messages rather than You-messages when conveying their feelings. In Study 1, hypothetical self-attributed (I) emotion messages were compared to other-attributed (You) messages, with an I-You message added in Study 2. In both studies, the effect of both positive and negative emotion statements on perceived politeness, effectiveness, and emotional reactions were assessed. No differences were found in reactions to the message forms for negative emotions, but both studies provided evidence for differences in respondents' reaction to positive emotional expressions. These results suggest a self-serving bias; recipients do not distinguish between ways of phrasing negative emotions expressed to them, but apparently appreciate being given credit for speakers' positive emotions. Implications for therapists, communication consultants, and practitioners are discussed. 相似文献
2.
从社会建构论的角度来看,人的情绪虽然以生物性反应为基础,但主要是社会建构的结果。文化和语言是建构情绪的重要手段。个体情绪借助语言在社会网络间传播,实质是一场以情绪理解为内核的群体情感互动仪式。互联网群体传播帮助人们通过建立弱关系扩大社会网络,促进个体情绪在传播范围上的量变和情绪性质上的质变,形成社会情绪型舆论。网络语言具有表层和深层双重情绪基因,通过模因复制进行群体传播。在此过程中,网络语言具有三重效应:一是凝合效应,促进深层情绪整合,形成社会舆论;二是转移效应,其表层的娱乐性、游戏性特征能推动情绪转化,疏导社会舆论;三是沉淀效应,累积社会情绪氛围,沉淀社会参与基因,建构网络语言所诞生和维护的社会文化。 相似文献
3.
One aspect of lesbian/gay-parented families that merits attention is the coming out of the parents to their children. In the present study, we extended the current literature by exploring both the emotional and verbal responses of children who find out their parents are lesbian/gay. Findings showed that, while participants experienced a combination of negative, neutral, and positive reactions to learning about their parents’ sexual orientation, verbal reactions were limited to supportive messages and information seeking. Practical implications for lesbian/gay parented families and practitioners are included. 相似文献
4.
Implications of Stealing Thunder for the Impact of Expressing Emotions in Organizational Crisis Communication 总被引：1，自引：0，他引：1
C. Erik Timmerman 《Journal of Applied Communication Research》2013,41(3):293-295
This study examines if and when spokespersons of an organization in crisis can express their genuine emotions as opposed to appearing rational. The impact of emotional (sadness) versus rational message framing on perceptions of an organization in crisis is studied by means of a 2 (crisis timing strategy: ex-antecrisis timing strategy vs. ex-postcrisis timing strategy)×2 (message framing: rational vs. emotional) between-subjects factorial experimental design with 168 participants. The findings first show that organizations can restore their reputation in times of crisis better by means of an ex-antecrisis timing strategy than by means of an ex-postcrisis timing strategy. In addition, the study illustrates that an ex-antecrisis timing strategy leads to more effective use of organizational message framing. In the case of an organizational self-disclosure, expressing sadness as a discrete negative emotion results in a better postcrisis reputation than rational message framing, whereas no impact of message framing is found for an ex-postcrisis timing strategy. Finally, the results indicate that organizations can benefit from allowing their spokespersons to express sadness because consumers will consider them more sincere. 相似文献
5.
《Communication monographs》2012,79(3):204-216
The cognitive-functional model of discrete negative emotions and attitude change (CFM; Nabi, 1999) attempts to bridge the theoretical gap between “emotional” and “rational” approaches to persuasion by focusing on how emotions motivate attention to and processing of persuasive messages. As a first test of the CFM, this study explored the effects of 2 emotions, anger and fear, and 2 levels of expectation of message reassurance, certainty and uncertainty, on attitudes toward domestic terrorism legislation. Results supported a main effect for emotion type, suggesting that anger promotes deeper information processing than fear, and a main effect for reassurance certainty level, with uncertainty promoting deeper information processing. The expected interaction between emotion type and reassurance expectation level was not found. Implications of these findings for the model and persuasion research generally are discussed. 相似文献
6.
Chih-Ming ChenAuthor Vitae Hui-Ping WangAuthor Vitae 《Library & information science research》2011,33(3):244-255
With the gradual adoption of multimedia technologies in curriculum designs, the need has increased for in-depth studies that explore how different presentation techniques for multimedia materials affect learner emotions and learner performance. This study employed the emWave system, a stress detector for emotional states that was developed by the Institute of HeartMath for measuring changes in learner emotional states when presented with different multimedia materials with the same learning content. By analyzing the collected emotional data and assessment of learning performance, this study explores how different multimedia learning materials affect learning emotions, and ultimately, learning performance. Preliminary results show that the video-based multimedia material generates the best learning performance and most positive emotion among three types of multimedia materials assessed in the study. Moreover, a partial correlation exists between negative learning emotion and learning performance. This study confirms that simultaneously considering pretest score and negative emotion can predict learning performance of learners who use video-based multimedia material for learning. It also finds significant gender difference in learner emotional states while using different multimedia materials for learning: female learners in this study are more easily affected by different multimedia material than male learners. 相似文献
7.
论流通馆员的负面情绪及其管理策略 总被引：8，自引：0，他引：8
针对图书馆流通部门及流通馆员的工作现状,提出流通馆员负面情绪的管理问题,列举和总结负面情绪在工作中的主要表现及造成
的不良影响;从工作因素、个人因素和人际关系因素三个角度分析负面情绪的形成。在此基础上,从个人调节和图书馆组织干预两大途径提出对
流通馆员负面情绪实施有效管理的方法与措施。 相似文献
8.
9.
《Communication monographs》2012,79(3):250-263
This study assesses the usefulness of voters' emotions toward presidential candidates in predicting voter attitudes toward, involvement with, and learning of the candidates' statements at a debate. Three different models of the effects of emotions, including the bipolar model, Marcus and MacKuen's (1993) two-dimensional model, and a discrete emotions model were tested for their efficacy in predicting the responses of 81 participants who watched the 2000 Presidential Debate at Wake Forest University. Overall, the bipolar model in which positive and negative emotion terms fall along one continuum of affective valence was most consistent with the data. With regard to both presidential candidates, the more positive the emotion felt toward the candidate, the more positive the voters' attitudes were toward that candidate. Likewise, attitudes predicted greater involvement with the candidates, which subsequently predicted greater learning from the candidate at the debate. 相似文献
10.
Anita Atwell Seate Rong Ma Hsin-Yi Chien Dana Mastro 《Mass Communication and Society》2018,21(2):178-197
The current study tests whether media consumption is associated with negative intergroup emotions toward Blacks, Latinos, and Asians and whether media use indirectly influences intergroup emotions via threat perceptions. We do so using a two-study survey design. Results from Study 1 indicated that media consumption is associated with anger toward Latinos and Asians but not anger toward Blacks. We also found that media use was associated with anxiety toward Blacks, Latinos, and Asians. Results from Study 2 indicated that media use indirectly influences anger and anxiety toward Blacks and Latinos through perceptions of threat. Media consumption did not indirectly influence anger and anxiety toward Asians, though perceptions of threat did directly influence intergroup emotions toward this group. The discussion highlights the important, but negative, role of media in intergroup processes. 相似文献
11.
梁新春 《图书馆工作与研究》2012,(3):112-114
人的情感对行为具有支配作用。儿童是情感丰富的精灵,他们的情感对其行为的支配能力更强。儿童图书馆是培养儿童早期阅读能力的重要场所。鉴于孩子的情感特点,如何为孩子提供无微不至的情感服务,让孩子爱上图书馆,爱上阅读,并实现快乐阅读,本文作了阐述和讨论。 相似文献
12.
Organizations tend to be guided by a rationality/emotionality duality in which rational behavior is privileged over emotional behavior. Consequently, emotions in organizations have historically been undervalued in favor of rationality. Despite the privileging of rationality, however, organizations are emotion-laden environments. The present study uses sensemaking theory to explore how employees manage the rationality/emotionality duality in the workplace. Using a qualitative analysis of 38 emotional experiences derived from 19 interviews, it was found that participants accept the duality by orienting toward emotions that are associated with the disruption or enhancement of “rational” business practices. Further, participants tended to reinforce the dichotomy by carefully controlling their emotions in organizations through denial of emotions, reframing their experiences, by rationally reciting their emotional experiences, or by relegating emotions at work to appropriate time and place. 相似文献
13.
Librarianship, like many occupations, requires emotional labor, which is an awareness of job requirements for emotional expression and the strategies used to express those emotions. Research on emotional labor suggests that performing emotional labor results in both positive and negative effects on individual outcomes, such as job satisfaction and job burnout. Since affective events are prevalent in library work and evidence suggests positive outcomes from emotional labor can be fostered, the ways emotional labor is performed in libraries should be studied. This research explores the key components of emotional labor: perceptions of display rules and the emotion regulation strategies of surface and deep acting. Data were collected from a sample of American librarians in 46 states from public, academic, special, and K–12 libraries who completed a survey. Bi-variate and multi-variate correlations, as well as ANOVAs, were used to test relationships among emotional labor constructs, job satisfaction, and job burnout. Results show evidence of significant associations with emotional labor among library employees in both the perception of display rules, as well as in surface and deep acting. Perception of display rules showed mixed results with job burnout and job satisfaction. Surface acting was found to be associated consistently with job burnout and decreased job satisfaction, while deep acting strategies were less strongly associated with negative outcomes. Findings suggest that library managers should clearly communicate display rule expectations to employees and work to build staff support to help meet those expectations. Library employees should be aware of occasions when they use surface acting and work to develop stronger deep acting techniques. The study contributes to an understanding of the influence of emotion management in the library workplace. 相似文献
14.
ByungGu Lee Jiawei Liu Hyesun Choung Douglas McLeod 《Mass Communication and Society》2019,22(3):344-364
This study examines how risk assertions and relevant statistics presented in different number formats interact to influence emotional and cognitive outcomes. Experimental news stories present risk assertions that highlight either safety from or vulnerability to violent crime; these assertions are accompanied by crime statistics in absolute frequency, simple fraction, or percentage format. Although it may be tempting to assume that national statistics in absolute frequency format create a greater impression due to the sheer size of the numbers, our results show that only probability formats, including simple fractions and percentages, interact with assertions to generate amplified emotions. Furthermore, we find that negative emotions play a mediating role in producing pessimistic risk assessments. Our findings reveal how people process numerical information and its impact on emotional and cognitive responses. This article also discusses the empirical and methodological implications for framing research, as well as cognitive aspects of emotional reactions and the nature of emotional effects on risk perceptions. 相似文献
15.
基于引文内容分析的引用情感识别研究 总被引：1，自引：0，他引：1
[目的/意义]针对自动识别论文引用情感问题,提出一种基于引文内容分析的识别方法并进行可视化展示,克服基于简单引用频次计量无法区分不同引用情感的问题。[方法/过程]首先,利用正则表达式抽取出论文全文中的引文内容信息;然后,利用TF-IDF算法筛选出引用情感特征词,结合情感词典,利用情感分析技术对引文内容进行引用情感识别;最后,利用可视化工具展示出引用情感整体分布情况。[结果/结论]该方法能够有效识别出抗衰老领域论文数据集中引用情感情况。实验结果显示,该领域正面引用占总引用次数的21%,中立引用占总引用次数的78%,负面引用仅占总引用次数的1%。与传统引文网络相比较,基于引用情感的可视化图谱可以有效识别出不同引用情感在整体数据集合上的分布情况。 相似文献
16.
[目的/意义] 探析硕士研究生网络学术信息查寻行为中的情绪作用机制，以深化信息查寻行为中情绪问题的研究。[方法/过程] 通过半结构化访谈法，收集网络环境下25位硕士研究生学术信息查寻活动的相关数据，使用三级编码对质性数据进行分析，提炼其信息查寻行为中的情绪特征与行为特征。[结果/结论] 硕士研究生在网络学术信息查寻行为过程中会产生不同类型的情绪效价和情绪唤醒度，前者包括积极情绪、中性情绪和消极情绪，后者包括高唤醒度、中唤醒度和低唤醒度；情绪效价与情绪唤醒度将引发不同类型的积极行为与消极行为。 相似文献
17.
The literature has identified barriers with library staff as one of the important barriers affecting academic activities of students and also recognized the relationship of various academic and demographic characteristics of students with it. The emotions management skills of students may be one of the possible correlates of the barriers with library staff. This study was designed to investigate the levels of barriers with library staff and emotions management skills as well as their possible correlation using two standardized scales. The data were collected from the final year undergraduate agriculture students. The results confirmed the existence of barriers with library staff among the participants of both genders experiencing the same level of anxiety. The participants scored 3.75 (average) on the emotions management scale. The results also revealed significantly negative correlation between emotions management skills and barriers with library staff among these students. These results have many practical implications in the sphere of academic librarianship. 相似文献
18.
《Visual Communication Quarterly》2013,20(1):4-15
A path analysis model was tested that predicted emotional responses to the terrorist attack of 9/11 would influence individuals' visual recall of 9/11 images. Both visual recall and individuals' emotions, in turn, would influence concerns about terrorism. Based on responses from a phone survey conducted 2 months after the terrorist attack, the total number of visuals recalled by individuals and the emotions of sorrow and shock fit the model better than other variables. If individuals reacted to the 9/11 attack with sorrow or shock, they stored several images in their long-term memories, especially the emotional images of people jumping from buildings and depictions of dead bodies. In turn, the total number of images recalled and the ability to recall images of Palestinians dancing or cheering in the streets and of corpses increased respondents' level of concern with terrorism. Concern with terrorism also was influenced by the emotional reactions of respondents to 9/11. 相似文献
19.
Responses to changes in relational uncertainty within dating relationships: Emotions and communication strategies 总被引：2，自引：0，他引：2
Guided by the appraisal theory of emotion, this paper examines how various emotions shape communication strategies within romantic relationships. Events that changed people's relational uncertainty levels provide the context for the investigation. Participants in dating relationships (N = 141) described their experience of relational certainty and uncertainty increasing events. Relational certainty increases coincided with relatively high levels of happiness, and relational uncertainty increases corresponded with heightened degrees of anger and sadness. Integrative behaviors were a frequently reported response to both kinds of events. Consistent with appraisal theory, specific emotions were associated with particular strategies; however, some effects were moderated by the type of event. The discussion highlights the utility of appraisal theory for understanding how romantic partners manage fluctuations in relational uncertainty. 相似文献