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随着网络购物市场的竞争日益激烈,越来越多的购物网站开始关注顾客忠诚的培养。在校大学生作为网络购物的主要消费群体,已成为购物网站的必争之地。通过对顾客忠诚、顾客体验和顾客价值的文献探讨,分析了影响在校大学生网络购物忠诚的关键因素。通过实证研究,指出购物网站的功能性价值、顾客的品牌体验、关系体验对提升大学生网络购物忠诚有显著的作用。 相似文献
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忠诚营销作为一种新的营销方式已经受到越来越多企业的青睐,忠诚营销的核心是顾客品牌忠诚度的培养和提高。本文分析了品牌忠诚度的心理变化过程,希望对品牌忠诚度的培养和提高有所帮助。 相似文献
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企业忠诚度的主要衡量指标是品牌忠诚度、顾客忠诚度和员工忠诚度。企业忠诚是一个企业核心竞争力的重要组成部分已经成为共识,在国际化的背景下,企业在面临新的宏观与微观环境的情况下开展全球化营销更要依赖于企业忠诚。我认为,在这三者之中,员工忠诚是最为基础的因素,同时,提高企业忠诚最为可行的方法也是通过一系列的举措来培养和提升员工忠诚。本文探讨了三者的相互关系对全球营销战略实施的影响,并着重论述了怎样通过培养员工忠诚来促进顾客忠诚和品牌忠诚的强化。 相似文献
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顾客关系营销是关系营销的一个最重要的分支。顾客关系营销所关注的焦点是顾客,目的是使新顾客成为定期购买的顾客,甚至是企业和其产品的支持者,最终成为与企业有伙伴关系的忠诚顾客。本文探讨了顾客关系营销的理论基础和营销策略。 相似文献
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随着我国房地产市场进入以消费者为主体的理性消费时代,房地产营销的重心逐渐由"以产品为中心"向"以消费者为中心"转移.于是,领悟顾客感性行为,增强顾客感官体验,提升产品附加价值,满足顾客精神需求的营销模式体验式营销开始在房地产营销中得到应用.本文从体验营销的涵义入手,分析了体验营销对房地产消费行为的主要作用,并探讨几种实用有效的旁地产体验营销策略. 相似文献
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品牌是企业的生命线。在社会经济快速发展的今天,不少品牌存在内涵不清晰、定位不明确、美誉度低等问题。在文献研究基础上,分析了企业品牌再造的内因和外因,并建立了企业和顾客关于品牌再造决策的博弈模型,提出了以顾客忠诚为导向的企业品牌再造策略。 相似文献
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基于顾客忠诚的品牌资产提升模型 总被引：2，自引：0，他引：2
从顾客的心理能级出发提出品牌资产由品牌认知度、品牌知名度、品牌联想度、品牌美誉度、品牌忠诚度构成。在顾客心理能级中最重要的是顾客的品牌忠诚度,它集中体现着品牌资产的价值。顾客品牌忠诚的形成是一个复杂的过程,可以用期望效用理论、满意度理论和刺激—反应的学习理论来解释。品牌忠诚一旦形成,就会对品牌资产产生影响。基于顾客忠诚,又提出了品牌资产提升的双循环模型。外循环着重提高顾客的品牌忠诚度,忠诚度的提高将会带动内循环各要素的协同作用,并向有利于品牌资产提升的方向变动,最终提升品牌资产。 相似文献
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营销者在营销过程中,首先要能够提供达到甚至超出顾客预期的产品或服务,正确处理顾客的异议,使顾客在消费过程中感到满意;其次,营销者可以运用情感沟通及技术服务等手段,来强化和加深消费者的满意,使消费者形成重复购买,最终形成消费者对企业和品牌的忠诚,达到营销的最高境界。 相似文献
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本文以电影产业为例,通过问卷调查法,对品牌体验、品牌忠诚和品牌延伸之间的关系进行了探讨。结果表明,1)感官体验、行为体验和理智体验对品牌忠诚具有直接影响作用,而情感体验通过感官体验、行为体验和理智体验对品牌忠诚产生间接影响;2)感官体验和行为体验对品牌延伸具有直接影响作用,而情感体验和理智体验通过感官体验和行为体验对品牌延伸产生间接影响;3)在品牌体验对品牌延伸的影响过程中,品牌忠诚具有明显的中介作用。最后,本文还对该研究的管理学含义进行了探讨。 相似文献
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为了更好地适应全球化竞争的商业环境,中国的制造业企业必须注重开展服务营销,有效运用新媒体技术,搜集信息了解顾客需求,生产满足顾客需求的创新产品,并开展定制化营销;通过提高顾客满意度和更迅速的处理顾客抱怨,获取忠诚顾客;通过强大的数据系统实现体验式营销;塑造品牌形象. 相似文献
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《Information processing & management》2022,59(1):102800
At present, the focus of marketing research is mostly on the influencing factors, composition, and measurement of brand equity. The meta-combined brand equity analysis is based on two main research perspectives: financial perspective and customer perspective. While the financial perspective is based on the incremental discounted future cash flows that would result from a branded product's revenue over the revenue of an unbranded product, the brand equity from the customer's perspective is the consumer's reaction to brand marketing behavior, the impact on brand knowledge. The decision-making of marketing behaviors often faces choices related to ethics. Therefore, once the moral value of a company through marketing behavior is recognized by consumers, the ethical behavior presented in this article through marketing behavior will make consumers feel more about the brand. How does the brand equity of your customer's products affect you? In this experiment, shopping groups with the same shopping experience were selected. During the survey process, all customers in different periods and the same time were selected as far as possible based on the practicability of the survey. The study survey covered 4 main aspects; customer satisfaction, overall overview of customer satisfaction; the advantages and disadvantages of marketing strategies through quantitative analysis and to put forward reasonable marketing strategy improvement opinions and suggestions to improve customer satisfaction. Using the technique of parameter prediction of the financial industry, the experiment proved that the non-standard promotion behavior, the integrity of the enterprise and the social responsibility are three aspects (P<0.05) that have an impact on the customer's brand equity among the corporate marketing components. It was a detailed study of the current state of brand marketing strategies and customer satisfaction, found key indicators of brands that could improve customer satisfaction, and presented corresponding suggestions for optimizing marketing strategies. It shows that. It has the importance of good guidance and references to improve customer satisfaction in the industry. 相似文献
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Zhaohua Deng Yaobin Lu Kwok Kee Wei Jinlong Zhang 《International Journal of Information Management》2010
With the rapid development of mobile technology and large usage rates of mobile phones, mobile instant message (MIM) services have been widely adopted in China. Although previous studies on the adoption of mobile services are quite extensive, few focus on customer satisfaction and loyalty to MIM in China. In this study, we examine the determinants of customer satisfaction and loyalty. The findings confirm that trust, perceived service quality, perceived customer value, including functional value and emotional value, contribute to generating customer satisfaction with MIM. The results also show that trust, customer satisfaction and switching cost directly enhance customer loyalty. Additionally, this study finds that age, gender, and usage time have moderating effects. Finally, implications for the marketing of MIM are discussed. 相似文献
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Developing customer product loyalty through mobile advertising: Affective and cognitive perspectives
Mobile advertising is an increasingly popular marketing channel since it can present advertising in a personalized manner. This study examines the development of customer product loyalty through mobile advertising by considering the drivers from affective and cognitive perspectives. An Expectation Confirmation Model (ECM), as defined for repurchase intention, is proposed as a theoretical basis for the relationship structure of related research variables. An Elaboration Likelihood Model (ELM) identifies affective and cognitive concerns for defining the drivers of consumer behavior. Involvement and interactivity confirmation arise as affective and cognitive concerns in this context. This research model also indicates a particular mediating role of perceived usefulness and customer satisfaction from the two drivers for developing customer product loyalty. Empirical analysis shows that both affective and cognitive perspectives, i.e., involvement and interactivity, are important drivers to motivate customer product loyalty. The findings can help practitioners design more effective approaches for mobile advertising. 相似文献
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This paper examines the antecedents of branding co-creation that include social networking sites’(SNSs) participation motivations,customer participation, brand trust and brand loyalty in social media brand communities by applying the “Stimulus-Organism-Response paradigm”. The survey method was used to gather data from 407 social media users. Data were analysed using structural equation modeling techniques. The findings reveal that SNSs’ participation motivations positively influence customer participation, which in turn significantly affects brand trust and brand loyalty. Consequently, both brand trust and brand loyalty positively influence branding co-creation in brand communities on social media. Furthermore, brand trust contributes as a mediator between customer participation and brand loyalty on social media brand communities. Although studies on relationships examined through the lens of the Stimulus-Organism-Response paradigm are popular, to the authors’ surprise there is scant literature examining the relationships between SNSs’ participation motivations, customer participation in social media brand communities, brand trust, brand loyalty and branding co-creation. 相似文献
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Michel Laroche Mohammad Reza Habibi Marie-Odile Richard 《International Journal of Information Management》2013
There is an ongoing debate over the activities of brands and companies in social media. Some researchers believe social media provide a unique opportunity for brands to foster their relationships with customers, while others believe the contrary. Taking the perspective of the brand community building plus the brand trust and loyalty literatures, our goal is to show how brand communities based on social media influence elements of the customer centric model (i.e., the relationships among focal customer and brand, product, company, and other customers) and brand loyalty. A survey-based empirical study with 441 respondents was conducted. The results of structural equation modeling show that brand communities established on social media have positive effects on customer/product, customer/brand, customer/company and customer/other customers relationships, which in turn have positive effects on brand trust, and trust has positive effects on brand loyalty. We find that brand trust has a fully mediating role in converting the effects of enhanced relationships in brand community to brand loyalty. The implications for marketing practice and future research are discussed. 相似文献
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门户网站就像是企业在虚拟世界构建的一个家。如何把客户从一个虚拟世界引向现实的企业。这样门户网站的可信度就摆到了网站建设的重要位置。该文从用户体验、搜索引擎优化、营销推广三方面进行阐述如何塑造门户网站的可信度。 相似文献