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本文对高校图书馆读者服务建设存在的弊端进行了分析,对高校图书馆读者服务艺术的提升进行了阐述。  相似文献   

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This article aims at presenting the University of Oslo as a case of a Scandinavian university experiencing policy and structural changes as a consequence of changes in government's thinking on university finance. In this situation the active marketing of research based services might be a new source of revenue, and hence the following question comes up: How is the service function of the University perceived by the University and its clients in the Oslo region? The University of Oslo case is explored by reviewing available policy documents, statistics, regulations, charters and legal acts issued by the university itself and the Ministry of Education. In addition, information obtained through interviews with key actors at the university and key clients of the Oslo region, is presented. The study concludes that the University of Oslo is taking careful steps in the service direction.  相似文献   

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知识经济社会的到来为图书馆带来前所未有的机遇与挑战,知识服务将成为21世纪图书情报机构面向未来发展的战略选择。本文就图书馆知识服务的内涵及其必要性进行了简要的论述,并从馆员素质层面提出图书馆为实现知识服务应做的准备。  相似文献   

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This paper aims to explore the importance of service employees in any sport service organisations.With the methods of logic analysis,and literature review,it discussed the importance of service employees first,and then explained 4 kinds of main reasons for this point.After that,it analysed service employees in different types of sport organisations through contrast analysis.It then concluded that service personnel are essential in sport service organisation,since service employees are not only the service,but also the organisation in the eye of customers(Bodet,2013).Besides,they are also the brand and the marketers in marketing environment.In addition,it argued that service employees are important to both sport participant service and sport spectator service,which are the two aspects of sport service(Chelladurai,1992).  相似文献   

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We discuss findings and issues regarding community service by youth in the United States, for example: Is school-based required service as effective as voluntary service, and if increasing numbers of youth are doing service, why has political engagement not increased? We next present a theory proposing that certain kinds of service can contribute to the development of social identity. Such service would be challenging, bring youth into direct contact with the strange “other,” and engage youth with organizations which represent moral and political traditions. We conclude with speculations on ways community service might benefit identity development in German youth and help to resolve tensions in contemporary German society.  相似文献   

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图书馆要由对信息资源的收集、处理、传播和开发利用为主转向对知识资源的获取、组织、创新和开发利用为主,即实现管理模式由信息管理向知识管理的转变。知识领航是图书馆进行知识管理与其它行业进行知识管理的最大不同之处,是知识管理的具体服务。本文指出知识服务是图书馆联结用户和市场的纽带,并提出要用知识管理思想指导图书馆服务。  相似文献   

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Jimmy Carter speaks candidly about his commitment to community service, the early influences that shaped his commitment, and the ways that higher education can foster the service habit in students.  相似文献   

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图书馆是开放教育学生学习支持服务体系的重要组成部分,在现代远程教育中有着十分重要的地位和不可替代的作用。图书馆要为学生的自主学习提供完善的支持服务,必须要在加强对图书馆信息服务工作的认识、提高学生查询学习资源的操作技能、培养学生的信息意识、加强图书馆信息资源建设等方面开拓创新。  相似文献   

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目前,社会正走向经济心理化阶段。它要求营销更注重为消费提供温馨的心理服务,这有利于激发消费新的、高层次的需要。心理服务的内容包括微笑服务、礼仪服务、善解人意的服务、针对性服务及“承认顾客总是对的”等。消费在享受心理服务的过程中将产生满意感、没有不满意、不满意和憎恶等四种典型的心理体验。使顾客没有不满意是心理服务的最低要求,使顾客产生满意感是营销努力追求的最佳工作目标。  相似文献   

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试论高等教育服务价格   总被引:3,自引:0,他引:3  
高等教育服务价格是指高等教育的消费者消费或购买一定的高等教育服务所支付的全部资金的总和,包括国家支付的人均教育经费和个人所缴的费用。两部分价格的不同组合,构成了高等教育服务价格的三种不同类型,即国家全额支付型、个人全额支付型和国家与个人共同分担型。国家与个人共同分担型是一种合理且现实的调节方式。  相似文献   

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This case study outlines how and why autonomous financing was introduced; how the scheme is organized and managed; effects of the scheme: savings and financial re‐allocations; advantages of the scheme; problems; and general issues and prospects. The study concludes that the limited objectives of the scheme have been realised. But, more important, is that opening the erstwhile closed book of school resourcing has revealed issues which have fundamental implications for educational management and bids to open the way to reform far beyond the limited scope of what was envisaged by its originators.  相似文献   

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Mobility and resource-limitedness pose challenging issues to service configuration for quality of service (QoS) management in ubiquitous computing environments. Previous configuration approaches, such as static resource reservation, dynamic resource allocation and single service composition are not valid in the environments. In this study, we present an adaptive service configuration approach. Firstly, we reduce the dynamic configuration process to a control model which aims to achieve the variation of critical QoS on minimal level with less resource cost. Secondly, to deal with different QoS variations, we design two configuration strategies--service chain reconfiguration and QoS parameter adjustment--and implement them based on fuzzy logic control theory. Finally, a configuration algorithm is developed to flexibly employ the two configuration strategies in tune with the error of critical QoS in configuration process. The results of simulation experiments suggest that our approach outperforms existing configuration approaches in both QoS improvement and resource utilization.  相似文献   

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Our aim in this paper is twofold. We wish to describe the work done with families referred for various problems, including child abuse, to one Area Social Services Team (Section 2). We then offer (Section 3) some comparisons to indicate the extent of the problem. The second task in subsequent sections is to use data from various sources on child abuse (Section 4), and our own information (Section 5) to suggest that Army life has inherent features exacerbating risk of child abuse. We make various conclusions, and proposals for improvement (Section 6). We draw material from the Army Welfare Inquiry Committee Report, known as the Spencer Report. 1 We would argue that the welfare of Service families requires special concern.  相似文献   

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高校合并后 ,图书馆的读者服务对象、馆藏结构、服务手段、服务内容和服务方式发生了很大变化 ,高校图书馆应利用这一契机 ,建立新的服务机制 ,使读者服务质量迈上一个新台阶  相似文献   

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本文针对邮件服务系统中邮局协议(POP)服务可扩展性的需求,提出了解决方案,该方案使得系统能够灵活扩展,并能均衡负载以避免性能瓶颈问题;介绍了系统的工作原理,阐述了系统的实现机制,基于qmail系统建立了测试环境并进行了性能测试,测试数据说明系统具有高性能。  相似文献   

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随着人们生活水平的提高,对家政服务的需求也日益巨大。本文用SWOT分析方法对齐市家政服务业的发展现状进行了分析,提出家政服务应对于市场需求采取相应的服务营销策略,推动齐市家政服务业的发展。  相似文献   

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