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1.
William L. Solomonson 《Performance Improvement Quarterly》2015,28(2):91-106
This study explores several factors that exist in the client–consultant relationship and their impact on relationship commitment. The participants were 228 college students from two doctoral research universities. Participants were randomly assigned to one of eight scenario‐based questionnaires that measured the effect of three manipulated variables on ability to trust, comparison level of the alternative, dependence, and trust in a relationship commitment. The findings suggest that consultants can proactively manage relationships with their clients by considering their clients’ inherent ability to trust as well as how client decision making is affected by the relationship between alternative choices and their dependence on the consultant. 相似文献
2.
Gratitude was an important missing factor in the extant relationship quality and relationship loyalty model. We introduced gratitude into the model of relationship quality and relationship loyalty. Two hundred and eighteen teachers from elementary schools in Taiwan were used to conduct an empirical research. The results show that teachers' gratitude has positive direct effects on teachers' trust, satisfaction and commitment. Teachers' trust has no significant effect on behavioural loyalty but has a significant effect on attitudinal loyalty. However, teachers' satisfaction has no significant effect on attitudinal loyalty but has a significant effect on behavioural loyalty. Teachers' commitment has a significant effect on behavioural and attitudinal loyalty. The mediating role of commitment implies that it (1) partially mediates the relationship between teachers' trust and attitudinal loyalty, and fully mediates the relationship between teachers' trust and behavioural loyalty; (2) partially mediates the relationship between teachers' satisfaction and behavioural loyalty, and fully mediates the relationship between teachers' trust and attitudinal loyalty. 相似文献
3.
《Journal of Marketing for HIGHER EDUCATION》2013,23(1-2):127-157
ABSTRACT Extant literature on relationship marketing tends to focus on for-profit firms and their relationships with important stakeholders. However, higher education institutions face many of the same intense competitive forces that have made relationship marketing a practical choice for many for-profit firms. Therefore, it is not surprising that many are adopting relationship marketing strategies. In the context of higher education marketing, we examine the nature of the student-faculty relationship development process and its affect on helpfulness, which we define as a “state of mind” conducive to future helping behavior. Drawing on relationship marketing theory and identity theory, we posit that trust, relationship commitment, and identity salience are key mediating variables between three antecedent variables (shared values, communication, and opportunistic behavior) and helpfulness. Our results provide support for the roles hypothesized for trust, relationship commitment, and identity salience. 相似文献
4.
Ryan Watkins 《Performance Improvement Quarterly》2001,14(3):117-132
This study examined the relationships among specified personality and individual characteristics of university students with their level of commitment to a measurable, results‐focused statement of an Ideal Vision. The study examined variables (including locus of control, generativity, self‐efficacy, values, and risk taking) to determine their relationship with an individual's commitment to an Ideal Vision. Concurrent assessments of individual differences and commitment were utilized to investigate the relationship these variables may have with an individual's commitment to the pragmatic leadership and management practice of using an Ideal Vision as the starting place for strategic planning, needs assessment, performance improvement, and decision making. 相似文献
5.
心理咨询的良好咨访关系 总被引：4，自引：0，他引：4
良好的咨访关系应该是咨询者与来访者之间相互信任、理解、接纳、卷入的关系。良好咨访关系是咨询取得效果的前提条件。各种学派都是从自己的理论体系出发来理解咨访关系的，当前咨访关系具有折衷主义的趋势。咨访关系不同于一般的人际关系，具有自己显著的职业特点。咨询者的态度是建立良好咨访关系的关键，咨询者注意初次会谈的技巧、接受督导与自我成长、自我沉思与反省等也是建立良好咨访关系的重要条件。 相似文献
6.
This study investigated the relationships between a professional learning community (PLC), faculty trust in colleagues, teachers’ collective efficacy, and their commitment to students. The findings from exploratory factor analysis indicated that three clear components could be extracted from the scale of Professional Learning Communities Assessment (PLCA) in a Chinese setting. Multilevel analyses was conducted to investigate how school-level variables, including the three factors of PLC, faculty trust in colleagues, and collective teacher efficacy, affect teachers’ commitment to students. The findings from the Hong Kong teacher sample indicated that two PLC factors including collective learning and application and supportive conditions - structures, and the factors faculty trust in colleagues and collective teacher efficacy could significantly and positively account for the school-level variances of teachers’ commitment to students. Another PLC factor, shared and supportive leadership, was not identified as a significant predictor to teachers’ commitment to students in a Chinese setting. The findings of school-level regressions indicated that all three factors of PLC as well as faculty trust in colleagues could significantly and positively affect teachers’ collective efficacy on instructional strategies. However, only one PLC factor, collective learning and application, and the factor faculty trust in colleagues were significant predictors to teachers’ collective efficacy on student discipline. 相似文献
7.
Lijuan Li Philip Hallinger Kerry John Kennedy Allan Walker 《International Journal of Leadership in Education》2017,20(6):697-716
This study tests mediated principal leadership effects on teacher professional learning through collegial trust, communication and collaboration in Hong Kong primary schools. It is based on a series of single mediator studies, and uses the same convenience sample of 970 teachers from 32 local primary schools. It also adopts regression-based macros, integrated with bootstrapping, to examine and compare sizes and proportions of potential mediating effects of the three human relational variables. The findings affirm the role and nature trust, communication, and collaboration play in the mediated relationship. In contrast, the mediating power of collaboration is non-significantly stronger than that of communication, and is more than double that of trust. The conclusion is that a school environment featuring mutual trust, effective communication and genuine collaboration is a core condition for teacher learning and change. Provided that the forces that bind people together in schools are multiple, principals are recommended to create school culture and conditions strategically for teacher learning to thrive. 相似文献
8.
Fernando Doménech Betoret 《教育心理学》2006,26(4):519-539
The relationships among teacher occupational stressors, self‐efficacy, coping resources, and burnout were investigated in a sample of 247 Spanish secondary school teachers. Concretely, two specific aims were formulated in order to examine the effect of teaching stressors on teacher burnout and the role of self‐efficacy and school coping resources as mediator or moderator variables in the stressor–burnout relationship. Teachers reported that when their pedagogical practice in the school setting was being interfered with or hindered by a set of factors from the multiple contexts involved in students’ learning, problems of burnout occurred. In addition, results revealed that teachers with a high level of self‐efficacy and more coping resources reported suffering less stress and burnout than teachers with a low level of self‐efficacy and fewer coping resources, and vice versa. 相似文献
9.
从游客的视角探讨了游客感知到的旅游企业服务质量对旅游客企关系质量的影响,发现服务质量中的交互质量维度能够显著提高游客的满意和承诺水平（BH1＝0.630,T ＝13.246;BH3＝0.455,T ＝8.328）高交互质量更易于使游客产生满意。环境质量维度能够显著提高游客的满意度、信任度和承诺状况（BH4＝0.623, T ＝13.000;BH5＝0.280,T ＝4.766;BH6＝0.376,T ＝6.609）,高环境质量也易于使游客产生高满意度。就关系质量的三个维度而言,游客满意更易于提高游客的承诺水平（BH7＝0.217,T ＝3.625;BH8＝0.503,T ＝9.482）,游客信任并不能直接激发游客的承诺（BH9＝0.200,T ＝1.325）。 相似文献
10.
Constantine Kontoghiorghes 《Performance Improvement Quarterly》2002,15(3):114-129
This exploratory study attempted to identify key predictors of motivation to learn and motivation to transfer as well as examine the relationship between the two variables. Organizational commitment, task cues, and co‐worker commitment to quality work were found to be the strongest predictors of motivation to learn. Motivation to learn, a motivating job, and being expected to use the newly learned skills and knowledge on the job were found to be the most important predictors of motivation to transfer. 相似文献
11.
The current study endeavours to find out whether there is a relationship between university academics’ competence and their customer-based brand equity from the perspective of students. It also seeks to investigate the mechanism of the proposed relationship through trust, likability, and commitment. Data were collected from 384 postgraduate students in Malaysian universities using a structured questionnaire. Results of analysis using Partial Least Squares Structural Equation Modelling (PLS-SEM) revealed there is a significant relationship (total effect) between academics’ competence and customer-based brand equity. We found that the path from competence to brand equity goes through trust, likability, and commitment. Given the growing popularity of higher education in the new millennium and important role of academics in leading students to success, findings of the present study can enhance our understanding of academics’ branding and universities’ overall image. The implications and contributions of the study to university administrators and academics are discussed. 相似文献
12.
Building relationships between universities and industry bodies is of prime importance for creating value for universities’
stakeholders. This paper focuses on relationships in relation to undergraduate internship programmes in the Social Sciences.
Using the relationship marketing approach, we analyze this type of collaboration of firms with a large public Spanish University.
We build and test a structural equations model whose results show that communication is a key building block of relationships,
having a positive effect on satisfaction with the relationship, trust and functionality of conflict, and that trust and commitment
increase the level of collaboration of firms with universities. 相似文献
13.
This study examined the predictive relationship between mindfulness and counseling self‐efficacy and the potential mediating effects of attention and empathy. Master's‐level counseling interns and doctoral counseling students (N = 179) were surveyed to determine levels of mindfulness, attention, empathy, and counseling self‐efficacy. Pearson product‐moment correlation coefficients revealed significant pairwise relationships between the 4 variables of interest. A multiple‐mediator path analysis supported the hypotheses that mindfulness is a significant predictor of counseling self‐efficacy and that attention is a mediator of that relationship. Results suggest that mindfulness may be an important variable in the development of key counselor preparation outcomes. 相似文献
14.
Doug Leigh 《Performance Improvement Quarterly》2014,27(2):7-34
Kaufman ( 2006a , 2011 ) defines Ideal Visions as measurable statements of the kind of world an organization, as well as its associates and external stakeholders, commits to help create for the future. This study investigated the relationships among several research‐supported variables regarding personality aspects and individual characteristics with indicators of individuals’ motivation to achieve goals aimed at adding value to external clients and society. Indicators of generative beliefs, values, individual differences, and commitment to an Ideal Vision were examined in this study. Generativity (the concern in establishing and guiding the next generation), membership and activity in a formal civic organization, and gender, each demonstrated a statistically significant relationship with commitment to an Ideal Vision. In addition, various values were ranked differentially by those with relatively high versus low commitment to an Ideal Vision. A discussion of how these variables warrant the ongoing investigation into these variables is provided. 相似文献
15.
《British Educational Research Journal》2006,32(6):839-856
Schools in England are now being encouraged to ‘personalise’ the curriculum and to consult students about teaching and learning. This article reports on an evaluation of one high school which is working hard to increase student subject choice, introduce integrated curriculum in the middle years and to improve teaching and learning while maintaining a commitment to inclusive and equitable comprehensive education. The authors worked with a small group of students as consultants to develop a ‘student's‐eye’ set of evaluative categories in a school‐wide student survey. They also conducted teacher, student and governor interviews, lesson and meeting observations, and student ‘mind‐mapping’ exercises. In this article, in the light of the findings, the authors discuss the processes they used to work jointly with the student research team, and how they moved from pupils‐as‐consultants to pupils‐as‐researchers, a potentially more transformative/disruptive practice. They query the notion of ‘authentic student voice’ and show it as discursive and heterogeneous: they thus suggest that both a standards and a rights framings of student voice must be regarded critically. 相似文献
16.
粟路军 《四川师范大学学报(社会科学版)》2012,(4):141-150
随着市场竞争的加剧,许多旅游地开始关注与旅游者建立长期关系。通过建立关系营销策略(服务公平性、旅游地形象和服务质量),关系质量(旅游者满意、旅游者信任)和旅游者忠诚(重游倾向、口碑宣传)关系模型,对武夷山314名旅游者进行调查研究发现:服务公平性和服务质量(两个关系营销策略变量)对满意度和信任(两个关系质量变量)有显著正向影响,旅游地形象对满意度有正向影响,但对信任影响不显著;满意度对旅游者忠诚二维度均有正向影响,信任对口碑宣传有正向影响,而对重游倾向影响不显著。 相似文献
17.
Maren Thomsen Sjoerd Karsten Frans J. Oort 《School Effectiveness & School Improvement》2016,27(4):594-612
This study aimed to examine the relationship between teachers’ perceived psychological distance and structural distance from management and teachers’ affective organisational commitment (AOC) and organisational citizenship behaviour (OCB). Teachers’ trust in management was expected to mediate these relationships. Furthermore, the adequacy and openness of communication and participation in decision making were expected to reduce psychological distance. At 10 Dutch schools for vocational education and training, 884 teachers completed a questionnaire. The data were analysed using structural equation modelling. Teachers’ psychological distance had a negative effect on trust in management (supervisor and higher management) and AOC. Trust in management had a positive effect on AOC, and trust in the supervisor had a positive effect on OCB. Structural distance did not influence teacher outcomes. Communication and participation in decision making reduced teachers’ psychological distance from management. The discussion focuses on the implications of the findings to improve the effectiveness of schools. 相似文献
18.
Preliminary development of a measure of sibling relational maintenance behaviors: Scale development and initial findings 总被引：1，自引：1，他引：0
Two studies were conducted to examine the use of relational maintenance behaviors in the sibling relationship. In the first study, the specific relational maintenance behaviors used by siblings were identified. A principal components factor analysis of 70 previously generated behaviors used by 363 participants revealed six factors: confirmation, humor, social support, family visits, escape, and verbal aggression. In the second study, the link between the six relational maintenance behaviors used by siblings and the relational outcomes of liking, commitment, and trust was explored. Results indicate the confirmation, humor, social support, and family visits relational maintenance behaviors are correlated positively with liking, commitment, and trust, but the verbal aggression relational maintenance behavior failed to correlate with liking, commitment, or trust. 相似文献
19.
Deborah K. LaPointe 《Distance Education》2004,25(1):83-106
Our pervasive adoption of CMC in higher education has far outpaced our understanding of the nature of CMC and, accordingly, how this medium should best be used to promote higher‐order learning (Garrison, Anderson, & Archer, American Journal of Distance Education, 15(1), 7–23, 2001). Therefore, this study examined the relationship between peer interaction and learning outcomes by creating and testing through structural equation modeling a model of five variables—learner characteristics measured by self‐construal, perceived teaching style, task design, course requirements, and prior CMC experience—that influence self‐reported peer interaction and self‐reported learning outcomes. The results showed that perceived teaching style had a small direct effect (0.23) and prior CMC experience had a moderate direct effect (0.31) on self‐reported peer interaction; self‐reported peer interaction had a strong direct effect (0.66) on self‐reported learning outcomes. 相似文献
20.
Stephen D. Truscott Robert D. Richardson Celina Cohen Alicia Frank Deanna Palmeri 《Psychology in the schools》2003,40(6):627-640
Success in collaborative school‐based consultation depends on whether teachers implement interventions suggested by consultants. In business literature, Rational Persuasion (RP) has been identified as one potentially effective way to influence consultee perceptions about proposed interventions. RP includes intervention information, why it is important to decide to use the intervention, and potential objections to the intervention with arguments against those objections. The influence of these RP elements on potential school‐based consultees has not been studied. This preliminary analog study investigated whether presenting RP importance and objections for behavioral interventions influenced teachers' ratings of acceptability, effectiveness, and commitment‐to‐implement. Participants included 71 teachers enrolled in graduate education courses. The within‐subject design included three video vignettes of each of three conditions for three different behavioral interventions (total of nine possible videos, three presented to each group). Results suggest that the influence of RP on acceptability, perceived effectiveness, and commitment‐to‐implement ratings was inconsistent. Implications for research and practice are discussed. © 2003 Wiley Periodicals, Inc. Psychol Schs 40: 627–640, 2003. 相似文献