共查询到20条相似文献，搜索用时 15 毫秒
1.
Jamie P. Kohler 《College & Undergraduate Libraries》2016,23(4):363-380
Student employees are often the first people patrons contact when they enter an academic library, and thus their knowledge level and service skills are crucial to academic library success. This article presents a case study of the job-related knowledge and customer service skills of undergraduate student employees in a small liberal arts college after the implementation of a training program more focused on patron service. Both successes and failures are discussed. 相似文献
2.
Many college students choose or need to work, and academic libraries offer a potentially convenient on-campus location for employment. Students serving in these roles may benefit from the experience both academically and socially. By examining students' experience as workers in the library, academic libraries have the opportunity to understand the benefits that such work might provide and intentionally plan to enhance learning and demonstrate library value in a novel way. This basic qualitative study sought to explore the experiences of student assistants working in an academic library and identify the benefits and challenges they perceived as a result of enacting the role. Individual interviews were conducted with seven undergraduate student library assistants at a doctoral-granting institution to determine benefits and challenges they noted that resulted from their experiences in this student employment role, and findings reveal opportunities for academic librarians in training and supervising student employees. 相似文献
3.
Julia McKenna 《Journal Of Access Services》2020,17(2):74-82
AbstractStudent employees are an invaluable asset to academic libraries. They supplement limited professional staffing, allow for students to engage with their academic community, and give work opportunities to those currently enrolled in school. This article reviews several practical ways to train library student workers that both minimizes hands-on staff time and allows for high customer service and student employee success. Best practices include (a) a student worker training assessment, (b) explicit student worker policies, (c) an annual mandatory training session, (d) online training, (e) a focus on student worker retention, and (f) unique student worker roles. 相似文献
4.
Margaret Olufunke Adeogun 《Public Services Quarterly》2016,12(1):1-21
The academic library continues to formulate strategies for providing and sustaining a creative learning environment for knowledge creation. But little has been said about its role in skills building through micro employment that is enabling students to develop and integrate their academic, personal, and social skills sets. This study examines the role that Access Services plays in boosting the learning experiences of student employees in readiness for workplace integration. A survey that seeks to assess their experience was administered to 32 student employees at Access Services. The results indicate that student employees, through information delivery functions, gain personal transferable skills crucial for employment. 相似文献
5.
Kathryn Barrett Amy Greenberg 《Journal of Library & Information Services in Distance Learning》2018,12(3-4):101-119
Student workers are a well-established component of academic library operations. Recently, their traditional role has expanded to include responsibilities that were previously assigned to librarians, including in-person and virtual reference support. This trend has raised concerns about service quality and highlighted the importance of adequate training and evaluation for student employees. This case study outlines the training and assessment program for student employees working on Ask a Librarian, an academic consortial chat reference service in Ontario, Canada. Evaluations indicate that student assistants are less formal in their communication style, do not consistently perform a thorough reference interview, and deviate from some Reference and User Services Association (RUSA) best practices. However, students are consistently rated very highly by users in exit surveys. With a training program that addresses communication, in-depth reference interview techniques, and consistent follow-up and assessment, students are a viable option for staffing chat and can meet high service quality standards for reference service. 相似文献
6.
Library data in the form of holdings, expenditures, and transactions continues to be collected. Recently emphasis is being placed on connecting library usage data to student success indicators for purposes of indicating impact. This article describes how one library involved in a large-scale, student success assessment project analyzed usage data linked to unique student IDs prior to connecting data to student academic information. Results revealed a trove of useful information that led to a more robust understanding of how students interacted with library services over the course of a year and are discussed in relation to process improvement. 相似文献
7.
The University of Wollongong (UOW) in New South Wales, Australia, has undertaken an innovative and collaborative research project to demonstrate the value that can be provided by academic libraries through a tool called the “library cube”. The library cube consists of two major components: a backend system containing a multidimensional data warehouse linking student borrowing and use of electronic resources to students' academic marks (grades); and a frontend system that allows users to quickly and easily create cross tabulated data views, such as average student marks by frequency of library resource usage and gender. The project is different from the efforts of other institutions to link usage to student outcomes, in that the library cube is not an isolated research project, but is now an ongoing part of UOW's systems and performance reporting. The library cube represents a fundamental shift in evaluating the student experience through the integration of discrete systems and datasets. It has revealed a very strong relationship between student library usage and academic performance. This information will improve UOW library's ability to demonstrate value to clients and stakeholders. The library cube has also delivered some anticipated and unexpected findings on the relationship between social variables, such as gender, age, and citizenship, and library usage behaviors; and in doing so has also identified potential target audiences for library promotions and engagement strategies. 相似文献
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9.
论文从图书馆的本质要求、提高自身学术水平、树立图书馆学术形象和积极参与学术科研等角度就如何看待和促进图书馆的学术回归提出了一些观点、思路和方法,对高校图书馆开展有关工作有一定的参考价值。 相似文献
10.
Colleges increasingly are recognized as student workplaces, inspiring campus leaders to create healthier campus environments. Yet challenging this vision is burgeoning research regarding the health risks of sedentary behavior, an under-studied college health concern that implies deleterious health outcomes and, by extension, academic impediments as well.Can movement be incorporated into academic activities such as studying or reading? This question—particularly relevant to libraries due to their increasing use as study spaces—requires the expansion of standard methods of evaluating student health needs and behaviors. We propose Post-Occupancy Evaluation (POE) methods as a novel way to investigate sedentary behaviors in a campus library and identify designs and practices to help promote movement.In 2012 and 2013, as part of an undergraduate architecture class, we conducted two POEs of Berkeley's newest library to learn how the space is used and, inspired by new research about the perils of sedentary behavior, we also considered how the library could be used. Through our findings we confirmed the changing role of campus libraries as study spaces, observed social and built environment contexts of sedentary behaviors in library settings, and identified possible interventions to introduce postural variation and physical activity into observed patterns of library use. 相似文献
11.
论文从图书馆的本质要求、提高自身学术水平、树立图书馆学术形象和积极参与学术科研等角度就如何看待和促进图书馆的学术回归提出了一些观点、思路和方法,对高校图书馆开展有关工作有一定的参考价值。 相似文献
12.
When exploring the overall impact of the academic library on the undergraduate experience library student workers are a unique group to consider. As both direct users and providers of library services to their peers, student workers enable libraries to gain an understanding of the general undergraduate population. The objective of this article is to present the findings of a study of undergraduate students employed at a university research library. A questionnaire distributed to 350 student workers gathered information about who they are and how they engage with their communities. This article will look at the value working in an academic library brings to undergraduates' lives. It will consider whether working in the library promotes student success, builds community, and provides them with valuable opportunities to engage in peer networking. 相似文献
13.
《Journal Of Access Services》2013,10(4):97-102
Abstract Like most academic libraries, Purdue University Calumet depends heavily on student workers for its daily operations. After the investment of time and effort involved in training student workers, it is important to retain them from one year to the next. This case study examines training procedures that are designed to cultivate a sense of mutual respect between library staff and student workers, with the goal of keeping those whose skills and work experience prove valuable. A training program developed with retention as a goal yields benefits to the student and the library. It can also be a recruitment tool for the profession. 相似文献
14.
A mid-sized university library system conducted a large-scale mixed-methods research project intended to understand better the student library experience and ways to enhance it. One aspect of the project included a detailed and iterative analysis of interview data. Using a grounded theory (GT) approach, researchers analyzed empirical data from student interviews and identified patterns of behavior. The results of data analyses suggested that students used knowledge and interactions from library class to inform them of how to study academic content and complete non-research tasks and vice versa. As a result, researchers generated an inductive (emerging from the data) theory that asserts that some research and study activities are mutually informative. The article describes the approach used to develop the theoretical construct in hopes that it will provide a deeper understanding of the relationship between research and studying behaviors and how academic libraries contribute to the greater academic landscape in ways not previously recognized. 相似文献
15.
Emy Nelson Decker 《College & Undergraduate Libraries》2020,27(1):17-31
AbstractAs the need for employees with technology skills and other expertise has increased within the contemporary academic library environment, so too has the need for employees with “soft skills.” Soft skills refer to personal, learnable attributes, such as emotional intelligence, communication aptitude, persuasion facility, storytelling ability, collegiality, and even woo. While academic libraries are ever-changing, it is critical to bear in mind the importance of the human component. This article considers the need for soft skills within the contemporary academic library environment. It will draw upon successful instances of soft skills development from outside the academic library environment to synthesize new ways of enhancing library employees’ soft skills. 相似文献
16.
Mary Pillai 《New Review of Academic Librarianship》2013,19(2):121-144
The Centre for Learning and Study Support at De Montfort University relocated to the Department of Library Services in September 2006. During that academic year student use of study support tutorials increased by over 100%. This article considers the factors that led to this increase, using as a starting point, the experiences and opinions of students who have needed help for academic study. It analyzes student responses to a short survey. Many students do not ask for help and the survey findings suggest that this is more a response to ambivalence about the acceptability of needing help in higher education (HE) and less a positive decision about an individual's learning. The article goes on to identify the conditions that encourage appropriate help-seeking behavior and to suggest that these can be successfully created in the academic environment of a library. The article acknowledges the potential impact of social learning spaces on students’ approaches to learning and suggests that the integration of learning development activities facilitates an overtly positive learning environment. 相似文献
17.
《The Journal of Academic Librarianship》2020,46(3):102129
This article explores how the academic library can help foster conditions for both academic and social engagement on the college campus, with the ultimate goal of increasing student satisfaction, success, and retention. The background and varied definitions of student engagement are reviewed and the importance of engagement for student success is discussed. Finn's participation-identification model (1989) is adapted to show how the academic library can provide opportunities through library programming for meaningful engagement to take place. The model holds promise for documenting positive outcomes for library programming in light of already defined ways engagement is known to help with overall success and retention. Examples of successful programs are provided showing how this model can be put into practice. 相似文献
18.
Shan Lorraine Martinez 《Cataloging & classification quarterly》2014,52(5):551-561
Librarians in higher education who work in technical services must frequently rely on student employees to accomplish tasks previously assigned to professional staff. Hiring, training, managing, and mentoring student workers for the performance of high-level library functions can prove challenging. However, working side-by-side with student employees can be a positive experience when evidence-based training techniques and effective coaching and mentoring strategies are utilized. This article focuses on training techniques integrated with ongoing coaching and mentoring strategies to promote a positive work environment and motivated, successful student employees. 相似文献
19.
Academic libraries rely on student employees to manage a wide range of operational areas. Employing students can be beneficial to the library, to the students, and to the library patrons, but there are also challenges in recruiting, training, and supervising a student workforce. In this article, we introduce two frameworks from human resources management that describe and explain new relationships between employees and employers. Psychological contracts are tacitly held expectations by employees and employers that direct attitudes and behaviors about the work, attitudes toward the organization, and interpersonal relationships. Socialization refers to the wide range of tactics that organizations and newcomers may take to adjust to a new work situation. In the article, we first explore each of the constructs and provide a short review of empirical studies that show the relevance of each construct as it pertains to student workers in libraries. We then offer some suggestions for steps library managers can take based on these frameworks to maximize the benefits of the student employee workforce for the students and for the organization. 相似文献
20.
Student deep participation in library work allows students to actively participate in library operation and become deeply involved in library service and program development. There are usually two levels of deep participation: level I refers to the employment of student assistants in different areas of library routine work, ranging from shelving to IT support; and level II refers to the engagement of students as library partners or collaborators, working with librarians to complete independent project. Sharing Tsinghua University Library's experiences, we provide a holistic view of how the two levels of student deep participation are implemented at an academic library, with a focus on level II. We seek to generate a thorough understanding of the practices and benefits of student deep participation, and encourage academic libraries to create more opportunities to deeply involve students in library work, and to ultimately demonstrate the value and relevance of the library to the campus community. 相似文献