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网络团购日益成为一种新兴的购物方式。本文通过情景模拟实验,分析了网络团购中时间压力和参照群体对消费者购买意愿的影响,并研究了人格特质对于这些影响的调节作用。研究发现:(1)网络团购中时间压力对消费者的购买意愿有显著的正向影响。(2)网络团购中参照群体(已团购人数)对消费者购买意愿有显著的正向影响。(3)消费者人格特质对于参照群体影响网络团购消费者的购买意愿发生调节作用。消费者的人格特质越偏向于享乐主义,相对深思熟虑者,参照群体对购买意愿越有正向影响。本研究丰富了网络团购消费者行为理论,研究结论对网络团购行业具有重要的参考价值。 相似文献
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This study enhances the existing literature on online trust by integrating the consumers’ product evaluations model and technology adoption model in e-commerce environments. In this study, we investigate how perceived value influences the perceptions of online trust among online buyers and their willingness to repurchase from the same website. This study proposes a research model that compares the relative importance of perceived value and online trust to perceived usefulness in influencing consumers’ repurchase intention. The proposed model is tested using data collected from online consumers of e-commerce. The findings show that although trust and e-commerce adoption components are critical in influencing repurchase intention, product evaluation factors are also important in determining repurchase intention. Perceived quality is influenced by the perceptions of competitive price and website reputation, which in turn influences perceived value; and perceived value, website reputation, and perceived risk influence online trust, which in turn influence repurchase intention. The findings also indicate that the effect of perceived usefulness on repurchase intention is not significant whereas perceived value and online trust are the major determinants of repurchase intention. Major theoretical contributions and practical implications are discussed. 相似文献
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提出了网上团购环境下消费者信任影响因素模型,这些因素包括网上社区、客户响应、网络安全、卖家能力、卖家正直、卖家善意、自我效能和情景规范。运用问卷调查数据对模型进行了拟合,结果表明,卖家善意、情景规范、网络安全、客户响应、网上社区显著影响消费者信任,其中卖家善意和情景规范是最重要的影响因素。据此提出提升消费者信任的对策建议,一是卖家塑造善意形象;二是卖家和团购网站团结协作保证情景规范;三是团购网站致力于网络安全、客户响应和网络社区的经营。 相似文献
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Samar Mouakket Mohammad Ahmad Al-hawari 《The Journal of High Technology Management Research》2012,23(1):46-57
Online reservation has increased significantly in recent years. Understanding how customers behave towards this technology is considered to be important to interested parties, such as travel agencies and tourism marketing managers, in order to enable them to improve their marketing strategies, which would, in turn, allow them to retain their customers. This paper presents findings about the antecedents of e-loyalty intention towards online reservation among 288 respondents in the United Arab Emirates. The research examines the role of e-service quality, hedonic and utilitarian values, satisfaction, and subjective norms in motivating loyalty intention towards online reservation. The results show that e-service quality has a significant influence on hedonic and utilitarian values, which, in turn, affect customer satisfaction. Moreover, satisfaction and subjective norms positively affect e-loyalty intention towards online reservation. 相似文献
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[目的/意义]探究当搜索引擎服务提供商由于危机事件而处于负面网络口碑中时,影响其用户持续使用行为的因素及其交互作用机理,对搜索引擎服务的开发商和运营商有效地应对突发危机事件及进行科学的客户关系管理具有积极作用。[方法/过程]本文整合技术接受模型、信息系统持续使用的期望确认理论、习惯理论和归因理论,提炼出假设并构建了理论模型。实证分析部分通过大量的图片和文字等实验素材模拟"百度魏则西事件"的负面网络口碑情境,并结合问卷调查获得339份有效样本数据,之后利用SmartPLS2.0进行模型检验。[结果/结论]研究结果显示,期望确认正向影响技术支持和满意度;技术支持提高满意度、持续使用态度和其意向;负面网络口碑直接或通过责任归因的部分中介作用间接负向抑制持续使用态度;满意度、持续使用意向和使用习惯直接促进持续使用行为。 相似文献
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网络信任的缺位是制约电子商务进一步发展的主要瓶颈,探讨消费者信任的决定要素及由此产生的行为意愿,对于指导业界制定正确的消费者信任提升策略具有重要意义。本研究认为,无网络购物经验消费者初始信任的形成和作用机制与有网络购物经验消费者的持续信任形成和作用机制存在较大差异,为此,分别建立了两类消费者的网络信任模型。基于B2C和C2C网站消费者的大样本数据,采用结构方程建模方法,实证检验了理论模型和相应的一系列假设。研究结果表明：（1）两类信任的形成机制存在明显差异。无网络购物经验的消费者,基于对卖家声誉、网站安全性和网站易用性等反映客体（卖家和网站）特征的因素的感知,判断是否应当信任卖家;有网络购物经验的消费者,则更依赖对商家响应能力和联系沟通水平等反映双方互动特征的因素的体验,判断是否应当继续信任卖家。（2）两类信任的作用机制相似。不论是网络初始信任还是网络持续信任,都决定了消费者的信息提供意愿和网上购物意愿,并且网上购物意愿与信息提供意愿正相关。 相似文献
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从消费者态度矛盾性视角,依据ELM模型研究消费者自身矛盾态度与网络口碑之间的交互机制.通过两阶段实验研究发现,消费者的矛盾态度稳健地调节着消费者对外界信息的处理.具体来说,网络口碑的评论质量和评论数量对消费者态度的改变具有显著影响;高矛盾消费者受评论质量的影响较为显著,即高矛盾者主要沿着中心路径改变态度;低矛盾者受评论数量的影响较为显著,即低矛盾者主要沿着边缘路径改变态度. 相似文献
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制药企业技术创新战略网络中的关系性嵌入 总被引：5，自引：2，他引：5
战略网络对企业的行为和绩效有重要的影响,企业在战略网络中的关系主要由嵌入关系构成。学术界对于企业间究竟应形成何种强度的联系并未达成共识,且对特定产业中的企业间关系性嵌入鲜有研究。本文对我国制药企业技术创新战略网络中的不同合作形式进行了关系性嵌入分析。提出企业选择合作形式的方向是与网络成员形成较强的关系性嵌入,制药企业应从深化已有联系和逐步结成较强联系两方面提升关系性嵌入程度。 相似文献
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以集群企业为研究对象,将网络嵌入视角延伸到公司创业前因的研究,试图探讨关系嵌入、结构嵌入以及两者的交互对于公司创业的影响效应。研究发现：（1）本地和非本地政治网络关系嵌入对公司创业有显著的正向影响,而本地与非本地商业网络关系嵌入对公司创业的影响均不显著;（2）集群企业在本地网络的规模对于非本地政治网络关系嵌入与公司创业的关系具有显著的正向调节作用;（3）本地政治网络关系嵌入对于规模较小企业的公司创业具有显著的正向影响,而对于规模较大企业的正向影响并不显著;（4）非本地政治网络对规模较大企业的公司创业具有显著的正向影响,而对于规模较小企业则无显著影响。最后讨论了研究的理论意义、实践意义以及未来研究方向。 相似文献
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《International Journal of Information Management》2017,37(6):601-610
Online games have created significant opportunities for electronic commerce managers. The degree to which online gamers regard their avatars—their gaming representations— as themselves is known to be influential to gamers’ behavior but little is known about how such identification impacts online gamer loyalty (i.e., gamers’ continued intention to play). This study filled this gap by developing its research framework from the perspective of the social identity theory and the social capital theory. Responses from 1384 online gamers were collected, and structural equation modeling was used to test the hypotheses. The analytical results indicate that avatar identification (the degree to which users regard avatars as themselves) is positively related to participation in gaming communities and social presence (the degree of awareness of other persons and interpersonal relationships). These were further positively related to online gamer loyalty. This study is the first using the two theories, i.e., the social identity and social capital theoretical perspectives, to clarify the mechanism underlying the impact of avatar identification on online gamer loyalty, assisting electronic commerce managers to create a loyal user base. 相似文献
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Consumers’ software purchase decisions are influenced both by online reviews and by their experiences with free samples provided by firms. This paper empirically investigates the differential effects of online reviews (user and editor ratings) on consumers’ sample downloading behavior, using a dataset drawn from a large software free sampling website CNET.com. Our findings extend the previous research by suggesting that information disclosure levels of free samples (indicated by licenses) moderates the impacts of online reviews on consumers’ sample downloads. For samples that disclose a great level of information, higher user ratings can increase downloads; otherwise, higher user ratings fail to increase downloads. When both user and editor ratings are available to consumers, only user ratings can increase sample downloads. The findings can be explained by consumers’ two-stage information process whereby consumers first refer to online reviews and then determine whether to sample software. This study provides practical implications on the design of information disclosure channel and offers suggestions for firms regarding how to select and apply sample licenses. 相似文献
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Social commerce (s-commerce) has become increasingly impactful to e-commerce and has generated potential economic benefits. With the rise of online privacy concerns, we have seen the need to explain how concerns about privacy affect consumers’ social interaction behavior and purchase decision-making on s-commerce sites. Synthesizing the privacy-trust-behavioral intention (PTB) and consumer decision-making models, this study proposes a comprehensive model by specifically refining its privacy and trust from an institutional perspective and investigating the influences of social interaction on purchase intention and actual purchase behaviors. Our results found that institutional privacy assurance positively influences institutional-based trust, which, in turn, affects online social interactions, and consequently increases the likelihood of product purchases on s-commerce sites. Theoretical development of this research contributes to both marketing and information systems disciplines in the social media era. 相似文献
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《International Journal of Information Management》2016,36(4):531-542
This study aimed to investigate the issue of consumer intention to disclose personal information via mobile applications (apps). Drawing on the literature of privacy calculus theory, this research examined the factors that influence the trade-off decision of receiving perceived benefits and being penalized with perceived risks through the calculus lens. In particular, two paths of the direct effects on perceived benefits and risks that induce the ultimate intention to disclose personal information via mobile apps were proposed and empirically tested. The analysis showed that self-presentation and personalized services positively influence consumers’ perceived benefits, which in turn positively affects the intention to disclose personal information. Perceived severity and perceived control serve as the direct antecedents of perceived risks that negatively affect the intention of consumers to disclose personal information. Compared with the perceived risks, the perceived benefits more strongly influence the intention to disclose personal information. This study extends the literature on privacy concerns to consumer intention to disclose personal information by theoretically developing and empirically testing four hypotheses in a research model. Results were validated in the mobile context, and implications and discussions were presented. 相似文献
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As consumers increasingly engage in online brand communities, the demand of brand-related activities (e.g., finding relevant product information and sharing product information) also increases. Consumers may feel overwhelmed by these brand-related activities. To provide an understanding of this phenomenon, we conceptualize it as brand overload and then empirically examine its antecedents and consequences based upon the Stimulus-Organism-Response (SOR) framework in the context of online brand community. Using two rounds of surveys to collect data from 409 American consumers, our results show that consumer-generated content and social interaction quality are the primary drivers of information and social overload. Consumer-generated content quality has a quadratic effect on information overload following an inverted U shape. Social interaction quality also significantly affects social overload following an inverted U-shaped relationship. Information and social overload are both positively related to brand overload, which in turn leads to brand disloyalty as the negative consequence. In addition, to supplement the quantitative study, a qualitative study was used to test and substantiate the proposed research model. With its mixed-method design, our study contributes to the literature by proposing the concept of brand overload and empirically investigating its antecedents and consequences from the SOR perspective. Practically, our study delivers insights for companies on how to use online brand communities strategically and efficiently to avoid negative impacts. 相似文献
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以学习效应为中介变量,构建全球价值链嵌入与集群企业创新绩效的关系模型,并以绍兴纺织业集群中134个外向型企业为对象,运用结构方程模型进行实证检验。研究发现:(1)全球价值链嵌入的三个维度具有内在逻辑联系,结构嵌入促进关系嵌入,并通过关系嵌入推动认知嵌入的提高。(2)全球价值链嵌入的三个维度均不直接影响集群企业的创新绩效,但结构嵌入和关系嵌入通过利用式学习间接改善创新绩效。研究认为集群企业应从战略层次关注全球价值链嵌入三个维度的内在关系,并通过学习能力的培育更好的利用外部创新资源。 相似文献
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【目的/意义】社会化媒体是消费者信息共享的重要平台,探讨影响消费者持续信息共享的因素有助于社会化媒体管理者制定出更符合消费需求的针对性策略。【方法/过程】将信息共享意愿划分为信息搜寻意愿和信息分享意愿两个方面,同时从两个维度系统探索社会化媒体环境下消费者持续信息共享意愿的影响因素及作用机理。采用网络调查方法收集309份有效问卷,运用偏最小二乘法对研究模型和假设进行验证。【结果/结论】感知有用性对信息搜寻满意度、自我效能对信息分享满意度有正向影响,感知易用性对信息搜寻满意度和信息分享满意度有正向影响;信息搜寻满意度正向影响持续搜寻意愿,信息分享满意度正向影响持续分享意愿;挣面子倾向对持续信息搜寻和信息分享意愿有正向影响,而护面子倾向的影响正好相反。此外,持续信息搜寻意愿正向影响消费者持续信息分享意愿。 相似文献