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1.
People spend an increasing amount of time using social media systems to network, share information, learn, or engage in leisure activities (e.g., gaming). Libraries too are establishing a social media presence to promote the library and provide services to user populations through the social media systems the users frequent. This study explores Twitter uses by six large academic libraries and factors that make library tweets useful. 752 tweets were analyzed by topic to develop a subject typology of library tweets. In addition, tweets and Twitter user characteristics were analyzed to explore what makes library tweets useful, as measured by the number of retweets and favorites received. Content analysis of the samples of library tweets revealed nine content types, with the event and resource categories being the most frequent. In addition, the analysis showed that tweets related to study support services and building and maintaining connections with the library community were the most frequently retweeted and selected as favorites. The presence of a URL in the tweet was positively associated with the number of retweets, and the number of users followed was positively associated with the number of favorites received. Finally, a negative correlation was found between the account age and number of favorites.  相似文献   

2.
Studies in digital government research have not sufficiently considered the internal networking aspects of social media beyond interactions with the public. This article examines the function of social media as informal networks of professional practice within the public sector. The empirical study is based on a longitudinal analysis of the Twitter hashtag community #localgov used by British local government actors (dataset of 235,681 tweets posted within 2013–2015). In a period of significant budget reductions, Twitter conversations involved a wide range of responses about the impact of the cuts and future of services. #Localgov shows high level of cross-service exchanges in the institutional sharing of good practice while the dynamics of interaction reflect the traditional landscape of intergovernmental relationships in England. We argue about the importance and characteristics of hashtag communities like #localgov as spaces that bring together different actors with a public sector interest.  相似文献   

3.
A content analysis of 4,507 tweets from 60 local news organizations in the United States was conducted to examine Twitter strategies used by the local news industry. Results indicate that local news organizations in the United States mainly used Twitter as an additional platform for news dissemination. While local TV stations and newspapers differed significantly in their use of tweet structures, content, and strategies, both followed the similar practices of their traditional media portals. In addition, the number of followers and total tweets of a news organization’s Twitter account, use of photos, hashtags, usernames, and tweet content predicted audience engagement with the site. Overall, local news organizations in the United States did not appear to use Twitter to cross-promote and/or supplement their traditional business practices. This research calls for more systematic, multi-dimensional social media management in local newsrooms.  相似文献   

4.
Twitter altmetrics has been proposed to measure the popularity and the potential societal impact of scientific products, but scientific tweeters who produce the Twitter altmetrics data have not been well explored. The study, by analyzing 2.63 million scientific tweeters’ data that are extracted from the Altmetric.com company dataset, is aimed to reveal their productivity and geographic distribution in a comprehensive way. To gain a more in-depth understanding of their account types and identities, 1468 scientific tweeters of different levels of activeness are sampled for further analysis. Our results show that: (1) The extent to which a small proportion of tweeters have posted most of scientific tweets increases over time. In 2016, 10% of scientific tweeters have posted 80% of scientific tweets; (2) Scientific tweeters are widely distributed around the world but in a different pattern with the distribution of general Twitter users. In addition, scientific tweeters are found to be more active in tweeting scientific products than retweeting them in certain areas. (3) Manual coding of the sampled tweeters shows that the percentage of bot accounts among scientific tweeters is 1.8%, which is much lower than that among general Twitter users. Moreover, 73% of scientific tweeters use Twitter for professional purpose, 76% use real names for their accounts, and 16% are institutional accounts. (4) Identities of scientific tweeters are diversified. 49% of them are researchers among which university faculty is the major type, and 38% of them are the general public. With these results we suggest number of scientific tweets is not a good indicator of measuring either popularity or impact, tweeter’s productivity, location and identities must be taken into consideration in interpreting the meaning of Twitter altmetrics.  相似文献   

5.
Social media has become a key medium for discussion and dissemination of news stories, fuelled by the low barrier to entry and the ease of interaction. News stories may be propagated through these networks either by official news organisation accounts, by individual journalists or by members of the public, through link sharing, endorsing or commenting. This preliminary research aims to show how computational analysis of large-scale data-sets allows us to investigate the means by which news stories are spread through social media, and how the conversation around them is shaped by journalists and news organisations. Through the capture of more than 11 million tweets relating to 2303 Twitter accounts connected to journalism and news organisations, we are able to analyse the conversation within and around journalism, examining who spreads information about news articles and who interacts in the discussion around them. Capturing the tweets of news organisations and journalists and the replies and retweets of these micro-blogs allows us to build a rich picture of interaction around news media.  相似文献   

6.
By analyzing all of the keywords and hashtags that became Trending Topics (TTs) in the Italian Twittersphere during both an electoral period and a non-electoral period, we evaluated what Italian Twitter users discussed. We found that topics about actors and issues in the entertainment field (e.g., singers, Hollywood stars and television stars) drive Italian discussions and that the political sphere is a secondary topic that elicits minor arguments within users’ conversations. However, we believe that even this low level of discussion about politics was able to influence the public agenda, thanks to the advent of a hybrid media system in Italy. In fact, Italian print media and television constantly covered the individual tweets or hashtags of a niche of citizens who were discussing politics on Twitter. Television, a part of the Italian media system that is highly consumed by the public, is also a primary factor in determining the appearance of a specific actor or issue on the TT list. Furthermore, we empirically confirmed the logic of breaking news events on Twitter, a microblogging site that primarily focuses on exceptional occurrences.  相似文献   

7.
The work presented here characterise the engagement of one university library with two social media platforms popular with academic libraries. The collected data are analysed to identify the forms of Twitter and Facebook activity that engage library stakeholders in social media conversations. Associations were observed between: i) directed tweets from the library and mentions of the library by others on Twitter; and ii) comments from the library and comments from others on Facebook. Three broad classes of Twitter user interacting with the library were revealed: i) accounts strongly linked to the library with multiple to/from tweets; ii) those weakly linked to the library with, typically, a single tweet; and iii) those indirectly linked to the library through tweets mentioning the library and sent by other users. Two divergent forms of Facebook interaction with the library were highlighted: i) a library post generating a large sequence of comments, typically in response to a competition/challenge; and ii) a library post with no comments, typically a photo post or a post inviting readers to click a link to find out more about an event/service. The work presented here is an initial investigation that provides useful insights, and offers a methodology for future research.  相似文献   

8.
Several recent reports pointed out how the practice of using a “second screen” while following a television program is becoming an increasingly widespread phenomenon. When the secondary device is used to read or to comment about a watched program, most of the discussion takes place on popular social media such as Facebook and Twitter. Previous research has shown that the analysis of these contents could lead to a better understanding of the behavior of networked publics and of the structure of the show itself. Nevertheless most of the existing research is focused on the content only and focused on a single episode analysis or on big media events. Leveraging this background, this article presents instead a study focused on the relationships between content and users across an entire airing season of a TV program. Through a quantitative network analysis of the tweets produced during 25 episodes of the Italian political talks show Servizio Pubblico, we identified a small loyal group of viewers. Despite the differences in quantity of content produced, the loyal viewers do not show any sign of forming a community-like structure. We also performed a qualitative analysis of the tweets produced during one specific episode and discussed the elements of the TV show that generated the higher level of engagement on Twitter.  相似文献   

9.
Public agencies need to distribute information to their manifold audience quickly and directly. The emergence of social media platforms has sparked positive projections about future government-public interactions via the internet and almost every EU agency has created social media presences on the leading social media platforms. However, social media accounts of agencies receive strongly varying amounts of public attention and therefore display varying degrees of usefulness to connect with the public. This research examines which factors influence how much long-standing and temporal attention social media accounts of EU agencies receive. Using an extensive Twitter dataset of EU agencies and a new methodology that employs supervised text classification through the novel BERT language model to classify agency tweets, possible explanations of social media attention are tested. Results show that long-standing social media attention (i.e., size of the followership) is mostly explained by salience in traditional news, account age, and tweeting frequency, whilst a more interactive communication style tends to yield more temporal attention (i.e., number of retweets). The findings underline previous assumptions that employing a more interactive communication style maximizes public organizations' potential to connect with their audiences on social media.  相似文献   

10.
The public libraries in the Carolinas engaged with their communities using Twitter throughout the phases of Hurricane Florence in 2018. A total of 161 libraries in Carolinas were examined. The framework of crisis informatics, content analysis, and network analysis were applied to 738 Twitter posts from 17 libraries, which had Twitter presence, to understand interaction details between the libraries and communities that they serve. Findings include that the libraries shared a mixture of both disaster- and non-disaster-related information via their Twitter pages. The disaster-related tweets were mostly shared in the During (291 out of 349) and After (56 out of 349) phases. The number of general library-related tweets in the During phase dropped drastically compared to those in the Before or After phases. The libraries were also retweeting disaster-related tweets from various governmental agencies and NGOs to the community members in their social network. These findings indicate that the libraries switched their roles from a general services institution to an emergency information hub as the threat from the hurricane began affecting the communities. The knowledge gained from our study could be used to improve community resilience by further illuminating the role of public libraries as public infrastructures that host and facilitate the development of social capital during and after disaster events by becoming information and communication hubs.  相似文献   

11.
Domestic violence is a serious public health issue in the United States. In the digital age, social media platforms like Twitter provide users with the opportunity to anonymously share short, 140-character narratives. Following the Ray Rice domestic violence scandal, thousands of women took to Twitter to share their abuse stories using the hashtag #WhyIStayed. Building on existing domestic violence research, we conduct what is, to our knowledge, the first assessment of women utilizing Twitter to share their lived experiences with abusive relationships and reasons for staying. Findings revealed four themes: (lack of) resources, responsibility for abuse, fear, and gender-linked power. The results suggest that Twitter functions as a space where women can share lived experiences about domestic violence, which then fosters discussion about a stigmatized topic. Thus, Twitter functions as a connective mechanism where women can understand the lived experiences of domestic violence and access a large community where information and support can be exchanged.  相似文献   

12.
This study explores science communication on Twitter by investigating a sample of tweets referring to academic papers in five different scientific fields. The specifications of science communicators on Twitter, the characteristics of those who initiate actions (by tweeting), the extent and quality of reactions (retweeting), individual and group interactions, and the distribution of tweets across types of engagement in the process of science communication (i.e., dissemination, consultation, and evaluation) were explored. A broad array of actors is involved in the communication of science on Twitter, with individual citizens and individual researchers playing an important role. In principle, this is promising for creating direct interaction, which can be difficult through more traditional mass media. The vast majority of communication activities regarding academic papers is undigested dissemination with almost no sign of debate, contestation, or collective reflection. Another general finding of this study is that bot accounts play a major role in the science communication landscape on Twitter.  相似文献   

13.
ABSTRACT

The 2017 Equifax data breach left 144.5 million users digitally vulnerable to identity theft and future hacks. The organization’s failure to provide ongoing communication and information regarding the attack, motivated users to form crisis communities within the Twitter platform. This study examines the discourses present within the platform as users discussed the data breach. Digital crisis communities provide researchers opportunities to study how public users respond and react to a digital threat, particularly one that impacts online security and privacy. Through a qualitative analysis of tweets from the 3 weeks after the breach was announced, three discourses emerged that represented user frustrations and reactions to the security violation. These include breaking news, anger and outrage, and blame attribution. The findings of this study are relevant for those studying crisis communication, the Twitter platform, and online communities.  相似文献   

14.
This article is the first in the feature to highlight the social network site Twitter as a tool for health information and it reports on a study by Emma Hughes, who completed an MSc in information and library studies at Aberystwyth University in 2014. Emma's research investigated the quality of health information available on Twitter, in particular the information available on UK alcohol consumption guidelines. Her research suggests that users searching for this information would need certain literacy skills to interpret it correctly. However, there is no doubt that Twitter is an increasingly popular resource for information dissemination and health professionals, and organisations should be encouraged to use it frequently as a tool for sharing information. AM  相似文献   

15.
Twitter has created a number of issues for collegiate athletic programs. Via their tweets, student-athletes have sparked public relations issues for athletic departments and educational institutions. This research examined the messages student-athletes receive from athletic department officials and coaches about Twitter. Semi-structured interviews with 20 student-athletes at a Division I school were conducted. Results revealed that these messages occurred in 1 of 3 areas: (a) (non)training, (b) surveillance/monitoring, and (c) reactive training. The results indicate that student-athletes are left to their interpretations of what constitutes inappropriate Twitter content while also being subjected to monitoring. Education about Twitter typically occurs after a violation of an unclear or unknown policy. This reactionary and ambiguous approach to Twitter appears to be doing little to mitigate controversial tweets. Athletic administrators are encouraged to devote resources to front-end, rather than back-end, training and to define clear boundaries for Twitter usage.  相似文献   

16.
Despite the expectation that social media use in the public sector contributes to enhancing government responsiveness to citizens, few empirical studies exist on whether social media use actually leads to more responsive public administration in practice and how social media are used by governments to build citizen-centric governance. The purpose of this study is to examine what roles are played by mayors and public officials in social media networks to increase government responsiveness. Thus, we adopt social network analysis (SNA) to the Twitter network of public services as well as carry out a case study on interactions among the mayor, local government, and citizens via Twitter in Seoul, Korea. The research findings show that the mayor of Seoul plays the most important role as a bridging hub in the Twitter network. Specifically, the mayor serves as a bridge between different clusters of citizens and public officials as well as a hub for the most connected users in the network. The mayor's role as a bridging hub in the Twitter network contributes to enhancing government responsiveness by making possible to overcome the disconnection between citizens and the local government, and information asymmetry among the mayor, public officials, and citizens.  相似文献   

17.
Sexual assault affects hundreds of thousands of Americans each year. Social media platforms such as Twitter allow users to anonymously share 140-character messages that serve to convey information and foster a supportive community. Following the release of a 2005 video that captured then Republican presidential candidate Donald Trump bragging in vulgar terms about kissing, groping, and trying to have sex with women, women took to Twitter to share their personal stories of sexual assault using the hashtag #NotOkay. The present study examines 1,091 tweets from women who shared their lived experiences with sexual assault. Findings revealed four themes: characteristics of sexual assault, relationship to perpetrator, public vs. private locations, and action and consequence. The results highlight Twitter as a venue for women to share their lived experiences with sexual assault.  相似文献   

18.
Many altmetric studies have analyzed which papers were mentioned how often on Twitter (one of the most important altmetrics sources). In order to study the potential relevance of tweets from another perspective, we investigate which tweets were cited in papers. If many tweets were cited in publications, this might demonstrate that tweets have substantial and useful content. Overall, a rather low number of citations to tweets (n=13,149) by less than 7,000 papers was found. Most tweets do not seem to be cited because of any cognitive influence they might have had on studies; they rather were study objects. Thus, this study does not support a high relevance of tweets (for research). Most of the papers that cited tweets are from the subject areas Social Sciences, Arts and Humanities, and Medicine. Most of the papers cited only one tweet. Up to 65 tweets cited in a single paper were found. An author keyword analysis revealed that the single largest topic seems to be the COVID-19/corona pandemic.  相似文献   

19.
This article examines with whom political journalists interact on Twitter and what information they share. These relations are explored by combining a content analysis and a network analysis of interaction patterns. The activities published on journalists’ personal accounts are studied. Prior research has shown that elite journalists, in particular, mainly seek to remain gatekeepers and tend to normalize emerging communication spaces. Only one-quarter of the parliamentary correspondents in the German Federal Press Conference had an individual Twitter profile as of February 2014. The content analysis of all tweets published during a week in March 2014 (N?=?2210) reveals that German political journalists clearly normalize Twitter to fit existing practices: the journalists mostly tweeted about publicly relevant communication and reported in an information-oriented style. Transparency was limited on their topics of interest, and they did not provide direct opportunities for the audience to become more active in the news-creation process. The network analysis shows that the correspondents especially incorporated politicians into their regular circle of contacts. Nevertheless, the interaction networks were clearly dominated by exchanges between journalists. In this way, journalists’ tweets allow us to observe expert talks rather than encouraging users to participate in a discussion.  相似文献   

20.
Since the beginning of this decade, there has seen an exponential growth in number of internet users using social media, especially Twitter for sharing their views on various topics of common interest like sports, products, politics etc. Due to the active participation of large number of people on Twitter, huge amount of data (i.e. big data) is being generated, which can be put to use (after refining) to analyze real world problems. This paper takes into consideration the Twitter data related to the 2017 Punjab (a state of India) assembly elections and applies different social media analytic techniques on collected tweets to extract and unearth hidden but useful information. In addition to this, we have employed machine learning algorithm to perform polarity analysis and have proposed a new seat forecasting method to accurately predict the number of seats that a political party is likely to win in the elections. Our results confirmed that Indian National Congress was likely to emerge winner and that in fact was the outcome, when results got declared.  相似文献   

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