共查询到20条相似文献，搜索用时 628 毫秒
1.
《The Reference Librarian》2013,54(75-76):265-278
Summary Problem/difficult patron incidents that occur in libraries are on the rise. Library administrators and library employees have attempted to decrease the number of incidents by providing staff training and formulating policies and rules to control the situation. The purpose of this article is to share the proactive steps that the Education and Behavioral Sciences Library, Penn State University Libraries, took to prevent or decrease the incidences of difficult patrons as the library prepares to relocate. The focus was on assisting the frontline staff members, who work on the reference desk, to acquire the competencies they need to provide consistent quality reference services to patrons, and to reduce incidences of unsatisfied, difficult, and problem patrons. 相似文献
2.
以纽约市布鲁克林图书馆为例,通过数据、案例及相关政策,介绍美国公共图书馆多样、具体和人性化的服务。在此基础上展示一幅以提供服务其顾客具有不同年龄、教育、经济和文化背景的宽度为焦点的大型城市公共图书馆的快照。进而阐明公共图书馆在美国人生活中所起的重要作用。 相似文献
3.
Sara E. Grozanick 《Public Services Quarterly》2013,9(4):389-399
The Future Voices in Public Services column is a forum for students in graduate library and information science programs to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to tell us of their visions for the profession, or to tell us of research that is going on in library schools. We hope to provide fresh perspectives from those entering our field, in both the United States and other countries. Interested faculty of graduate library and information science programs who would like their students’ ideas represented in these pages are invited to contact Nancy H. Dewald at nxd7@psu.edu. Sara E. Grozanick is a student in the School of Information and Library Science (SILS) at the Pratt Institute, New York. Recognizing the significance of the Open Access movement to the advancement of scholarship, here she writes a bibliographic essay on research into the citation impact of open access journal articles. The School of Information and Library Science (SILS) at the Pratt Institute located in Manhattan and offering LIS education since 1890, features a curriculum based on Cultural Informatics and World Information, Society & Environments (WISE). The program reflects the arts orientation of Pratt and its alliance with cultural institutions in the city such as the Metropolitan Museum of Art, New York Public Library, and the Brooklyn Museum. The nearly 400 students who attend Pratt-SILS onsite have the opportunity to select a master's program resulting in a MS in Library and Information Science or a MSLIS with Library Media Specialist Certification, archives certificate, or dual degree programs resulting in a MSLIS/MS History of Art, a MSLIS/MFA Digital Arts, or a MSLIS/JD with Brooklyn Law School. ***** 相似文献
4.
《The Reference Librarian》2013,54(65):137-159
Summary As technology races forward, public library OPACs have established a barrier to access. Computer literacy is required of the patron to access the collection through the OPAC. This barrier may be addressed with more active service. Rather than the librarian at the reference desk waiting to be asked, go to the patron. But will the patron accept? This study looks at who did accept and how often. Patrons heading towards the OPAC were greeted by an individual and offered assistance. Conducted at the Guilderland Public Library, a suburb of Albany, NY, in the fall of 1996, this study compares the responses of these patrons grouped by sex and approximate age. In 20 hours over five consecutive days, 189 patrons were recorded. Additionally the study touches upon other factors such as sex, race, dress, and more effective wording for the approach and offer. 相似文献
5.
Kristine Holloway 《图书馆管理杂志》2013,53(3-4):479-493
ABSTRACT Academic libraries serve great numbers of distance learners and must address the unique challenges faced by these students. Technology can bridge the gap in terms of access and use of library resources. Academic librarians working with distance students must examine their student population, determine the needs of their users, and be prepared to adapt technology available to meet those needs. Many academic libraries have adapted Online Computer Library Center (OCLC) ILLiad to allow better support of distance learners. Library models that have used OCLC ILLiad or similar software for distance services are discussed and can be used as a model for change in library distance services programs. 相似文献
6.
《Public Library Quarterly》2013,32(1):53-56
ABSTRACT This is the fourth time we've featured a library's annual report. Our first covered the Denver Public Library. The second analyzed the Memphis-Shelby County Public Library &; Information Center. The Tulsa City-County Public Library was number three. Our fourth feature looks at the Cleveland Library's 2001 Annual Report. 相似文献
7.
8.
Sarah LeMire Stephanie J. Graves Michael Hawkins Shweta Kailani 《College & Undergraduate Libraries》2013,20(3):261-279
AbstractOrienting patrons to library spaces, collections, and services is an important, but time-intensive, challenge for many librarians. Library tours are one strategy commonly employed to familiarize patrons with library spaces and services. Augmented reality provides a new opportunity for librarians to develop engaging and interactive unmediated tours. Augmented reality tours provide participants with an opportunity to explore library spaces and service points while affording librarians the chance to share valuable information about those spaces and services. This article details how one library constructed an augmented reality tour and shares assessment-based insights into participant responses to the augmented reality format. 相似文献
9.
The Health Education Center in Pittsburgh, a community-based health promotion agency which provides library services to health professionals, students, and the lay public, received a resource grant in 1981 from the National Library of Medicine to study professionals' awareness of consumer health information (CHI) materials for their patients and clients. A survey of telephone patrons and on-site library patrons provided details on health professionals' use of the CHI resource center: their areas of interest, the material formats they preferred, and the intended use of the materials. Health professionals' demand for information about consumer-oriented materials and their satisfaction with the HEC library suggest that such a resource can be a valuable asset to a community. 相似文献
10.
Lawrence Olszewski 《图书馆管理杂志》2013,53(6):613-620
ABSTRACT From one library in 1995 to 884 in 2008, the number of Online Computer Library Center (OCLC) libraries in Latin American and the Caribbean has grown significantly. They are presently active in 27 countries and territories. The following chronology highlights not only the significant achievements since 1997 that OCLC has made in providing products and services to the region but also the contributions the libraries in the region have made to OCLC in providing input and advice to the governance and product development. 相似文献
11.
AbstractPrototyping is an incremental process that facilitates those looking to make changes in products, services, or resources. Originating in industrial fabrication process, prototyping can be adapted by librarians to examine changes made to library services, amenities, and resources. They offer a cost-effective way of trying something new and needed, to ensure that patron needs are met. This article modifies prototyping into a five-step process and reviews five examples where the Lee Library used prototyping to inform library decisions to inform the development of library services, amenities, processes, and resources to better serve its patrons. 相似文献
12.
Joshua Berkov 《International Information and Library Review》2019,51(1):88-91
Since 1958, the North Carolina Library for the Blind and Physically Handicapped (NCLBPH) has served patrons throughout the State of North Carolina who have no vision, low vision, or who are unable to physically hold a printed book. The collection includes approximately 128,000 titles in accessible formats; and on average, 2,000 titles are sent out to patrons via USPS Mail each day. As with most public libraries, NCLBPH currently obtains a certain number of copies of each new title. For popular titles, this can produce long waiting lists for patrons who are not able to use NLS’s Braille and Audio Recording Download (BARD) service, available on computers and mobile devices. To solve this problem, NCLBPH is embarking on two pilot projects, one for Digital Talking Books (NLS’s proprietary audiobook format) and one for Braille books. These two pilot projects will eliminate the waiting lists for popular titles by instituting a Books on Demand (BOD) system. 相似文献
13.
ABSTRACT On May 19, 2009, the Online Computer Library Center (OCLC) Members Council held its 90th and final meeting. It was the end of an era that began in 1977, when the Ohio College Library Center changed its name to OCLC and adopted a new governance structure that extended membership in the cooperative to libraries outside Ohio. In the ensuing 30 years, libraries around the world elected 450 delegates to attend three Council meetings each year at OCLC. 相似文献
14.
《The Reference Librarian》2013,54(31):3-13
The State Information and Reference Center of the California State Library provides a number of special services for its partons. These services include compilation and distribution of publications such as Management Trends, a selective annotated bibliography focusing on current trends in business and management, and Special Topics, an irregular series focusing on topics of current interest such as childcare, biotechnology and illiteracy. Other services include providing patrons with direct access to the University of California's online catalog, and indirect access to hundreds of commercial databases. As a service to our very busy patrons, library staff will also gather and send library materials to the offices of patrons who request the service. 相似文献
15.
《The Reference Librarian》2013,54(75-76):11-22
Summary Library staff and other patrons encounter patrons who are one or a combination of the following: mentally ill/disturbed, homeless, street persons, angry, aggressive, unreasonable, rude. Commonly referred to as “problem patrons,” they appear in any type of library: public, academic, institutional, corporate and special. Most of them behave poorly because of their own troubles. The history of “problem patrons,” various types of problem patrons and their identifying behaviors are discussed in this paper. In attempting to define “problem patrons” the information provides a framework for understanding the problems of challenging patrons and for learning to discriminate between problem patrons and patrons who have problems. 相似文献
16.
Jamie Saragossi Gregg A. Stevens Laurel Scheinfeld Jessica A. Koos 《Medical reference services quarterly》2020,39(3):238-253
Abstract The Health Sciences Library (HSL) at Stony Brook University along with the School of Medicine were motivated to make improvements in seating and hours based on survey results from an LCME self-study. Preparation for the site visit from the Liaison Committee for Medical Education helped to garner resources and support for this initiative. To meet the evolving needs of the HSL patrons, librarians completed an overdue collection assessment project which allowed for 142 new seats, including newly designed spaces and furnishings. Ongoing assessment of the redesigned space will be conducted to evaluate success and areas for continued improvement. 相似文献
17.
《The Reference Librarian》2013,54(21):57-70
The Community Access Library Line of Los Angeles County Public Library has provided multilingual information and referral to Southern California since 1979 through a toll-free 800 telephone service. Designed to overcome barriers of language, social services complexity and Los Angeles County's large size for ethnic communities, the toll-free number has provided extended benefits to the public and the library community, making CALL a central contact for the County Library and the designated referral source for literacy programs in Southern California. These benefits include convenience for the public, ease of publicity, effective distribution of library resources and staff skills, and good management information, suggesting that toll-free services have a useful place in library services. 相似文献
18.
ABSTRACT The Google Book Search Library Project has partnered with an array of impressive libraries, including Harvard University, the University of California System, University of Michigan, and the New York Public Library. The reasons for collaborating with Google to further book digitization are different for each library. Moreover, the exact way in which these libraries will use their own digital copies has yet to be decided for many of the libraries involved. While the Google Book Search Library Project remains controversial, the Google library partners are seizing an unprecedented opportunity to amplify the scale of their pre-existing digitization initiatives. 相似文献
19.
ABSTRACT This study explores the nature of electronic reserves (E-Re-serves) and investigates the possibilities of implementing the E-Reserves at the Long Island University/Brooklyn Campus Library (LIU/BCL). 相似文献
20.
《The Reference Librarian》2013,54(57):21-30
Abstract This article presents an annotated list of career and employment web sites to assist librarians and job seekers with locating information on all aspects of career and job searching. General indexes to career and employment resources are provided, along with sites specializing in career fairs, resume services, relocation and newsgroups. The aim of this paper is to present stable, comprehensive, and well maintained sites that provide resources and services without charge. However, some sites that charge for services, such as resume evaluation and writing, have been included because they also offer links to other sites and information that could be useful to a job searcher. 相似文献