共查询到20条相似文献，搜索用时 31 毫秒
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《The Reference Librarian》2013,54(79-80):1-17
Summary Real time digital reference services are now a standard part of reference work in medium to large sized libraries as well as numerous smaller libraries. Aside from the basic questions of whether or not this new computer service will flourish, are the day-to-day activities which make it possible. The contributors to this gathering of opinion and pragmatic activity offer numerous reports and theory about the development and growth of the new approach to answering reference questions. There is a wide diversity of methods and ideas about how digital reference service should be offered to the public. All taking part in this discussion speak from experience and considerable thought about a revolutionary new idea. 相似文献
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《College & Undergraduate Libraries》2013,20(4):75-95
Abstract As library service providers for distance learners, we are constantly searching for ways to assist them in their use of library resources. Virtual (real-time chat) reference is yet another tool to utilize in reaching these students. While virtual reference has been around for several years and many libraries offer such services, as a medium-sized institution, Emporia State University took some time to move into providing such a service on a formal basis. Several issues, including staffing and funding, delayed entrance into this arena. It was not until a collaborative academic reference venture among several academic libraries in the state was proposed that the ESU library was able to offer this service. Advantages and disadvantages of the collaboration will be discussed, as well as lessons learned that can be applied to any collaborative project. 相似文献
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Mary Ann Venner 《Journal Of Access Services》2016,13(2):101-111
ABSTRACTThis article will describe how merging service points in an academic library is an opportunity to improve customer service and utilize staffing resources more efficiently. Combining service points provides libraries with the ability to create a more positive library experience for patrons by minimizing the ping-pong effect for assistance. The Access Services Department at the University of North Texas Libraries was charged with management of the circulation and reference services offered at the service desk. Streamlined planning and modernized management of the desk and its impact on customer service in a changing library environment will be discussed. 相似文献
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Deepa P. K. 《International Information and Library Review》2020,52(2):117-129
AbstractPurpose: This study was conducted to investigate the use of web-based information services in university libraries in Kerala, India.Design/methodology/approach: A survey method was used for the collection of data. The questionnaire method was used to collect data for the study. The study was conducted among the research scholars of four selected universities in Kerala, India.Findings: This study has analyzed the services and resources in the libraries which are provided through the medium of the internet and also the usage patterns of web information services by the scholars of the selected universities. The analysis reveals that most of the university libraries have implemented web-based information services. However, the extent of usage is not to the expected level and this is due to the lack of sufficient awareness about the usage methods of web resources and services. With the help of proper user education and training programs, the present situation can be ameliorated. The findings of this study can be helpful to the authorities to improve the services in the libraries.Originality/value: Proper use of library resources is essential for scholars to bring forth productive research outputs. This study provides recommendations for enhancing web-based services in university libraries in Kerala to provide better services to the users. 相似文献
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《The Reference Librarian》2013,54(95-96):81-98
Abstract As digital and chat reference services become established as another way to do business, many libraries juggle the delivery of consortial and local virtual reference services. Balancing services without overtaxing staff and resources presents a number of challenges. How, for example, do libraries staff more than one chat reference service in addition to traditional services? Or more critically, how are subject specialists used to their greatest advantage in a multi-type library service? This article explores the benefits and issues of offering service at the statewide and local level based on OSU's experience and describes how OSU responded to these issues. 相似文献
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ABSTRACT Given the many changes in our students and their study and research practices, libraries are finding it necessary to seek new ways to reach these students. The Undergraduate Library at the University of Illinois at Urbana-Champaign created a new model to do so. Librarian's Office Hours are a hybrid of reference and instructional services that fulfill the dual purposes of meeting the needs of term paper research counseling and library workshops. This article discusses the strategies involved in the creation and implementation of this service and examines suggestions for the future of such a service. 相似文献
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《The Reference Librarian》2013,54(95-96):173-186
Abstract The Assessing Quality in Digital Reference project is a first step toward understanding the cost of digital reference services in libraries. This article presents three measures isolated by project participants as being most useful for their immediate needs: total cost of providing digital reference service, the cost of digital reference service as a percent of the total reference budget, and the cost of reference as a percent of the total library or organizational budget. In addition, it reviews selected outstanding issues in the ongoing question of how to determine the cost of reference services in libraries and offers direction for further study toward a general cost model for information services. 相似文献
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ABSTRACT As libraries change to meet the evolving needs of our patrons, including the development of online services, many libraries are considering consolidating physical service points to maximize staff and better serve the in-house patron. This article describes the planning, implementation, and evaluation process involved in merging the circulation and reference desks at the University of New Orleans Library. The cross-training process is described in detail, and benefits as well as problems experienced are outlined. The authors also provide advice for those considering a merge at their library. 相似文献
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Laura Galas Sider 《Journal Of Access Services》2016,13(2):91-100
ABSTRACTThis article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service points can improve the patron experience by bringing together circulation, information services, and library privileges. It begins with an overview of the process at Sterling, including the library renovation that enabled our transition. After laying out the planning, training, and implementation phases of the single service point, the essay presents the major issues with which SSPs must contend (staff expertise, integration within the library, and designing a space to suit both staff and patrons) and considers the potential of such service points to improve library services. 相似文献
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《Journal Of Access Services》2013,10(3):15-20
ABSTRACT In order to learn from experiences of academic libraries that combined their Circulation and Reference functions into one service point, an informal survey was conducted through relevant listservs. Some academic libraries have combined Circulation and Reference Departments at one desk and others are in the process of doing so. The results summarize the responses with a discussion of the various models and outcomes. 相似文献
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《The Reference Librarian》2013,54(94):69-94
Abstract As the Government Printing Office completes its transition to an electronic distribution system for government information, reference services within the Federal Depository Library Program (FDLP) are changing as well. In addition to meeting new user needs and using new resources to do so, many government information librarians find themselves working in new environments within their libraries. Throughout the 1990s, many FDLP institutions reorganized reference services in order to provide government information assistance at the library's main reference service point. This article reports the results of a survey of FDLP institutions identifying the factors contributing to the reorganization of services, the process and success of reorganizing within these libraries, and the pros and cons of these service arrangements. 相似文献
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《The Reference Librarian》2013,54(69-70):151-158
Summary There is a long history of exchange between librarians and adult educators. This history not only points to previous successes but also highlights a tension of defining an appropriate focus within libraries for the provision of adult education. The similarities between contemporary adult education thought and reference services can provide some interesting possibilities in looking toward the future of reference in a digital age, both in terms of service and professional development. 相似文献
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《The Reference Librarian》2013,54(69-70):363-378
Summary International adult learners are a growing patron constituency. They share a number of common characteristics, notably their unfamiliarity with many library services. In addition, barriers such as language and communication differences as well as functional issues present challenges to effective service. Libraries can better meet the needs of International Adult Learners by determining what their needs are. In so doing they will be able to provide better programming and improve library instruction. In addition, libraries can partner with other community agencies and institutions to improve service for International Adult Learners. Staff training should also be undertaken to improve the ability of library personnel to interact with this particular user group. 相似文献
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Ryan Greenwood 《Legal Reference Services Quarterly》2013,32(3):102-114
AbstractThis article discusses the marketing and promotion of special collections in academic law libraries as complementary to, and a part of, effective reference services based in those collections. The two activities can share similar goals and be mutually reinforcing: good marketing can lead to better reference service and an increase in patrons using special collections; and better, more engaged reference service can lead to long-term interest and support for special collections among a library’s stakeholders. 相似文献
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《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(3):105-112
ABSTRACT Electronic reserves are being offered at colleges and Universities across the country creating an opportunity for collaboration between the library units of academic libraries. Library units with course reserves in medium and large academic libraries can capitalize on the benefits working with a centralized scanning unit, thus consolidating the scanning process of electronic reserves processing. The cooperation between library units to provide better service results in a positive relationship between course instructors, students, and the library. 相似文献