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1.
ABSTRACT

This article seeks to provide an understanding of the issues in and possible steps of aligning the library's assessment processes to distance education service delivery. Through a review of the literature and current practices, the researcher sought to identify the need and value of aligned performance assessment processes for libraries, the primary contributing alignment factors affecting the library assessment process, and potential benefits of improved alignment of the assessment process for libraries in aligning assessment to the distance education services provided to customers. The results of the review suggest that libraries can improve the reporting and value of their assessment processes by improving the alignment of their assessment processes to distance education service delivery in 2 ways: internally through the use of consistent and innovative processes, metrics, and culture within the library and externally by embracing the alignment factors and available technologies of the library's service environment. The library must progressively elevate the alignment of the library's assessment processes from the traditional internal nonalignment of assessment to the total internally–externally integrated aligned assessment. This article concludes with a conceptual model of aligning library performance assessment to distance education service delivery for the effective reporting of library value and performance to stakeholders.  相似文献   

2.
ABSTRACT

Academic libraries are facing increased demands for improved accountability while the academic library service environment is in a constant flux of transition. Aligned assessment processes focus on integrating and aligning the assessment process components of assessment, capacity, stakeholders, participation, technology and organizational leadership to improve their effectiveness and their results. Libraries that can effectively align their assessment processes to the service environment in which they operate will be more successful in demonstrating and reporting assessment of their organizational performance to stakeholders, thus increasing access to strategic opportunities and resources. doi:10.1300/J106v14n03_08  相似文献   

3.
文章以数字移动环境下少儿数字阅读推广服务的基本特征为切入点,从图书馆、利益相关者、用户三方视角梳理少儿数字阅读推广服务中的难点与障碍,分析公共图书馆少儿数字阅读推广服务现状,并提出如下建议:重视数字资源内容建设,建立分级阅读服务;加强数字阅读和教育培训,促进儿童数字信息素养提升;打造数字阅读推广平台,创新服务模式;联合社会力量参与合作,重塑少儿数字阅读推广服务品牌。  相似文献   

4.
Abstract

This article describes the current distance education environment for university libraries and the distance education library services for faculty and students. The authors surveyed selected Association of Research Libraries (ARL) members to determine current services and the changes in distance education library services since the 1996 ARL SPEC Kit Survey. The 2003 survey included the library services listing from the “Guidelines for Distance Learning Library Services: A Draft Revision,” prepared by the Distance Learning Section of the Association of College and Research Libraries, ALA.  相似文献   

5.
PurposeThis study analyze academic library services during Covid-19 pandemic (2020 and 2021), as well as the challenges they face, emerging library roles, and the most effective communication tools.MethodA systematic review of the relevant literature was undertaken following PRISMA guidelines. The relevant literature was retrieved from four major scholarly databases (Scopus, Web of Science, Library, Information Science & Technology Abstracts (LISTA), and Library and Information Science Abstracts (LISA)). The relevant 23 studies were included fulfilling inclusion criteria. A quality assessment of the included studies was also performed.FindingsThe findings revealed that Covid-19 pandemic is certainly effecting and transforming libraries, their services and management. The library services during Covid-19 pandemic, their fundamental challenges, emerging roles, and available preferable communications tools are the categories in this study to better understand the pandemic-transformation.ImplicationsThe practical and policy implications are that libraries must establish infrastructure and improve accessibility in order to provide the best possible support to modern library users who access resources remotely in this rapidly evolving digital environment. Organizational policymakers and library directors should prepare emergency and disaster management plans. The libraries should ensure their presence on social media and make use of their library websites.  相似文献   

6.
ABSTRACT

This article uses the case study of developing a collaborative “out-of-hours” virtual enquiry service by members of the Northern Collaboration Group of academic libraries in the north of England to explore the importance of communication and collaboration between academic library services in enhancing student learning. Set within the context of a rapidly changing UK higher education sector the article considers the benefits and challenges of collaboration and the contribution of library services to the student experience. The project demonstrated clear benefits to student learning and evidence of value for money to individual institutions as well as showing commitment to national shared services agendas. Effective communication with students, with colleagues and stakeholders in our own and other Northern Collaboration member institutions, and with OCLC, our partner organization, was a critical success factor in the development, promotion, and uptake of the new service.  相似文献   

7.
ABSTRACT

Five years ago the Association of College and Research Libraries published “The Value of Academic Libraries” report, spurring academic libraries to action concerning assessment. Communicating library value is especially important when reaching distance learning populations outside the walls of the library. By employing marketing and branding strategies combined with the library's inherent characteristic of compassionate service, the library can use its powers for good to communicate value and gain advocacy for the library. This article discusses one distance learning librarian's experience building campus partnerships by assessing library services, and using assessment to build advocacy for the library within the institutional distance learning community.  相似文献   

8.
《图书馆管理杂志》2012,52(1):94-107
ABSTRACT

Academic research libraries can employ several approaches to advance the institutional mission. First, libraries can shift from goals focused on collections and traditional library services and instead align with their campus academic plan and an emphasis on supporting the institution's strategic initiatives. A second approach is for libraries to modify their organizational structures from being function-based on the tasks that traditional libraries performed (e.g., public services, technical services, collection development) and move instead toward organizational units that directly support their university's missions (e.g., undergraduate education; graduate and professional education; research, scholarship, and creative activity; and public engagement). The key is to have library staff engaged in work that contributes to vital institutional outcomes such as student success and faculty research productivity. Academic research libraries should also continue to work towards an assessment program that demonstrates the value of the academic research library in providing quality services that advance the institutional mission.  相似文献   

9.
《图书馆管理杂志》2013,53(3-4):333-339
Abstract

While the need for a plan to evaluate distance library services is clear, the means by which this work should be done is less obvious. Faced with a variety of measurement tools, it can be difficult to decide not only what to evaluate but also how to do it. With the goal of providing information on how to develop appropriate assessment instruments to document performance and service quality, this paper gives an overview of the assessment movement. As a lens through which librarians, administrators, accrediting bodies and other stakeholders might view the effectiveness and value of distance library services, the Distance Learning Library Services (DLS) Guidelines serve as a framework that can be used to build an assessment strategy, as well as a gateway to other measurement tools and accreditation standards.  相似文献   

10.
Abstract

This article documents the development of library services to distance education students in conjunction with the growth of online distance education courses at the University of Scranton. Personal computers and the development of the Internet have had a significant impact on the delivery of library services to patrons and have given academic libraries the ability to provide distance education students with library services and resources equivalent to those provided for campus students.  相似文献   

11.
As technology and the stewardship of research data continue to improve, academic libraries have made progress in establishing themselves as hubs and leaders for research data services on campus. They have been called on to assure cross-campus collaboration and support to develop a united service to meet their community's needs. However, evidence as to how libraries play a crucial role in leadership, whether other stakeholders' involvement makes a difference, and if so, how that involvement makes a difference is not well-documented. The findings of this study add empirical evidence in supporting the value of library's leadership and stakeholder engagement in developing research data policy and services. The secondary analysis of the survey data found that libraries tend to offer more extensive services when they take primary responsibility for developing the policy and service. It also found that the more internal stakeholders involved in developing the policy and service, the higher level of service maturity the libraries offer. Partnership with external stakeholders leads to more comprehensive and deeper services.  相似文献   

12.
Internet Filters     
ABSTRACT

As technology continues to influence the way we do business, change has been and will continue to be inevitable. All around us, we see the Internet playing a major role in our lives from the way we pay bills and do banking to the way we buy stock, shop as consumers, and obtain an education. You can't escape it, and librarians long ago realized this truth. To wit library services have evolved to accommodate the informational needs demanded by this ever-expanding industry. This evolution of library services can be seen, for example, in the way we promote and provide reference, circulation, and reserves services with inroads even into technical or resource services. With distance education libraries are positioning themselves to be major players in this phenomenon at all levels: local, national, and international. One library service that is beginning to proceed into the distance-learning arena is interlibrary loan/document delivery. Interlibrary Loan, a traditional library service for local users, whether provided by an academic, public, or special library is finding itself in the distance education movement. To explore this, the focus of this article is to examine the ways in which interlibrary loan impacts and supports distance education through technology and services.  相似文献   

13.
《The Reference Librarian》2013,54(69-70):205-217
Summary

Distance education services provided by a number of Australian university libraries are considered. Attention is paid to agreements between libraries, library staff involvement in program and information skills development, evaluation of services, and the evolution of online delivery. This paper establishes that little provision is made for the specific support of the adult learner in distance education and argues that flexible delivery initiatives are diminishing the distinction between on- and off-campus services, irrespective of client-base.  相似文献   

14.
《The Reference Librarian》2013,54(74):103-120
Summary

As electronic reference services become routine in many libraries, it is time to systematically examine how they are being implemented and used. Unfortunately, few libraries have rigorously examined their electronic reference services. We still know very little about who uses electronic reference services or why. We also do not know how satisfied our users are with the new services we are providing. This article provides an overview of the chief methodologies available for conducting assessments of electronic services (e.g., surveys, usability studies, observation, etc.). Existing criteria for evaluating reference services are discussed with suggestions for how they can be applied or adapted to the online service environment.  相似文献   

15.
ABSTRACT

Established services have the benefit of experienced and knowledgeable staff, confirmed money streams, designated space and resources, and recognized links to users and stakeholders. So when change needs to happen, it requires a great deal of patience, skill, and an unwavering belief in a better future. After more than 30 years operating in a large academic institution, a distance education (DE) library service needed change. Services needed to be added, resources needed to be improved, and overall processes needed to be streamlined and upgraded. This article will reveal the dramatic changes that occurred over the span of 6 months to change this service from an office literally drowning in paper with a “this-is-the-way-we've-always-done-things” orientation to a new paperless service with a Web-based request, monitoring, and statistical tracking system. Screen shots demonstrate how staff track requests and keep separate records for library and distance education departmental reporting purposes.  相似文献   

16.
Abstract

This article discusses the marketing and promotion of special collections in academic law libraries as complementary to, and a part of, effective reference services based in those collections. The two activities can share similar goals and be mutually reinforcing: good marketing can lead to better reference service and an increase in patrons using special collections; and better, more engaged reference service can lead to long-term interest and support for special collections among a library’s stakeholders.  相似文献   

17.
[目的/意义] 研究学科交叉融合环境下高校图书馆的应对策略,为高校图书馆抢抓历史机遇、应对现实挑战提供思路和参考。[方法/过程] 探讨学科交叉融合对高校图书馆的影响,阐述高校图书馆支持跨学科研究和教育的必要性及可行性,分析高校图书馆在学科交叉融合环境下的角色定位和服务策略。[结果/结论] 学科交叉融合影响着高校图书馆馆藏资源、信息组织与检索以及学科服务的质量,支持跨学科研究和教育是图书馆生存发展的必然选择和提升地位的有效途径。凭借跨学科服务基础和中立性质,高校图书馆应作为孕育者、连接者及主导者,做好系统谋划、推动资源建设、促进信息获取、发挥空间优势、深化学科服务,推动高校的跨学科研究和教育健康发展。  相似文献   

18.
ABSTRACT

Offering quality services and evaluating the rate of success in providing users with target services is the pervasive importance of academic libraries. The central purpose of this study is to determine key dimensions of service quality and satisfaction through developing a new item-scale for evaluating service quality and satisfaction in academic libraries. For primary data collection the study used a 28-item instrument based on five dimensional modified version of SERVQUAL. Respondents were asked to indicate their degree of opinions in the three-columns format: desired service expectation, minimum service expectation, and perception of service performance on a 7-point Likert-type scale. The researcher initially conducted a pilot survey to clarify the overall structure of the questionnaire items to be accepted and used. The reliability of the analysis of data with distinct service attributes were taken from ten public and private university libraries in Bangladesh. Subjecting data obtained to exploratory factor analysis shows that academic library service quality and satisfaction is related to four basic dimensions: caring, competence, resources, and library as a place. Twenty-six service items were identified after extraction through exploratory factor analysis, where nine items were shown before “caring,” five items for “competence,” seven items for “resources,” and five items for “library as a place.” The result in fact provides a generic and robust instrument and recognizes a new item-scale, namely “real service expectation” for the librarians and information science practitioners in the assessment of service quality and satisfaction in academic libraries and in the related fields.  相似文献   

19.
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20.
《图书馆管理杂志》2013,53(3-4):483-509
ABSTRACT

A growing number of institutions are offering courses and degrees via distance education; however, distance education librarianship is a relatively new and often less defined field of librarianship. This paper will present the results of a survey to discover career paths leading to distance education librarianship. Based on a survey of subscribers to the OFFCAMP listserv, it asked questions such as: Is there a “typical” career path? Does previous or continuing work in other library units benefit a distance education librarian? What are the most important qualifications for a distance education librarian? Profiles of the education and experience of distance education librarians were analyzed for commonalities. The study concluded that distance education librarians come to their positions from a variety of experience, not always in libraries, but predominantly from library public service departments. A typical career path for distance education librarians is not evident at this time.  相似文献   

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