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1.
ABSTRACT

This article explores the concept of service branding in the context of libraries and information organizations. We discuss community perceptions of library brand value from the librarian's perspectives in the context of public and academic libraries. Librarians’ thoughts and viewpoints in improving the community's library experience are also discussed. The findings highlight the importance of improving the library's visibility, creating appealing ambience, and developing a strategic branding plan in order to provide robust, compelling, and meaningful experiences for their community.  相似文献   

2.
ABSTRACT

It can be a struggle to generate active student participation in library instruction. It is often the first and only time that the instructor will meet with the students, students have a wide range of knowledge and experience, and the instruction is often given in a location outside of the students' familiar classroom. A student response system, or clicker system, can be a tool that helps keep students engaged and actively participating. It can also provide the means for a library instructor to dynamically adjust a class as it progresses, tailoring it for the needs of those particular students.  相似文献   

3.
Abstract

By designing an innovative practicum for a graduate information science student, a library can provide Internet training tailored to fit the specific needs of its college faculty and staff. In addition to program credit, a student gains bibliographic instruction experience in a real world, evolving library environment, and both institution and student benefit from a project that addresses the genuine needs of the institution.  相似文献   

4.
《Public Library Quarterly》2013,32(3-4):53-65
Abstract

NOAH (New York Online Access to Health) is a Web site developed by four library partner organizations, in an effort to provide timely, accurate and unbiased health information to the health consumers in New York City in both English and Spanish. Since expanded to include two other partner organizations, NOAH continues, with the help of volunteer librarians, to expand and enhance the site, always with the mission to provide full-text health information in the most user-friendly method possible.  相似文献   

5.
ABSTRACT

Faced with increased demand from student and faculty for a speedier and more user-friendly method of obtaining materials from other institutions, the interlibrary loan (ILL) department sought to implement a management system which would accomplish the task. Students wanted remote interconnectivity to the system and staff wanted increased workflow efficiency, reduced paper work, and better data management. This paper focuses on Washington College's experience in selecting and implementing an interlibrary loan system, which would enhance student satisfaction as well as that of the library staff.  相似文献   

6.
Abstract

This article discusses the results of a study concerning the interactive effects of learning style and computer competency on student satisfaction in library and information science (LIS) distance learning courses. “Concrete” and “abstract” learners react differently to online courses given different technology backgrounds. This study finds a statistically significant relationship between student satisfaction with Web-based courses, the grouping differences of learning style preferences (converging, diverging, assimilating, accommodating), and computer competency (high level and low level). The study concludes that, when students differ with regard to computer competency, there is a difference among learning styles with respect to student satisfaction level.  相似文献   

7.
ABSTRACT

This article provides a case study of recent curriculum development in a freshman skills program which integrates critical thinking and English composition as linked courses at Gonzaga University. Known as “thought and expression” courses, this block of courses, which also includes speech communication, can be taken by students separately or in a linked cohort with the same twenty students in each class. In linked courses, faculty are generally aware of each others' course topics and assignments, and they meet to discuss student progress and look for opportunities for curriculum integration. In this case study, library faculty were included in the instructional team, and information literacy skills that relate to critical thinking were integrated into the goals of the critical thinking and English composition courses. Faculty involved in the courses believe that integrating library skills into course goals adds coherence to the curriculum; it also helps students to achieve the developmental goals of the learning community created by this course model.  相似文献   

8.
ABSTRACT

The authors present assessment strategies, research results, and decision making in the process of building a website and formalizing management procedures for a library in Kerala, India serving a significant number of deaf students. The strategies include user interviews and developing user experience personas, collecting and incorporating examples from other library sites in building a new website, and communicating new methods of managing and promoting library resources to the university community. The co-presenters encountered difficulties and some resistance regarding their suggestions for changes in the website as well as the public and technical services offered by the library due to differences in infrastructure and expectations in academic culture.  相似文献   

9.
《图书馆管理杂志》2013,53(1-2):259-266
Abstract

The article examines the role that student support services plays in planning a distance learning program, especially the services offered by a university library. The content of the paper is based on the experience the author acquired as a member of Texas Tech University's Distance Learning Council. The Council's efforts to plan a program that will include strong support from the Library are discussed.  相似文献   

10.
ABSTRACT

Courses: This activity is designed specifically for public-speaking courses, but it could be used in the general introductory communication course. It also holds potential for use in persuasion, argumentation, or strategic communication courses.

Objectives: This activity helps students understand audience as a more complicated concept—one that recognizes the power of a speaker in creating and challenging communities and interrogating power through their performative speeches in the courses named above.  相似文献   

11.
Courses: This semester-long assignment can be featured in undergraduate or graduate communication courses that include a major writing assignment such as research methods, capstone classes, senior thesis sections, or advanced courses on topics such as interpersonal, intercultural, and interracial communication. This assignment is suitable for face-to-face, online, and blended courses.

Objectives: By completing this assignment, students should be able to (a) outline and draft a full research paper or comprehensive literature review on a course-related topic, (b) tailor their papers to meet the requirements of an editor’s call for papers, (c) peer review and provide constructive feedback on classmates’ scholarly papers, and (d) revise and resubmit their original research papers to a mock journal.  相似文献   


12.
ABSTRACT

Based on in-person, task-based usability testing and interviews, the authors' library Web site was recently overhauled in order to improve user experience. This led to the authors' interest in additional usability testing methods and test environments that would most closely fit their library's goals and situation. The appeal of card sorting methods became evident: learning more than users' points of confusion interacting with the site, but learning users' preferences for grouping pages or concepts and naming various library links. The appeal of the online venue for card sorting was first that testing could incorporate input from a larger base of users than in-person testing alone, and, additionally, that testing could include the university's online-only student population.  相似文献   

13.

Effective handling of customer complaints is obviously in the consumers’ interest, but analysis of the letters can also provide valuable information to the organization. Organizations can use customer complaints as a way of recording organizational information and tracking effectiveness of their consumer relationship management. In this paper, we argue that organizations should adopt the use of semantic network analysis as an efficient and effective means to track complaints ‐ and what customers are complaining about ‐ over time. We present an example of the use of semantic network analysis with the complete texts of all complaint letters sent to an organization during a one‐year period. The semantic network analysis of the text of the complaint letters identifies the central concerns of this customer group and suggests that the organization address these issues. Through the use of semantic network analysis, an organization can uncover trends and provide support for decision‐making regarding customer relationship management issues.  相似文献   

14.
Abstract

This chapter covers the field of operations management/ operations research. The authors provide in-depth reviews of prominent sites, including those of professional organizations and academic institutions.  相似文献   

15.
ABSTRACT

A distance learning librarian shares her experience as a member of a faculty learning community devoted to technology innovation in education. Participants in the learning community include faculty from a range of disciplines all working on projects to enhance student learning through instructional technology. The librarian was selected to participate in the community to develop online learning objects using Camtasia. In addition to discussing the practical considerations of developing the learning objects, the poster session will focus on the learning community experience. How did collaboration and dialogue with other faculty affect the project? What did the librarian's participation and unique perspective contribute to the learning community as a whole? Finally, recommendations for establishing similar formal or informal learning communities will be offered.  相似文献   

16.
ABSTRACT

Reading fiction can teach sophisticated management skills. The difference between paraliterary fiction that focuses on escaping reality and literary fiction that analyzes reality is important. All reading can help improve basic literacy including increased comprehension and reading speed. Intermediate skills provide the manager with specific lessons on how to manage. Advanced skills, obtained from reading literary fiction, include empathy, the ability to interpret and create sophisticated texts, and an increased possibility of recognizing the “truth” in any environment. Traditional business publications offer more direct training but often overlook the complexities that the experienced manager will encounter and overemphasize the possibilities for success.

Column Editor’s Note This JLA column will consider issues of education and training for management positions in libraries and other information organizations from the perspectives of both the provider and the recipient. The column will appear in odd-numbered issues of the journal and focus on management education/training at various stages of the individual's career including the effectiveness of these efforts, their content, and the specific challenges of teaching and learning within the field of librarianship. The column will address both theoretical and practical concerns. Prospective authors are invited to submit articles for this column to the editor at aa3805@wayne.edu.  相似文献   

17.
《期刊图书馆员》2013,64(1-2):151-166
ABSTRACT

Electronic Resource Management (“ERM”) Systems have developed quickly-especially since the release in 2004 of the report of the Digital Library Federation's Electronic Resource Management Initiative (“ERMI”). Several ILS and other vendors have now developed systems based on the “ERMI Specifications” and sold them to some 300 libraries worldwide. While these specifications provide a firm basis for current systems, early experience points to additional needs or requirements for future development. A second phase of ERMI will address some of these needs, including professional training of librarians on “mapping” license terms to the ERMI data dictionary, collaboration with other organizations on refining standards for communicating license terms, and efforts to automate usage data gathering through a protocol called SUSHI (for “Standardized Usage Statistics Harvesting Initiative.”) Additional issues or areas needing development include greater integration with Integrated Library Systems, standards for and inclusion of more detailed coverage data, integration between link resolvers and ERMs, and automation of administrative tasks.  相似文献   

18.
Background:In 2015, librarians at Purdue University began fielding requests from many disciplines to consult or collaborate on systematic review projects, and in 2016, health sciences librarians led the launch of a formal systematic review service. In 2019, Purdue University Libraries was reorganized as the Libraries and School of Information Studies (PULSIS) and assigned its own course designation, ILS. The increase in calls for systematic review services and the ability to teach ILS courses inspired the development of a credit-bearing ILS systematic review course.Case presentation:We designed, taught, and assessed a one-credit systematic review course for graduate students, using a backward-design course development model and applying self-determination theoretical concepts into lessons, assignments, and assessments. Using qualitative pre- and post-assessments, we discovered a variety of themes around student motivations, expectations, and preferences for the course. In quantitative post-class assessments, students reported improved confidence in all systematic review processes, with the highest confidence in their ability to choose and use citation management managers, describe the steps in the systematic review process, and understand the importance of a reproducible and systematic search strategy.Conclusions:We considered our pilot a success. Next steps include testing 2- and 3-credit- hour models and working to formally integrate the course into departmental and certificate curriculums. This case report provides a model for course design principles, learning outcomes, and assessments that librarians and library administrators can use to adjust their systematic review services.  相似文献   

19.
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20.
ABSTRACT

Leadership training tends to focus on development and performance of leadership skills with the implied understanding that the position is permanent or the appointment is formalized. Yet organizations require temporary leaders during leadership gaps but there is limited information on serving in an acting role or for a short period of time. Serving as an interim leader has unique challenges and opportunities but several considerations should be made to make this a positive experience providing smooth transitions for an organization.  相似文献   

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