共查询到20条相似文献，搜索用时 31 毫秒
1.
《The Reference Librarian》2013,54(82):69-105
Abstract The Illinois Fire Service Institute (IFSI) Library, established in 1990 to support instructional teaching and research, continued to support the academic programs in the Institute while initiating and developing its Outreach Program in 1998. This program provides library and information services to Illinois fire departments and firefighters throughout the state. Since establishing the Outreach Program, the IFSI Library has accumulated more than 7,000 entries in a “Reference Request Database.” This paper reports and analyzes the data, including request methods, delivery methods, types of requests, and types of resources. Trends indicate a change over time in request and delivery methods. Different regions of the state and different user groups have begun to use the library. The research can serve as a model for designing, developing and evaluating outreach reference service in a special or small library dedicated to meeting the information needs of remote library users. 相似文献
2.
Norma Blackburn 《Health information and libraries journal》2001,18(4):203-212
This research focuses on identifying the information needs of health professionals, social workers and staff from voluntary agencies, who work together in the provision of services for people with a mental illness. The aim is to provide a fully integrated library and information service for mental health and social care. A number of recent government reports have prompted this research. These have culminated in the publication of the National Service Framework for Mental Health. It was decided to conduct a qualitative study using 17 semi‐structured interviews with individuals and multi‐professional groups. A thematic analysis highlighted a number of key themes including: information need, information seeking behaviour and information flows. Results have indicated that because of the dispersed nature of mental health services, across primary and secondary care, and from statutory and non‐statutory organisations, information technology is viewed as the only realistic vehicle to provide the required information. As specialist mental health trusts are configured, covering wider geographical areas, this can only increase the reliance on information technology, for information access and information sharing. 相似文献
3.
《The Reference Librarian》2013,54(49-50):123-134
Our society is becoming more and more culturally and ethnically diverse. It is imoortant that libraries respond to this fact by reflecting diversity in both their collections and services. In order to do so, reference librarians must understand other cultures, be aware of the information needs and information seeking behavior of patrons wilh multicultural backgrounds. Through a literature review, some characteristics of multiethnic groups in the information seeking process are summarized. Barriers to effective communication in the iibraries include language, conceptual awareness of library services, and philosophy of education. Among ethnic groups, informal social networks and gatekeepers play a crucial role in seeking information. Guidelines are suggested to achieve effective communication with patrons for whom English is a second language. Recommendations are also made for meeting the goals of diversity in reference service. Important topics discussed are: effective communication, special program development, needs assessments and outreach, and training and recruitment. 相似文献
4.
Katherine Bell Steven William Glover Colin Brodie Anne Roberts Colette Gleghorn 《Health information and libraries journal》2009,26(2):136-142
Background: Within NHS North West England there are 24 primary care trusts (PCTs), all with access to different types of library services. This study aims to evaluate the impact the type of library service has on online resource usage. Methodology: We conducted a large‐scale retrospective quantitative study across all PCT staff in NHS NW England using Athens sessions log data. We studied the Athens log usage of 30 381 staff, with 8273 active Athens accounts and 100 599 sessions from 1 January 2007 to 31 December 2007. Results: In 2007, PCTs with outreach librarians achieved 43% penetration of staff with active Athens accounts compared with PCTs with their own library service (28.23%); PCTs with service level agreements (SLAs) with acute hospital library services (22.5%) and with no library service (19.68%). This pattern was also observed when we looked at the average number of Athens user sessions per person, and usage of Dialog Datastar databases and Proquest full text journal collections. Discussion: Our findings have shown a correlation of e‐resource usage and type of library service. Outreach librarians have proved to be an efficient model for promoting and driving up resources usage. PCTs with no library service have shown the lowest level of resource usage. 相似文献
5.
McGowan JJ 《Bulletin of the Medical Library Association》2000,88(4):355-361
Service to the state is one of the core principles of the land-grant mission. This concept of service is also fundamental to a significant number of outreach activities in academic health sciences libraries, particularly those libraries affiliated with the public land-grant universities. The Dana Medical Library at the University of Vermont has a lengthy tradition of outreach to health care providers and health care consumers of the State of Vermont. Building on the foundation of the land-grant institution-which grew out of federal legislation introduced in the mid nineteenth century by Justin Morrill, Vermont's congressional representative--the Dana Medical Library has based its outreach activities on its dedication of service to the state in the promotion of healthy citizens through information dissemination in support of health care delivery. Reengineering library services designed to meet the specific information needs of its diverse clientele, partnering with disparate health care organizations, and relying on fees for service to expand its outreach activities, the Dana Medical Library has redefined the concept of health information outreach for the new millennium. 相似文献
6.
Rebecca Dorset 《Health information and libraries journal》2014,31(1):75-78
Outreach services are becoming more prevalent throughout the health library sector both in the UK and abroad, and they have the potential to impact on information support for evidence‐based medicine. This article reports on a study which explored the perceptions of UK health library staff about the term ‘outreach’ and demonstrated that a variety of services are being offered under this umbrella term. Whilst practitioners are also divided over the impact of outreach services, many of them see this as key to future service developments. The study was completed by Rebecca Dorsett as part of her MSc in Information and Library Management at Northumbria University. She was supervised by Sue Childs and graduated in 2012 with a Distinction. Rebecca is now due to commence a new role as Information Support Officer for the Ministry of Defence. AM 相似文献
7.
黄传慧 《中国科技资源导刊 (中国信息导报)》2010,(1):59-63
文章研究在Web2.0环境下的图书馆信息服务,分析图书馆传统信息服务的现状和不足,详细论述Web2.0带给图书馆信息服务业务、服务环境、用户需求、信息交流方式的变化,并提出图书馆的应对策略。图书馆只有改革信息服务内容、创新信息服务模式、培训图书馆员,为用户提供更优质的服务。 相似文献
8.
美国高校图书馆延伸服务及其对我国的借鉴意义 总被引：1，自引：1，他引：0
延伸服务是高校图书馆冲出图书馆围墙的限制,主动为高校师生提供的服务。以案例分析的方式介绍美国高校图书馆面向不同用户群开展的延伸服务,其中包括:大学新生、少数民族生、住校生和专门院系的师生。美国高校图书馆延伸服务的创新对我国高校图书馆更好地开展延伸服务具有重要的借鉴意义。在开展延伸服务的过程中,高校图书馆应该在拓展服务内容的基础上,合理安排时间和空间、采用灵活多样的宣传方式,并积极与高校相关部门开展合作活动。 相似文献
9.
Background: Worcestershire Health Libraries provides services to all NHS and social care staff in Worcestershire. Despite intensive marketing, statistics showed low usage of the library service for professions allied to technical services and allied health professionals. Objectives: To discover why there was low usage of the library services using qualitative techniques and to use focus groups as a marketing opportunity. This article also aims to outline the processes involved in delivering focus groups, the results gained, and the actions taken in response to the results. Methods: Focus groups were conducted in two departments, Pathology and Occupational Therapy. The Biochemistry department (part of Pathology) had two focus groups. An additional focus group was conducted for all the Pathology education leads. Occupational Therapy had two meetings, one for hospital based staff, and the other for community staff. Results: Issues centred on registration, inductions, time, library ambience, multi‐disciplinary service and resources. The findings raised marketing opportunities and the process identified potential candidates for the role of team knowledge officer, to act as library champions within departments. It also identified areas in which the library service was not meeting user needs and expectations, and helped focus service development. Conclusions: Focus groups allowed an opportunity to speak to non‐users face to face and to discover, and where appropriate challenge both their, and library staff’s pre‐conceived ideas about the service. The information revealed gave an opportunity to market services based on user needs. 相似文献
10.
Ken Williment 《Public Library Quarterly》2020,39(5):410-420
11.
Scott Sikes 《Public Library Quarterly》2020,39(4):363-388
ABSTRACT Outreach services provided by rural public libraries are crucial to fulfilling their mission to provide information access to the widest array of user groups. Particular socioeconomic and geographic factors in rural areas present challenges of access to information resources, yet there exists only a limited amount of published scholarly work examining outreach services provided specifically by rural public libraries. This case study of outreach services to elder users offers contextual evidence for the centrality of social equity and access to the larger work of rural public libraries. Primary data were collected through four semi-structured focus group meetings conducted with elder users of the agency’s outreach services as well as through narrative interviews with six agency staff members. Principal findings showed that elder users had particular information needs related to entertainment and intellectual stimulation, challenges of transportation, and a limited access to technology and internet service. WCPL outreach services were found to positively impact the lives and general well-being of elder users by providing vital social and community connections and serving as a key link for elder users to an institution understood to be central to the life of the community in general. 相似文献
12.
《Library & information science research》2004,26(3):338-350
Library literature suggests that staffing and metropolitan status may affect a public library's provision of outreach efforts. Data from a 1999 survey of Arizona public library service outlets do not support the role of metropolitan status in outreach provision but reaffirms the role of staffing. In this dataset, Arizona public library service outlets had ongoing outreach efforts, with schools and preschools being the most popular venue for providing those services. Analyzing outlets' provision of outreach as a function of staffing revealed that there is a positive relationship between the number of librarians on staff and the odds that a library would conduct outreach. While metropolitan libraries were also associated with an increase in the odds of conducting outreach and making school visits, this was assumed to be a spurious correlation due to the lack of significance in models accounting for staff and metropolitan status. 相似文献
13.
《Library & information science research》2000,22(2):145-163
Knowledge about the information needs and seeking behavior of scientists could play a vital role in meeting their information needs effectively. Libraries can use this knowledge for re-orienting their collections and facilities to attune them to the needs of the scientific community. This study explores information needs and seeking behavior of Malaysian agricultural scientists. It was found that research scientists spent 16% of their office time on reading and literature searching, whereas academicians spent 9.3% of their time for this purpose. The study also revealed that scientists preferred using primary sources of information, particularly journal and review articles. Informal communication with professional colleagues was also considered important for exchanging current research information. A large number of the participants felt that they had not been keeping in touch with scientific literature due to deficient library collections and services. This article recommends that science and technology libraries should periodically survey the information needs of their users, assess their collections and facilities, and strengthen their promotional activities. 相似文献
14.
AIM: To review the literature on the positive impact of information services, or information resources, on patient care in primary care. OBJECTIVES: To identify and summarize key papers on which librarians might draw in making the case for investment, and to highlight gaps in the research evidence Methodology: A rapid literature review was conducted in the summer of 2005. RESULTS: There is a small body of evidence to demonstrate the positive impact of library and information services on the direct care of patients as well as a beneficial impact on the care of future patients through the application of evidence to multiple patients. CONCLUSIONS: There is relatively limited research evidence of the impact of information, and library services, in primary care, in comparison with hospital settings and the research available is generally reliant on small samples. There is a lack of impact studies conducted with non-clinical staff. The review highlights the value of critical incident technique (CIT). It is possible to gather evidence of the potential for information services to deliver cost savings. 相似文献
15.
Dee CR 《Medical reference services quarterly》2003,22(2):15-28
An increasing number of medical school libraries offer chat service to provide immediate, high quality information at the time and point of need to students, faculty, staff, and health care professionals. Part 2 of Chat Reference Service in Medical Libraries presents a snapshot of the current trends in chat reference service in medical school libraries. In late 2002, 25 (21%) medical school libraries provided chat reference. Trends in chat reference services in medical school libraries were compiled from an exploration of medical school library Web sites and informal correspondence from medical school library personnel. Many medical libraries are actively investigating and planning new chat reference services, while others have decided not to pursue chat reference at this time. Anecdotal comments from medical school library staff provide insights into chat reference service. 相似文献
16.
Evaluation of outreach services for primary care and mental health; assessing the impact 总被引：1，自引：1，他引：0
Objectives: This paper reports an evaluation, carried out for London Health Libraries, of the impact of outreach services to primary care and mental health workers in 13 different settings. The main aims of the project were to identify the impact being made by the service, and to produce best‐practice guidelines for outreach services in this kind of community setting. Methods: Analysis of documents, analysis of any evaluation already carried out, interviews with outreach librarians, survey of a representative sample of users (eight services). The services evaluated were very diverse in terms of setting, structure, functions and activities. The evaluation was therefore largely qualitative. Emphasis was placed on trying to identify critical incidents, where it could be shown unambiguously that the outreach services made a difference to practice. Findings: Service recipients felt better informed, more up to date, more aware of resources, more confident and supported in their work, and saved time. Direct impacts, such as improved patient care, cost savings, etc., were more difficult to establish. Conclusions: The study identified the main areas of impact, and the main factors which affected this. Recommendations for good practice in such outreach services are made. Lessons of this evaluation for impact studies in general are presented, in particular the difficulty of assessing ‘direct’ impacts. 相似文献
17.
Bryant SL 《Health information and libraries journal》2004,21(2):84-93
AIMS: To explore the information needs and information seeking behaviour of family doctors, identifying any differences in attitudes and behaviours deriving from membership of a training practice and investigating the impact of a practice librarian. METHODS: A case study of general practitioners (GPs) in Aylesbury Vale incorporated a quantitative study of use of the medical library, and two qualitative techniques, in-depth interviews and group discussions. RESULTS: A total of 58 GPs, almost three quarters of those in the Vale, participated; 19 via individual interviews and a further 39 via two group discussions. Family doctors are prompted to seek information by needs arising from a combination of professional responsibilities and personal characteristics. A need for problem-orientated information, related to the care of individual patients, was the predominant factor that prompted these GPs to seek information. Personal collections remain the preferred information resource; electronic sources rank second. The study demonstrated low use of the medical library. However, both vocational training and the employment of a practice librarian impacted on library use. CONCLUSIONS: The study illuminates the information needs and preferences of GPs and illustrates the contribution that librarians may make at practice level, indicating the importance of outreach work. 相似文献
18.
[目的/意义] 针对国内产业整体面临转型升级发展的需求和图书馆为产业提供信息服务所面临的系列困难,通过研究已有创新型实践案例来为图书馆开展产业信息服务指明方向。[方法/过程] 通过文献调研、网络调研和实地走访,初步调研国内外目前已有的产业信息服务理论研究和实践探索现状,并详细介绍中国科学院文献情报中心近年来所取得的产业信息服务成果。通过综合分析所有的调研成果,在结合产业信息服务独有特点的情况下,思考图书馆开展产业信息服务的具体方向。[结果/结论] 从已有的创新性实践探索出发,为图书馆开展产业信息服务总结归纳出5个可取方向：以满足用户的具体需求为服务核心、以多元化的合作方式为服务策略、以管理模式的革新为服务保障、以服务方式的创新为服务动力、以产业平台的建设为服务途径。 相似文献
19.
ABSTRACTChanges and innovations in higher education learning and teaching acted as a catalyst for rethinking the way in which service was delivered to library clients at Australian Catholic University. The Single Service Point was piloted at one campus library in 2014 to develop a best practice approach to service delivery. The merging of cultures within the library environment was achieved through committed leadership, with staff agreeing on shared values and goals and applying the university mission. All staff were responsible for seeking solutions to challenges and becoming autonomous in their professional development and training. Overall, in a Single Service Point model, service efficiency, excellence, and quality increased through staff teamwork, contribution, and collaboration. 相似文献
20.
《International Information and Library Review》1998,30(1):23-36
Although literature on rural libraries is abundant, there is a severe shortage of literature on the information needs of rural populations. This article presents an analysis of 33 studies on rural information needs identified from LISA–PLUS and the findings of a study of the information needs of the population of a cluster of three Malaysian villages with no library service. A total of 108 individuals from approximately 300 households were interviewed during February 1996. All the respondents are literate and show a strong interest in reading. Their top five information needs relate to: (1) Religious information; (2) Family bonding; (3) Current affairs; (4) Health information; and (5) Education. The top five purposes for seeking information were: (1) Fulfilment of the need to know; (2) Solving problems; (3) Self-development; (4) Establishing a better family; and (5) Work purposes. The top five sources of information were: (1) TV/Radio; (2) Friends/neighbours; (3) Printed materials; (4) Relatives from the city; and (5) the School (library). Should a library service be made available, 93.054% would be interested in using it. The results emphasize that the needs of the rural population must be carefully investigated when planning rural library services. 相似文献