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《The Reference Librarian》2013,54(79-80):267-279
Summary Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year. 相似文献
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《The Reference Librarian》2013,54(59):103-111
Summary The current academic library has recently experienced dramatic change. The electronic library of tomorrow is the present reality of today. Library employees and patrons now not only deal with print materials but also with resources in many additional formats including electronic. Concerns have emerged with the proliferation of these resources. Some of these concerns include the possible infatuation of library users with electronic resources over their print counterparts, the explosion of information resources, and providing reference services in an electronic society. Questions investigated in this article include the impact of this growth in electronic resources on traditional reference services and the effects of how library customers are served by librarians. Along with answering the above concerns, information from a survey concerning the impact of electronic resources will also be shared. 相似文献
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《The Reference Librarian》2013,54(74):103-120
Summary As electronic reference services become routine in many libraries, it is time to systematically examine how they are being implemented and used. Unfortunately, few libraries have rigorously examined their electronic reference services. We still know very little about who uses electronic reference services or why. We also do not know how satisfied our users are with the new services we are providing. This article provides an overview of the chief methodologies available for conducting assessments of electronic services (e.g., surveys, usability studies, observation, etc.). Existing criteria for evaluating reference services are discussed with suggestions for how they can be applied or adapted to the online service environment. 相似文献
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《The Reference Librarian》2013,54(59):139-146
Summary New reference desk staffing configurations are required as reference service evolves from locating in-library resources to using and teaching the use of electronic resources. The tangible and intangible benefits achieved by scheduling technical services staff to assist at the reference desk are discussed. Intangible benefits include improved library service due to technical services staff expertise, and greater flexibility for reference desk staffing. The reference staff can also learn more about the automated library system and current processing initiatives from their technical services colleagues. Technical services staff benefits from seeing the results of their work in a public services setting and experiencing the satisfaction of helping users locate needed information. A stronger sense of library service is instilled in the “back room.” Technical services staff will also enjoy more challenge, opportunity, and variety in their work. Some tangible benefits realized at the University of Minnesota's Bio-Medical Library, which are directly related to the scheduling of technical services staff at the reference desk, are also briefly described. 相似文献
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《The Reference Librarian》2013,54(69-70):5-17
Summary The reference environment is being transformed by constant changes in computer technologies and communications, as collections and information in general become increasingly accessible electronically. Academic library users now have access to seemingly unlimited information. The explosion of information choices has implications for reference services to all users, particularly adult learners —those students older than the typical undergraduate —who are becoming a large presence on university and college campuses. This paper will explore these implications, stress the need for information literacy, and challenge academic reference librarians to assert themselves in the information arena. 相似文献
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《Journal of Web Librarianship》2013,7(4):579-587
ABSTRACT User-centered design is a principle stating that electronic resources, like library Web sites, should be built around the needs of the users. This article interviews Web developers of library and non-library-related Web sites, determining how they assess user needs and how they decide to adapt certain technologies for users. According to the panel, to understand these issues, Web services librarians should (a) give patrons a way to provide feedback on library sites; (b) observe and contemplate technology in a group setting; (c) only adapt technology that addresses a specific patron need; and (d) consider the library Web site as a part of the library, not a replacement for it. 相似文献
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《The Reference Librarian》2013,54(67-68):29-40
Summary Academic libraries now provide reference service for the remote user in at least two ways: by the telephone and by electronic mail. The remote user at a computer workstation, however, may not have access to a telephone and may be poorly served by the asynchronous nature of electronic mail. New technologies and collaborative software for serving remote users in real-time such as Internet chat, paging and instant messaging, whiteboard, application sharing, and audio and video conferencing offer new possibilities for remote access to reference services. In this article we review these technologies and report the results of a trial project at Temple University. The results are promising for real-time reference services. 相似文献
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《The Reference Librarian》2013,54(56):125-146
Abstract The increasing utilization of computer technology in the public and private sectors, particularly since the mid-1980s, has brought about significant changes in the way organizations do their business. It has led to improvements in productivity, more timely delivery of services, and more efficient business communication; it has also had significant cultural impact. The technology has transformed our working environments, but there has not been an equivalent transformation in records and archival practice. If the 1980s was the decade in which the tidal wave of electronic change hit us, the 1990s has seen the gradual realization that the new technology alone, without appropriate information and records management strategies, generates substantial risks. While the technology is promoted as the solution to all information management requirements, this message glosses over some critical issues. These issues go to the heart of the preservation of the corporate memory of our society. In this article the author introduces us to major issues in electronic records management from an archival perspective. He illustrates these points through reference to policy development at the Australian Archives. 相似文献
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ABSTRACT This paper will discuss a method of incorporating demonstrations into online information and technology literacy courses. The demonstrations are designed to increase the visual component and to address point-of-need questions and problems. Also discussed will be experimentations with this method in other library services, such as electronic reference services, one-shot course-related instruction, subject research guides, and outreach to faculty for their own professional development and as a way to incorporate information and technology literacy in their courses. Recent developments in tutorial software have made it possible to quickly create brief demonstration modules to visually illustrate information literacy concepts and research tools. The primary example presented here is the incorporation of short, task-oriented demonstrations into lesson modules, answers to student questions, and assignment instructions and feedback in an online information and technology literacy course. Initial comments from students and instructors indicate high satisfaction with this method. 相似文献
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《The Reference Librarian》2013,54(65):51-60
Summary Computer technology has progressed to the point where desktop videoconferencing with personal computers and remote application sharing software can be employed in remote reference library service. These technologies can be used to provide personal and effective distant reference and library instruction services to library users, in addition to such traditional methods as mail, telephone, and e-mail service. This article presents scenarios in which videoconferencing and remote applications sharing software can be used in distant reference service. Free software discussed includes CU-SeeMe for videoconferencing and NetMeeting for videoconferencing and remote applications sharing. 相似文献
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《The Reference Librarian》2013,54(74):1-12
Summary Electronic reference is a large part of today's library. Computer technology has clearly been the dominant catalyst for change in library service over the last few decades. Reference service has changed along with the prevailing technology. An exclusive group of searchers serviced electronic information requests during the online searching craze of the 1970s and 1980s. In the library of today, this model of electronic reference is no longer operational. Electronic information is now available to anyone on a computer terminal. In response, all librarians have become familiar with computer technology, and have a new emphasis on teaching and basic information literacy. This article will examine how this came to be, and the technologies that helped make it happen. 相似文献
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《Legal Reference Services Quarterly》2013,32(1-2):133-146
Summary Technology makes it possible for library users to ask reference questions using e-mail or forms on the web and for librarians to conduct reference interviews using chat or videoconferencing software. This article explores each of these technologies and their current and potential use in reference services. A discussion of how technology has changed the way librarians find answers to reference questions is followed by a review of the tools needed for a well-equipped reference desk. 相似文献
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《The Reference Librarian》2013,54(66):91-109
Summary Electronic access to information is transforming both the vision of future libraries and the way in which librarians today deliver information services. In reference service, especially in academic libraries, the wide availability of electronic access to periodical indexes and full-text periodical databases has raised speculation about the possibility of relying on purely electronic reference collections. A field test indicates that this is not yet a viable option and points to the continued vital role of the reference librarian as guide, interpreter, and integrator of print and electronic information sources. In the tradition exemplified by Charles Bunge's “Potential and Reality at the Reference Desk: Reflections on a ‘Return to the Field,’” this article rests on field experience and testing, and is written in part in the first person. 相似文献
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ABSTRACT Public and academic libraries continue to have a vital role in providing reference services. As more and more information is only available in electronic form, reference librarians need to reaffirm their core values. Some of the changes happening in reference include smaller reference collections, the disposition of printed reference books, and the increased use of electronic tools. Other topics include different service models for the reference desk, the changing nature of reference questions, and changes in staffing at the reference desk. Finally, the authors speculate about the future of reference services. 相似文献
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《The Reference Librarian》2013,54(67-68):69-83
Summary For the past twenty-five years, the Slavic Reference Service has been providing specialized bibliographic and information reference service to the community of students, scholars, and librarians in the field of Slavic Studies. This service includes the verification, location, and acquisition of rare monographs and serials, and answering both ready-reference and in-depth research questions. The Internet and e-mail have provided a new medium by which we are able to expand our services both to our traditional community of users in the Slavic field, and also to the general public. The expansion of our services has cause us to reconsider our methods of providing reference service in a virtual reference environment. 相似文献
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ABSTRACTResearcher services have proliferated in recent years and numerous free or fee-based sites now promise increased visibility and impact for authors or contributors of publications and other research products. Not all services have the same goals, however, and it can be difficult to know with which services researchers should engage. In this article we establish three categories (author/researcher identification, academic/professional networking, and reference/citation management) and examine nineteen services that fit into those categories.Column Editor's Note This JLA column posits that academic libraries and their services are dominated by information technologies, and that the success of librarians and professional staff is contingent on their ability to thrive in this technology-rich environment. The column will appear in odd-numbered issues of the journal, and will delve into all aspects of library-related information technologies and knowledge management used to connect users to information resources, including data preparation, discovery, delivery and preservation. Prospective authors are invited to submit articles for this column to the editor at kenning.arlitsch@montana.edu 相似文献
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《图书馆管理杂志》2013,53(3-4):531-540
Abstract Providing electronic document delivery (EDD) services to off-campus students can be a challenge. Methods of delivery that work well for one group of users might not work at all for another group. Knowing and using the different EDD service options to accomplish the goal of providing quality service to students results in a win-win situation. Student expectations of timely delivery of material are met and the department develops a reputation of dependable quality service. Library users have raised expectations from the 24/7 services available through the World Wide Web. Providing EDD of information to the researcher's desktop helps the library meet these needs and expectations. However, the options for desktop delivery can also be overwhelming, so knowing how and why different software and delivery methods work enables the practitioner to control the outcome of the transaction. This control over the service also ensures that quality service expectations are met by the library since the practitioner has the ability to use a variety of delivery options to the user's desktop. 相似文献