共查询到20条相似文献，搜索用时 31 毫秒
1.
《The Reference Librarian》2013,54(93):129-136
Abstract Reference service in all types of libraries could be improved if librarians actively adopted the mindset of the Golden Rule. The Rule is expressed in some form in many world religions and instructs us to treat others how we would like to be treated. This approach has applicability not only in face-to-face reference transactions, but also in virtual reference. The empathetic reference librarian should be alert to both verbal and non-verbal clues that can indicate how a patron would like to be treated. 相似文献
2.
《The Reference Librarian》2013,54(73):351-360
Abstract Library school provides librarians with a good background in library science, but to be a professional reference librarian, continuous improvement must be sought. Professionalism can include developing basic employee skills, supporting library standards, participating in university and library functions; presenting papers; and publishing. Being sensitive to communication skills can impact how a librarian is perceived by library users. Image does play a role in the effectiveness of the library professional. Professional reference librarians must market themselves by being visible on campus, in the community, and on the Internet. Being a professional librarian is an opportunity for personal growth and educating the public about a very exciting discipline. 相似文献
3.
《The Reference Librarian》2013,54(89-90):179-191
4.
《The Reference Librarian》2013,54(85):91-100
SUMMARY Q and A NJ is New Jersey's virtual reference service. Available 24 hours a day, seven days a week, and free to all New Jersey residents, the service provides online reference assistance in real time from librarians across the state. New Jersey was the first state in the country to offer such service. This article looks at the history of the service, what it's like to be a virtual librarian, and presents a brief survey of the librarians participating in Q and A NJ. 相似文献
5.
Julia R. Tryon 《College & Undergraduate Libraries》2017,24(2-4):171-188
ABSTRACTThe role of the reference librarian has changed considerably over the past thirty years. Today reference librarians spend as much time on public relations as on answering reference questions and more time solving log-in issues than on helping with research. Despite this, there is still a role for reference librarians to play using their research and curation skills. That role involves the digital humanities, particularly text encoding projects following the guidelines of the Text Encoding Initiative Consortium (TEI). One such TEI project is the Rosarium Project, which curates online popular materials about roses. 相似文献
6.
ABSTRACTReference librarians, specifically those working in academic health sciences environments, have expanded their roles and taken on new and unique responsibilities. While librarians at The George Washington University’s Himmelfarb Health Sciences Library continue to provide traditional reference services, they have gone beyond their comfort zone in many cases to become involved in activities that are outside of the librarian’s established role. This article describes the current roles of Himmelfarb’s reference librarians, as well as the way these librarians prepared for these roles and addressed the associated challenges. 相似文献
7.
《The Reference Librarian》2013,54(81):89-103
Abstract Reference service in academic libraries has evolved over the years from what was the “reference interview” to the kind of service transaction which takes many forms and involves numerous information resources and the highest librarian expertise in some situations. Reference is more versatile now than ever, and this may be attributed to the abundance of resources and the multitude of ways librarians can acquire access to needed information. Coordination of efforts, expertise, and resources can make a great reference department function efficiently and effectively. College and university libraries with huge reference departments may need reference managers or heads of reference to manage them, but there are smaller libraries with small reference departments which employ less than five reference librarians. Managing these small libraries with an even smaller pool of reference librarians may not seem as complicated as managing large ones. The head of reference position is an important one in the library, both for the staff and for the users served. This article will try to present views on the qualities, qualifications, and requirements which the head of reference should possess in the 21st century. 相似文献
8.
《College & Undergraduate Libraries》2013,20(3):63-85
ABSTRACT Since the implementation of its instant messaging reference service in the 2000-2001 academic year, the librarians at the University at Buffalo (UB) have succeeded in creating a vital presence for virtual reference. The Instant Librarian chat service, open 57 hours per week during the fall and spring semesters, supplements the traditional face-to-face and e-mail reference services available at UB. Real-time reference using AOL Instant Messenger addresses the expectations of a well-informed population of UB users comfortable with the conveniences enjoyed via the Internet, such as file sharing and instant messaging. Librarians at UB use Instant Librarian to their advantage by employing active learning techniques, while answering both simple and complex questions. A chat session is a unique way to reach a patron who normally would not come into the library for help. In the chatroom, the librarian creates a positive teaching environment, prompting repeat visits and even in-person follow-up research consultations. This paper describes the nuts and bolts of UB's chat reference service and illustrates ways UB librarians attempt to incorporate teaching strategies within the online environment. The first section discusses issues such as staff training, technology/software problems, marketing/publicity matters, and the methodology and purpose of a user survey. The second section addresses the instruction element of UB's Instant Librarian. Librarians take advantage of the online environment to promote self-directed learning. The paper also includes a literature review highlighting published articles, books, and surveys that examine the significant facets of a real-time reference service. 相似文献
9.
《The Reference Librarian》2013,54(83-84):57-70
SUMMARY Reference librarians are expected to interact effectively with a variety of clientele and are taught skills such as approachability, showing interest, and verbal and non-verbal cues. Librarians who have a knack for interpersonal skills do very well both at the reference desk and interacting with their co-workers. An area that is rarely addressed in the literature (or in library school) is that of educating librarians about how to establish professional, collegial relationships with one another. It is assumed that if a reference librarian can interact well with patrons, in a professional manner, he or she will be able to successfully “fit into” almost any reference department. This article discusses the importance of interpersonal skills within the Reference Department and ideas for improving these skills to enhance co-worker relations. 相似文献
10.
网络环境下的图书馆参考馆员和网上虚拟参考馆员 总被引：13，自引：0，他引：13
本文以上海图书馆率先推出的“参考馆员”和组建的“网上联合知识导航站”为例，介绍了图书馆建立健全“参考馆员”、“虚拟参考馆员”的目的和作用，阐述了网络时代图书馆参考馆员的角色定位和素质要求，进一步证实了建立健全“参考馆员”、“虚拟参考馆员”、“知识导航员”制度正是顺应形势发展和时代要求所采取的新举措。 相似文献
11.
Loriene Roy 《The Reference Librarian》2013,54(2):97-107
In 2007, public librarian Dave Pardue launched Slam the Boards!, a monthly call for librarians to enter online answer boards such as Yahoo! Answers and answer questions, announcing to the public that they are librarians. Graduate library and information students participated in this required assignment in a basic reference class. Students reported that this experience caused them to reflect on guiding reference documents and their own career plans as they gained confidence in engaging in remote reference service. Recommendations for future involvement calls for in-class demonstration of answer boards, rehearsal, and monitoring of answer boards. 相似文献
12.
《The Reference Librarian》2013,54(73):253-263
Abstract Teaching faculty are a key resource for reference librarians. This paper includes a discussion of major forces affecting reference service as well as suggestions on ways for librarians to become better acquainted with teaching faculty. One benefit of making these connections is that when faculty know and have confidence in librarians, they are more likely to urge their students to get help at the desk, to schedule course-related instruction sessions, and to let librarians know if they have a particularly difficult or complex assignment. Another benefit is that such connections often lead to increased opportunities, from participation in campus-wide initiatives to the development of collaborative projects and other scholarly work. As a librarian relatively new to the profession, I know that such connections with teaching faculty have enriched my own career. 相似文献
13.
《The Reference Librarian》2013,54(72):219-228
Abstract A reference librarian frequently provides assistance in disciplines with which he is not well acquainted as to terminology or fundamental principles. Whether an advanced subject degree has been obtained or not, reference librarians have an obligation to themselves and the community they serve to broaden and expand their subject knowledge continually. This article outlines the justifications for gaining subject knowledge and the kinds of subject knowledge that reference librarians should possess, as well as offering practical suggestions for its acquisition. 相似文献
14.
《The Reference Librarian》2013,54(83-84):41-56
SUMMARY The reflections penned in this article began as a single paragraph contributed several years ago to Charles Anderson's “The Exchange,” a column in RQ (now Reference & User Services Quarterly) (Anderson, 1995). I elaborated upon the concept through further reflection and augmented the ideas through a literature review. These ideas are meant to spark interest among library school students, new reference librarians, and veteran reference librarians who perhaps need new reason to show up with a positive attitude at that next reference shift. The thesis is that this moment in time within a given reference interview occurs only once, regardless of how many times a librarian has heard the question. We as librarians must always be alert to respond appropriately to the distinct contributions that the given library user brings to that question. In the process, we are equals in that the librarian knows more of the research technique to uncover the appropriate sources, but the library user knows more of what his specific slant on the topic will be. We would be wise to stay diligent, to listen well, and to take nothing for granted. The reference interview then becomes a lively, energetic, and stimulating discussion meant to lead to library research at its best. 相似文献
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16.
《The Reference Librarian》2013,54(72):65-82
Abstract A common practice at library reference desks is to have double coverage, in which two librarians work the desk at the same time. Double coverage creates a situation in which two librarians enter into a unique relationship with one another. Competition, criticism, one-upmanship, and other negative behaviors can develop in the relationship. Yet if handled properly, there is also the potential for a wonderfully supportive synergy and collaborative partnership to emerge that is beneficial not only to librarians but to library users as well. This article focuses on practical steps for not only avoiding negative relationships, but also changing unproductive ones, and nurturing optimal relationships that result in a rewarding experience for both librarians and users. 相似文献
17.
《The Reference Librarian》2013,54(95-96):5-19
18.
《The Reference Librarian》2013,54(22):173-183
Successful information brokers possess a uni ue combination of entrepreneurial characteristics and reference skills. An individual may be a successful reference librarian, but may not possess any or enough entrepreneurial characteristics to insure success as an information broker. This article provides an opportunity for reference librarians, in particular, to assess the extent of their entrepreneurial characteristics. The self-analysis and discussion of what information brokers and reference librarians have in common and what they may not, I will help individuals determine if a career as an information broker is a viable one for them. 相似文献
19.
《The Reference Librarian》2013,54(87-88):273-300
SUMMARY This article explores the postmodern psychotherapeutic view of the therapist as a non-expert. The author seeks to draw an analogy between the professional expertise and knowledge of the reference librarian and the expertise of the psychotherapist, with special reference to the postmodern idea of the posture of non-expertise. Reference librarians will provide a higher degree of user satisfaction to patrons when the reference interview is approached as a collaborative and dialogic process that is grounded in the attitude of non-expertise. The stance of the reference librarian as non-expert will move the profession of librarian-ship away from the technocrat/expert model and back towards its earlier mission of service and human-centered values. 相似文献