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《The Reference Librarian》2013,54(87-88):5-96
SUMMARY This introduction to Africana reference describes the populations of researchers, the kinds of questions they ask, and how librarians–both specialist and generalist–may respond. It explores issues in “known-item” searches, including name authority and access to material in collected works and series. Choices made by authors, publishers, indexers, librarians, and researchers themselves have an impact on topic searches. Terminology for African languages, ethnic groups, place names, and topics cause problems for novice researchers, but library policy decisions can also impede access. Errors of all kinds–minor or major–can block access to information. The speed of electronic desktop publishing seems to have encouraged reduced care with proofreading, indexing, and verification of quotations and citations. The need for accurate information about Africa is great, but the market for publications and electronic resources focused on Africa is relatively small. This low market share can result in less coverage of Africa in indexes and reference tools. Despite the difficulties encountered in researching Africa, researchers and the librarians who assist them benefit from the tools, services, and initiatives of specialist Africana librarians and from a number of commercially produced resources. 相似文献
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《The Reference Librarian》2013,54(73):281-292
Abstract Many library directors and administrators spend a significant portion of their time attempting to market the library and its services. Getting patrons into the library and keeping their business is an integral part of the day-to-day management of the library. This mission, however, is not always effectively passed on to the front lines to the one group of people who face the patrons on a daily basis -the reference librarians. This article will show how the library's service points can be used as marketing tools; outline what librarians and public service staff should know about their library; and discuss ways in which reference service librarians can help further the library's marketing and public relations goals. 相似文献
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《The Reference Librarian》2013,54(74):91-101
Summary Among the many ways the World Wide Web has changed libraries are the additional tools gained by librarians and library users for answering reference questions. In addition to the growing number of licensed resources providing the full text of articles from newspapers, magazines, academic journals, and reference works are the millions of free Web sites offering an incredible variety of information about everything. Locating the most useful of these sites and organizing them into categories on library Web sites can be enormously beneficial both to patrons and libraries. After deciding to make their sites reference portals, librarians must make a number of important decisions. 相似文献
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《The Journal of Academic Librarianship》2022,48(4):102560
Creative ideas and technology across the world for utilization have influenced the ways academic libraries present themselves to their users. Before digital era, librarians developed print subject guides and pathfinders to highlight important information resources in different fields, and the guides were brought online as libraries created web sites and started to depend on web resources.With the emergence of Web 2.0 technologies, librarians across the globe saw an opportunity to create more appealing and interactive online guides for the millennial patrons. These technologies simplified the creation and maintenance of guides such as wikis and FAQ's and subject guides to provide access to electronic resources.Academic librarians in the Sub-Saharan Africa as their counterparts in the rest of the world, are under pressure to offer relevant information services to satisfy varied client needs. Studies have shown that librarians believe that creating LibGuides enhances their knowledge of subject resources as reference service. According to Springshare (2020), 6100 libraries in 82 countries have implemented the LibGuides platform. There is however no clear indication of how many institutions in low middle-income countries have implemented libguides. This paper gives insight into the context of Sub Saharan Africa and lists the specific institutions that have adopted libguides. The Aga Khan University in Uganda prides itself as the pioneer of libguides implementation as a reference service. Since implementation in 2014, usage statistics have shown a gradual and steady improvement in access and use of e-resources such as journal and ebooks. This is largely attributed to the ease of reference and awareness aided by libguided. Many universities in Uganda have benchmarked with the Aga Khan University library and it is hoped that in the near future a number of other libraries will also implement libguides as reference service tools. 相似文献
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ABSTRACT A year ago, West Chester University Libraries began using the LibGuides library content management system. In the 1st year since implementing LibGuides (http://subjectguides.wcupa.edu/), our subject librarians have developed numerous subject guides, replacing outmoded and outdated Web pages with new guides that have a more appealing format. We have also found that Web guides can be used for projects beyond the traditional library subject guide. One of the best features of the LibGuides software is that it allows our subject librarians to easily repackage information and resources in multiple ways that suit different audiences. In this article, the authors describe how they have used these guides to respond to the needs of their university community and how they hope to expand the potential uses of the Web guides. 相似文献
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《The Reference Librarian》2013,54(87-88):151-162
SUMMARY This article examines the changing paradigms of reference librarianship as they relate to the study of Africa. It discusses important issues to do with the role of the reference librarian in assisting future scholarly research. Particular attention is given to how electronic resources are influencing the nature of Africana reference services and collection development. Given the problems faced in accessing information from Africa, emphasis is also placed on how partnerships between U.S. and African libraries and scholarly institutions can help improve information access in and about Africa. 相似文献
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《The Reference Librarian》2013,54(81):89-103
Abstract Reference service in academic libraries has evolved over the years from what was the “reference interview” to the kind of service transaction which takes many forms and involves numerous information resources and the highest librarian expertise in some situations. Reference is more versatile now than ever, and this may be attributed to the abundance of resources and the multitude of ways librarians can acquire access to needed information. Coordination of efforts, expertise, and resources can make a great reference department function efficiently and effectively. College and university libraries with huge reference departments may need reference managers or heads of reference to manage them, but there are smaller libraries with small reference departments which employ less than five reference librarians. Managing these small libraries with an even smaller pool of reference librarians may not seem as complicated as managing large ones. The head of reference position is an important one in the library, both for the staff and for the users served. This article will try to present views on the qualities, qualifications, and requirements which the head of reference should possess in the 21st century. 相似文献
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Abstract Creating Web research guides is an effective way to distribute the research expertise and resource knowledge of reference librarians. Using a Web reference guide for Pittsburgh history resources, the author demonstrates that reference librarians can play an integral role not only in the promotion of community resources, but also in the teaching and research of local history. Examples of the Web pages are included, as well as the rationale for the arrangement and inclusion of particular resources and research tips. 相似文献
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《The Reference Librarian》2013,54(83-84):57-70
SUMMARY Reference librarians are expected to interact effectively with a variety of clientele and are taught skills such as approachability, showing interest, and verbal and non-verbal cues. Librarians who have a knack for interpersonal skills do very well both at the reference desk and interacting with their co-workers. An area that is rarely addressed in the literature (or in library school) is that of educating librarians about how to establish professional, collegial relationships with one another. It is assumed that if a reference librarian can interact well with patrons, in a professional manner, he or she will be able to successfully “fit into” almost any reference department. This article discusses the importance of interpersonal skills within the Reference Department and ideas for improving these skills to enhance co-worker relations. 相似文献
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Lori Northrup 《College & Undergraduate Libraries》2013,20(3):357-363
ABSTRACT Virtual reference using chat or instant messaging clients (IM) has become an expected service offering for libraries seeking to cater to today's Web 2.0 patrons. The use of chat aggregators to monitor multiple accounts in one interface allows libraries to reach a wider audience of IM/chat users. Embedding chat widgets into library Web pages can further increase chat reference use because it allows patrons without IM/chat experience or accounts to reach librarians seamlessly. This article reviews the use of aggregator software for chat reference monitoring, examines the popularity of the MeeboMe! chat widget for embedded virtual reference and briefly describes the experiences and recommendations of librarians at Samford University Library as they have implemented its use. 相似文献
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《The Reference Librarian》2013,54(74):37-47
Summary It would be easy to say that technology is complicating things for reference, but things are more complicated than that. Technology should be a system for solving problems, but for many people, both librarians and users, it is the problem. But in some ways it hides an even older problem-understanding things from the user's point-of-view. Contemporary cognitive and educational theories note that we are not paying enough attention to the user/learner, that we do not understand the mental models of those who use libraries, library systems and reference. As more technology is used and complicates systems for users, we should focus more on what users bring to the reference/learning interaction. 相似文献
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《The Journal of Academic Librarianship》2020,46(5):102195
Built on a pilot study, this study examined how librarians understand fake news and the specific methods or strategies they suggest for detecting fake news by analyzing their guides from academic libraries. A content analysis regarding a total of 21 institutional guides was conducted. The major findings include the following: 1) in the librarians' guides stating their definition of fake news, the two elements of falsity and the intention to mislead were explicitly stated. The other element of bias, however, was presented in only some guides. 2) The sub-elements of clickbait, a decontextualized content and omitted information were inconsistently or barely presented across these guides. 3) Only two institutional libraries put forth the notion of fact in relation to fake news in their guides. 4) All of the guides suggested checklist approaches to detecting fake news or evaluating news sources. Finally, 5) librarians acknowledge the influence of human biases on consuming news. However, psychological factors are minimally presented in most of the guides. This study provides a few suggestions. First, librarians must further clarify the term fake news so that it reflects its multiple layers. Second, librarians must incorporate new strategies, such as lateral reading and click restraints, in combination with a few prioritized elements of a checklist into their guides regarding detecting fake news. Finally, librarians must pay attention to psychological factors more when interpreting facts in their strategies about news sources and fake news. 相似文献
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《The Reference Librarian》2013,54(2):9-13
ABSTRACT This article suggests a variety of ways in which reference librarians can be where the users are, in addition to service at the reference desk. 相似文献
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《The Reference Librarian》2013,54(83-84):41-56
SUMMARY The reflections penned in this article began as a single paragraph contributed several years ago to Charles Anderson's “The Exchange,” a column in RQ (now Reference & User Services Quarterly) (Anderson, 1995). I elaborated upon the concept through further reflection and augmented the ideas through a literature review. These ideas are meant to spark interest among library school students, new reference librarians, and veteran reference librarians who perhaps need new reason to show up with a positive attitude at that next reference shift. The thesis is that this moment in time within a given reference interview occurs only once, regardless of how many times a librarian has heard the question. We as librarians must always be alert to respond appropriately to the distinct contributions that the given library user brings to that question. In the process, we are equals in that the librarian knows more of the research technique to uncover the appropriate sources, but the library user knows more of what his specific slant on the topic will be. We would be wise to stay diligent, to listen well, and to take nothing for granted. The reference interview then becomes a lively, energetic, and stimulating discussion meant to lead to library research at its best. 相似文献
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《The Reference Librarian》2013,54(67-68):243-256
Summary Electronic library services and myriad online resources are shifting the roles and workloads of academic reference librarians. Reallocation of staffing through a differentiated reference desk service model provides time to author curriculum-centered online research guides and tutorials, bibliographies, and webliographies. The expanding electronic information environment also opens new opportunities for teaching partnerships with university faculty. This article showcases a librarian's collaborative work with a history professor, noting student benefits/reactions and implications for future collaboration. 相似文献
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《The Reference Librarian》2013,54(72):137-154
Abstract Much has been written about the education of reference librarians. Lamentations have been long, frequent and loud regarding library school education, and on-the-job training. Little, however, has been written about the education of librarians before they reach library school. If predictions regarding education are only half true, the future pool of reference librarians will be shallow indeed. Moreover, it is not entirely out of the question that those remaining in the pool may be so poorly educated as to require not on-the-job training, but a remedial education so extensive as to foreclose real on-the-job training for several years. Definition of the problem coupled with focused follow-up may help current reference librarians prepare now for the not-so-rosy future we may inherit. 相似文献
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《Journal of Web Librarianship》2013,7(1):19-35
A library's Web site is well recognized as the gateway to the library for the vast majority of users. Choosing the most user-friendly Web architecture to reflect the many services libraries offer is a complex process, and librarians are still experimenting to find what works best for their users. As part of a redesign of the Oregon State University Libraries’ Web site, entry points for specific user groups were created. One of these user groups was graduate students. The purpose of this study was to explore the ways other academic libraries design their Web sites for particular user groups, specifically graduate students, in order to determine how the Oregon State University Libraries Web site compared to peer institutions. This study analyzed 112 Association of Research Libraries’ Web sites and 26 Oregon academic libraries’ Web sites to determine the availability of resources and services specifically promoted to graduate students. Since graduate students may view the library Web site through the lens of new student, researcher, or instructor, Web sites were also examined to see if sites were created with any or all of these roles in mind. Nearly a quarter of Association of Research Libraries' Web sites that were examined contained a link on the homepage for graduate students, and another 20 percent provided graduate-student information at a lower level in their site hierarchy. A majority of sites had events, subject guides, or course guides for graduate students. Information for graduate students was typically framed in the context of graduate students as researchers. Ideas and examples are given for ways to improve Web site design to better serve this user group. In order to provide improved services to these students, future studies will explore what graduate students need from academic libraries and the ways these students conduct themselves in their various roles of researchers, instructors, and new students. 相似文献