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1.
《The Reference Librarian》2013,54(91-92):117-138
Summary The structure of ready reference Web sites in American public and academic libraries reflects answers to consistently encountered design questions. A survey of 100 Web sites shows widespread agreement about naming these resources, using subject categories, and relying on free unlicensed Web sources for content. Opinions are divided about the optimum number of listed sources and the best ways to organize hot links. Guides and explanations rarely are provided for users. Librarians have not built these sites around commercial products, although advanced search features could make the purchase of ready reference tools more appealing. Further study of user behavior would help librarians meet the needs of their clientele. 相似文献
2.
Lori Northrup 《College & Undergraduate Libraries》2013,20(3):357-363
ABSTRACT Virtual reference using chat or instant messaging clients (IM) has become an expected service offering for libraries seeking to cater to today's Web 2.0 patrons. The use of chat aggregators to monitor multiple accounts in one interface allows libraries to reach a wider audience of IM/chat users. Embedding chat widgets into library Web pages can further increase chat reference use because it allows patrons without IM/chat experience or accounts to reach librarians seamlessly. This article reviews the use of aggregator software for chat reference monitoring, examines the popularity of the MeeboMe! chat widget for embedded virtual reference and briefly describes the experiences and recommendations of librarians at Samford University Library as they have implemented its use. 相似文献
3.
《The Reference Librarian》2013,54(65):89-101
Summary On the surface many media reference questions seem simple to answer. However, the lack of reference tools often hinders the reference librarian's ability to answer even the most straightforward query. In some cases, the library simply has an inadequate collection, lacking necessary sources. In other cases, the reference tools simply do not exist. Experienced academic media librarians develop toolkits, consisting of published sources and Internet sources that allow us to provide quality reference service, despite the challenges. The appended annotated bibliography represents one librarian's media reference toolkit. Although some of the sources will vary from library to library, many of these sources are essential to effective media reference work regardless of the Specific institution. 相似文献
4.
《The Reference Librarian》2013,54(74):91-101
Summary Among the many ways the World Wide Web has changed libraries are the additional tools gained by librarians and library users for answering reference questions. In addition to the growing number of licensed resources providing the full text of articles from newspapers, magazines, academic journals, and reference works are the millions of free Web sites offering an incredible variety of information about everything. Locating the most useful of these sites and organizing them into categories on library Web sites can be enormously beneficial both to patrons and libraries. After deciding to make their sites reference portals, librarians must make a number of important decisions. 相似文献
5.
《The Reference Librarian》2013,54(59):67-75
Summary Reference librarians often make incorrect assumptions about the library knowledge of their users. These assumptions can impede the reference interview and influence the outcome of the reference transaction. This article examines seven misconceptions about users and discusses how librarians can correct them to better understand their public and improve reference service. The misconceptions discussed involve users: stating their actual information needs, knowing what sources to use, understanding library arrangement and jargon, communicating with librarians, and caring about competency. 相似文献
6.
Abstract Creating Web research guides is an effective way to distribute the research expertise and resource knowledge of reference librarians. Using a Web reference guide for Pittsburgh history resources, the author demonstrates that reference librarians can play an integral role not only in the promotion of community resources, but also in the teaching and research of local history. Examples of the Web pages are included, as well as the rationale for the arrangement and inclusion of particular resources and research tips. 相似文献
7.
《The Reference Librarian》2013,54(93):43-57
Abstract The climate of change in music reference represents a challenge to librarians. The three issues in the library literature that probably have the greatest impact on music reference service and are the subject of this paper are changes in users, sources, and modes of access to sources. These three issues are certainly related, as users need to use sources, and they need to know how to access them in order to use them. Reference librarians are called upon to mediate this process. Music library collections have their own peculiarities, however. Because they contain a wider variety of materials than many other kinds of library collections, reference librarians for music collections must be aware of the format, content, and intended uses of these materials, as well as the research patterns of their patrons. In the recent past, as cultural norms have changed with the paradigm of Western culture, users have wanted to use music libraries in new ways, and librarians are challenged to accommodate them. The musical genres used and requested by today's library patrons are different than they once were, both for listening and for academic study. Musical reference sources are being issued in electronic formats, and this represents a challenge for some users. The expanded use of interlibrary loan and electronic access to materials represents new opportunities and challenges. Music librarians are being called upon to provide services to patrons they may never see. 相似文献
8.
《The Reference Librarian》2013,54(72):179-194
Abstract The breadth and depth of subjects and the size of user population of a major university library demand a well-organized reference service. To manage such diverse disciplines and clientele, librarians rely on each other for shortcuts recorded and saved in a staff-access vertical file. A team approach of sharing useful reference sources helps all reference librarians improve their service to library users. If reference staff can efficiently store and organize fugitive material that can be shared by all staff members, they can use that material to meet immediate ready reference needs, and later develop sophisticated information-access tools such as pathfinders and knowledge bases. 相似文献
9.
Susan Shultz 《Journal of Business & Finance Librarianship》2013,18(1):25-30
ABSTRACT In this article Jenkins and Beall, librarians at Auburn University, have identified free Web sites for providing answers to business reference questions most frequently asked in academic libraries. The authors determined these questions by polling other business librarians, researching the topic on the Internet and in business literature, and drawing upon their business reference backgrounds. Web sites were selected by searching the Internet extensively, querying other business librarians and business faculty, combing numerous business academic library Web pages, and experience by the authors in answering business reference questions via the Web. The researchers sought answers and noted productive sites for each question. Jenkins and Beall expect this article will help other librarians determine the most useful Internet sites for answering business reference questions. They also hope this research will provide guidelines for librarians in developing solid lists of essential Web sites for business researchers. 相似文献
10.
《The Reference Librarian》2013,54(85):115-126
SUMMARY Recent immigrants are settling not only in urban centers, but are dispersing throughout the suburban landscape. For many of these new immigrants, the local public library can provide a vital connection to the American Dream, if only librarians can effectively reach them. This article discusses the planning for multilingual chat reference service (currently English, Spanish, and Chinese) and some of the issues and challenges that librarians face in a suburban public library system. 相似文献
11.
《The Reference Librarian》2013,54(91-92):279-295
Summary A listing of 100 free Web sites with brief annotations that are useful for almost all reference librarians, regardless of whether they are in an academic, public, school, or special library setting. 相似文献
12.
《The Reference Librarian》2013,54(81):89-103
Abstract Reference service in academic libraries has evolved over the years from what was the “reference interview” to the kind of service transaction which takes many forms and involves numerous information resources and the highest librarian expertise in some situations. Reference is more versatile now than ever, and this may be attributed to the abundance of resources and the multitude of ways librarians can acquire access to needed information. Coordination of efforts, expertise, and resources can make a great reference department function efficiently and effectively. College and university libraries with huge reference departments may need reference managers or heads of reference to manage them, but there are smaller libraries with small reference departments which employ less than five reference librarians. Managing these small libraries with an even smaller pool of reference librarians may not seem as complicated as managing large ones. The head of reference position is an important one in the library, both for the staff and for the users served. This article will try to present views on the qualities, qualifications, and requirements which the head of reference should possess in the 21st century. 相似文献
13.
《The Reference Librarian》2013,54(74):177-186
Summary Librarians and patrons searching for reliable health information are fortunate in that this subject area is one for which many reliable, in-depth sites exist. Government, education, and organization sites are, in particular, good sources of information and provide links to other Web pages. It is important, however, for both librarians and their clients to know how to access this information and, especially, how to evaluate the worthiness and usefulness of the information contained therein. 相似文献
14.
《The Reference Librarian》2013,54(2):9-13
ABSTRACT This article suggests a variety of ways in which reference librarians can be where the users are, in addition to service at the reference desk. 相似文献
15.
ABSTRACTA national survey of academic librarians was conducted to examine relationships among reference service staffing changes, reference service innovations, adoption of reference technology, library type and size, and service quality. Analysis of the 606 response sets reveals trends toward reduced use of librarians and increased use of student staff at in-person service points, widespread increases in appointment-based and self-service reference, intensive efforts to reduce demand for reference by improving library instruction, and general improvements in reference service quality. Factors strongly associated with decreases or increases in quality are discussed in detail and implications for reference managers are provided. 相似文献
16.
《The Reference Librarian》2013,54(79-80):201-213
Summary Increased student use of the Internet and declining reference desk statistics are factors encouraging academic reference librarians to look for new ways to reach patrons. Web-based customer contact center software gives librarians the tools to provide interactive, 24/7 reference service to Internet users. This article describes how the library at California State Polytechnic University, Pomona developed its live/web reference service. We discuss the factors that encouraged us to launch the service, the challenges that we encountered along the way, and examples of our experiences to date. 相似文献
17.
《The Reference Librarian》2013,54(94):69-94
Abstract As the Government Printing Office completes its transition to an electronic distribution system for government information, reference services within the Federal Depository Library Program (FDLP) are changing as well. In addition to meeting new user needs and using new resources to do so, many government information librarians find themselves working in new environments within their libraries. Throughout the 1990s, many FDLP institutions reorganized reference services in order to provide government information assistance at the library's main reference service point. This article reports the results of a survey of FDLP institutions identifying the factors contributing to the reorganization of services, the process and success of reorganizing within these libraries, and the pros and cons of these service arrangements. 相似文献
18.
《The Reference Librarian》2013,54(73):281-292
Abstract Many library directors and administrators spend a significant portion of their time attempting to market the library and its services. Getting patrons into the library and keeping their business is an integral part of the day-to-day management of the library. This mission, however, is not always effectively passed on to the front lines to the one group of people who face the patrons on a daily basis -the reference librarians. This article will show how the library's service points can be used as marketing tools; outline what librarians and public service staff should know about their library; and discuss ways in which reference service librarians can help further the library's marketing and public relations goals. 相似文献
19.
《图书馆管理杂志》2013,53(1-2):349-371
SUMMARY There is a proliferation of Internet sites covering environmental themes. Many of these sites provide reference information in varying degrees. This article highlights environmental Web sites that provide a wide range of pertinent reference sources to a diverse audience. More than 50 highly selective Web sites are included in this paper. Some of these Web sites provide access to library catalogs, full-text articles, and other online resources. The Web sites in this article are in five categories: portals, government sites, special issues, general sites, and databases. 相似文献
20.
《The Reference Librarian》2013,54(75-76):129-147
Summary Every day at reference desks, public service points, and in library instruction, librarians assist people who are apprehensive about technology. There are assumptions in academe, held by librarians, faculty and administration, regarding students' technology savvy. Many of these assumptions are unfounded and incorrect. Librarians are challenged to serve those individuals technology has left behind with the same respect as those technologically up-to-speed. This paper is a discussion about technology anxiety, technophobe myths, and a theory of technophobic learning. 相似文献