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1.
Abstract

Relais International Inc. would like to take this opportunity to introduce our latest product, Relais ILL. Instructional technology stands out amongst the array of products we have to offer as this product has been designed with the smaller library and interlibrary loan department in mind. Relais interlibrary loan combines the sophistication and automation of Relais Enterprise with ease of installation and implementation. Relais interlibrary loan is ideal for a wide range of libraries that are looking to streamline and automate their interlibrary loan operations.

For a cost-effective and integrated solution to your request management needs, use Relais ILL.

Use Relais ILL: to automatically search a range of catalogs via Z39.50 and use the results to automatically build a routing list; requests are sent out automatically, as ISO interlibrary loan transactions to libraries in the order you specify; stay in touch with patrons using predefined messages or create your own message on the fly.

The task of delivering documents between sites has always been a staff intensive undertaking for libraries due to physical distance, searching for locations for the requested document, availability of the requested document, as well as many other potential obstacles. Relais International Inc. is striving to overcome these barriers by offering swift and efficient Document Delivery and Interlibrary Loan. Relais ILL's features include high levels of automation, tracking of requests, patron communication, and a plethora of possibilities to help simplify the interlibrary loan process.  相似文献   

2.
Objective: This study was undertaken in order to determine how health sciences libraries in a ten-state region are using Loansome Doc, with an emphasis on whether this tool continues to be used to serve unaffiliated health professionals. Methods: Usage data were examined and health sciences libraries were administered a survey to determine how they are using this tool. Results: Loansome Doc usage across libraries is low and declining, and a number of libraries do not serve unaffiliated health professionals with this tool. Conclusions: Use of Loansome Doc is low and declining, in part, due to license restrictions, declining interlibrary loan, and the prevalence of alternatives, such as OCLC's ILLiad, for document delivery to affiliated users.  相似文献   

3.
ABSTRACT

Online Courier is a service provided by UPS Document Exchange to deliver files via the World Wide Web. The Biomedical Information Service at the Bio-Medical Library of the University of Minnesota has been using Online Courier for electronic delivery in PDF format of journal articles. Reasons for selecting Online Courier, an overview of the software features, and details of our experience with it are presented.  相似文献   

4.
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5.
Abstract

During the early stages of the COVID-19 pandemic, the College’s library, learning center, & archives and the office of institutional research & training (OIRT), along with all departments of our college, shifted to working from home (WFH) during the COVID-19 pandemic. As we continue to work from home, in this column we share with you a follow-up to our previous column, specifically what worked and didn’t work in regards to the techniques and tools we continue to use to manage our staff remotely with communication tools (Slack, Zoom Calls, FlipGrid) and a project management tool (Notion) during the early stages of the pandemic. We added a new technique to the mix since our last publication—an Action Dashboard in Notion, and describe how we built it, and our plans for next steps using Notion as a comprehensive project management tool moving forward.  相似文献   

6.
《The Reference Librarian》2013,54(75-76):45-54
Summary

Difficult patrons have been considered primarily from the perspective of the problem behaviours they present in libraries. Many have attempted to define the problem patron and to provide advice and develop guidelines for frontline public service staff. To understand the difficult patron in academic libraries we need to answer three questions-How well do we know our patrons? Do we unwittingly create difficult patrons through our failure to appreciate their needs? Do we regard patrons as difficult because the way they use libraries and conduct their information research does not match our idea of how it should be done? The answers to these questions suggest that we need to reconceptualize both our patrons and the services we provide. Library staff need to see difficult patrons not as problems but as challenges to the service ideas and standards we hold. A paradigm shift is necessary if we are to reconstruct our beliefs about our patrons, their information seeking behaviours, and the services we provide to meet their needs. Some strategies for developing the skills of library staff to work effectively with difficult patrons are presented.  相似文献   

7.
Abstract

The object of this study is to assess Texas A&M University (TAMU) students/faculty/staff members’ use and awareness of the Libraries’ free document delivery and interlibrary loan service, branded as “Get It For Me.” Since 2010, we have continued to see a decline in new user registrations each year. Previous Get It For Me user surveys conducted in 2003 and 2011 indicated that the overall satisfaction of registered users was high and customer feedback gleaned from these surveys was used to initiate a number of service improvements. But what about the large percentage of the campus community who do not use the Get It For Me service? Are they aware of what this service has to offer? If so, why might they choose not to use it? If they are not aware of the service, might they use it if they knew more about how it can assist them in their scholarly endeavors? Instead of only surveying those customers who have used this service, we invited everyone on TAMU College Station campus to participate in the survey. Promoting the service is a vital component of service delivery.  相似文献   

8.
Background:The Harvey Cushing/John Hay Whitney Medical Library serves a community of over 22,000 individuals primarily from the Yale Schools of Medicine, Public Health, and Nursing and the Yale New Haven Hospital. Though they are geographically close to one another, reaching these disparate populations can be a challenge. Having a clear and thorough communication plan has proved invaluable in transcending communication chasms, especially in recent times of crisis.Case Presentation:This article describes the Harvey Cushing/John Hay Whitney Medical Library''s methods for communicating and promoting its remote resources and services in response to coronavirus disease 2019 (COVID-19). It details our communication strategies and messages leading up to, and after, the Yale campus was closed and specifies how we pivoted from reaching users inside the library to reaching our audiences remotely.Conclusions:Our communication plan has provided the foundation for all of our messaging, be it print or digital media. In recent moments of crisis, it has been especially helpful for planning and executing large scale messaging. Similarly, knowing whom to contact around our organization to promote our message in different and broader ways has been extremely beneficial.  相似文献   

9.
《Public Library Quarterly》2012,31(4):369-387
ABSTRACT

Many of us remember the library from our childhood because it had one simple objective: to provide open and free access to information. This has largely been the case since Andrew Carnegie developed his formula to build libraries for communities across North America in the late 1800s and early 1900s.

Fast forward to the 21st century and our world has become increasingly interconnected and less predictable. Rapid change due to innovation and technology is the norm and as a result, we expect our buildings to adapt to these changes as seamlessly and immediately as possible. Across the built environment, we are finding ways to make buildings amenable to changing user groups. Schools absorb changes in pedagogy and enrollment. Commercial space adapts to changes in tenants and brand. Workplace environments evolve with technology, headcount and collaborative styles.

As libraries continue to evolve, architecture will be at the forefront of solving real, functional issues for clients, while honoring everything libraries are trying to accomplish. At the same time, the design expression reflects the truly unique expectations we are now asking our buildings to solve.

As architects, we can be your advocates in planning new facilities that are amenable to change, as well as existing facilities that require reimagining in order to meet new criteria. Through design, we meet these new challenges, while inspiring community connections in well built, well cared for and well loved spaces.  相似文献   

10.
Going It Alone     
《The Reference Librarian》2013,54(79-80):311-322
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11.
ABSTRACT

Our review of annual reports returns to the “Oil Patch” and the Tulsa City-County Public Library. This is the second time we have reviewed a report from Linda Saferite's fine library system. The report is so fine that we had to let our readers know about it. We do not think you will be disappointed.  相似文献   

12.
Background:Every step in the systematic review process has challenges, ranging from resistance by review teams to adherence to standard methodology to low-energy commitment to full participation. These challenges can derail the project and result in significant delays, duplication of work, and failure to complete the review. Communication during the systematic review process is key to ensuring it runs smoothly and is identified as a core competency for librarians involved in systematic reviews.Case Presentation:This case report presents effective communication approaches that our librarians employ to address challenges encountered while working with systematic review teams. The communication strategies we describe engage teams through information, questions, and action items and lead to productive collaborations with publishable systematic reviews.Conclusions:Effective communication with review teams keeps systematic review projects moving forward. The techniques covered in this case study strive to minimize misunderstandings, educate collaborators, and, in our experience, have led to multiple successful collaborations and publications. Librarians working in the systematic review space will recognize these challenges and can adapt these techniques to their own environments.  相似文献   

13.
Abstract

Searching tips for locating serial titles on OCLC are presented. Inmost cases, actual examples of interlibrary loan requests are used to illustrate search strategies. A limerick, outlining a search strategy for a requested serial title, introduces the article.  相似文献   

14.
ABSTRACT

Researchers must choose between many sources when obtaining journal articles. University of Toledo faculty and graduate students in the sciences, pharmacy, and engineering were surveyed to ascertain their preferences in journal article formats and features, and their awareness, frequency of use, and preference ranking of four services: traditional interlibrary loan, electronic journals, and faxes from either a storage depository or the UnCover document delivery service. Speed and print quality topped the desired features; faxing was the least desirable format. Electronic journals and interlibrary loan were the most used services, though there are indications that interlibrary loan is used reluctantly.  相似文献   

15.
Abstract

Our guest columnist is Tim Schlak who, like many of us, is on a journey continuing to challenge ourselves to be better leaders and to more effectively serve our organizations. This column presents several of the latest leadership development frameworks that are novel to library literature. Where many leaders assume our minds and identities are fixed, this paper presents theories and anecdotal evidence that our minds and identities are flexible and adaptable to the causes we choose. Complexity is offered as the central feature of organizational life and the responses we make can be intentionally crafted to help us hold our knowledge and our senses of self more loosely. In so doing, we create room to grow and to muster more effective and authentic responses to the complexity we all face in our libraries.  相似文献   

16.
Abstract

This paper discusses the development of the Books and Article Delivery Service at Brigham Young University. Instituted in 2003, Faculty Delivery Service was developed and refined to meet the diverse needs of students who are completing courses without the aid of on-campus resources. It also provides statistics and cost data in a common practices atmosphere. Past challenges and solutions are identified and anticipated future opportunities are discussed.  相似文献   

17.
Abstract

There are a few studies in library literature that explore accessibility issues from the perspective of students who use assistive technologies for accessibility. As we shared in part one of this two-part series in our column, librarians have extensively explored through usability studies with WAVE and other audit tools how accessible library websites and databases are when using assistive technologies like JAWS. In this column, we asked our blind student worker to journal his experiences navigating our library’s databases. We found this student navigated the databases better than we anticipated. While his experiences regarding the accessibility of the libraries’ electronic services varied, common issues he experienced included navigational issues from menus with expanding capabilities, documents that were not scanned with OCR, and images without alternative text.  相似文献   

18.
Background:Over four years of hosting library data workshops, we conducted post-workshop evaluation of attendees'' satisfaction with the workshops but not longer-term follow-up. To best allocate library resources and most effectively serve the needs of our users, we sought to determine whether our data workshops were impactful and useful to our community. This paper describes a pilot project to evaluate the impact of data workshops at our academic health sciences library.Case Presentation:We surveyed individuals who signed up for data workshops between 2016 and 2019. Surveys included open-ended and multiple-choice questions, with the goal of having participants describe their motivations for taking the workshop(s) and how they ultimately used what they learned. An analysis of responses using the Applied Thematic Analysis model indicated that the workshops had an impact on the respondents, although the strength of our conclusions is limited by a relatively low response rate.Conclusions:Survey results indicated that our workshops impacted how researchers at our medical center collect and analyze data, supporting the conclusion that we should concentrate our educational efforts on providing skills-based workshops. The low response rate and time-consuming nature of the analysis point toward several improvements for future evaluation efforts, including better tracking of workshop attendees, a shorter survey with fewer open-ended questions, and survey implementation within one year of the workshop date.  相似文献   

19.
Abstract

In seeking to provide a more cost-effective means to substitute for gaps in the collection the University of Hong Kong Libraries began to consider the feasibility of combining purchase with interlibrary loan borrowing in the fall of 2001. From 2002 the University of Hong Kong Libraries implemented a new initiative, called the “Overseas Book Loan Initiative,” to purchase interlibrary loan requests for locally unavailable monographs instead of borrowing them from overseas.

This paper presents the University of Hong Kong model of “purchase on demand,” and attempts to study whether purchase instead of borrow is a better alternative for the University of Hong Kong Libraries' situation, given the local factors and circumstances. The four underlying factors: speed, subsequent use, content appropriateness, and cost of transaction are examined by analyzing actual data collected.

Evidence from the study suggests that purchasing instead of borrowing is a better option if the library can continue to support the higher out-of-pocket costs to achieve the benefits of improving patron support, addingindemand materials to the collection, and optimizing the use of resources.  相似文献   

20.
ABSTRACT

Fee-based services deliver information to a library's non-primary clientele by providing products such as document delivery and research services, usually on a cost-recovery basis. A client satisfaction survey is one method of evaluating a fee-based information service's effectiveness in meeting its clients' needs and of learning new ways to serve customers better. To gain the most benefit and insight from the survey's results, the survey must be carefully planned and implemented. Compiling, Interpreting, and reporting the results are equally important. Finally, the staff modifies or improves services based on the survey results.  相似文献   

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