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1.
《The Reference Librarian》2013,54(38):133-140
The questions of expectation of privacy by the patron and the accountability of he reference librarian to ensure privacy are explored. Discussion reveals lhat different patron types have different expectations of confidentiality. Librarians have an ethical accountability based on ALA Codes of Ethics, but social and personal conflicts may arise. The reference librarian has no legal accountability to protect the patron's confidentiality during a reference interview. Although the Codes need to protect the librarian more and reflect the dualities, there may be no resolution to conflicts between professional and personal integrity.  相似文献   

2.
Access Services     
Abstract

Recent library innovations, such as integrated library systems, access to electronic resources, emphasis on patrons' information needs in all formats, renewed interest in quality library services, and the expanded responsibilities of circulation departments have resulted in the merging of certain library functions into a new unit called access services. For this paper, access services is defined as those library functions that facilitate patron access to library information. The focus of this general review is on authoritative monographic and selected journal literature on access services and the various components of access services that was published between the years 1990 and 1999. Pertinent literature published prior to 1990 is reviewed as deemed appropriate. Literature addressing emerging trends in access services is also reviewed.  相似文献   

3.
《Public Library Quarterly》2013,32(3-4):21-27
Abstract

Public libraries are often the first access point for additional information resources on health and medical topics. We, as librarians, must be aware of our role in the information seeking process, and communicate with the patron effectively in order to direct them to appropriate resources. Particular attention must be given in the reference interview, including adequate follow-up support and consideration for protecting confidentiality. This paper discusses elements of the reference interview and describes measures that can be taken to avoid personal liability while directing patrons to health information resources.  相似文献   

4.
《The Reference Librarian》2013,54(91-92):103-116
Summary

Plagiarism by students in academic institutions is an old but continuing problem facing teachers and librarians. Although studies disagree on the Internet's effect on student plagiarism, the easy availability of electronic information creates a challenge for librarians, who must be ready not only to detect and deter plagiarism, but also to educate their patrons about it. The purpose of this contribution is to summarize briefly the nature, extent, and causes of plagiarism in its academic aspect, especially as it has been influenced by electronic information sources, and to review measures of its detection and deterrence.  相似文献   

5.
Abstract

Should libraries use virtual personal assistants (VPAs), such as Siri and Alexa, within the physical library? VPAs are interfaces that support users with information retrieval and task performance. They are largely proprietary software and hardware that exist in numerous, consumer-driven fields. They function as powerful tools for data aggregation that combine speed, user experience, and accuracy, making them of interest to libraries. These technologies are mainly unregulated and face issues of interoperability outside their own ecosystems, or system of compatibility. As a result, VPAs rely on a number of other digital and mechanical components to function, making their infrastructure fragile and their ability to parse and understand language unreliable or slow. While VPAs have the potential to enhance library search experiences, they also have the capacity to record and profit off patron data, calling into question issues surrounding privacy, confidentiality, and ethics.  相似文献   

6.
《图书馆管理杂志》2013,53(4):29-36
Abstract

Academic libraries with public access computers are faced with the challenge of balancing patron privacy rights with accountability and system security. What should libraries do when a patron uses a public Internet connection to send harassing email messages or hack into a remote network, or into the library's own system? This article examines the conflicting values of privacy and security. It examines patron authentication as a security measure and the safeguards that should accompany such a system. Several options are offered for addressing this dilemma. A summary of university appropriate use policies is presented with recommendations and a sample policy statement.  相似文献   

7.
SUMMARY

The privacy and confidentiality of library use are often at odds with efficiency in and customization of library public services. When librarians make decisions about services and privacy, they should consider strategic approaches to defining and discussing privacy and become familiar with the law of library privacy and their ethical commitment to privacy in library use. A wide range of library services and efficiencies threaten privacy and introduce the potential for secondary uses of personally identifying information collected by the library. Market failure for privacy weakens the value of consumer surveys and consent as substitutes for librarians' choices between privacy and services. Compromises such as those outlined by the ALA Intellectual Freedom Committee offer reasonable approaches to libraries and librarians struggling with the uncertainties that characterize the challenge of meeting both service and privacy interests.  相似文献   

8.
《The Reference Librarian》2013,54(75-76):33-43
Summary

Failure to engage an historical perspective can lead to exaggeration of the novelty of the “problem patron” phenomenon in libraries. In fact, from the institutions' earliest years, there were significant levels of fear that British public libraries would be abused by their intended users. This paper examines the experience of the problem patron in British public libraries in the years 1850-1919, and the definitions and solutions suggested by supporters and staff of these libraries. Contemporary sources are used to suggest that some observations about this period may have continued relevance for present discussions of the “problem patron.”  相似文献   

9.
When dealing with e-books, several ethical dilemmas exist as a result of competing professional values. Dilemmas identified and discussed here include challenges related to serving nonaffiliated users, providing high-quality service while respecting intellectual property rights, and balancing the needs of current users with the needs of future generations. Readers would like to have access to all e-books all of the time, with as few restrictions as possible. Librarians would like all of their users (affiliated or nonaffiliated, current or future) to be able to easily use e-books. Librarians also want to recognize the valuable contributions of authors, publishers, and content distributors while safeguarding patron privacy.  相似文献   

10.
《The Reference Librarian》2013,54(60):139-144
Summary

As reference librarians, our goal with every patron contact should be to go the extra mile, to make patrons stop and realize that they have received service beyond their expectations. Outstanding customer service is not so much a skill to be learned as it is an attitude. It's an attitude of genuine caring for people, a desire to help people to the fullest extent of our capabilities. It's exhibited by those who truly like people-all kinds of people-and who love serving people. Public librarians who do not possess this desire simply don't belong in the public sector of the library.  相似文献   

11.
This case study examines patron record privacy and the Family Educational Rights and Privacy Act (FERPA) within a consortial environment. FERPA requirements were examined, as well as college and library policy and procedure. It was determined that information in library patron records is directory information and, under most circumstances, does not need FERPA protections. However, the needs of the confidential student, who requests confidentiality of all information, including directory information, were identified as not having been addressed. Reed Library adjusted policy and procedures to meet the needs of the confidential student and fulfill FERPA requirements.  相似文献   

12.
Libraries have always been places where individuals feel free to explore new ideas and seek out information in the pursuit of creative and intellectual growth. Fear of exposure or surveillance could threaten an individual's inclination to search for and access information. Understandably then, privacy is understood to be a core professional responsibility of librarians. This study builds on a national report and a qualitative study, completed in the United States, which explored librarians' attitudes on privacy. Adding a Canadian voice to the literature, this study examines survey results from academic librarians in Canada on their perceptions and attitudes related to library practices and online privacy behaviors. Overall, Canadian academic librarians believe that protecting patron privacy and educating patrons about issues related to online privacy is important. However, many Canadian academic librarians doubt that libraries are doing all they can to protect patron privacy. Academic librarians stand to gain knowledge and understanding of peer attitudes toward online privacy, as well as how patron privacy is being advocated for and protected on university campuses across Canada. The results will guide future library policies and programming aimed at creating an environment where privacy rights are protected and patrons can make informed choices about their online actions.  相似文献   

13.
This paper demonstrates the divergent requestor privacy policies of professional librarians and the administration of the Freedom of Information Act (FOIA), and urges the federal government to adhere to librarian ethics in order to protect FOIA requestors. Section 1 of the paper provides information about the origins and purpose of the FOIA. Section 2 offers an overview of the philosophical and historical origins of library patron privacy ethics, discussing both the ethical basis for patron privacy and actual instances where library records have been sought for government surveillance of private citizens. Section 3 describes the state library laws that protect library requestors, as well as federal laws that protect non-FOIA requestor privacy rights, including the Video Privacy Protection Act (VPPA), which protects video rental records. Section 4 of the paper warns that, in the digital era, it is more important than ever to safeguard personal information like that contained in FOIA requests to prevent the stifling of information seeking activities in the United States. By modifying laws tomeet the needs of the “information age,” the United States government can embrace and utilize the ethical standards that are at the foundation of librarianship, and protect the principle that information should be free and available to the American populace.  相似文献   

14.
ABSTRACT

In June 2017, the Business Reference & Services Section of the Reference & User Services Association organized and hosted an event known as the Publishers' Forum during the annual American Library Association Conference in Chicago, Illinois. The Publishers' Forum is a professional development event that brings together business librarians and publishers of business information to engage in a discussion about business information products. The theme of the 2017 Publishers' Forum was private equity and venture capital data and information, and three different publishers were invited to speak and showcase their information products. This article will provide an overview of the Publishers' Forum, discuss the selection of private equity and venture capital as the theme, and highlight the importance of private equity and venture capital to business librarianship. Finally, this article will include a discussion of each of the publishers who presented at the Publishers' Forum and the information products they showcased.  相似文献   

15.
ABSTRACT

Since the U.S.A. PATRIOT Act was signed into law in October, 2001, library administrators have become increasingly concerned that staff–especially student employees–continue to protect the confidentiality of patron records. Administrators have also become increasingly concerned that when law enforcement officials provide paperwork giving them legal access to patron records, staff take steps both to divulge no more information than is necessary and to protect the institution from liability. In response to these concerns, the University of Colorado, Boulder, created an easy-to-understand and easy-to-use document for its public services student employees. This article describes the process by which that document was created, how it was introduced to staff and student employees, and what additional steps are planned for the future. Finally, the document itself is included as a possible model for other institutions that may wish to create procedural guidelines for student employees.  相似文献   

16.
《期刊图书馆员》2013,64(3-4):41-53
Summary

This presentation is a review of the changes in publishing methods that electronic publishing and distribution will involve. It presents a publisher's view of the methodology needed to exploit the potential that online and other electronic technologies offer. Included is a discussion on the role of the paper-based journal in an era of electronic publication, and the ambivalence of scholars and of learned societies toward electronic information. Additionally, the role of universities is examined, as they become partners of publishers in delivering published material to customers on the Internet: by hosting servers, by providing access to bandwidth, and by adding value through participation in the publishing process.  相似文献   

17.
《The Reference Librarian》2013,54(94):109-137
Abstract

Libraries are a symbol of a free, democratic society. Open access to information and patron privacy allow intellectual inquiry and the creation of new knowledge. Librarians have a long tradition of protecting these liberties. In the wake of the terrorist attacks of September 11, concerns have been raised that the passage of the USA Patriot Act and other anti-terrorism measures threaten these liberties. Librarians need to educate staff, users, and their communities as to the impact these measures have on libraries and access to information. Policies, procedures, and guidelines need to be developed that balance the traditions of intellectual freedom and issues of national security. This article examines access to government information issues and threats to  相似文献   

18.
《The Reference Librarian》2013,54(75-76):45-54
Summary

Difficult patrons have been considered primarily from the perspective of the problem behaviours they present in libraries. Many have attempted to define the problem patron and to provide advice and develop guidelines for frontline public service staff. To understand the difficult patron in academic libraries we need to answer three questions-How well do we know our patrons? Do we unwittingly create difficult patrons through our failure to appreciate their needs? Do we regard patrons as difficult because the way they use libraries and conduct their information research does not match our idea of how it should be done? The answers to these questions suggest that we need to reconceptualize both our patrons and the services we provide. Library staff need to see difficult patrons not as problems but as challenges to the service ideas and standards we hold. A paradigm shift is necessary if we are to reconstruct our beliefs about our patrons, their information seeking behaviours, and the services we provide to meet their needs. Some strategies for developing the skills of library staff to work effectively with difficult patrons are presented.  相似文献   

19.
ABSTRACT

This article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service points can improve the patron experience by bringing together circulation, information services, and library privileges. It begins with an overview of the process at Sterling, including the library renovation that enabled our transition. After laying out the planning, training, and implementation phases of the single service point, the essay presents the major issues with which SSPs must contend (staff expertise, integration within the library, and designing a space to suit both staff and patrons) and considers the potential of such service points to improve library services.  相似文献   

20.
ABSTRACT

Prospero is an electronic document delivery project initiated by the John A. Prior Health Sciences Library at The Ohio State University resulting in a software program that provides patron access to documents that are transmitted using the Ariel system. Using Prospero, documents no longer have to be manually printed out, packaged, and distributed. Patrons no longer have to come to the library to pick up documents or wait for them to be delivered. Documents can be accessed from wherever patrons have Internet access. This paper provides an overview of the Ariel system, background on the evolution of electronic ILL services, and details the development and features of the Prospero system.  相似文献   

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