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By surveying reference practitioners on their perceptions of chat reference training, this study presents effective training techniques that could enhance the professional preparation for chat reference personnel. Results indicate that the most effective training techniques involve hands-on practice among trainees and easy access to supporting materials. Librarians with different experiences and comfort levels with chat, who work in different chat reference service modes, and provide evaluation from different perspectives, have significantly different views on the effectiveness of certain training techniques. 相似文献
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Christopher Devine Emily Bounds Paladino John A. Davis 《The Journal of Academic Librarianship》2011,37(3):197-206
The first comprehensive national survey of all academic libraries in the United States which were conducting chat reference service was carried out to determine: what practices were being used to prepare personnel for chat reference service, what competencies were being taught, how and why training practices may have changed over time, and what modifications to current training practices were anticipated in the future. 相似文献
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Objective:The primary objective of this study was to determine how community college health sciences librarians perceive their proficiencies in the essential skills, knowledge, and abilities necessary for the practice of a health information professional as defined by the Medical Library Association (MLA) Competencies for Lifelong Learning and Professional Success. A secondary objective was to determine their current level of engagement with the professional community and identify barriers to further professional development.Methods:A survey was posted to various email discussion lists, and volunteer follow-up interviews were conducted.Results:The survey was completed by seventy-five community college health sciences librarians, and seven follow-up interviews were performed. Survey results indicated that community college health sciences librarians perceived themselves as having intermediate or advanced intermediate proficiency in the six MLA competencies. Survey and interview results indicated that community college health sciences librarians were engaged with the profession and faced the same barriers to continued professional development and continued education as other academic librarians.Conclusion:The results affirm that community college librarians who are responsible for collections and services in the health sciences meet the MLA competencies, which fills a gap in the literature regarding how these librarians develop professional competencies and are involved in professional associations. The results suggest that community college librarians can improve their skill levels by continuing their education and following trends in the literature. 相似文献
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Marilyn Harhai 《图书馆管理杂志》2013,53(8):939-956
ABSTRACTProfessional development can be a challenge for LIS professionals upon leaving graduate school and entering the work force. Engaging in an ongoing self-assessment of core competencies can assist LIS professionals in meeting their career goals. The Multi-Subject Learning Survey (MSLS) was administered to practicing librarians for a self-assessment of their abilities. Responses were analyzed through SPSS software to ascertain levels of ability in eight categories. A t test was performed for any significant differences between the groups of librarians. The survey was effective in identifying skills for improvement. Potential use by administrators for professional development and career planning were identified. 相似文献
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ABSTRACTAs staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models. 相似文献
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《The Reference Librarian》2013,54(95-96):21-35
Abstract This study applied traditional categories used for classifying questions presented at reference desks to online reference services. Questions presented at Penn State's subject libraries were classified as ‘Where Is,’ ‘Troubleshooting,’ ‘Policy and Service,’ and ‘Reference.’ Definitions and examples were provided to the librarians and staff covering thirteen reference desks. These categories were then applied to Penn State's e-mail and chat reference transactions for the Fall 2002 semester. Although the types of questions were similar across the three services, there were differences in the proportion of questions by categories. This suggests that services have similar, yet distinct, functions and that the type of questions submitted differ between in-person and online and also between e-mail and chat. 相似文献
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Yhna Therese P. Santos 《International Information and Library Review》2013,45(4):276-290
ABSTRACTThis research created a profile of a modern LIS professional by discussing the competencies and skills essential in successfully conducting one's duties. Through a series of focus group discussions and interviews, the researcher identified essential competencies modern LIS professionals should possess. Aside from traditional skills such as cataloging and classification; indexing and abstracting; and library management, non-traditional competencies such as communication skills, advocacy skills, teaching skills, and technological skills were revealed to be vital competencies. These were identified and further supported by discussions of actual library work experiences. In the end, a profile was created it was concluded that a modern LIS professional should be pro-active; an effective communicator; well-informed; adaptable; and should advocate causes relevant to the practice of librarianship. 相似文献
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《The Reference Librarian》2013,54(79-80):67-99
Summary Libraries have begun to add chat reference as a method to deliver reference service to remote user populations. To deliver quality service in a timely fashion, libraries need to construct a Virtual Ready Reference Collection (VRRC) of elite ready reference Web sites most often used during the chat reference interaction. This article explores the collection development steps needed to create a VRRC that is most beneficial on the local level. The value in creating this collection lies not just in the end product, but also in the process, which serves as a valuable training exercise. Selecting and maintaining the virtual ready reference collection will enhance the chat reference librarians' ability to deliver service in the chat reference environment. 相似文献
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国外图书馆职业能力研究综述 总被引：2，自引：0，他引：2
[目的/意义] 分析国外图书馆职业能力研究进展,为国内相关研究提供适当参考。[方法/过程] 通过检索与“图书馆职业能力”相关的网络文献和国外全文数据库收录的学术期刊论文与学位论文,筛选出53篇核心文献,分为图书馆职业能力相关概念、图书馆职业能力类型与要素、特殊岗位图书馆员能力、图书馆职业能力调查、图书馆职业能力标准、图书馆职业能力教育6个主题进行综述。[结果/结论] 现有研究表明,人们对图书馆职业能力类型未形成共识,但整体上可分为专业能力与个人能力两大类,每类能力要素在不同学者看来是不同的;特殊岗位图书馆员职业能力明显不同;国外特别是美国颁布了许多图书馆职业能力标准;图书馆职业能力教育在国外受到高度重视,美国图书馆协会（ALA）认可的绝大多数LIS教学计划是与ALA核心能力一致的。 相似文献
11.
The reference interview is integral to the success of the reference transaction. Thus, learning to conduct an effective reference interview is essential for library and information science students. Despite abundant literature on how to conduct the interview, little research exists on how well library and information science students are applying competencies associated with the reference interview, and how successful their reference interactions are. Through a survey reflection on a course-embedded assignment, this study examines reference success from the point of view of the library and information science student and their patrons. The results of the study have implications for library faculty and employers and reference managers. 相似文献
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Lori Northrup 《College & Undergraduate Libraries》2013,20(3):357-363
ABSTRACT Virtual reference using chat or instant messaging clients (IM) has become an expected service offering for libraries seeking to cater to today's Web 2.0 patrons. The use of chat aggregators to monitor multiple accounts in one interface allows libraries to reach a wider audience of IM/chat users. Embedding chat widgets into library Web pages can further increase chat reference use because it allows patrons without IM/chat experience or accounts to reach librarians seamlessly. This article reviews the use of aggregator software for chat reference monitoring, examines the popularity of the MeeboMe! chat widget for embedded virtual reference and briefly describes the experiences and recommendations of librarians at Samford University Library as they have implemented its use. 相似文献
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Suhua Caroline Fan Rick L. Fought Paul C. Gahn 《Medical reference services quarterly》2017,36(3):220-228
Online users seek help from virtual reference services via email, phone, texting, and live chat. Technologies have enabled new features in library websites to help make this service more accessible and effective. This article is an evaluation of an experimental pop-up live chat box on the website of a health sciences library to see whether the feature would enhance virtual reference services. 相似文献
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[目的/意义]通过对服务规范定义的中美参考咨询馆员能力的比较分析,为提升我国参考咨询馆员能力提供参考。[方法/过程]基于中美参考咨询服务标准与规范,分析两国对参考咨询馆员能力的界定和要求,比较中美参考咨询馆员能力存在的共性和异性。[结果/结论]中美参考咨询馆员都需具备包括知识基础能力、服务组织与设计能力、存取能力、交流沟通能力、营销能力、合作能力以及评价能力在内的7种职业能力,且在每种能力上都有或多或少的差异。 相似文献
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Linda Lowry 《Journal of Business & Finance Librarianship》2013,18(2):117-132
A syllabus study was conducted to gain insight into the library use expectations of faculty for undergraduate accounting students. The findings were compared to the professional competencies articulated by Canadian professional accounting association competency maps, and there was an expectations gap. All three competency maps referred to a set of professional skills that, when mapped to the Association of College and Research Libraries’ (ACRL) Information Literacy Competency Standards for Higher Education, were equivalent to information competence, yet the majority of courses taught required very little library use. This study contributes to the literature as the first to map the ACRL's standards to Canadian professional accounting association competencies. 相似文献
17.
Dee CR 《Medical reference services quarterly》2003,22(2):1-13
Chat reference services offer the opportunity to provide immediate access to quality information to meet the medical information needs of students, faculty, staff, physicians, nurses, and allied health care professionals. Part 1 of this two-part article on chat reference service in medical libraries is an introduction to the management of chat reference services and to features available for chat reference. The management of chat reference services raises issues of planning, staffing, selecting, and marketing. Planning issues focus on the identification of the users, the users' medical information needs, and the users' information-seeking behavior. Staffing issues relate to the selection of chat hours, the location of the chat service, and participation in collaborative agreements. Selecting chat software weighs the sophistication of the chat features against the related cost. Marketing uses techniques similar to traditional reference services and often begins slowly as chat expertise develops. Part 2 of the article discusses trends in chat reference services in medical libraries. 相似文献
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知识管理提升企业核心竞争力的实证研究 总被引：1，自引：0，他引：1
基于问卷调查分析,论证企业核心竞争力要素包括企业产品能力、技术能力、员工能力、市场营销能力、组织管理能力,利用SPSS11.5的因子分析将50种企业知识管理活动简化为12个因子,且把前7个因子分别命名为知识领导、知识协调、知识获取、知识吸收、知识控制、知识创造、知识保护,利用SPSS11.5的信度分析验证这7类知识管理活动提升企业核心竞争力的可靠性,从而说明知识管理可以提升企业核心竞争力。 相似文献
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《The Reference Librarian》2013,54(89-90):179-191