共查询到20条相似文献，搜索用时 15 毫秒
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美国自20世纪20年代开始制定学校图书馆服务相关标准,到2007年共出台了九个全国性学校图书馆服务标准文件,这些标准的制定和实施反映出美国学校图书馆服务发展的脉络。在此过程中,ALA、AASL等行业协会发挥重要作用,图书馆服务和馆员价值得到彰显。具体呈现出以下特征:1学校图书馆服务根据教育改革需要进行调整,保持对学校教育的贡献度;2建设标准和服务标准统一,定量评价和定性评价相结合;3与行业协会的成熟和馆员专业化发展相辅相成。本文呼吁我国的研究者和教育管理部门关注中小学图书馆服务标准的确立,重视学校图书馆服务对素质教育的影响和作用。 相似文献
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《The Journal of Academic Librarianship》2019,45(6):102069
In both virtual and in-person reference transactions, creating a supportive environment for patrons is the crucial first step. Evaluating librarians success in creating a supportive environment, however, is challenging. Language style matching (LSM) is a text analysis technique that measures the level of engagement between people. A high level of LSM has been shown to contribute to a sense of perceived support and other positive social outcomes. In this exploratory study, LSM is used to evaluate >1200 email threads from two virtual reference services to determine the level of engagement between patrons and librarians. Results show that email reference provided through the LibAnswers general reference service demonstrated a moderate to high level of LSM 67% of the time and email reference provided by a liaison librarian demonstrated a moderate to high level of LSM 84% of the time. By measuring how well librarians are meeting patrons' affective needs, LSM has the potential to provide a more holistic assessment of virtual reference services. 相似文献
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《The Reference Librarian》2013,54(95-96):53-79
Abstract This article discusses the evaluation of virtual reference services from the user perspective. It is one outcome of a long-term research project, The Library Visit Study, which has been conducted in three phases at the University of Western Ontario for more than a decade. These studies have identified the need for, and essential components of, reference interviews and good reference behaviors. The third phase of this research focuses on the factors that make a difference to the users’ satisfaction with their virtual reference experience and whether these are the same or different from the ones we identified as important in face-to-face reference. An examination of user accounts of virtual reference transactions indicates that the reference interview has almost disappeared. Among the reasons identified for staff failure to conduct reference interviews in the virtual environment are: the nature of written vs. spoken interaction; the librarian's perceived need to respond quickly in this environment; and the rudimentary nature of the forms used in e-mail reference. The article includes a list of behaviors that users identified as either helpful or unhelpful and concludes with some implications of the research for good virtual reference service. 相似文献
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Young children's limited ability to recognize and defend against commercial messages has led to numerous concerns about advertising that targets child‐viewers. Industry self‐regulation of child‐oriented advertising content is one response to those concerns. With the demise of the National Association of Broadcasters Code in 1982, guidelines maintained by the Children's Advertising Review Unit (CARU) of the National Council of Better Business Bureaus comprise the only industry‐wide self‐regulation. This study evaluates the extent of compliance with the CARU standards across a sample of over 10,000 ads directed to children. The results indicate a high overall rate of adherence to the guidelines. Two problem areas emerged which accounted for most of the violations observed: ads that featured premium offers, and ads for recorded telephone message services. The findings are discussed in terms of their implications for the child audience. 相似文献
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Digital reference service adds a valuable new dimension to health science reference services, but the road to implementation can present questions that require carefully considered decisions. This article incorporates suggestions from the published literature, provides tips from interviews with practicing academic health science librarians, and reports on data from students' exploration of academic health science library Web sites' digital reference services. The goal of this study is to provide guidelines to plan new services, assess user needs, and select software, and to showcase potential benefits of collaboration and proactive and user-friendly marketing. In addition, tips for successful operation and evaluation of services are discussed. 相似文献
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This study reports an experiment that examines whether librarians provide equitable virtual reference services to diverse user groups. The relative absence of social cues in the virtual environment may mean greater equality of services though at the same time greater inequalities may arise as librarians can become less self-aware online. Findings indicate that the quality of service librarians provide to African Americans and Arabs is lower than the quality of service they provide to Caucasian, Hispanic, Asian, and Jewish students. This study adds to the knowledge of subjective bias in the virtual environment by specifying those that are discriminated against online, identifying the kinds of discriminatory actions of virtual reference librarians, and identifying the type of queries that more frequently result in unbiased service. 相似文献
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《Library & information science research》2006,28(4):501-520
This study reports an experiment that examines whether librarians provide equitable virtual reference services to diverse user groups. The relative absence of social cues in the virtual environment may mean greater equality of services though at the same time greater inequalities may arise as librarians can become less self-aware online. Findings indicate that the quality of service librarians provide to African Americans and Arabs is lower than the quality of service they provide to Caucasian, Hispanic, Asian, and Jewish students. This study adds to the knowledge of subjective bias in the virtual environment by specifying those that are discriminated against online, identifying the kinds of discriminatory actions of virtual reference librarians, and identifying the type of queries that more frequently result in unbiased service. 相似文献
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随着《公共图书馆服务规范》的颁布实施,图书馆职业服务标准成为图书馆工作的重要基础问题。文章对《公共图书馆服务规范》进行了大致介绍,并对《公共图书馆服务规范》和《普通高等学校图书馆规程（修订）》进行了比较和分析,并探讨了可借鉴的启示,旨在为高校图书馆建立服务职业标准提供参考。 相似文献
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MacDonald MH 《Medical reference services quarterly》2003,22(2):69-75
Virtual reference (VR) can be a successful vehicle for libraries if there is a demonstrated need by the user base for such a service and if the library staff believes in, accepts, and plans thoroughly for the concept. This article focuses on the experiences of the Duke University Medical Center Library (DUMCL) in planning, implementing, and using a virtual reference service utilizing LSSI's Virtual Reference Desk (VRD) Software. 相似文献
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《The Reference Librarian》2013,54(44):161-172
Guidelines developed by the American Association of School of Librarians and the Reference and Adult Services Division of the American Library Association can aid school library media specialists in the planning, implementation, and evaluation of reference and information services for the school community. This article discusses the value of such professionally sanctioned guidelines and uses two documents, Information Power and "Information Services for Information Consumers," as the basis for a checklist for assessing building-level school library media reference services. Media specialists can use this checklist in evaluating and upgrading reference services within their schools. 相似文献
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Bibliometric analysis to identify core reference sources of virtual reference transactions 总被引：1，自引：0，他引：1
As the use of electronic reference sources becomes commonplace, virtual reference services are expanding in scope, modes, and popularity. Simultaneously, reference practices are evolving as well. One concept that may be challenged by these trends is the notion of the core reference collection. What are the sources that form this core collection, and what are its characteristics? Are similar sources used to answer users' questions in virtual and traditional reference? How do core collections of public and academic libraries differ? An analysis of 1851 e-mail and chat reference transactions from public and academic libraries reveals that the notion of a core reference collection persists in the world of virtual reference services. In both types of libraries, responses to patrons showed a skewed bibliographic distribution; librarians used a small group of sources to answer most of the questions. Almost all sources used were electronic. Academic libraries tended to make greater use of fee-based sources, but public libraries more often used sources freely-available on the Web. 相似文献
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《Government Information Quarterly》1998,15(1):73-85
In today's electronic environment, government information librarians face new and difficult challenges, especially in the arena of quality public service provision. Given the lack of clear guidelines that Federal Depository Library Program (FDLP) participants follow, and based upon suggested guidelines of a reference oriented literature, the author proposes a new set of guidelines that FDLP participants might wish to adopt. 相似文献
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《The Journal of Academic Librarianship》2020,46(5):102198
The goals of this research study are: 1) to investigate the level of complexity of chat reference questions; 2) to measure the performance of paraprofessional reference staff based on answer correctness and patron interactions; and 3) to use this data to assess the overall effectiveness of the triage reference-services model currently used by all three campus libraries of MCPHS University. A team of five reference librarians conducted a retrospective two-year evaluation of live-chat reference transactions. The questions' complexity was evaluated using the Reference Effort Assessment Data (READ) scale, while the answer correctness and patron interactions were scored using a rubric. The study provides data in support of the triage reference-services model and evidence that, with proper training, paraprofessional reference assistants can offer high-quality reference services for academic libraries' patrons. 相似文献
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分布式参考咨询服务标准与规范研究与应用 总被引：44，自引：1，他引：43
根据网上数字参考咨询服务发展，介绍了国内外主要的数字(或网上)参考咨询服务系统的问答内容创建、对象描述、知识组织、数据存取传递、专家信息管理、协作馆信息管理、服务流程管理、质量控制、知识产权管理、个人隐私控制等方面的标准规范的研究和发展。讨论了国家科学数字图书馆分布式参考咨询服务和管理标准规范研究和规定。 相似文献
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Arthur T. Hamlin 《International Information and Library Review》2013,45(2):135-173
This study summarizes a survey conducted to discover the extent to which professional librarians in Nigerian university libraries have achieved academic/faculty status. The survey revealed that: (1) almost all professional librarians (16 or 80%) in Nigerian universities have full faculty status, coupled with mandatory research and publication for promotion, in 17 (85%) of the libraries; (2) publications in subject-fields and in library/information science carry equal ratings; and (3) academic librarians in Nigeria are entitled to the same rights, privileges and responsibilities as their teaching counterparts. This paper urges the Nigerian Library Association and the Committee of University Librarians to set standards for the attainment of faculty/academic status for professional librarians in Nigerian universities and colleges. 相似文献
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目前,数字参考咨询服务业已得到不断推广和迅速发展。为此,结合重庆区域本科高校图书馆数字参考咨询服务发展现状,对数字参考咨询服务标识、链接层次、电子资源、培训服务、信息导航、非实时型咨询、实时型咨询以及馆员推介等调查分析,在案例分析的基础上,指出从完善CDISS机制及特色服务、引进新技术、加强咨询馆员队伍建设及加强用户研究等几方面建立健全重庆区域高校图书馆数字参考咨询服务发展长效机制。 相似文献
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目前,数字参考咨询服务业已得到不断推广和迅速发展。为此,结合重庆区域本科高校图书馆数字参考咨询服务发展现状,对数字参考咨询服务标识、链接层次、电子资源、培训服务、信息导航、非实时型咨询、实时型咨询以及馆员推介等调查分析,在案例分析的基础上,指出从完善CDISS机制及特色服务、引进新技术、加强咨询馆员队伍建设及加强用户研究等几方面建立健全重庆区域高校图书馆数字参考咨询服务发展长效机制。 相似文献