Linking versus searching: A case study of performance support use     

Frank Nguyen  Matthew Hanzel 《Performance Improvement》2007,46(10):40-44

In highly competitive global organizations, the practice of hit‐and‐miss searching for information is a luxury seldom afforded. This article examines a case study of an organization that explored the use of different types of performance support interventions for four years. Results show that performance support systems that link to relevant support content were used significantly more than systems that required the performer to search for and locate information. A comparison of these findings with the existing literature and the implications of these results for performance technologists are discussed.  相似文献   

International students in transnational mobility: intercultural connectedness with domestic and international peers,institutions and the wider community     

Ly Thi Tran  Lien Pham 《Compare》2016,46(4):560-581

International students’ connectedness with their peers, institutions and the broader community significantly affects their learning and wellbeing. It is important to understand their multiple desires for intercultural connectedness in order to nurture it. This paper analyses the motives and nature of international students’ intercultural connectedness. It is based on a study that includes more than 150 interviews and fieldwork with international students and staff from 25 vocational education colleges in Australia. Drawing on Blumer’s symbolic interactionism theory as a conceptual framework, the study found international students’ motivation to engage in intercultural connectedness is linked to not only their desire for respect and recognition for intellectual, cultural and linguistic capacities and diversities but also for employment aspirations. The research shows various dimensions in which intercultural engagement is seen to encompass not only empathy, sociability and equity but also employability. The findings suggest meaningful interaction is essentially bound to reciprocal learning.  相似文献   

A case analysis of ICT for knowledge transfer in small businesses in Vietnam     

Toan Nguyen  Stephen Burgess 《International Journal of Information Management》2014

Small businesses face numerous issues in regard to the management of their knowledge, including potential loss of knowledge due to high employee turnover and the willingness and ability of employees to share their knowledge. This case study examines two small ICT companies in Vietnam to determine how knowledge transfer was conducted with and without the use of ICT. A knowledge transfer framework for small businesses was used as a lens to analyse the results. The findings showed differences in knowledge transfer approaches in both cases. It was observed that employees whose jobs required less flexibility needed more explicit knowledge, but if their working procedures were more flexible they were more likely to need tacit knowledge. Tacit knowledge was mainly transferred by non-ICT methods, with explicit knowledge being transferred via a combination of methods. The cases differed in regard to the existence of knowledge transfer guidelines – as well as the willingness and ability of employees to share knowledge with others in the business. Both case businesses lacked appropriate measures to determine the level of success of knowledge transfer activities.  相似文献   

How academics manage individual differences to team teach in higher education: a sociocultural activity theory perspective     

Dang  Thi Kim Anh  Carbone  Angela  Ye  Jing  Vu  Thao Thi Phuong 《Higher Education》2022,84(2):415-434

Higher Education - In the higher education (HE) landscape worldwide, team teaching has become increasingly common. The growing prevalence of team teaching in HE has mainly been driven by the...  相似文献   

Challenges and Accomplishments of Practicing Formative Assessment: a Case Study of College Biology Instructors’ Classrooms     

Khajeloo  Mojtaba  Birt  Julie A.  Kenderes  Elizabeth M.  Siegel  Marcelle A.  Nguyen  Hai  Ngo  Linh T.  Mordhorst  Bethany R.  Cummings  Keala 《International Journal of Science and Mathematics Education》2022,20(2):237-254

International Journal of Science and Mathematics Education - This study presents a glimpse into the private classrooms of biology instructors and the way they practice formative assessments within...  相似文献   

The effect of performance support and training as performance interventions     

Frank Nguyen  James D. Klein 《Performance Improvement Quarterly》2008,21(1):95-114

For decades, training has been one of the most common interventions used by organizations to improve the performance of their employees and teach them new ideas and skills. But owing to the cost of developing and delivering training, organizations have adopted alternative ways to enable employee performance while reducing the cost and minimizing the time users spend away from the job. One alternative is electronic performance support systems (EPSS). The present study examined the effect of EPSS and training on user performance, time on task, and time in training. Results revealed that participants receiving only EPSS and those receiving training and EPSS performed significantly better on a tax preparation procedure than participants who received only training. Training‐only users also spent significantly more time completing the procedural task than their counterparts in other treatment groups, leading to a negative correlation between time on task and performance. The implications of these findings for the design and development of performance support and training interventions are discussed.  相似文献   

Engagement in Language Policies and Practices with and for Vietnamese Minority Student Youth     

Thuy Thi Ngoc Bui 《Journal of Language, Identity & Education》2018,17(5):277-291

Drawing on the recent call for repositioning youth as creative and responsible agents in language and education research (e. g., McCarty & Wyman, 2009) and the notion of engaged ethnography (e.g., Davis & Phyak, 2015), the researcher engaged 16 minority student youth in a remote mountainous province in Vietnam in interrogating the realities of the current language policies (LP) while working actively with them to give rise to effective and responsive LP transformations. Youth’s resistance to the current LP, their critical awareness of their linguistic wealth, and their comprehensive recommendations for LP improvements greatly affirm themselves as resourceful and responsible agents in decision-making and pedagogical revitalizations. This article calls for respecting and recognizing youth’s power, voices, and rights, and invites them to deconstruct educational policies to promote multilingualism and effective educational change. Towards this end, I discuss implications to promote youth engagement in language education policies and practices.  相似文献   

A Comparative Study of Electronic Performance Support Systems     

Frank Nguyen  James D. Klein  Howard Sullivan 《Performance Improvement Quarterly》2005,18(4):71-86

ABSTRACT Electronic performance support systems (EPSS) deliver relevant support information to users while they are performing tasks. The present study examined the effect of different types of EPSS on user performance, attitudes, system use and time on task. Employees at a manufacturing company were asked to complete a procedural software task and received support from either an intrinsic, extrinsic, external performance support system or no system at all. Results revealed significant differences on performance, attitudes and use between several treatment groups. The study suggests that providing any kind of EPSS to support task performance is better than having none at all. In addition, designers can improve user performance, attitudes and use by creating systems that integrate with the primary work interface.  相似文献   

Human and artificial intelligence collaboration for socially shared regulation in learning     

Sanna Järvelä  Andy Nguyen  Allyson Hadwin 《British journal of educational technology : journal of the Council for Educational Technology》2023,54(5):1057-1076

Artificial intelligence (AI) has generated a plethora of new opportunities, potential and challenges for understanding and supporting learning. In this paper, we position human and AI collaboration for socially shared regulation (SSRL) in learning. Particularly, this paper reflects on the intersection of human and AI collaboration in SSRL research, which presents an exciting prospect for advancing our understanding and support of learning regulation. Our aim is to operationalize this human-AI collaboration by introducing a novel trigger concept and a hybrid human-AI shared regulation in learning (HASRL) model. Through empirical examples that present AI affordances for SSRL research, we demonstrate how humans and AI can synergistically work together to improve learning regulation. We argue that the integration of human and AI strengths via hybrid intelligence is critical to unlocking a new era in learning sciences research. Our proposed frameworks present an opportunity for empirical evidence and innovative designs that articulate the potential for human-AI collaboration in facilitating effective SSRL in teaching and learning.

Practitioner notes

What is already known about this topic

• For collaborative learning to succeed, socially shared regulation has been acknowledged as a key factor.
• Artificial intelligence (AI) is a powerful and potentially disruptive technology that can reveal new insights to support learning.
• It is questionable whether traditional theories of how people learn are useful in the age of AI.

What this paper adds

• Introduces a trigger concept and a hybrid Human-AI Shared Regulation in Learning (HASRL) model to offer insights into how the human-AI collaboration could occur to operationalize SSRL research.
• Demonstrates the potential use of AI to advance research and practice on socially shared regulation of learning.
• Provides clear suggestions for future human-AI collaboration in learning and teaching aiming at enhancing human learning and regulatory skills.

Implications for practice and/or policy

• Educational technology developers could utilize our proposed framework to better align technological and theoretical aspects for their design of adaptive support that can facilitate students' socially shared regulation of learning.
• Researchers and practitioners could benefit from methodological development incorporating human-AI collaboration for capturing, processing and analysing multimodal data to examine and support learning regulation.

  相似文献   

Examining socially shared regulation and shared physiological arousal events with multimodal learning analytics     

Andy Nguyen  Sanna Järvelä  Carolyn Rosé  Hanna Järvenoja  Jonna Malmberg 《British journal of educational technology : journal of the Council for Educational Technology》2023,54(1):293-312

Socially shared regulation contributes to the success of collaborative learning. However, the assessment of socially shared regulation of learning (SSRL) faces several challenges in the effort to increase the understanding of collaborative learning and support outcomes due to the unobservability of the related cognitive and emotional processes. The recent development of trace-based assessment has enabled innovative opportunities to overcome the problem. Despite the potential of a trace-based approach to study SSRL, there remains a paucity of evidence on how trace-based evidence could be captured and utilised to assess and promote SSRL. This study aims to investigate the assessment of electrodermal activities (EDA) data to understand and support SSRL in collaborative learning, hence enhancing learning outcomes. The data collection involves secondary school students (N = 94) working collaboratively in groups through five science lessons. A multimodal data set of EDA and video data were examined to assess the relationship among shared arousals and interactions for SSRL. The results of this study inform the patterns among students' physiological activities and their SSRL interactions to provide trace-based evidence for an adaptive and maladaptive pattern of collaborative learning. Furthermore, our findings provide evidence about how trace-based data could be utilised to predict learning outcomes in collaborative learning.

Practitioner notes

What is already known about this topic

• Socially shared regulation has been recognised as an essential aspect of collaborative learning success.
• It is challenging to make the processes of learning regulation ‘visible’ to better understand and support student learning, especially in dynamic collaborative settings.
• Multimodal learning analytics are showing promise for being a powerful tool to reveal new insights into the temporal and sequential aspects of regulation in collaborative learning.

What this paper adds

• Utilising multimodal big data analytics to reveal the regulatory patterns of shared physiological arousal events (SPAEs) and regulatory activities in collaborative learning.
• Providing evidence of using multimodal data including physiological signals to indicate trigger events in socially shared regulation.
• Examining the differences of regulatory patterns between successful and less successful collaborative learning sessions.
• Demonstrating the potential use of artificial intelligence (AI) techniques to predict collaborative learning success by examining regulatory patterns.

Implications for practice and/or policy

• Our findings offer insights into how students regulate their learning during collaborative learning, which can be used to design adaptive supports that can foster students' learning regulation.
• This study could encourage researchers and practitioners to consider the methodological development incorporating advanced techniques such as AI machine learning for capturing, processing and analysing multimodal data to examine and support learning regulation.

  相似文献