Influencing citizen behavior: Experiences from multichannel marketing pilot projects     

Lidwien van de WijngaertAuthor Vitae  Willem PietersonAuthor Vitae  Marije L. TeerlingAuthor Vitae 《International Journal of Information Management》2011,31(5):415-419

Information technology allows national and local governments to satisfy the needs of citizens in a cost effective way. Unfortunately, citizens still tend to prefer traditional, more costly channels, such as the front desk, phone and mail. Through pilot projects government agencies attempt to influence this behavior of citizens, directing them towards the online channel. With this paper we provide insight into the possibility to influence citizens’ behavior in the complex landscape of multi-channel service provision. The paper systematically compares five pilot projects using a framework that is based on organizational and marketing literature. The results show that socio-psychological factors are crucial in multi-channel management, much more than the technology itself. We conclude that citizens can be directed towards the online channel. However, not all projects are successful. Economic and legal instruments tend to sort more direct effects than communication or service instruments. Moreover, organizational factors such as bureaucracy often hinder eventual success. Choosing a smart and relatively small scope and strong project manager may help to evoke success in directing citizen online behavior.  相似文献   

Is there an ethics of algorithms?     

Felicitas Kraemer  Kees van Overveld  Martin Peterson 《Ethics and Information Technology》2011,13(3):251-260

We argue that some algorithms are value-laden, and that two or more persons who accept different value-judgments may have a rational reason to design such algorithms differently. We exemplify our claim by discussing a set of algorithms used in medical image analysis: In these algorithms it is often necessary to set certain thresholds for whether e.g. a cell should count as diseased or not, and the chosen threshold will partly depend on the software designer’s preference between avoiding false positives and false negatives. This preference ultimately depends on a number of value-judgments. In the last section of the paper we discuss some general principles for dealing with ethical issues in algorithm-design.  相似文献   

Bibliometric mapping of computer and information ethics   总被引：1，自引：0，他引：1  

Richard Heersmink  Jeroen van den Hoven  Nees Jan van Eck  Jan van den Berg 《Ethics and Information Technology》2011,13(3):241-249

This paper presents the first bibliometric mapping analysis of the field of computer and information ethics (C&IE). It provides a map of the relations between 400 key terms in the field. This term map can be used to get an overview of concepts and topics in the field and to identify relations between information and communication technology concepts on the one hand and ethical concepts on the other hand. To produce the term map, a data set of over thousand articles published in leading journals and conference proceedings in the C&IE field was constructed. With the help of various computer algorithms, key terms were identified in the titles and abstracts of the articles and co-occurrence frequencies of these key terms were calculated. Based on the co-occurrence frequencies, the term map was constructed. This was done using a computer program called VOSviewer. The term map provides a visual representation of the C&IE field and, more specifically, of the organization of the field around three main concepts, namely privacy, ethics, and the Internet.  相似文献   

Relationship satisfaction among Turkish and British adults     

Ozgur Celenk  Fons J.R. van de Vijver  Robin Goodwin 《Int J Intercult Relat》2011,35(5):628-640

We tested three theories (adult attachment, autonomy/relatedness, and gender roles) to understand relationship satisfaction among 150 British and 170 Turkish adults, all involved in romantic relationships. Avoidance, relatedness, autonomy–relatedness, and masculinity mediated the relationship between culture and romantic relationship satisfaction. Additionally, as anticipated, Turkish participants scored lower on relationship satisfaction and autonomy whereas British participants scored lower on avoidance and relatedness. Contrary to expectation, gender role differences (differences between masculinity and femininity) in the United Kingdom were not significantly smaller than in Turkey. It is concluded that adult attachment provides a useful framework for understanding country-level differences.  相似文献   

Changes in multicultural, Muslim and acculturation attitudes in the Netherlands armed forces     

Rudy Richardson  Tessa op den Buijs  Karen van der Zee 《Int J Intercult Relat》2011,35(5):580-591

The present study examined changes in multicultural, Muslim and acculturation attitudes in the Dutch military. In 2008 and 2006 two large quantitative surveys were conducted within the Dutch military. The results of the survey in 2006 showed a slightly negative attitude of Dutch Defense employees towards multiculturalism and a strong preference for assimilation in the public context. Interestingly, in 2008 attitudes towards Multiculturalism had become more positive as compared to 2006. Although in 2008 a higher rate of employees preferred the integration strategy, the majority still favored migrants to adopt an assimilation strategy.  相似文献   

Perception and action in golf putting: skill differences reflect calibration     

van Lier WH  van der Kamp J  Savelsbergh G JP 《运动与训练心理学杂志》2011,33(3):349-369

We assessed how golfers cope with the commonly observed systematic overshoot errors in the perception of the direction between the ball and the hole. Experiments 1 and 2, in which participants were required to rotate a pointer such that it pointed to the center of the hole, showed that errors in perceived direction (in degrees of deviation from the perfect aiming line) are destroyed when the head is constrained to move within a plane perpendicular to the green. Experiment 3 compared the errors in perceived direction and putting errors of novice and skilled players. Unlike the perceived direction, putting accuracy (in degrees of deviation from the perfect aiming line) was not affected by head position. Novices did show a rightward putting error, while skilled players did not. We argue that the skill-related differences in putting accuracy reflect a process of recalibration. Implications for aiming in golf are discussed.  相似文献   

The mathematics teacher identity of two early career mathematics teachers and the influence of their working communities on its development     

Arslan  Okan  Haser  Çiğdem  Van Zoest  Laura R. 《Journal of Mathematics Teacher Education》2022,25(4):429-452

Journal of Mathematics Teacher Education - To better understand the critical early years of teaching and teacher identity development, this study explored the mathematics teacher identity of two...  相似文献   

Children's Behavioral Adjustment in Pre-Primary Schools in Tanzania: A Multilevel Approach     

Theresia J. Shavega  Daniel Brugman  Cathy van Tuijl 《Early education and development》2014,25(3):356-380

Research Findings: The present study concerns children's behavioral adjustment in the context of pre-primary schools in Tanzania. Twenty teachers and 320 children from 20 pre-primary schools participated in the study. Teacher–child relationships, children's behavioral adjustment, and teachers' cultural beliefs were reported by teachers; classroom emotional support was measured through classroom observation. The multilevel findings revealed that high-quality teacher–child relationships and high-quality teacher sensitivity were related to children's prosocial behavioral adjustment. In contrast, observed low-quality teacher–child relationships and low-quality teacher sensitivity were found to be related to children's aggression and anxiety. In addition, teachers' cultural beliefs, concerning play in particular, were found to be related to children's anxiety. The findings support the ecological theory regarding the importance of child characteristics and classroom context in shaping a child's behavioral adjustment in schools. Practice or Policy: The results have implications for pre-primary school teachers in Tanzania, to consider their relationships with children and their sensitivity to children as important aspects for children's behavioral adjustment in schools. They also inform policymakers about the role of pre-primary school teachers in the country.  相似文献   

Responding to teacher shortages: relationships among mobility experiences,attitudes, and intentions of Dutch teachers     

Renske E. van Geffen  Rob F. Poell 《Asia-Pacific Journal of Teacher Education》2014,42(3):275-290

From all over the world there have been calls from governmental institutions to address a shortage of high quality teachers. As changing jobs generates new experiences, job mobility could be a way for teachers to adhere to the government’s call to develop themselves into the teaching force needed. The research question of this study was: How do the experience with mobility and the attitude towards mobility of Dutch secondary school teachers shape their intentions to be mobile? A secondary analysis was conducted on data collected among 1261 respondents. Attitudes towards mobility were found to be linked to past experience with mobility and there is a strong relationship between the attitude towards mobility and the intention to be mobile. The control variables age, experience in teaching, and type of employment seem to have an effect as well. Implications for the teacher shortage issue are discussed.  相似文献   

Wirkungen zentraler Abschlussprüfungen im Mehrebenensystem Schule. Eine Zwischenbilanz internationaler und nationaler Befunde und Forschungsdesiderata     

Dr. E. Dominique Klein  Mirko Krüger  Dr. Svenja M. Kühn  Prof. Dr. Isabell van Ackeren 《Zeitschrift für Erziehungswissenschaft》2014,17(1):7-33

Statewide exit exams have become a central governance instrument at the end of secondary schooling in Germany. In the article, the current state of research in Germany is systematized from an international comparative perspective in relation to intended and unintended effects. Findings regarding state exam policies and effects at the school and instructional level are presented as an interim report on a comparably young field of research. The findings show differences by states, subjects and courses which suggest that there is no general effect of statewide exams. In this context, future research should account for the heterogeneity of exam procedures to a greater degree.  相似文献