Conscientious Consumerism Project in an Undergraduate Quality Management Class     

Marilyn M. Helms 《Decision Sciences Journal of Innovative Education》2014,12(1):21-31

This article describes a “conscientious consumerism” project that involves the student as the consumer to either commend or complain to a company about a recent product or service experience. This activity and presentation helps students develop an understanding of the commendation/complaint management process within organizations while adding realism with the student as the customer. Students initiate communication with an organization and maintain a timeline of all contacts, calls, e‐mails, letters, and visits to the company as they work to resolve or report their issue. The project begins early in the semester and concludes with a final registered, certified letter to the company CEO where students summarize the class project and praise processes or recommend any needed changes. When the project is presented, students learn how organizations manage and process customer feedback and complaints. Students have insightful comparisons of the implementation and execution of such processes within organizations. The project contributes to student learning and understanding of numerous key objectives of quality management including: how quality is managed in organizations, the strategic focus customer feedback can play in organizations, process management, voice of the customer, and benchmarking best compliment/complaint management practices.  相似文献   

高等代数课程教学实践的改进方法     

李雪佳 《毕节师范高等专科学校学报》2014,(4):121-123

根据高等代数课程内容的特点,揭示了高等代数课程与中学数学、解析几何、数学建模的联系,并结合以上几个方面,介绍了在高等代数教学实践中的一些改进方法.  相似文献   

Practitioner Perceptions of the A3 Method for Process Improvement in Health Care     

John K. Visich  Angela M. Wicks  Faiza Zalila 《Decision Sciences Journal of Innovative Education》2010,8(1):191-213

The focus of this article is to present students' perceptions of the recently developed A3 method, a structured problem-solving approach based on lean concepts and tools that have been adapted to the health care environment. The students were all employees of a large health care provider and were enrolled in a customized health care executive MBA Program. Each student was required to complete an individual A3 Project in order to improve a process at the department for which they worked. At the end of the semester the students presented their A3 projects to their peers who voted on the best projects. A survey measuring perceptions of the A3 method for problem solving in health care was administered and from it we present propositions for A3 implementation. These propositions are applicable both to health care practitioners and to academic researchers.  相似文献   

影响作者向中文科技期刊投稿的因素以及期刊改进措施     

叶喜艳  常宗强  张静辉 《中国科技期刊研究》2018,29(8):771-779

【目的】 总结影响作者投稿的主要因素以及有利于科技期刊发展的重要改进措施,并对二者进行相关性分析。【方法】 在中国知网检索页面,通过检索以及逻辑关系式高级检索,筛选出与研究主题相关的文献,按照一定标准对每条文献内的相关数据进行累积统计,并通过归一化评分方案和SPSS 19.0统计分析软件Pearson相关性分析法进行数据处理。【结果】 共统计了31项影响因素,前5位依次为期刊品牌、主题相关度、影响因子、发表周期和编辑素质。共统计了32项改进措施,前5位依次为提高时效性、设置特色栏目、拓展稿源、组约稿件和建立发挥作用的编委会。影响因素与改进措施呈显著正相关关系。【结论】 科技期刊发展的改进措施与作者投稿影响因素的排名结果比较客观地反映了各统计项的重要程度,可为科技期刊的建设提供参考依据。科技期刊有针对性地改进办刊思路,可吸引作者投稿,防止稿件外流,从而形成正反馈。  相似文献   

我国高中校本学生评价的现状及改进策略研究   总被引：1，自引：1，他引：0       下载免费PDF全文

刘燕 《上海教育评估研究》2014,3(1):18-22

随着国外校本管理思想的促进以及教育变革的积极推动与学校办学自主权的不断扩大,评价与考试制度的改革,尤其是校本学生评价得到了广泛的重视。我国校本学生评价在理论与实践层面都有一定的发展,但也存在着偏离评价轨道、教师评价素养缺乏等问题。建议加快校本学生评价的法制化进程,制定并完善学校评价制度,提升教师评价专业素养,建立科学有序的监督机制,构建和谐的校内外评价关系。  相似文献   

高校科技创新绩效的驱动因素与提升路径研究     

许敏  余灵  王慧敏 《科技管理研究》2023,(3):96-103

以中国内地28个省（区、市）高校为研究样本，应用模糊集定性比较分析法，从战略协同和科技资源配置两个维度选取具有代表性的5个变量，探讨影响高校科技创新绩效的驱动因素。研究发现，我国高校科技创新绩效总体偏低且区域异质性较强，人力资源配置是提升高校科技创新绩效的必要条件，财力资源配置是提升高校科技创新绩效的核心条件，提升高校科技创新绩效的路径选择存在地区差异，存在包括资源协同配置型、资源内在配置型和人才主导协同型这3条绩效提升路径，最后提出相应的对策建议。  相似文献