Helping patrons find locally held electronic resources: An interlibrary loan perspective     

Pamela Johnston 《Journal Of Access Services》2016,13(1):1-6

The University of North Texas Libraries provide extensive online access to academic journals through major vendor databases. As illustrated by interlibrary loan borrowing requests for items held in our databases, patrons often have difficulty navigating the available resources. In this study, the Interlibrary Loan staff used data gathered from the ILLiad interlibrary loan management system to investigate why patrons request locally available materials. This study resulted in recommendations for the Libraries' linking strategies in EBSCOhost databases. Several user education needs were identified and communicated to the Libraries' Subject Liaisons.  相似文献   

X marks the spot: Creating and managing a single service point to improve customer service and maximize resources     

Mary Ann Venner 《Journal Of Access Services》2016,13(2):101-111

ABSTRACT

This article will describe how merging service points in an academic library is an opportunity to improve customer service and utilize staffing resources more efficiently. Combining service points provides libraries with the ability to create a more positive library experience for patrons by minimizing the ping-pong effect for assistance. The Access Services Department at the University of North Texas Libraries was charged with management of the circulation and reference services offered at the service desk. Streamlined planning and modernized management of the desk and its impact on customer service in a changing library environment will be discussed.  相似文献   

论人的劳动和劳动价值论     

宝音伊日格其 《内蒙古师范大学学报(哲学社会科学版)》2004,33(1):52-57

人的劳动具有重大作用及发展,劳动价值论包含着丰富的内容。马克思把商品的概念由物质产品扩大为劳动力、运输业和服务,并提出运输业和劳务部门的劳动也创造价值的理论,这是马克思劳动价值论的深化和发展。人的劳动和劳动价值论之间存在密切关系。  相似文献   

现代化与中国的生态危机——以太湖水污染为例     

黄小玲 《湖北广播电视大学学报》2007,27(11):50-51

今年江苏省无锡市城区的大批市民家中自来水水质突然发生变化,居民饮水发生困难。这是对中国生态危机发出的严重警告。由于现代化的发展,自然环境遭到了严重的破坏,这现代化发展带来的困境。近几年,西方国家对现代性和现代化进行了深刻的反思,我国也需要认真研究现代化及现代性问题,这对改善中国的生态危机具有重要的意义。  相似文献   

一对一旅游营销刍议   总被引：4，自引：0，他引：4  

袁亚忠 《邵阳学院学报(社会科学版)》2003,2(4):61-62

一对一营销是21世纪发展起来的一种新的营销模式。随着知识经济时代的来临和信息技术的飞速发展，为旅游企业开展一对一营销创造了极为有利的条件。一对一旅游营销包括识别、区分、互动和订制等四个关键的步骤。旅游企业实施一对一营销，能为顾客提供多样化和个性化的服务，提高顾客的满意度，培养忠诚的顾客。  相似文献   

Designing informal learning experiences for early career academics using a knowledge ecosystem model     

Faye Miller  Helen Partridge  Christine Bruce  Brian Hemmings 《Journal of Further & Higher Education》2017,41(5):692-705

This article presents a ‘knowledge ecosystem’ model of how early career academics experience using information to learn while building their social networks for developmental purposes. Developed using grounded theory methodology, the model offers a way of conceptualising how to empower early career academics through (1) agency (individual and relational) and (2) facilitation of personalised informal learning (design of physical and virtual systems and environments) in spaces where developmental relationships are formed, including programmes, courses, events, community, home and social media. It is suggested that the knowledge ecosystem model is suitable for use in designing informal learning experiences for early career academics.  相似文献   

The Computerization of Career Services: Critical Issues to Consider     

M. Meghan Davidson 《Journal of Career Development》2001,27(3):217-228

Increasingly, career centers on university and college campuses are making use of the World Wide Web to help their users with a myriad of career related needs. This technological service delivery mode has many advantages that will be briefly reviewed in this article. As well, a computer emphasis has the potential for drastically changing career centers as we know them: their traffic patterns, staffing needs, resource procurement, and perhaps most importantly, their outcomes in the lives of the students who make use of them. This article discusses these changes and through a review of seven critical issues, challenges the reader to closely examine the implications for technology within their own career centers.  相似文献   

Challenging from the margins into the mainstream—improving renal services in a collaborative and entrepreneurial spirit     

Margaret Attwood 《Action Learning: Research and Practice》2007,4(2):191-198

Can the development, both clinical and managerial, of practitioners involved in healthcare be enriched by connecting action learning principles and practice with research on ‘tempered radicals’? Might such connection also assist the efforts of patients and their advocates to create more holistic approaches to patient care? This paper explores these questions with reference to a UK Department of Health project to improve renal services. The prime focus is the experience of a set of set advisers who ‘held the ring’ on the project, supporting the work of the sets and attempting to make sense of the emerging learning.  相似文献   

网络环境下高职图书馆读者服务工作的创新发展     

周娟 《连云港职业技术学院学报》2011,24(4):45-48

提出了在网络环境下读者服务工作创新发展的特征,论述了通过服务理念、服务模式、服务手段和馆员综合素质提升的创新,提升高职图书馆读者服务工作的创新发展,从而实现图书馆的可持续发展。  相似文献   

高职院校图书馆就业导向服务探究     

石伯军 《连云港职业技术学院学报》2011,24(4):39-41

在严峻的就业形势下,通过对高职院校毕业生就业现状的分析,阐述了高职院校图书馆开发就业导向新的服务功能的优势,提出了高职院校图书馆就业导向服务的有效途径。  相似文献