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11.
Citizen-initiated contacts, often with requests for services or information, complaints or opinions, occupy a great portion of citizen involvement with local governments. The ease and low cost of emails opens a new agenda for the contacts. Governments not only have to provide convenient and friendly access points on the websites to receive these voices, but also have to respond to them in a timely and responsive way. Responsiveness invites more usage and imposes more caseloads on bureaucrats and governments as well. How can a government develop and manage an efficient, timely and responsive citizen-initiated email handling system? We conduct a longitudinal in-depth case study of Taipei City Mayor's Mailbox, a successful citizen-initiated email handling system existing for over 12 years. Through the study of the development process, we find the actors, humans and non-humans, and their interplays shape the Mailbox. Several important issues are identified including an evolutionary, incremental and emergent process, citizens' dissatisfaction as an actor, continuous involvement of Mayor and Commissioners, and engaging street-level bureaucrats. The study contributes greatly to understand the evolution of E-Government which is underspecified in the E-Government literature. 相似文献
12.
浅析电子政务 总被引：1，自引：0，他引：1
段昂 《山西广播电视大学学报》2005,10(1):67-68
电子政务不同于办公自动化,它是未来政府在信息时代的新型工作模式,是政务活动的全面电子化和网络化。是一个技术密集、资金密集的庞大系统工程。 相似文献
13.
E-Government and E-Government development project studies have been conducted in most industrialized societies, as well as in Iran. Due to their nature and structure, E-Government development projects have numerous political, social, and economic impacts on society. Given the incorporation of significant capital, human resources, information, and political commitments, these projects are considered quite vital to society. Following the systematic pre-implementation activities of E-Government development projects is critical for the success of such projects; ignoring such issues leads to various problems during E-Government project implementation. This research aims to explore and detect the success indicators for pre-implementation activities of E-Government development projects, evaluate the validity of these indicators, and investigate the indicators' status in the Fuel Smart Card Project. The researcher has also provided some suggestions on the successful implementation of E-Government development projects. 相似文献
14.
电子政务留言反馈系统中的信息管理研究* 总被引：1，自引：0，他引：1
针对电子政务留言反馈系统中公众留言信息的管理，设计留言信息管理的流程和算法，并结合实例从公众留言页面和留言管理页面两个层面描述公众留言信息管理的实现过程。 相似文献
15.
本文高校信息化的现状和不足进行了分析,给出了解决方法,即采用XML技术开发了一个高校电子政务数据交换平台来实现异构系统之间的数据共享和交换。文章提供了实现XML与关系数据库转换的核心算法和相关技术,给出了数据交换平台的系统结构。 相似文献
16.
电子政务:重构行政文化理念 总被引：4，自引：0，他引：4
行政化是指在一定的政治、经济和化环境中形成的关于国家行政活动的意识、价值、心理的总和。在信息与知识时代，政府为提高行政效能，改善公共服务，而运用信息技术和政府再造理论实施的电子政务，是全新的政府管理模式，也是对长期以来传统行政化理念的扬弃和重构。 相似文献
17.
图书情报专业硕士学位教育的开展,将给我国图书情报高级人才培养带来新的挑战,包括:如何坚持学位教育的"职业性与学术性的统一";如何引导学生合理定位;如何满足用人单位、社会群体、学生个人各方的多元价值期待;如何避免"穿新鞋,走老路".本文论述了学位教育学术性和专业性的内涵与区别,探索了两者在培养目标、课程设置、教学方式、学位论文和师资队伍方面的区别,强调管理的作用.呼吁在推进专业硕士学位的同时,注意处理好两者的关系.参考文献11. 相似文献
18.
新时期高校办公室信息工作管理初探 总被引：3，自引：0，他引：3
谭少娟 《广东轻工职业技术学院学报》2005,4(4):35-37
伴随信息技术的飞速发展和信息时代的加速到来,新时期高校办公室信息工作的管理方式发生了重大变革。如何顺应时代发展潮流,运用信息技术,积极推行先进的信息工作管理方式——电子政务,为师生员工、社会大众提供优质、高效的信息服务．是新时期高校办公室信息工作管理方式变革的重点。 相似文献
19.
The importance of information kiosk development and implementation in the context of E-Government policies has been discussed in previous research. While many governments are today making considerable investments to implement information kiosks, previous research suggests that citizens may not use information kiosks in spite of their availability. However, the successful implementation of information kiosks depends significantly on whether or not citizens are willing to adopt the new information technology (IT). Therefore, based on the Unified Theory of Acceptance and Use of Technology (UTAUT), this study investigates the determinants of use behavior regarding information kiosks and the moderating effects of age and gender differences on the relationships between the determinants and behavioral intention/use behavior. Data collected from 244 respondents in Taiwan were tested against the research model using structural equation modeling techniques. The results partially support the applicability of the UTAUT in the context of information kiosks. The findings of this research provide several prominent implications for the research and practice of information kiosk development and implementation. 相似文献
20.
Information and communication technologies in use in government systems can bring about expected benefits only when citizens are willing and able to use such systems. Previous studies from various disciplines provided a fundamental understanding of human behavior with technology adoption that focused mainly on the technical and supply sides of this adoption. We argue that it is necessary to move away from an assumption that users form a homogeneous group under the phenomenon of the digital divide. Having conducted an online experiment, this study empirically examined the effects of personal factors, particularly the perceived information literacy, and the perceived information overload, on the user’s perceptions on the usefulness and trust in a government website. We find that the higher an individual perceives one’s information literacy, the more he or she trusts the website, and this is mediated by one’s perceived information overload (negatively) and perceived usefulness (positively). This research provides a more balanced understanding of the behavior of e-government adoption, supplemented with the details of citizen engagement factors, and specifies meaningful practical implications for successful e-government policies. 相似文献