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991.
992.
In recent years, organizations have made significant IT investments, including digital transformation programs, with the aim of enhancing the quality and delivery of services, and creating greater value for stakeholders. However, deriving value from IT investments and digital transformation necessitates, among other factors, a solid mastery of the IT function. In light of this, IT Service Management (ITSM) has emerged as a crucial and widely implemented approach to managing an organization's IT function, with the goal of achieving both operational and strategic benefits. Yet, despite its wide adoption, this approach has been undertheorized by academics, and there is limited understanding of the impacts that ITSM can generate for organizations as well as the mechanisms through which these impacts are achieved. In order to address this problem, this paper performs a systematic literature review examining research published on ITSM between 2012 and 2021 in order to understand what has occurred rather than what could or should be expected. Based on the findings, the paper advances that ITSM should be considered a Management Control System that includes a variety of control practices to achieve greater performance, transparency, and customer-focus within the IT function. It is also argued that these outcomes in turn increase client satisfaction and business/IT alignment. A model of the organizational impacts of ITSM is developed and ITSM is suggested as a subject for further, richer research into IS controls. 相似文献
993.
Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture
This study addresses two critical research gaps in human-robot interaction (HRI): the limited systematic research on the role of trust in customers’ acceptance of artificially intelligent (AI) robots; and the lack of understanding of robot acceptance under different cultural backgrounds. Drawing on the AIDUA framework, this study examines the impacts of trust and moderating effects of both national (the U.S. and China) and individual culture on customers’ intentions to use AI robots in hospitality services by developing a theoretical model. The model is tested on data collected using online data collection platforms from 491 U.S. and 495 Chinese respondents. PLS-SEM and the bootstrapping method were used to test the hypothesized relationships and analyze the moderating effects of culture, respectively. The findings suggest that trust in interaction with AI robots is a significant higher-order construct that influences the intention of use. Furthermore, uncertainty avoidance, long-term orientation, and power distance have been found to exhibit significant moderation effects. The results of this study extend the theoretical frameworks in HRI and provide detailed guidance to promote AI robot applications across different cultures. 相似文献
994.
数字图书馆建设及其业务拓展战略——国家可持续发展中的图书情报战略分析(4) 总被引:3,自引:0,他引:3
从经济、行政、法律、文化和技术等方面分析了影响数字图书馆建设的因素。针对数字图书馆建设模式的优化,研究了数字图书馆建设战略目标的选择、定位和业务拓展。图1。参考文献9。 相似文献
995.
通过分析Web GIS/Web Service的特点,提出一种利用GML、SVG和Web Service技术实现高校图书馆分布式空间数据的集成思路和模式,解决高校图书馆GIS在实现空间数据集成和互操作的困难,经研究发现系统具有运行效率高、交互性强、开发定制灵活等优点。 相似文献
996.
Summary:This pager is beginning with overview of streaming media technology at first. After analysis and comparison of several current main technology for streaming media, the pager give an exarnple of design and implementation of a video-on-demand web site based on Windows Media from one of author's company works. 相似文献
997.
998.
基于SOA架构的数字化校园网 总被引:1,自引:0,他引:1
本文简要的介绍了SOA体系架构以及数字化校园的概念和特点,并且在分析现有的数字化校园建设的弊端的基础上,提出了基于Web services服务SOA架构,采用统一身份认证服务的设计来构建高校校园网的方案,构成具有统一用户、资源等功能的平台,从而实现现代化科学管理的高校数字化管理。 相似文献
999.
介绍了几个基于用户兴趣模型的个性化信息服务的主要支撑技术,其中主要论述了推送技术的概念、特点、工作原理与工作流程,重点分析了推送算法的详细设计过程。 相似文献
1000.
主要采用文献资料法,从新公共服务理论视角对我国体育公共服务体系建设问题进行探讨。研究认为新公共服务理论对我国公共服务体系建设有以下启示:政府应确立体育公共服务理念;政府在体育公共服务体系建设中的主导作用定位;注重公民参与体育公共服务等。研究还提出以下体育公共服务体系建设路径:树立“以人为本”的体育公共服务理念;强化政府在体育公共服务中的主导职责;加快政府职能转移,实现体育公共服务社会化;充分发挥社会体育组织在体育公共服务中的作用等。 相似文献