Compassionate Communication in the Workplace: Exploring Processes of Noticing,Connecting, and Responding     

Katherine I. Miller 《Journal of Applied Communication Research》2013,41(3):223-245

This research contributes to the growing body of literature exploring emotion and communication in the workplace by considering the workers in a variety of jobs that require “compassionate communication.” Compassion is conceptualized as one form of emotional work and is theoretically developed through a model that highlights the subprocesses of noticing, feeling, and responding. Analyses of interviews with 23 workers in a wide range of human service jobs indicated a number of complexities in the communication of compassion in the workplace. Processes of “noticing” included both noticing the need for compassion and noticing details of clients’ lives in order to communicate more successfully in compassionate ways. Processes of “connecting” included both emotional processes (empathy) and cognitive processes (perspective taking). Processes of “responding” included both nonverbal strategies, such as immediacy behaviors and environmental structuring, and verbal strategies for balancing the informational and emotional content of messages. These results are interpreted in the light of both contemporary and traditional communication theory, and practical implications are presented for human service workers and others involved in compassionate communication in the workplace.  相似文献   

The Impact of Monographs in Vertebrate Zoology on the Scientific Literature     

《资料收集管理》2013,38(1-2):77-95

The impact of monographs in a vertebrate zoology collection on the scientific literature was assessed using a randomly selected sample (52 monographs), Science Citation Index and a statistical package. Characterstics of the monographs considered were: copyright date, circulation, citation frequency and subdiscipline (ichthyology, herpetology, ornithology, mammalogy). Citing references were dispersed among journals in a wide array of disciplines. A few monographs proved to be very highly cited (one being cited nearly 600 times), and so generated the majority of the database of 2,971 citations. The ichthyology monographs generated the broadest subject dispersion among citing references. The herpetology collection is less active than are the others in terms of circulation and current citation frequency. The sample has been generating an ever increasing share of the citations in the Science Citation Index. A method that applies citation analysis to the evaluation of monograph collections is outlined.  相似文献   

Applying Traditional Librarianship to New Roles for Special Librarians     

Jack O'Gorman  Barry Trott 《图书馆管理杂志》2013,53(4):327-339

ABSTRACT

Public and academic libraries continue to have a vital role in providing reference services. As more and more information is only available in electronic form, reference librarians need to reaffirm their core values. Some of the changes happening in reference include smaller reference collections, the disposition of printed reference books, and the increased use of electronic tools. Other topics include different service models for the reference desk, the changing nature of reference questions, and changes in staffing at the reference desk. Finally, the authors speculate about the future of reference services.  相似文献   

“But I just want a book!” Is your discovery layer meeting your users’ needs?     

《Journal of Web Librarianship》2013,7(4):246-260

Abstract

In January 2016, the University of Toledo Libraries implemented EBSCO Discovery Services (EDS) as its discovery layer. Administrators questioned whether users were able to find consortial material in the EDS, so they assembled a task force to conduct a pilot usability test. The task force gathered demographic data and recorded the screens of 25 students answering six task questions. Results showed participants could easily find most items except books, and for tasks that were open-ended, many students continued searching even though they found relevant material. To determine why participants could not find books, the task force consulted with EBSCO and discovered a configuration problem that was easily resolved by editing a mapping table and adding a custom limiter for print books. The searching issue was more difficult to determine, and the task force suggests a lack of library instruction may be at least partly to blame. Libraries invest significant resources in discovery layers. If users have difficulty using them or finding relevant material for their assignments, libraries need to address that issue and instruction is one solution. This pilot study reports on what the University Libraries did to make the EDS more usable for its users.  相似文献   

借鉴NBA,探索我国职业篮球联赛的改革之路     

彭小丹 《西安体育学院学报》2004,(Z1)

中国职业篮球联赛CBA举办以来,已取得了很大成功,但随着NBA的全球化,CBA已经成为NBA的选 材基地,自身的发展却受到严重影响。NBA在篮球王国50年的打拼中生存下来,且日益强大,自有其成功的奥秘。 因此,有必要借鉴NBA在完善制度、平衡实力、把握商机等方面的成功经验,以求构建具有中国特色的、全新的CB A联赛机制,推动篮球运动的发展。  相似文献   

高校虚拟参考服务的用户可用性评估   总被引：9，自引：0，他引：9  

庞蓓 《大学图书馆学报》2003,21(6):33-37

对高校虚拟参考服务的用户可用性的评估标准进行了初步探讨。论述了该评估标准的建立方法,在此基础上建立了用户可用性层次分析法评估模型,进而利用评估模型进行了实例分析。  相似文献   

网络问卷与高校图书馆服务评价——以北方工业大学图书馆为例     

郑惠兰 《山东图书馆季刊》2007,(4):39-40,43

服务评价是图书馆的一种管理手段，也是一项十分复杂的工作，需要进行深入地研究和探讨。文章结合本馆工作实际，分析了在网络环境下，高校图书馆服务评价的新特点、新问题及网络问卷在高校图书馆服务评价中的特殊作用。  相似文献   

英汉指代对比与翻译     

崔薇 《湖南广播电视大学学报》2004,(2):80-82

Halliday认为指代是衔接手段最明显的一种，本正是以此为基础，比较了指代在英汉语篇中存在的差异，分析了由于这些差异而产生的问题，同时，提供了一些可行性建议。  相似文献   

虚拟参考(VR)的发展及几种方式的应用   总被引：32，自引：1，他引：31  

赵凤 《大学图书馆学报》2002,20(3):58-60,64

通过对虚拟参考咨询发展情况的介绍及其几种应用方式功能的初步探讨,提出图书馆的参考咨询服务应当充分利用网络技术更新所带来的机遇和发展空间,推陈出新,开创数字参考的新形式。  相似文献   

我国残疾人健身体育研究综述   总被引：1，自引：0，他引：1  

张先锋 《哈尔滨体育学院学报》2007,25(5):1-3

本文运用文献资料法、逻辑推理法等方法,对近20年来我国残疾人健身体育研究进行了梳理,探讨了我国残疾人健身体育研究的现状与不足,为残疾人体育事业的发展提供参考。  相似文献