X marks the spot: Creating and managing a single service point to improve customer service and maximize resources     

Mary Ann Venner 《Journal Of Access Services》2016,13(2):101-111

ABSTRACT

This article will describe how merging service points in an academic library is an opportunity to improve customer service and utilize staffing resources more efficiently. Combining service points provides libraries with the ability to create a more positive library experience for patrons by minimizing the ping-pong effect for assistance. The Access Services Department at the University of North Texas Libraries was charged with management of the circulation and reference services offered at the service desk. Streamlined planning and modernized management of the desk and its impact on customer service in a changing library environment will be discussed.  相似文献   

90年代《儒林外史》研究述评     

吴波  肖新华 《怀化学院学报》2001,20(1):60-62

90年代的《儒林外史》研究是继 80年代全面繁荣以后又一高峰。经过老中青三代研究者的努力 ,过去传统论题的研究得到深化 ,新的研究方法的运用又使其领域得到拓展。对 90年代这些研究成果加以总结和评论是非常必要的  相似文献   

国外高等教育服务质量SERVQUAL模型研究及其启示   总被引：1，自引：0，他引：1  

洪彩真 《教育与考试》2007,(6)

高等教育具有无形性,异质性,不可分离性,多变性,不可贮存性,及顾客(学生)参与服务过程等服务产业的所有特征。然而与其他服务产业相比,高等教育服务质量的研究相对被忽视。本文对国外学者利用SERVQUAL模型研究高等教育服务质量进行文献综述,同时认为,国外学者的研究有如下几个特点。第一,认为高等教育服务是高等教育的基本产出之一,学生是高等教育中最重要的利益相关者;第二,PZB的服务质量差距分析模型是高等教育SERVQUAL测量的理论基础,高等教育服务质量、学生满意度和学生行为倾向之间存在相关关系;第三,SERVQUAL方法适用于各个类型、层次的高等教育服务质量测量,但必须对其维度及其指标进行修正;第四,SERVQUAL测评是院校研究的一种手段,可以提高大学在市场中的竞争力。  相似文献   

Defining the nature of blended learning through its depiction in current research     

Karen Smith  John Hill 《高等教育研究与发展》2019,38(2):383-397

ABSTRACT

Blended learning has been a feature of higher education practice and research for almost two decades. This article takes stock of current blended learning research, contributing to the growing number of meta-analyses of higher education and blended learning research more generally, through a review of ninety-seven articles relating to blended learning in higher education published in fifteen journals between 2012 and mid-2017. The review focused on where and when the articles were published; their provenance, scale, scope; methodological approach; the broad research themes; and definition of blended learning used. The review shows that despite its ubiquity, blended learning’s definition is all-encompassing; its spread is global but research is dominated by key players; it is of technical interest; and its research is small-scale, individually focused, seeking to evidence the benefits of blended learning. The article concludes with recommendations of how higher education research could provide institutions with evidence to ensure their ‘best of blends’.  相似文献   

对比修辞:英汉书评比较   总被引：2，自引：0，他引：2  

柳淑芬 《广东教育学院学报》2005,25(1):104-108

书评，作为一种新型写作体裁，同样反映化差异。英美学术书评侧重描述，汉语学术书评则侧重评价；英美书评批评性较强，汉语书评批评性却较弱。两种书评在修辞结构和评价策略上的差异与其不同化背景和风俗习惯有很大联系。  相似文献   

英语语法三大主要流派述评     

徐畅贤 《湖南城市学院学报》2001,22(5):100-102

英语语法研究经历了几个阶段,出现了若干不同的流派,其中最有影响的是传统语法、结构语法和转换生成语法.这三种语法理论,各有优劣.它们都对语言学的研究和发展作出了各自的贡献,产生了不可磨灭的影响.  相似文献   

A review of ‘psychology and the study of education: critical perspectives on developing theories’     

Christopher P. Dwyer 《Irish Educational Studies》2019,38(2):213-217

This review examines Psychology and the Study of Education: Critical Perspectives on Developing Theories, a collection of academic articles edited by Cathal Ó Siochrú. The collection comprehensively considers wide-ranging topics pertinent to the psychology of education, with a target audience of educators and students wishing to learn more about psychology. The review evaluates the collection as an integrated work of entries and analyses each component chapter; recognising the success of the collection with respect to its aim of challenging readers to critically reflect upon and consider the value of psychology in both understanding and influencing education. The book transcends the common formula of academic article collections in this area by being presented in a somewhat conversational manner, making it both interesting and accessible. The book is recommended for anyone interested in the psychology of education and for anyone who values the advancement of learning and teaching.  相似文献   

“尊重学生”的管理机制   总被引：3，自引：0，他引：3  

程凤春 《教育理论与实践》2003,(23)

为了使尊重学生的原则落到实处,需要教育管理制度的保证。为此,学校可以尝试在管理机制上进行改进,包括施行组织结构扁平化,内部顾客链和倒金字塔组织模式,双向闭合评价模式。为使这些管理机制有效发挥作用,学校应该从整个制度建设出发系统考虑。  相似文献   

一对一旅游营销刍议   总被引：4，自引：0，他引：4  

袁亚忠 《邵阳学院学报(社会科学版)》2003,2(4):61-62

一对一营销是21世纪发展起来的一种新的营销模式。随着知识经济时代的来临和信息技术的飞速发展，为旅游企业开展一对一营销创造了极为有利的条件。一对一旅游营销包括识别、区分、互动和订制等四个关键的步骤。旅游企业实施一对一营销，能为顾客提供多样化和个性化的服务，提高顾客的满意度，培养忠诚的顾客。  相似文献   

论提升酒店竞争力的营销策略     

曹艳芬 《宁波职业技术学院学报》2007,11(6):23-25

酒店营销策略应针对我国酒店营销存在的问题和借鉴国外酒店营销的成功经验,实施内部营销策略、文化营销、无线网络营销、关系营销和细节营销策略。  相似文献