Sensemaking and crisis revisited: the failure of sensemaking during the Flint water crisis     

William D. Nowling  Matthew W. Seeger 《Journal of Applied Communication Research》2020,48(2):270-289

ABSTRACT

This study operationalized Weick’s [(1988). Enacted sensemaking in crisis situations. Journal of Management Studies 25(4), 305–317 and (1993). The collapse of sensemaking in organizations: The Mann Gulch disaster. Administrative Science Quarterly, 38, 628–652] theory of enacted sensemaking to examine the communication processes associated with the Flint Water Crisis of 2014–2015. A content analysis of 389 emails and attachments from a total population of N?=?37,376 pages of publicly released e-mails and documents pertaining to Flint’s water issues, identified examples of failed sensemaking by government officials. These failures hastened and intensified a growing crisis of lead contamination and an outbreak of Legionnaires disease associated with Flint’s municipal water system. Analysis of email messages suggests that strong commitments by top leaders and limited capacity were important factors as were efforts to create and maintain consensus among officials. The Flint Water Crisis offers an important application of sensemaking theory and its utility for both organizational and risk communication scholars and for practical application. The authors emphasize the importance of questioning previous assumptions and commitments, insuring that communication practitioners are involved in decisions, and avoiding over reliance on image repair as a strategic response.  相似文献   

Examining the Library as a Site for Intervention: A Mixed-Methods Case Study Evaluation of the “Innovative Solutions to Homelessness” Project     

Teresa Hill  Katherine A. Tamminen 《图书馆管理杂志》2020,60(5):470-492

Abstract

This study examined a project that delivered social work services to homeless individuals. A mixed-methods case study was conducted using quantitative and qualitative data from 93 library employees and the project’s Homelessness Prevention Outreach Worker (HPOW). There was an increase in the number of clients accessing community supports during the project, and the HPOW was integral to the provision of support and resources to homeless individuals. Staff training was associated with significantly greater knowledge, comfort, and skills in working with homeless individuals. These findings can inform the delivery and implementation of similar programs for homeless individuals.  相似文献   

中美基础教育课外体育活动的比较研究     

俞皓天  汪晓赞 《武汉体育学院学报》2019,53(4):71-74

运用文献资料法、访谈法、比较分析法和逻辑法，对中美基础教育课外体育活动的价值取向、政策文件、组织管理、场地设施、运动时间及实施效果进行梳理、分析和比较，从中得出以下启示：要坚持课外体育活动健身育人的价值；学校体育政策要向课外体育活动倾斜，并注重政策的落实；构建课外体育活动的三级体系，促进家校社三方联动；加快社区体育建设，引导体育消费升级；布置体育作业，保证课外运动时间；立足实际问题，让学生从课外体育活动中受益。以邻为镜比较优劣得失，但不能生搬硬套，要从传统体育文化中吸收养分，促进青少年身心健康，促进我国课外体育活动改革与发展。  相似文献   

Using football cultures as a vehicle to improve mental health in men: the case of the Redcar and cleveland boot room     

Kevin Dixon  Dave Belshaw  Paul Johnson  Darren Flynn 《Sport in Society》2019,22(7):1258-1274

This paper sets out to appraise (from the perspective of members) the impact of a localized, football-based mental health intervention. Commissioned in late 2015, the ‘Redcar and Cleveland Boot Room (BR)’ was implemented in response to mass redundancy in the local area, coupled with regional suicide rates in men that exceed the national average. Interactive discussions with BR members revealed that: (a) the language of football and shared identity were important for initiating and sustaining engagement in the BR; (b) peer-support and mentoring combined with member-led activities were active ingredients of the BR and (c) that the BR was an effective vehicle for building mental health resilience. This evaluation adds to the evidence base on the value of football as a context to engage adult males in community-based interventions targeting mental health resilience.  相似文献   

The role of a digital engineering platform in appropriating the creation of new work-related mind-set and organisational discourse in a large multi-national company     

《International Journal of Information Management》2019

This paper reports on a case study involving a strategic and innovative approach to creation of an in-house multifaceted digital engineering platform (the DEP) in overcoming a number of organisational problems at a multinational engineering company. The DEP was to be used strategically for simplifying the operational complexity and to create and appropriate new work-related mind-set and new organisational discourse to achieve homogenous working across the organisation, which is a huge challenge. The need for this system emerged from the need to resolve many organisational services related problems that carried phenomenal amount of processes, health and safety risks and to regulate, and, control the running of engineering project. Research data were collected using a longitudinal case study approach over a period of six months. In order to make sense of how the DEP helped the organisation, the study used certain elements of Extended Structuration Theory as a lens to assess the case study. This research discovered that the DEP succeeded in creating and appropriating work-related mind-set and organisational discourse. It also had real influence on working processes and employees at all levels while encouraging transparency, responsiveness, agility and accountability. It continues to help the organisation to govern, manage and maintain good standard of service but many barriers still remain.  相似文献   

大型赛事赞助、网络关注度与企业市场价值--2018年俄罗斯世界杯中国赞助商实证研究     

付磊  蔡兴林 《体育科学》2020,(4):28-34

企业赞助大型体育赛事目的是为了提升企业的市场价值,针对多家中国企业赞助2018年俄罗斯世界杯的事件,用事件研究方法考察了企业签约赞助和开赛日2个阶段股票价格的异常收益波动,并用百度指数研究了网络关注度对异常收益的影响关系。研究发现,中国企业赞助俄罗斯世界杯,在签约事件窗口内企业获得正向的市场绩效,而在开赛日事件窗口内企业获得负向的市场绩效。百度指数与股票异常收益的关系,说明网络关注度对事件影响产生催化剂的作用。研究结果表明,企业赞助大型赛事需要注重短期和长期的效果,注意防止过度炒作,并要积极采用营销组合的手段扩大赞助带来的影响和收益。  相似文献   

Platform-based customer agility: An integrated framework of information management structure,capability, and culture     

《International Journal of Information Management》2021

Platform-based customer agility is the ability to leverage the voice of the customer on a platform to achieve market intelligence and to explore competitive action opportunities. Prior studies have indicated the critical role of customer agility in enabling the survival and prosperity of contemporary organizations in a turbulent business environment, although how to develop this capability is not answered. The current research attempts to fill this theoretical gap. Drawing on the information management literature, we propose an integrative information management framework to investigate the process of developing customer agility. By conducting a case study of a leading e-commerce platform in China, we identify three types of platform-based customer agility (i.e. reactive customer agility, proactive customer agility, and coactive customer agility) in different phases of the growth of the platform. Furthermore, a process model is developed from the case study. It shows that platform-based customer agility is achieved by establishing information management structure, developing information management capability, and instilling information management culture. This study contributes to the knowledge on customer agility and information management. Detailed recommendations are also provided for potential practitioners.  相似文献   

体育锻炼促进本科女生学习效率的实证研究     

果梅  刘振卿  李鑫  刘鹏飞  陈萍 《体育科技文献通报》2020,(5):85-86

本研究通过量表信效度检测、设计量表、相关性分析,以北京工业大学本科女生群体作为调查对象,探究本科女生体育锻炼与其学习效率是否具有相关性。最终通过数据分析得到,本科女生体育锻炼与其学习效率成正相关性,故基于"线上线下"、"课上课下"角度一级北京工业大学校园资源建设的实际情况,提出相对应的措施来促进北京工业大学本科女生体育锻炼水平,进而提升其学习效率。  相似文献   

高校排球课教学中异质分组教学法的应用研究     

杨荣俊 《体育科技文献通报》2020,(4):83-84

随着我国教学体制改革的不断完善,人们愈发的重视到了在实际教学过程中有关教学方法的应用,适当的教学方法应用不仅仅能够在很大程度上帮助教师获得更好的教学效果,同时还能够在根本上提升学生对于高校排球课程的理解。由此,本文拟通过对现阶段高校排球课教学过程中有关异质分组教学的方法应用进行研究,从而探究其实际的使用效果,同时帮助这一教学模式在后续高校排球课程中推广的不断深入,进而促进未来我国高校排球课程的发展。  相似文献   

2018年世锦赛中日集体花球啦啦操成套创编比较研究     

刘秋蝶  盛小苗 《体育科技文献通报》2020,(6):147-148,163

本文采用文献资料法,视频分析法,专家访谈法,比较分析法和数理统计法等研究方法。对2018年世锦赛中日集体花球啦啦操成套创编进行比较研究,包括三大技术技巧难度(跳步、转体、柔韧与平衡)、连接难度(集体类、技巧类、层次等)、托举与配合(托举、配合)、基本手位等。力图对这些进行定量对比分析、探究,分析中日两国成套动作差异等,以期为国内成套花球舞蹈啦啦队练习的创作和编写提供参考。  相似文献