Assessing volunteer satisfaction at the London Olympic Games and its impact on future volunteer behaviour     

Minhong Kim  Steven Suk-Kyu Kim  May Kim  James J. Zhang 《Sport in Society》2019,22(11):1864-1881

Abstract

In recent years, volunteering has received strong research attention from both scholars and practitioners. For the most part, involvement in volunteer activities has been identified as an important determinant of future volunteering. Through revalidating an existing instrument, the purpose of this study was to assess the dimensions of volunteer satisfaction at the 2012 London Olympic Games and its impact on future volunteer behaviour. The findings of this study shed light on the identification of volunteer satisfaction factors in the mega sporting event setting, particularly for a unique type of volunteer (i.e. media worker) assigned to a special set of tasks. Unlike Galindo-Kuhn and Guzley’s results that revealed participation efficacy and group integration to be strong predictors of volunteer satisfaction, organizational support was the primary predictor for media centre volunteers’ re-participation intention towards future volunteering programmes.  相似文献   

Does digital footprint act as a digital asset? – Enhancing brand experience through remarketing     

《International Journal of Information Management》2019

The purpose of this paper is to examine the utilization of the marketing adaptability of branded mobile applications (apps) in order to understand the relationship between consumers and their attachment to branded apps. We develop a model grounded in the purchaser-brand relationship theory of remarketing in order to develop the consumer-brand relationship through mediator brand experience (BE) and moderator digital footprint. A survey was conducted with 421 participants from different regions in India. AMOS 21.0 and SPSS plugin called “Process Analysis System” proposed by Hayes (2013) were used to analyze the hypotheses. The results corroborate the proposed research model. It approves brand association with brand connection for those brands that are easily identifiable. The result also confirms that the comprehensive consumption values are the major influencing factors in the adoption of branded apps. The study enhances the comprehension of the impact of brand connotation on consumer behavior in terms of the usage of various branded apps and the practical and non-useful esteem attached to them.  相似文献   

中国马拉松赛事参赛者的满意度测评指数模型的构建     

梁金辉  胡智勇  胡德刚 《首都体育学院学报》2020,(3):233-240

借鉴ACSI顾客满意度测评指数模型,结合中国群众性马拉松赛事的特点,运用探索性因子分析法建立中国马拉松赛事参赛者满意度测评指标体系,基于此,构建中国马拉松赛事参赛者满意度测评指数模型。研究发现:中国马拉松赛事参赛者满意度测评指数模型的指标包括参赛者期望、硬服务质量感知、软服务质量感知、感知价值、参赛者满意度、参赛者抱怨、参赛者忠诚度7个因素。就各个自变量对中国马拉松赛事参赛者满意度的影响路径来看,参赛者对服务的预期通过对软服务质量感知、硬服务质量感知间接正向影响中国马拉松赛事参赛者满意度;参赛者的服务质量感知既直接又间接地正向影响参赛者的满意度,参赛者的软服务质量感知通过硬服务质量感知和感知价值间接正向影响参赛者的满意度,参赛者的硬服务质量感知通过感知价值间接正向影响参赛者的满意度。就各个自变量对中国马拉松赛事参赛者满意度的影响程度而言,参赛者的软服务质量感知对其满意度影响最大,其次依次为硬服务质量感知、服务期望和感知价值。  相似文献   

Acculturation and academic achievement of rural to urban migrant youth: The role of school satisfaction and family closeness     

《Int J Intercult Relat》2020

China's 'tidal wave' of rural to urban migration has had a tremendous impact on the educational outcomes of its children. It remains unexplored how and when do migrant children’s experience of acculturation following arrival in the place of settlement influence their academic achievement. This study used a stratified cross-sectional sample of 2412 Chinese migrant children and adolescents aged 10–18 (Mean = 14, 45 % female) to investigate the role of school satisfaction and family closeness in the relationship between acculturation patterns and academic achievement. Acculturation patterns are derived from the bidimensional model proposed by Berry (2005). The results indicated that integration had a positive association with concurrent academic achievement. School satisfaction was a mediator between integration and academic achievement. Furthermore, the full mediation of school satisfaction was only supported when there was a high level of family closeness. Findings from this study underline the usefulness of the bi-dimensional model in understanding the individual differences in academic achievement and suggest greater attention to the cultural variations in interpersonal functioning at the family and school context.  相似文献   

The role of student–university value alignment in international student acculturation in Australia     

《Int J Intercult Relat》2021

This study integrates acculturation and person–environment fit theories to investigate the role of student–university value alignment in international student cross-cultural adjustment to host universities in Victoria, Australia. The study used a mixed methods design with the quantitative data collected from a student survey and the qualitative data generated from interviews with university staff. Structural equation modelling and thematic analysis were employed to analyse the quantitative and qualitative data respectively. The results of the study indicated that international students who possess similar values to their host university, adjust better, both psychologically and socially into the university environment as well as feel satisfaction with their host university. The study also confirmed the mediating role of international student social adjustment in the relationship between student–university value fit and student overall satisfaction with their host university. The findings highlight the key role of international student–university value alignment in contributing to the success of students’ cross-cultural adjustment to the new cultural environment they experience. Therefore, universities should constantly communicate and deliver on their values during both the promotional stage of international student recruitment and the student journey with the university.  相似文献   

College course scarcity and time to degree     

《Economics of Education Review》2014

College students are taking longer to earn baccalaureate degrees now than ever before, but little is known about institutional factors that may contribute to this trend. In this paper we investigate an important institutional constraint—course scarcity—that we hypothesize may be associated with increased time to degree. We employ a unique administrative dataset from a large, moderately selective, public institution and use an instrumental variables approach, identifying off the random registration times assigned to students. Results suggest that course scarcity does not delay students’ graduation. We explore alternative explanations for our findings and discuss a variety of other factors correlated with time to baccalaureate completion.  相似文献   

中国体育产业与旅游产业发展耦合关联性测度及空间相关分析     

许金富  陈海春 《山东体育学院学报》2020,(1):9-16

体育产业和旅游产业的互动融合发展是当前经济发展的客观需求,基于耦合协调度模型、探索性空间数据分析方法,构建体育产业和旅游产业发展耦合协调评价指标体系,探讨中国大陆31个省、直辖市、自治区体育产业和旅游产业综合水平及耦合协调度时序、空间分异特征。结果显示:我国体育产业和旅游产业综合水平均表现出增长态势,空间分布呈东中西阶梯分布,旅游产业综合水平好于体育产业水平;耦合协调度发展缓慢,整体处于较低水平;两个产业的耦合协调度在空间上呈正向聚集特征,且聚集程度逐年递增;东部沿海地区耦合协调度好于中部和西部地区。并提出如下建议:建立区域协同发展机制,促进体育产业均衡发展;挖掘体育产业与旅游产业的关联性,完善体育产业发展体系;协同发挥体育产业与旅游产业融合进程中的政府引导作用和企业创新管理能力。  相似文献   

Identifying the combinations of motivations and emotions for creating satisfied users in SNSs: An fsQCA approach     

《International Journal of Information Management》2020

Social Networking Sites (SNSs) play an important role in our daily lives and the number of their users increases regularly. To understand how users can be satisfied in the complex digital environment of SNSs, this study examines how motivations and emotions combine with each other to explain high satisfaction. Users’ motivations comprise four attributes, entertainment, information, social-psychological, and convenience. Emotions are divided into their two main categories, that is positive and negative emotions. We draw on complexity and configuration theories, present a conceptual model along with propositions and perform a fuzzy-set qualitative comparative analysis (fsQCA). Through an empirically study with 582 SNSs users, we present eight combinations (configurations) of motivations and emotions that lead to high satisfaction, which highlight the role of high convenience, followed by entertainment and information motivations in being satisfied with SNSs. High satisfaction can be achieved both when positive and negative emotions are high and low, depending on how they combine users’ motivations. None of the factors are indispensable to explain high satisfaction on their own, instead they are insufficient but necessary parts of the causal combinations that explain high satisfaction. This study contributes in SNSs literature by extending current knowledge on how motivations and emotions combine to increase satisfaction, and by identifying specific patterns of users for whom these factors are important and influence greatly their satisfaction.  相似文献   

Work–family conflict,relational turbulence mechanisms,conflict tactics and marital satisfaction*     

Timothy R. Worley  Marina R. Shelton 《Journal of Applied Communication Research》2020,48(2):248-269

ABSTRACT

This study examined how work–family conflict (WFC) is associated with mechanisms of relational turbulence, conflict tactics, and marital satisfaction. Six hundred and thirty-three married workers completed an online survey. Family interference with work and spouses’ work interfering with one’s family predicted greater relational uncertainty and interference from partners, whereas one’s own work interfering with family did not predict these mechanisms of turbulence. All three sources of relational uncertainty, and interference from partners, predicted increased avoidance and distributive tactic use. Facilitation from partners predicted increased use of integrative tactics. Finally, relational uncertainty, interference from partners, and distributive conflict tactics partially mediated the associations of WFC with marital satisfaction.  相似文献   

The Ultimate Survey: Asking One Question at a Time to Get Feedback from Library Users     

Leticia Camacho  Brian Wages  Taylor Harris 《The Reference Librarian》2020,61(1):1-14

ABSTRACT

Libraries use surveys and other instruments to gather feedback from their users. However, with competition from many other campus entities requesting input, how can survey fatigue be avoided? To gather this feedback, the Social Sciences Reference Desk utilized a short, fun and easy method. Each week for 10 weeks during the fall semester of 2017, the reference assistants wrote a survey question on a whiteboard and provided sticky notes for patrons to write their answers. The survey provided valuable information about patrons’ needs and expectations. It also fostered changes that were easily implemented to improve the delivery of library services.  相似文献