Examining the Library as a Site for Intervention: A Mixed-Methods Case Study Evaluation of the “Innovative Solutions to Homelessness” Project     

Teresa Hill  Katherine A. Tamminen 《图书馆管理杂志》2020,60(5):470-492

Abstract

This study examined a project that delivered social work services to homeless individuals. A mixed-methods case study was conducted using quantitative and qualitative data from 93 library employees and the project’s Homelessness Prevention Outreach Worker (HPOW). There was an increase in the number of clients accessing community supports during the project, and the HPOW was integral to the provision of support and resources to homeless individuals. Staff training was associated with significantly greater knowledge, comfort, and skills in working with homeless individuals. These findings can inform the delivery and implementation of similar programs for homeless individuals.  相似文献   

Working as a real estate agent. Bringing the clients in line with the market     

Eliza Benites-Gambirazio 《Journal of Cultural Economy》2020,13(2):153-168

ABSTRACT

Drawing on ethnographic observations and interviews, this paper examines the market work performed by real estate agents in a residential market. The research explores how agents are engaged in market work to sell themselves, the market and the products in order to sell houses. Agents first invest in the clients by self-presentation techniques (likeability, availability, appearance, taste). They also work to bring the clients in line with the market by making them accept the market and its hierarchies; and finally, they enable clients to conform with the market, by relying on prices as signals and taste hierarchies. They act as market devices contributing to market valuation as they are engaged in making residential choices emerge, balancing the cold reality of the market with warm relationships to foster clients' engagement in transactions.  相似文献   

Assessing volunteer satisfaction at the London Olympic Games and its impact on future volunteer behaviour     

Minhong Kim  Steven Suk-Kyu Kim  May Kim  James J. Zhang 《Sport in Society》2019,22(11):1864-1881

Abstract

In recent years, volunteering has received strong research attention from both scholars and practitioners. For the most part, involvement in volunteer activities has been identified as an important determinant of future volunteering. Through revalidating an existing instrument, the purpose of this study was to assess the dimensions of volunteer satisfaction at the 2012 London Olympic Games and its impact on future volunteer behaviour. The findings of this study shed light on the identification of volunteer satisfaction factors in the mega sporting event setting, particularly for a unique type of volunteer (i.e. media worker) assigned to a special set of tasks. Unlike Galindo-Kuhn and Guzley’s results that revealed participation efficacy and group integration to be strong predictors of volunteer satisfaction, organizational support was the primary predictor for media centre volunteers’ re-participation intention towards future volunteering programmes.  相似文献   

Locked-down digital work     

《International Journal of Information Management》2020

Covid-19 and the related lockdown in many countries made digital work no longer just an option, but the new norm for many office workers who began to make sense of a new range of benefits of digital work tools. Based on my own observations and on observations shared by executives in New Zealand and Europe, I illustrate in this article how the lockdown acted as a facilitator for digital work. Further, I show how the lockdown gave many individuals a flawed impression of digital work, i.e. their experience occurred during exceptional circumstances and led them to draw false conclusions about digital work. I examine some misconceptions of locked-down digital work and discuss the implications of locked-down digital work for research and practice.  相似文献   

Press Credentials and Hybrid Boundary Zones: The Case of WorldNetDaily and the Standing Committee of Correspondents     

Jordan M. Foley 《Journalism Practice》2020,14(8):933-953

ABSTRACT

Press credentialing practices are a vital, yet understudied site of scholarly research on journalistic norms and practices. Press credentialing not only structures internal professional hierarchies, but they also signify the boundaries of the journalistic field itself. This paper explores the legal and theoretical implications of press credentialing to cover the United States Congress, drawing on the concepts of boundary work and journalistic authority to demonstrate the material impact of the space between fields on professional legitimation in journalism. Using WorldNetDaily (WND) as a case study, I argue that the Standing Committee of Correspondents (SCC) occupies a hybrid boundary zone between the journalistic and political fields, generating a unique tension in First Amendment jurisprudence that places journalists in a paradoxical role as both the professional embodiments of free speech and its constitutional steward. The resulting jurisdictional conflict between the SCC and WND extends the relational model of journalistic authority by articulating how journalist-state relations can fundamentally augment the process of legitimation at its fuzzy boundaries. The relevance and implications for press credentialing practices in the digital age are discussed.  相似文献   

Ethno-national boundaries in the construction of “dirty-work” occupational identity: The case of nursing care workers in diversified workplaces     

《Int J Intercult Relat》2020

Diversified domains, such as workplaces, are suitable social fields for the study of ethnic identities, because identities are constructed through comparison and negation, that is, by identifying what or who the “other” is. In the present study I explore the talk of hands-on nursing care work, a stigmatized occupational field, to illuminate ethnic identities and the strategic boundary work that care workers conduct. The study is based on 14 months of field work and 51 interviews and observations at two Israeli geriatric wards with highly diverse staff. I show that actors negotiate their care worker identity by the opposite strategies of making and unmaking ethno-national boundaries. The first strategy denies and erases ethno-national boundaries by stressing universal professional values and individual virtues; the second one demarcates boundaries between ethno-national groups, using perceived cultural differences. The discussion addresses these antithetical evaluation frameworks in relation to theories of boundary making and unmaking.  相似文献   

Engaged Journalism and News Work: A Sociotechnical Analysis of Organizational Dynamics and Professional Challenges     

Thomas R. Schmidt  Regina G. Lawrence 《Journalism Practice》2020,14(5):518-536

ABSTRACT

Building upon the sociotechnical perspective presented by Lewis and Westlund (2015, “Actors, Actants, Audiences, and Activities in Cross-media News Work: A Matrix and a Research Agenda.” Digital Journalism 3 (1): 19–37. doi:10.1080/21670811.2014.927986), this study examines organizational dynamics, technological affordances and professional challenges of engaged journalism practices by analyzing how Hearken, one of the most celebrated audience engagement companies, and its tools and services are being implemented in 15 U.S. news organizations. This framework identifies Hearken and organizations like it as important “external actors” providing technological “actants” that are shaping how newsrooms report the news by providing ways for audiences to be brought into producing the news, particularly during the earlier phases of the reporting process. Based on in-depth interviews, we find that nearly every news organization in our sample reports some measure of success by using Hearken for involving audience members throughout the production of news. At the same time, we also identify how this implementation is significantly shaped by organizational imperatives and the models particular organizations create for producing audience-centric news work. Ultimately, this study presents a partial update to the decades-long literature on participatory journalism by suggesting that engaged journalism practices actually create opportunities for meaningful audience involvement.  相似文献   

Does digital footprint act as a digital asset? – Enhancing brand experience through remarketing     

《International Journal of Information Management》2019

The purpose of this paper is to examine the utilization of the marketing adaptability of branded mobile applications (apps) in order to understand the relationship between consumers and their attachment to branded apps. We develop a model grounded in the purchaser-brand relationship theory of remarketing in order to develop the consumer-brand relationship through mediator brand experience (BE) and moderator digital footprint. A survey was conducted with 421 participants from different regions in India. AMOS 21.0 and SPSS plugin called “Process Analysis System” proposed by Hayes (2013) were used to analyze the hypotheses. The results corroborate the proposed research model. It approves brand association with brand connection for those brands that are easily identifiable. The result also confirms that the comprehensive consumption values are the major influencing factors in the adoption of branded apps. The study enhances the comprehension of the impact of brand connotation on consumer behavior in terms of the usage of various branded apps and the practical and non-useful esteem attached to them.  相似文献   

中国马拉松赛事参赛者的满意度测评指数模型的构建     

梁金辉  胡智勇  胡德刚 《首都体育学院学报》2020,(3):233-240

借鉴ACSI顾客满意度测评指数模型,结合中国群众性马拉松赛事的特点,运用探索性因子分析法建立中国马拉松赛事参赛者满意度测评指标体系,基于此,构建中国马拉松赛事参赛者满意度测评指数模型。研究发现:中国马拉松赛事参赛者满意度测评指数模型的指标包括参赛者期望、硬服务质量感知、软服务质量感知、感知价值、参赛者满意度、参赛者抱怨、参赛者忠诚度7个因素。就各个自变量对中国马拉松赛事参赛者满意度的影响路径来看,参赛者对服务的预期通过对软服务质量感知、硬服务质量感知间接正向影响中国马拉松赛事参赛者满意度;参赛者的服务质量感知既直接又间接地正向影响参赛者的满意度,参赛者的软服务质量感知通过硬服务质量感知和感知价值间接正向影响参赛者的满意度,参赛者的硬服务质量感知通过感知价值间接正向影响参赛者的满意度。就各个自变量对中国马拉松赛事参赛者满意度的影响程度而言,参赛者的软服务质量感知对其满意度影响最大,其次依次为硬服务质量感知、服务期望和感知价值。  相似文献   

Impact of digital surge during Covid-19 pandemic: A viewpoint on research and practice     

《International Journal of Information Management》2020

The Covid-19 pandemic has led to an inevitable surge in the use of digital technologies due to the social distancing norms and nationwide lockdowns. People and organizations all over the world have had to adjust to new ways of work and life. We explore possible scenarios of the digital surge and the research issues that arise.An increase in digitalization is leading firms and educational institutions to shift to work-from-home (WFH). Blockchain technology will become important and will entail research on design and regulations. Gig workers and the gig economy is likely to increase in scale, raising questions of work allocation, collaboration, motivation, and aspects of work overload and presenteeism. Workplace monitoring and technostress issues will become prominent with an increase in digital presence. Online fraud is likely to grow, along with research on managing security. The regulation of the internet, a key resource, will be crucial post-pandemic.Research may address the consequences and causes of the digital divide. Further, the issues of net neutrality and zero-rating plans will merit scrutiny. A key research issue will also be the impact and consequences of internet shutdowns, frequently resorted to by countries. Digital money, too, assumes importance in crisis situations and research will address their adoption, consequences, and mode. Aspects of surveillance and privacy gain importance with increased digital usage.  相似文献