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A team of performance consultants looks closely at the operations of a cable services provider to identify existing performance gaps, barriers to performance, declining customer satisfaction ratings, and increased call volumes. The team used performance‐centered design (PCD) solutions in order to overcome technical support challenges through increased first‐call resolution. This article summarizes the root cause analysis, process, and the application of PCD solutions to close performance gaps, along with lessons learned from this case study. 相似文献
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Exergames (active video games that require kinesthetic movement) played in proximity to other players or against a gaming machine have been linked to positive increases in cognitive functioning. This study tested to see if remote exergame play over the Internet had an impact similar to exergames that are played in proximity. The study shows that remote exergaming can result in positive gains in cognitive functioning. 相似文献
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RELIGIOUS EDUCATION: PRACTICING THE PRESENCE OF GOD 总被引:1,自引:0,他引:1
Dwayne Huebner 《Religious education (Chicago, Ill.)》2013,108(4):569-577
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The authors reviewed theories of organization effectiveness, proposed a multivariate model, and empirically tested determinants of effectiveness of local school citizens' participation organizations with respondents in a metropolitan public school system. The results suggest that resource acquisition and internal process effectiveness in citizens' groups are inversely correlated with the perceived need for improvement in student achievement and the quality of life in the local school. Limitations of the research are discussed. 相似文献
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Kim F. Townley Kathy R. Thornburg Dwayne Crompton 《Early education and development》1991,2(3):197-204
The purpose of this study was to identify variables or combinations of variables that are related to burnout in teachers of young children. The 353 participants were teachers who worked with young children more than 20 hours a week. The Maslach Burnout Inventory, a 22-item semantic differential measuring burnout, and a questionnaire about personal and job characteristics were administered to the subjects. A factor analysis, one-way analyses of variance, and maximum regression were used to analyze data. The factor analysis showed that the Maslach Burnout Inventory measures burnout and competence of teachers. The variables which account for burnout and competence are discussed. 相似文献
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