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This paper reviews empirical literature on how people use documents to perform tasks. We examine studies that have been published under the topics of: following written directions, reading maps, following instructions, using job performance aids, and processing procedural texts. Documents that contain a procedure, such as a set of directions, require transformation of information. Such transformation frequently requires converting a procedure represented verbally in a text into a procedure represented behaviorally in a performance. To accomplish this transformation, we propose that students must: (a) form a conceptual model of the performance; (b) encode procedures from the document; (c) engage in self-testing; and (d) conduct self-corrections to repair mistakes. We further propose that these operations are performed most efficiently with distinctive information resources. An overview of the task is likely to be most effective in facilitating conceptual model formation. Procedural information that emphasizes temporal characteristics of the performance will facilitate the encoding of procedures. A representation of the outcome (usually graphic) improves self-testing, and the comparison of the outcome with progress in the workspace leads to most effective self-correction. This process-resource interaction minimizes the number and complexity of transformations required to process procedural documents. 相似文献