Employee Perceptions of E-mail Monitoring from a Boundary Management Perspective     

Jason L. Snyder  Karen M. Cornetto 《Communication Studies》2013,64(5):476-492

This research contributes to the growing body of literature exploring employee perceptions of workplace communication monitoring and surveillance by developing an explanatory model based on predictions derived from communication boundary management theory (CBM; Petronio, 1991 Petronio , S. ( 1991 ). Communication boundary management: A theoretical model of managing disclosure of private information between marital couples . Communication Theory , 1 , 311 – 335 .[Crossref] , [Google Scholar], 2001 American Management Association . ( 2001 ). 2001 AMA survey: Workplace monitoring and surveillance . Retrieved September 27, 2003, from http://www.amanet.org  [Google Scholar]). Specifically, this study explores the perceptions of workplace e-mail monitoring from a cross-section of 155 workers. The data suggest that when employees feel that there is a large amount of e-mail monitoring and believe that the monitoring is inappropriate, they respond negatively to top management. The implications of these findings are discussed.  相似文献