| 社会资本对KIBS中小企业客户知识获取和创新绩效的影响研究 |
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| 引用本文： | 范钧.社会资本对KIBS中小企业客户知识获取和创新绩效的影响研究[J].软科学,2011,25(1):85-90. |
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| 作者姓名： | 范钧 |
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| 作者单位： | 浙江工商大学,工商管理学院,杭州,310018 |
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| 基金项目： | 国家社会科学基金项目(08CJY030); 浙江省重点创新团队项目(浙委办[2009]126号); 浙江省省属高校人文社科重点研究基地项目 |
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| 摘 要： | 以浙江软件业中小企业为样本,就社会资本对KIBS中小企业客户知识获取和创新绩效的影响作用进行实证分析。研究发现:社会资本的结构和认知维度对KIBS中小企业关于客户的知识获取有显著正向影响;社会资本的关系维度对KIBS中小企业客户拥有的知识获取有显著正向影响;两类客户知识获取对KIBS中小企业创新绩效均有显著正向影响。因此,KIBS中小企业应从搭建客户知识获取平台、营造客户-企业信任环境及消除客户-企业沟通障碍等方面入手,以有效获取客户知识并提升创新绩效。
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| 关 键 词： | 社会资本 客户知识获取 KIBS 中小企业 创新绩效 |
Research on the Impact of Social Capital on SMEs' Customer Knowledge Acquisition and Innovative Performance in KIBS |
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| FAN Jun.Research on the Impact of Social Capital on SMEs' Customer Knowledge Acquisition and Innovative Performance in KIBS[J].Soft Science,2011,25(1):85-90. |
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| Authors: | FAN Jun |
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| Institution: | FAN Jun(School of Business Administration,Zhejiang Gongshang University,Hangzhou 310018) |
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| Abstract: | By investigating the small-and-medium sized software enterprises in Zhejiang Province,this paper analyses the impact of social capital on SMEs' customer knowledge acquisition and innovative performance in KIBS.Results show that: the structural and cognitive dimensions of social capital have significant and positive effect on SMEs' knowledge about customer acquisition in KIBS;relational dimension of social capital has significant and positive effect on SMEs' knowledge from customer acquisition in KIBS;both t... |
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| Keywords: | social capital customer knowledge acquisition knowledge-intensive business service(KIBS) SMEs innovation performance |
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