| 基于SNS的客户知识获取研究 |
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| 引用本文： | 高晓英,石艳霞.基于SNS的客户知识获取研究[J].晋图学刊,2012(2):15-19. |
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| 作者姓名： | 高晓英 石艳霞 |
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| 作者单位： | 1. 山西省图书馆,山西太原,030001
2. 山西大学管理学院,山西太原,030006 |
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| 摘 要： | 介绍客户知识的含义及分类;分析社会性网络服务（Social Network Service,简称SNS）的八项特色功能,建立SNS客户知识获取平台;并论述基于SNS的客户知识获取流程,探讨SNS环境下如何获取客户知识。
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| 关 键 词： | 社会性网络服务 知识获取 客户知识 |
Study on Customer’s Knowledge Acquisition Based on SNS |
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| GAO Xiao-ying,SHI Yan-xia.Study on Customer’s Knowledge Acquisition Based on SNS[J].Shanxi Library Journal,2012(2):15-19. |
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| Authors: | GAO Xiao-ying SHI Yan-xia |
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| Institution: | 1.Shanxi Library,Taiyuan 030001,China;2.Management School,Shanxi University,Taiyuan 030006,China) |
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| Abstract: | This paper discusses the conception and classification of customer knowledge,then analyzes the characteristics of eight functions that SNS provides and establishes the SNS platform of customer knowledge acquisition,moreover elaborates customer knowledge acquisition process based on SNS,finally studies how to acquire customer knowledge in SNS environment. |
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| Keywords: | SNS knowledge acquisition customer knowledge |
| 本文献已被 CNKI 万方数据 等数据库收录！ |
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