Knowledge management and ERP: Complementary or contradictory? |
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| Institution: | 1. Independent Scholar, Logistics Management Expert, Menemen, Izmir, Turkey;2. Department of Management, Istanbul Commerce University, Istanbul, Turkey;3. Business Administration, American University of the Middle East, Kuwait;4. Department of Industrial Engineering, Istanbul Technical University, Istanbul, Turkey;5. Department of Management Science and Information Systems, Oklahoma State University, Stillwater, OK, USA;1. University of North Carolina at Chapel Hill, 200 Manning Hall, Chapel Hill, NC 27599-3360, USA;2. Syracuse University, Hinds Hall 348, Syracuse, NY 13244-4100, USA;3. Kateryna Bondar International University of La Rioja Avenida de la Paz, 137, 26006, Logroño, Spain;4. Formerly of the Center for Technology and Innovation Management, CeTIM@ UniBw München, Werner-Heisenberg-Weg 39, 85577 Neubiberg, Germany;1. Gerald D. Hines College of Architecture and Design, University of Houston, 4200 Elgin St., Houston, TX 77204-4000, USA;2. I3B, Universitat Politècnica de València, Camino de Vera s/n, 46010 Valencia, Spain;3. Institute of New Imaging Technologies, Universitat Jaume I, Castellón, Spain;1. University of Canberra, Australia;2. Jonkoping University, Sweden |
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| Abstract: | This research aims at deepening the understanding of the effects of information systems on supply chain operations, and to find the level and direction of the relationship between Enterprise Resource Planning (ERP) and Knowledge Management (KM) in the context of operational and financial performance. Essentially, this study emphasizes the explanation of the complementary relationship between ERP and KM. Therefore, the mediating effect of KM is also analyzed. Using a survey method, 163 responses are collected from Turkish manufacturing companies which operate in a variety of industries. A structural equation modelling (SEM) is used to test both the reliability and validity of measurement and the structural path model. The results show that ERP has no significantly positive effect on operational performance, but it is a precedent of KM. Moreover, results also show that KM affects operational performance positively and it has a mediating effect for the relationship between ERP and operational performance. Lastly, the path analysis shows that operational performance is positively associated with financial performance. |
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| Keywords: | Supply chain Knowledge management ERP Operational performance Financial performance Structural equation modeling |
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