| 浅析第三方物流企业的客户服务策略 |
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| 引用本文： | 邵学东.浅析第三方物流企业的客户服务策略[J].北京工业职业技术学院学报,2005,4(1):107-109,113. |
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| 作者姓名： | 邵学东 |
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| 作者单位： | 安徽交通职业技术学院,合肥,230051 |
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| 摘 要： | 结合我国的物流市场现状,论述了"以客户为中心"的现代经营的服务理念对于第三方物流企业的重要性,有针对性的提出了一些具体的客户服务策略及实施办法.
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| 关 键 词： | 第三方物流 第三方物流企业 客户服务策略 |
A Simple Analysis on Customer Service Tactics of TPL Enterprises |
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| Shao Xuedong.A Simple Analysis on Customer Service Tactics of TPL Enterprises[J].Journal of beijing vocational & technical institute of industry,2005,4(1):107-109,113. |
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| Authors: | Shao Xuedong |
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| Abstract: | This essay analyses the importance of the service conception of modern customer-oriented manage ment to TPL enterprises,and tries to explain the reason why Chinese TPL level is relatively backward.That is not due to its technology,but due to the lack of service conception.Accordingly,the author proposes some detailed customer service tactics and methods,hoping to offer some reference for TPL enterprises to establish their service conception. |
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| Keywords: | TPL TPL enterprise sustomer service tactics |
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