| 基于供应链的电子政务服务质量评估研究 |
| |
| 引用本文： | 刘红丽,杨兰蓉.基于供应链的电子政务服务质量评估研究[J].情报杂志,2012,31(7):168-171. |
| |
| 作者姓名： | 刘红丽 杨兰蓉 |
| |
| 作者单位： | 华中科技大学公共管理学院 武汉430074 |
| |
| 摘 要： | 以构建服务型政府为目标,基于国内外电子政务服务质量评估的相关研究及实践,借鉴企业管理中的供应链管理理论,提出一种新的电子政务服务质量评估框架.该框架包含四个维度:信息化建设、政务协同程度、网站质量和公众直接满意度.
|
| 关 键 词： | 电子政务 服务型政府 服务质量评估 供应链 政务协同 |
A Quality Model of E-government Services Based on Supply Chain |
| |
| LIU Hongli
,
YANG Lanrong.A Quality Model of E-government Services Based on Supply Chain[J].Journal of Information,2012,31(7):168-171. |
| |
| Authors: | LIU Hongli YANG Lanrong |
| |
| Institution: | (Huazhong University of Science and Technology,Wuhan 430074) |
| |
| Abstract: | The purpose of this paper is to present a new quality model for e-government services.Based on the domestic and foreign quality approaches,and the theory of supply chain in business management,this paper designs a new quality model of e-government services which has four dimensions: infrastructure,coordinated work,website quality and consumer satisfaction. |
| |
| Keywords: | E-government Service Government Quality Approaches Supply Chain Coordinated Work |
| 本文献已被 CNKI 万方数据 等数据库收录！ |
