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A Checklist for Starting and Operating a Digital Reference Desk |
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| Abstract: | Summary This article explores digital reference and offers practical advice to those interested in implementing a digital reference desk in their library. Digital/chat/online reference services are defined and practical guidelines on staffing, selecting and troubleshooting hardware and software, training, and marketing are offered for those establishing such a service. |
| Keywords: | Online reference chat reference digital reference practical tips guidelines |